Razer Support

Hello I just bought a razer blackshark but unfortunately when i tried to register it to activate the 7.1 virtual sound it says that "This product is already registered. If you did not register it, please contact Razer Support" I hope that you can help me in this problem thank youu

Firefly 2 no longer lights up. It flickers occasionally. How do I get my old colors back?

I’m reaching out because the cord for my Wolverine V3 Pro controller is no longer functioning, and I haven’t been able to find a suitable replacement. I’ve already tried multiple USB-C cables, but none of them seem to put the controller into PC mode. Could you please let me know where I can purchase the correct replacement cable or if you offer a direct replacement service?

Hello, my screen went black while playing video games, I’ve tried to connect it to an external monitor to check if that was working, still black, any fixes to this? Keyboard is still lit up when turning on, no matter what the screen stays black.

Is it possible to buy new razer blade 18 on firm 

Hi.I think I have seen enough of the posts about the defective Nari dongles, and yes, looks like I am subject to this too.Could someone from the razer team please let me know where I should send the serial number, purchase date and location as well as proof of purchase to?Thanks!

Hello!, my name is (*Personal information omitted). I’m a passionate gamer and a long-time admirer of your products due to their quality, functionality, and of course, their design. Razer has become one of my favorite gaming brands.I am writing to request technical support for an issue I’ve been experiencing with a recent purchase. On September 19, 2024, I bought a Razer DeathAdder V2 Pro Hyperspeed Wireless mouse via Amazon. I was immediately impressed with its ergonomics, light weight, minimalist aesthetic (I prefer no RGB), and overall performance. Without a doubt, it is the best mouse I have ever owned.However, for the past two months, I’ve been experiencing a failure in the left-click switch, which frequently performs unintentional double-clicks when pressing normally. This issue has significantly affected my performance in both gaming and my professional work in graphic design, where precision is essential.I have followed

I tried to register the headphones Razer BLACKSHARK V2 X and it said they were already registered even though I just bought them.

Hello,I recently purchased a Razer Wolverine V3 Pro Black controller. Unfortunately, at the time of purchase, I forgot to log in to my Razer account and the order was placed as a guest.Would it be possible to transfer this order to my Razer account?Thank you in advance for your help.Best regards,RedHaiko

I’ve had my Razer Blade 15 advanced 2021 RZ09-0409 for almost two years now. For the first 14 months it worked perfectly and I loved using it. It is now pretty much unusable.tldr - It doesn’t work with any 3 prong charger. Not a charger issue. The computer massively slows down and will not charge the battery (plus it shows it’s on battery power). To preface, I used it for software development and light gaming. When used the clamshell screen was always opened. When gaming it was always connected to the original charger. As it was my work computer as well, the battery had time to discharge and charge when I took it with me to meetings. All this to say it was treated nicely. After 14 months I noticed two things. 1 - I can’t use the trackpad anymore and 2 - the computer stopped charging. Reading up online I figured the battery must be the issue - and indeed it was swollen to the point it pressed on the touchpad so the latter can’t

Just had it bought for me for my birthday 2 days ago from Amazon. I updated the firmaware right out the box, so it is up to date. Worked fine till yesterday night when the d-pad started acting up while gaming on my xbox.Then connected it to my pc and encountering same issue for both wireless and wired connection. Multiple system restarts and hard controller resets later (w/cable plugin and out shennanigans), the issue persists.The gamepad tester I ran reads that the D-pad up is constantly being actuated without any inputs from me. It's not physically stuck from what I can see and feel. However, would sometimes became normal if I held dpad down for long enough (gamepad tester read everthing normal as well) before going back to being stuck after a hour on all my systems I tried. The app is no help.Perhaps a software issue or is it a defect? Anyone know a fix? 

I recently bought a razer viper v3 pro (faker edition). Inaccidentally lost my 8k dongle. Could I please get a replacement?

