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Razer Support

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  • 38,909 Threads
  • 56,454 Replies

38909 Threads

X
Xzinex
posted in Razer Support

Razer kraken 7.1 v2 replacement pads

Hi my Razer kraken 7.1 v2 ear pads wore out and I need to buy new before the headset becomes unusable. I have been searching in the razer online store but there seems to be none and i dont want to buy from a third party seller. does any one know how I can buy new ones directly from razer. Thanks.

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X
3 years ago
V
Vapor_Eyez
posted in Razer Support

Razer Blade 15" 2019 ADV USB Issues

Hello, I am having some major USB failures after I have been gaming for 30 mins. ALL of my USB ports (not confirmed with T3 port) fail and stop working in the middle of gaming. My hubs stop, my keyboard, mouse and headset stop. My gigabit network adapter stop. I disconnect and loose all form of peripherals that are connected to my machine. Has anyone else ever seen something like this happen before? Does anyone know of a way to test USB ports and controllers with a stress test? I am wondering if heat causes it to start failing. After it recently came back from Razer repair, it seems to run a lot hotter to the touch. But....razer.. am I right? Bummer part is....my warranty just expired....how convenient.

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V
3 years ago
R
radiowebVividYellow857
posted in Razer Support

7.1 Activation Code

I didn't get any activation code from the Razer Kraken X I bought today, I enter my S/N in the website but I still didn't receive any code. Is there any possible way to get my code? DOP: May 9, 2021

7
Razer.Speedcr0ss
2 years ago
X
XmenCzech
posted in Razer Support

Razer Gaming Software Login Wallpaper?

Hey Guys! I am quite new to Razer products and i just purchased one, but no one cares IK. → MY QUESTION: Does anybody there know how to get full 1920 x 1080 wallpaper when you're logging in to Razer Synpase Software i'm submiting photo so you know :) And don't mind mine profle pic. :)

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X
3 years ago
E
Enigmaen
posted in Razer Support

razer kitty audio problems

Hey. I have trouble with my razer kittens when listening to music orin conversations while gaming where it starts skipping and sounds like a fm radio. This comes and goes and i have no idea how to fix it. I have tried optimising in the app. Help please :)

1
Razer.Speedcr0ss
2 years ago
LurchUSA
LurchUSAInsider Mini
posted in Razer Support

Virus in my synapse update??!!

What the HELL Razer! I know your Synapse software is crap but COME... ON...

1
Razer.Caziel
3 years ago
C
CedarChestONYXdirect915
posted in Razer Support

keys 1 - plus symbol not working

this problem started today and has been persisting through all the fixes I tried [uninstalling keyboard drivers and synapse] I am using a razer ornata chroma and any help would be amazing, thanks.

2
Razer.Speedcr0ss
3 years ago
P
PaleCoppersoloAPATITE367
posted in Razer Support

How to set switch between mouse profiles with 1 button ?

Hi, i have many profiles on mouse and wish to switch only between two of them "in circle" using 1 button on keyboard , is it possible ? how to set it ? THX

1
Razer.Speedcr0ss
3 years ago
K
KilperGilgus
posted in Razer Support

surround sound 7.1 invalid code

Ive used the code that came with my headset and it was invalid. now i cant even hear anything at all. plz help.

1
Razer.Speedcr0ss
3 years ago
E
Endesz
posted in Razer Support

Software is not updating

Hi all, I saw there's a new update from razer central, but when i clicked on the update and wait for it, it kept mentioning fail to update. I tried switch off my firewall or anti-virus, it keep giving me the same problems. Can anyone please guide me on how to update?

5
Razer.Speedcr0ss
3 years ago
F
francisco-viegas
posted in Razer Support

Razer Mamba Elite on Mac

Can I configure the buttons and the RGB of the Razer Mamba Elite mouse in my MacBook?

