Razer Support

Hello, I bought a Razer Blackshark v2 X and when I try to register the product, appears a message saying ‘’ the produtct has already been registered. Although it was new and unused.

  yesterday i bought a used razer  blackshark v2 x on Facebook marketplace ( it was on a good price) .  And when i came home and download the 7.1 surround sound app . it asked me for an activation code so i tried registering it on the site and it said its already registered .  So i contacted the guy i bought it from and he said he also bought it used and didn't know about any of the activation stuff ( cuz he only got it to game on his phone ). Nd he couldn't reach the guy he brought it from .  now i need a new activation code and idk how to get it 

This issue has been present every since I bought Tartarus Pro.I use my Tartarus and mouse for most PC games, but for some I use my XBox controller. For some games, the contoller does not work, unless I unplug the Tartarus. Some games it works fine. I have contacted Razer support about this many times and it has never been fixed. Has anyone else come across this behavior and found a way to fix it?

Hello, I am experiencing a very weird issue where my Naga Trinity sometimes has some kind of “drift” or moves automatically randomly, which is being very uncomfortable for gaming (In this case WoW). Is this a known issue? I’ll really appreciate some support on this, and if its a device failure I’ll also like to know the steps to claim the warranty (kind of new still). As for solutions, I’ve already updated Synapse and tried to switch mouse over different USB ports, still having the same issue, it does not happen with my other mouse. Thank you.

Battery is not charging beyond 94%.It switches off immeidately when the power cord is removed from the computer.Does this mean the  battery need to be replaced?If yes Where can I buy a new battery ?The power settings are set to Best Power efficiency for both plugged in and batter modes.Kindly advise.My machine is a Razer Blade Stealth 13 (Early 2020) - RZ09-03102N02 

Hi, is there a way to get a replacement for the little dongle this keyboard comes with? it seems to be the only wireless adapter compatible with this keyboard, i lost the one that came with my keyboard and have been using it wired since i bought it last December, but I’m actually needing to use the keyboard wireless now. I try to pair the keyboard using my Razer Mouse Dock Pro but it doesn’t seem to find the keyboard while trying to pair it, and i also was able to get a Razer Hyperpolling Wireless Dongle on eBay from a seller (since the Razer Store had it always out of stock when i got it), but even though the dongle works correctly with my nephew’s Razer Viper V3 Pro and its documentation says it’s compatible with the kayboard, it’s not able to pair it. It pretty much seems like the keyboard exclusively works with the one it comes with.

Recently been in the process of replacing my wolverine v3 pro controller. Been sent a link from the RMA team but every time I click it, I always get an error saying does not belong to the user logged in. 

when i pulled the dongle it broke , can i get a replacement for it ?

Same as others, Razer Tartarus Pro thumbstick is not binding correctly to my profiles anymore. Tried reinstalling etc, no change. New profiles work briefly, but then revert back. Tartarus is unusable like this, please fix Razer!!!Model # RZ07-0311

Hello and regardsI recently bought a Barracuda headset. As far as I know, there is an activation code for the THX feature on these headsets. I registered the headset on my user profile but did not receive the activation code. I would like to ask for your advice on this matter.Thanks

Dear Razer Support,I recently purchased a new Razer Blade 16 and have been quite disappointed with the onboard audio quality. I noticed that while there are audio settings available in Synapse – including an equalizer – these settings have no audible effect. The audio device is listed as “Realtek Audio Codec with THX Spatial Audio,” and according to your website, THX Spatial Audio is supposed to be included with the Blade series, without requiring an additional purchase.However, after installing the standalone THX Spatial Audio application in trial mode, the sound quality immediately improved and the software actually started to work. Unfortunately, I am now prompted to pay an additional €20 to continue using it.Could you please clarify what is going wrong here? Why don’t the built-in speakers benefit from the promised audio enhancements unless I purchase extra software? For a device that costs over €3000, I would expect the integrated audio features to function