Good day, dear Razer fans! Can you tell me, has anyone encountered a problem with syncing the Yeelight Station and Razer Synapse? After switching from Razer Synapse 3 to Razer Synapse 4, synchronization fell off. Now, if you look in Chroma connect, there is no Yeelight app. I reinstalled both Razer Synapse and Yeelight Station - nothing helped.I've tried this before: 

I want to recover my account I have balance in my account but I can't used it anymore Please help me to recover it When I'm little kid I create me razor account in non seriously so now I have nothing authenticator no phone number I forget to save it, please help me I only remember my email  

Hello, I bought a Razer Blackshark v2 X and when I try to register the product, appears a message saying ‘’ the produtct has already been registered. Although it was new and unused.

  yesterday i bought a used razer  blackshark v2 x on Facebook marketplace ( it was on a good price) .  And when i came home and download the 7.1 surround sound app . it asked me for an activation code so i tried registering it on the site and it said its already registered .  So i contacted the guy i bought it from and he said he also bought it used and didn't know about any of the activation stuff ( cuz he only got it to game on his phone ). Nd he couldn't reach the guy he brought it from .  now i need a new activation code and idk how to get it 

This issue has been present every since I bought Tartarus Pro.I use my Tartarus and mouse for most PC games, but for some I use my XBox controller. For some games, the contoller does not work, unless I unplug the Tartarus. Some games it works fine. I have contacted Razer support about this many times and it has never been fixed. Has anyone else come across this behavior and found a way to fix it?

Hello, I am experiencing a very weird issue where my Naga Trinity sometimes has some kind of “drift” or moves automatically randomly, which is being very uncomfortable for gaming (In this case WoW). Is this a known issue? I’ll really appreciate some support on this, and if its a device failure I’ll also like to know the steps to claim the warranty (kind of new still). As for solutions, I’ve already updated Synapse and tried to switch mouse over different USB ports, still having the same issue, it does not happen with my other mouse. Thank you.

Battery is not charging beyond 94%.It switches off immeidately when the power cord is removed from the computer.Does this mean the  battery need to be replaced?If yes Where can I buy a new battery ?The power settings are set to Best Power efficiency for both plugged in and batter modes.Kindly advise.My machine is a Razer Blade Stealth 13 (Early 2020) - RZ09-03102N02 

Hi, is there a way to get a replacement for the little dongle this keyboard comes with? it seems to be the only wireless adapter compatible with this keyboard, i lost the one that came with my keyboard and have been using it wired since i bought it last December, but I’m actually needing to use the keyboard wireless now. I try to pair the keyboard using my Razer Mouse Dock Pro but it doesn’t seem to find the keyboard while trying to pair it, and i also was able to get a Razer Hyperpolling Wireless Dongle on eBay from a seller (since the Razer Store had it always out of stock when i got it), but even though the dongle works correctly with my nephew’s Razer Viper V3 Pro and its documentation says it’s compatible with the kayboard, it’s not able to pair it. It pretty much seems like the keyboard exclusively works with the one it comes with.

Recently been in the process of replacing my wolverine v3 pro controller. Been sent a link from the RMA team but every time I click it, I always get an error saying does not belong to the user logged in. 

when i pulled the dongle it broke , can i get a replacement for it ?

Same as others, Razer Tartarus Pro thumbstick is not binding correctly to my profiles anymore. Tried reinstalling etc, no change. New profiles work briefly, but then revert back. Tartarus is unusable like this, please fix Razer!!!Model # RZ07-0311

Hello and regardsI recently bought a Barracuda headset. As far as I know, there is an activation code for the THX feature on these headsets. I registered the headset on my user profile but did not receive the activation code. I would like to ask for your advice on this matter.Thanks

Dear Razer Support,I recently purchased a new Razer Blade 16 and have been quite disappointed with the onboard audio quality. I noticed that while there are audio settings available in Synapse – including an equalizer – these settings have no audible effect. The audio device is listed as “Realtek Audio Codec with THX Spatial Audio,” and according to your website, THX Spatial Audio is supposed to be included with the Blade series, without requiring an additional purchase.However, after installing the standalone THX Spatial Audio application in trial mode, the sound quality immediately improved and the software actually started to work. Unfortunately, I am now prompted to pay an additional €20 to continue using it.Could you please clarify what is going wrong here? Why don’t the built-in speakers benefit from the promised audio enhancements unless I purchase extra software? For a device that costs over €3000, I would expect the integrated audio features to function