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Razer Support

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  • 38,553 Threads
  • 56,004 Replies

38553 Threads

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nintendohead
posted in Razer Support

Razer deathadder essential randomly changing sensitivity

My deathadder essential has worked fine for 4 months now, but only today, while playing competetive minecraft, it started changing DPI randomly every 2-3 seconds. It was very annoying. Does anyone have a fix for it? I searched and the only thing I found was un-innstalling synapse.

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3 years ago
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Saboss
posted in Razer Support

Razer Blade 15 Base (2021) Compatible SSDs

I have a Razer Blade 15 (RZ09-0369AE22-R3U1) and I want to add a second SSD. Which SSDs are compatible?

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3 years ago
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ungura
posted in Razer Support

Razer blade 15 base power adapter stop working

Power adapter(razer blade 15 base 2019, rtx 2060), just stop working during playing a game, the light on adapter does not light up. Any ideas what's it could be?

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3 years ago
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Milsolen
posted in Razer Support

Synapse chroma studio

Hey people i was wondering if anyone else had issues with your own made chroma pattern completly dissapearing. I made one a while ago and it took me a long enough time to make. Now i bought a new keypad ( tartarus v2) and when creating a layout for the tartarus it was still good but after restarting everything was completly gone except for the tartarus v2 layout. Is this common to happen? Because then i know not to spend this much time anymore. (Yes im pretty bummed about this)

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3 years ago
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TempestK
posted in Razer Support

Razer bade 15 advanced battery issues

I have a Razer Blade 15” advanced model and recently took it to get cleaned. When I went to pick it up they hadn’t put it back together and said the battery was bulging and warping the laptop. They wouldn’t even remove it because they said it could explode. It’s usable without the batter but afterward, a lot of the keys on the right side of my keyboard stopped working. I was going to just replace the battery but now it seems to be having even more problems. Anything helps, thanks. MN RZ09-03017E02 Battery RZ30-0248

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3 years ago
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coolPictorialCarmine307
posted in Razer Support

Blade 15 Studio Edition - RZ09-033 / Can the GPU clock speed be increased?

My factory setting for the GPU is set to 645 MHz (Graphics clock) / 6001 MHz (Memory clock) From what i read, the base settings are 1035 MHz (Graphics clock) / 1750 MHz (Memory clock). Can the GPU clock frequency be changed? That will improve render performance in Davinci Resolve for my projects, which include some fusion (clean plate + delta keyer) that benefit from a higher GPU clock. Seems to me the system has some overhead to permit higher clock speeds, but maybe I'm wrong. Attached is a snapshot of some system values during the render. Note- the Current/ EDP Limit is at warning levels, even during idle.

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3 years ago
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slowdisaster
posted in Razer Support

Keyboard with PT-PT layout

Hey there, Any chance Razer will start selling PT-PT layout Keyboards in the online store? I'm interested in acquiring a TKL keyboard in that layout but just can't find it anywhere. Also, is there any way to just obtain PT-PT keycaps? Thanks in advance!

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3 years ago
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matthew_the_cashew
posted in Razer Support

Nari vs Nari Ultimate dongle

due to the unfortunate, and quite frankly poor, layout of the Razer store; I purchased a regular nari dongle instead of the Nari Ultimate dongle. Are there any fixes for this?

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3 years ago
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SoloBladeMaster
posted in Razer Support

Mic Connection

My desktop has a single port for the headset, so I can't use the splitter, but when I connect the headset to my desktop, the output works but the mic isn't shown in the input selection option. Please help

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3 years ago
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TheClum
posted in Razer Support

Chroma Studio Broken

Simple. Chroma Studio refuses to detect my installed games. I can't link games to a lighting profile to switch when I launch that game. The key profiles detect them just fine.

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3 years ago
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VoltGARNETsharp375
posted in Razer Support

Pairing a Razer Blackwidow V3 Pro with Sony PS4

Hi there, I'm wondering if anyone has managed to pair the Razer Blackwidow V3 Pro with Sony PS4 Pro either using Wireless or Bluetooth communication? I recently purchased the Razer keyboard and unable to pair with both these methods, however I'm still able to connect to PS4 using the wired cable. Any feedback will be greatly appreciated! Cheers, Rithvik

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3 years ago
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youthzero
posted in Razer Support

Trying to update phone number on account

I dont remember having 2 factor authentication on my account. My cell number has changed, so when i go to update any of my account info it's trying to send a code to a phone i no longer have. I've tried contacting support on the website and it keeps sending my to search knowledge base, where a solution to my problem can't be found. I need razer support to contact me so i can update my cell number and turn 2 factor off. Thanks, youthzero Aaron

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3 years ago
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caydensch
posted in Razer Support

Ducky & Razer Chroma RGB broken in Chroma Studio

Hi, this thread is somewhat related to thread /latest-update-has-broken-my-g-skill-chroma-studio-setup.71888/page-2#post-739334, where my Ducky RGB keyboard doesn't work with Razer chroma unless you sync it in your individual item's lighting. Is there any way to get this fixed?

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3 years ago
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Mikert11a
posted in Razer Support

Razer kishi

Wil the razer kishi also fit on the samsung s20 ultra?

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3 years ago
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PineGreentodaytech624
posted in Razer Support

Can i use naga trinity for 3d designing software?

Can i use naga trinity for 3d designing software? Like clo3d, marvelous designer,zbrush,maya,3dmax,3dcoat,keyshot......