Hello when i use my dongle on my razer deathadder v3 the right click works fine. When i stop using the dongle and plug it in to charge while using it, the right click stops working. I dont know how to fix this

Hello,In Windows sound settings, my Razer headset appears correctly as Speakers (7.1 Surround Sound) and works fine.However, in the Razer 7.1 Surround Sound software, my headset does not appear in the output device list. Instead, I only see Realtek(R) Audio (Speakers) and Realtek(R) Audio (Headphones). It seems like the 7.1 Surround Sound software is not detecting the Razer headset, even though Windows does. Could you please advise how to fix this so my Razer headset appears correctly in the Razer 7.1 Surround Sound software? My headset is Razer BlackShark V2 X (3.5mm). Thanks 

Hey, I need to order a replacement part for the seat tilt mechanism in my razer iskur.It’s one of the first editions i think. I’ve been looking around other posts and it seems to be a common issue. Should be part H in the manual.Can i get any help?

razer mamba rc30-013601,  mamba 16000  not support synapse 4?

Is it possible, tout have from Any Place , germany,  Belgium , united kingdom , the computer send secondary in france ? Thanks 

I've had the THX key since June 6, 2024, and today THX stopped working. It's showing as an unactivated product, and when I select it in the audio device in Windows, it doesn't appear. The drivers are up to date.I entered the key code after reinstalling about 50 times, but it won't recognize it for activation.Does anyone know what's going on?

Hello,I own a Razer Wolverine V3 controller and I would like to know if there is any way to make it compatible with the Nintendo Switch 2 console. Is there official or third-party support available, such as adapters or firmware updates, that could enable this compatibility? that could enable this wireless compatibility?Thank you in advance for your help.

Controller is working fine but it wont detect in synapse 4 and I cant change the lighting.would i be able to get a date when they could add this to synapse 4?

I logged into my game and noticed that my D-pad was unresponsive. Synapse showed everything should be normal. I performed a factory reset of the Tartarus Pro and noticed the following for the D-Pad. Using Notepad, I tested the binding ability of the D-Pad and Synapse. To “UP” I bind “Space” using Navigation and Key Recording and it works. To “Down” I bound another Alphanumeric value “A”. Same for “Left” and “Right”. They all worked.Then to “Key 20” I bind “ESC” and “Key 20” works BUT the D-Pad returns to “Default” values and Synapse does not show any change. After Binding any other Key besides the D-Pad, the D-Pad will only perform default functions.I repeated a half a dozen times and received the same result. All using Notepad. Then I wrote this explanation to recreate the steps to error. #workinghard Edit:I also performed the following steps:Uninstall Synapse Download & run this tool: 

Please add location United Arab Emirates we can order from your website

Dear company I'd like to.order headset but can't find location United Arab Emirates please add it on your website So we can order from ur site thank you

I need help with an issue that just started recently: I have the Tartarus Pro.I map my dpad/joystick button, usually to numbers on my keyboard (1 through 4 in this example)I also change a few of the keys on the keyboard portion. (Caps gets changed to CTRL, C gets changed to ALT, and the keybind switch button gets changed to M).For some reason, I’ll map the dpad to those numbers listed above and as soon as I map one of the other keyboard keys its like the profile forgets. It shows up in Synapse 4 as remaped correctly but it doesn't work. The keyboard remaps (CTRL, ALT, M) work correctly but the dpad just defaults even though they show remapped in Synapse 4. Any suggestions? I have reinstalled Synapse 4, factory reset etc. I posted this in Synapse 4 as well so it can be deleted if needed.

I purchased a razer gold card and I'm trying to check the balance, I added 100 dollars, it says u can check online but I've looked and I don't see that option 

Good evening,I purchased an item on Razer.com, as I have many times in the past with no problems.  But this last one is stuck in customs.  I really need to get the item before I go on a trip.  When tracking it, on the Fedex website, it says the shipper needs to clear something up.  It’s been stuck in customs for a week with no change.  How do I find out what’s going on?