1
Razer.Caziel
3 years ago
H
Hastyclam
posted in Razer Support

Kiyo ring light only partly lit

Hey! I bought a second-hand Razer Kiyo in February. It's cosmetically mint and in great condition, despite being bought autumn 2018. It seems to be slight defective however, as randomly, often after a couple of minutes of being on, half of the ring light turns off. This demonstrates that the lightbulbs are fully working, and that the camera in theory can work fully. It's therefore probably not because of it's age, also considering a lot of customers have had the exact same issue with new Kiyos, and it seems like a common issue: - /half-of-my-razer-kiyos-ring-light-leds-turning-off.54924/ - /kiyo-light-ring-only-partially-lit.49031/ - /kiyo-ring-light-only-partially-lit.45746/ - /kiyo-ring-light-only-half-lit.38632/ - /half-of-my-razer-kiyos-ring-light-leds-turning-off-after-a-fue-min.38019/ I've uploaded a picture of the issue below. I've tried the camera on multiple computers, with different combinations of available software (OBS/Synapse/Discord). I've also updated the firmware.

1
Razer.Caziel
3 years ago
M
MrMeowzz
posted in Razer Support

Top keys all of a sudden stopped?

For some reason, the escape key, the tidle key, the function keys, the print screen key, and the screen lock key all just stopped working at the same time on my Cynosa V2 keyboard. Is there an option or something on the keyboard that caused this to happen?

3
Razer.Speedcr0ss
2 years ago
_
_Sero_
posted in Razer Support

Razer Blackshark V2 X Ear Cushions

Hello, Kind of a Funny Question, but I removed the Ear-Cushion, on my Razer Blackshark V2 X to access the Serial number and Can't re attach them. Any tips on how to do it, because its Really Frustrating.

0
_
3 years ago
A
aeroMaximumYellowside051
posted in Razer Support

Crackling and distorted sound when enabling surround on Kracken Pro 2015

I own a Kracken Pro 2015 and have been using it successfully for the past 3 years. About 2-3 weeks ago the sound became distorted with crackling sounds (like when your computer is not fast enough to produce the sound). I tried uninstalling and re-installing the Razer drivers and software but there is no change. Of course since this is the 2015 version I have to use the older legacy surround driver and Synapse 2 software. When the surround sound is disabled the sound is fine - no distortions. My computer specs: Windows 10 Pro Intel I9-9900KF 16 GB RAM ASUS z390-PRO motherboard. Is this a driver problem? Has anybody else encountered something similar?

1
Razer.Speedcr0ss
2 years ago
D
DANOS-QUINYX
posted in Razer Support

Razer Book 13 - BSOD's

I have a brand new Razer Book 13 2 weeks now When I first turned it on it BSOD during the initial windows setup process. I ignored that as a once off issue. Then after that I got some more graphics issues and BSOD, I thought maybe it was a graphic driver issue. So I updated the graphics driver but that didn't make a different. I ran the Windows Memory Diagnostics test and got an error, than I ran the PassMark Memtest and got some errors and a FAIL on their test. So I now believe the Razer Book 13 is shipping with faulty RAM modules. I have also tried to reset windows to factory setup, but that process fails because of the Faulty RAM so Windows just reboots and says it rolled back all the changes. I have contact support and got auto assigned this case number *Removed ticket number from public view. But I haven't been contacted yet, I would like to get my brand new Razer Book 13 replaced!

1
Razer.Caziel
3 years ago
S
seamusvibeInsider Mini
posted in Razer Support

Mouse randomly stops moving, buttons still work.

I don't think this is the actual mouse, because if I plug it into another computer without the razer software installed the mouse works fine. If I plug non-razer mice in they all work. I have seen this questions asked by multiple people, but never seen any answers. My mouse is too old for them to give me support, but I'm almost positive it's the software and this exact problem would happen with any other razer mouse i would buy. I have tried reinstalling the software and drivers multiple times. Anyone have any other things I might try before I give up?