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3 years ago
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LaserLemonsleekIOLITE783
posted in Razer Support

Yeelight Lightstrip Plus + Chroma Connector

I just bought Yeelight Lightstrip Plus, but when connecting the strip with Yeelight Chroma Connector it does not recognize the strip. I have installed the latest strip firmware version 2.0.6_0073, Synapse latest version 3.6.331.31613 and Yeelight Chroma Connector latest version 1.0.12. I have also activated LAN Control but nothing appears in Yeelight Chroma Connector I use the same WiFi, I can control the Lightstrip with Yeelight Android App. Can anyone help me please?

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3 years ago
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Nexusscion
posted in Razer Support

Asrock B550 Razer Edition not able off ARGB during shutdown

Using Razer Synapse as the only choice of option to configure the ARGB for this motherboard, I can't shut off the ARGB of my motherboard upon shutdown. However if I skip loading Synapse (Choose shutdown on the login screen), the ARGB on my motherboard will shut down normally. Uninstalling and reinstalling my Synapse doesn't help. It happen only recently when I update the Synapse. If I dont use Synapse, my motherboard ARGB will shut down. However I have so many razer device which I don't have a choice. Anyone can advise?

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3 years ago
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totallynottoss
posted in Razer Support

Hammerhead True Wireless one side not working

I bought the hammerheads from a store a few hours ago, when I first used them they worked perfectly, after using for about 5 minutes, I put them back in the case and left them to charge. About an hour later, I tried to use them again but the left earbud wasn’t working. It didn’t respond to any touch controls and did not have any audio prompts when put back into the case. I tried 1) Putting both earbuds back in the case and taking them out again. 2) Connecting them to a few different devices(laptop and desktop) 3) Leaving them to charge for about an hour After which I tried to use them but only the right side was working. I tried searching online but could not find anything useful. Please help.

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3 years ago
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RobotNinja3601
posted in Razer Support

Razer Software Issues

1. Chroma Connect is gone from my menu and is unusable but I can't uninstall it. 2. I can't uninstall ANY of the modules I have. 3. My Kraken Ultimate shows up as two devices, and the THX Spatial Audio when turning the volume up and down does nothing to the actual audio. 4. When using these headphones, Minecraft Windows 10 Edition is just fuzzy crackly audio, and turning off audio enhancements only slightly improves it. 5. THX Spatial Audio only imported Hue Sync and Microsoft Edge for selecting Stereo/Surround Sound from the dropdown menu and they are both greyed out. So some of the software is buggy, and the headphones very much so, but my mouse and keyboard are working very well, and compared to other gaming brands I have tried the software is much less buggy. Please let me know what I can do to fix the issues/bugs I am having, and feel free to ask for any more information you need to help me. Thanks in advance :)

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3 years ago
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headdepotAntiqueRuby926
posted in Razer Support

Razer Leviathan Power Supply not working

I have an old PSU, model dsy650. I am trying to find a replacement and not having any luck. Does anyone know of an exact replacement or how I can get an actual razer PSU? TIA

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3 years ago
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rushJASPERRaspberry395
posted in Razer Support

Razer in India

I'm thinking of buying a Razerblade 15 Advanced model. The problem is I've heard too many people saying that buying a razer laptop is like a lucky draw and about half the time the laptop comes with a manufacturing flaw / defect and even if it doesn't it has some issue in a years time. Also being in India I've heard that Razer support isn't all that good here. Is this true? And if I do buy a laptop then what guarantee do I have that customer care would be good?

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3 years ago
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kangminpro2013
posted in Razer Support

I need support for razer chroma addressable rgb controller

Hello I have order an razer chroma addressable rgb controller I have read 1 port have support 80 LEDs, i see this controller have 6 port so total leds can load is 80 leds / 1 port x 6 port = 480 leds it trust ? Thank you

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K
3 years ago
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domesoloFieldDrab510
posted in Razer Support

MASSIVE FPS DROP OUT OF NOWHERE

I have a Razer 15 with the 2070 maxQ design GPU. I logged on today after a day away from the laptop to play some outriders or warzone and my FPS dropped well below 60fps. I have the laptop setup for gaming through all the apps and power settings. I have never had this issue until this morning. I pulled the back off last week and cleaned out any dust that had accumulated. There is ample air flow under the laptop as I have it inverted with a 5 fan cooling pad below. My FPS in warzone has been well over 120-130 while playing and now it’s around 20-30. Any help would be greatly appreciated as I spent over 2k on this laptop a year ago.

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3 years ago
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Mattycoombes1986
posted in Razer Support

HELP! Cannot get USB-C charging to work on my Blade Pro 17 2020

Hi all, I've searched high and low for answers to this question, but every fucking google search result is about the 15" model and NOT the Pro 17 model (which is mine). It's highly frustrating so I'm making this post now in the hopes that someone can help me out. It's an absolute pain in the ass trying to watch a movie with my laptop in bed as it can't even make 2 hours even with everything shut off, all apps closed down, power saver on etc etc. and using that huge brick lying all over me in bed is annoying AF. I never really thought about using the USB-C charging option (which is displayed ON THE RAZER WEBSITE WHEN I BOUGHT THE LAPTOP) but now that I've decided that I want to use it when I'm using my Pro 17 for basic stuff like watching movies, for some reason the laptop refuses to charge at all when I plug in a USB-C cable. I have tried several different plugs, cables etc and nothing works. I have a USB-C iPhone charger that doesn't work, and I recently bought a USB-C GaN with P

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3 years ago
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Moltonel
posted in Razer Support

Issue with my cynosa chroma keyboard

Hi there, I tried to find an answer in the other threads but with no score Please let me explain its not a big deal but pretty boring when i play mmo when i press the &/1 button , the result is &é or 12 (+shift) its seems like the key &/1 and é/2 are linked all the other keys works well, i already tried to reset to factory setting and reinstall Razer Synapse Is that a Hardware issue? cheer

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M
3 years ago

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