1
Razer.Caziel
3 years ago
R
roadKenyanCopperhit551
posted in Razer Support

Ayuda tarjeta thx

Quiero saber si puedo conectar la tarjeta thx de mis razer Kraken edición torneo al puerto USB de la consola serie x. Y si es posible como hacer para q la reconozca y disfrutar de toda la experiencia del sonido q tres. Muchas gracias

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R
3 years ago
K
KmartSales
posted in Razer Support

Razer Kraken Tournament discord quality problems

Whenever I try to have discord use the Razer Usb controller the audio is very poor. I have to use THX spacial audio for my output device and it sounds fine but I am unable to mix any audio. Any fix for this?

0
K
3 years ago
SaberNyght
SaberNyghtInsider Mini
posted in Razer Support

YouTube/Unboxing items

Do i need permision to unbox Razer item i buy in razer store and record doing it and testing the items i buy

1
Razer.Caziel
3 years ago
M
mambo4
posted in Razer Support

Hammerhead True Wireless Mic does not Show up on Windows 10 Sound Control Panel Recording Tab

The title pretty much says it all. My Hammerhead True Wireless Microphone does not Show up on Windows 10 Sound Control Panel Recording Tab. Is shows up as headphones under the Windows 10 Sound Control Panel Playback Tab, and audio playback is fine. But I have no way to access the microphone.

3
R
2 years ago
A
AtlasHusky
posted in Razer Support

Huntsman elite media keys doing things ingame

Something thats been bugging me for a while now. I play GTA / FiveM a lot, and whilst in game, pressing the media keys next play pause and back, it pauses the game. I have looked in the keybinds and i cannot find anything that would link to it. It only ever does this when synapse is open, if its completely closed it doesn't do this at all. Its kinda annoying because synapse is really useful, syncs with my hue lights and stuff. Anyone also experiencing this issue and have ever found a fix? I did see a few posts on reddit about this, but none with a fix. Thanks in advance

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A
3 years ago
T
Type1Cyb0rg
posted in Razer Support

Razer Kraken BT

Recently purchased my wife a Razer Kraken BT headset and we are having issues. The voice chat coming through the speakers sounds robotic and when playing music there is a lot of stuttering when connected to the pc bluetooth. I've updated the bluetooth drivers on the motherboard, updated the firmware for the headset. When I paired the headset with her phone it worked and sounded perfectly so it seems the issue is only when paired with her pc. PC: Mobo: MSI b550i gaming edge wifi Any help would be appreciated, ty.

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T
3 years ago
T
tamag0chi
posted in Razer Support

Bought a RZ09-03017EM8-R3U1, System can't find my serial# Bought from Razer.com

So, I purchased a RZ09-03017EM8-R3U1 in January 2020 from Razer.com Order# RZUSWP0000030906103, at around November 2020 I tried to register my Laptop in order to Purchase RazerCare, but Razer.com says my Serial# was not found in the System. Opened a Ticket 201128-001728 because i wanted to purchase Razer Care on 28Nov2020, Operator basically told me they really cant find my Serial# and had to be elevated. No resolution on this Ticket. Fast Forward April 2021, my Battery is Bloated, No Razercare. BUT on the upside the System now conveniently recognizes my Serial# and this Unit is now registered in my Razer Account effective today 07-May-2021, along with two other Razer Blade's I've had in the Past, this is my Third Razer. (As I ALWAYS try to Register Products for the Warranty Purposes) So, can anyone give an advice? Does anyone know what the Battery Model of Razer Model RZ09-03017EM8-R3U1 is? -SadRazerBoi

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T
3 years ago
gujames
gujames
posted in Razer Support

Mic not identified on Razer book 13

My device manager doesn't appear to rec0gnize a mic on my razer book 13. Does anybody have a link to the default mic drivers for me to re-install? Mic stopped working after updating to new BIOS2.02

0
gujames
3 years ago

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