Razer Support

Hello! I got my very first Throne gift credit for a Razer Iskur X - Hello Kitty and Friends Edition but the chair is no longer available in Canada and i see it on the Singapore site. Is there an efficient way for me to order this chair? I’ve lost over $100 due to fees already but should be able to cover the full amount soon.If there’s no way for me to get this chair without paying a lot extra for shipping, etc. i may opt for a Razer Quartz Enki chair once available.Thankies so much!

Hello Razer Support,I’m reaching out because my Razer BlackShark V2 Pro (2020) headset no longer charging, it still turn on but low on battery.The headset shows no LED light when plugged into any USB port,  I’ve also tested it on another computer  and wall charger with no success.I have try the cable with my mouse, and it’s working just fine, it can charge my mousethe dongle still get detected by my computer and it worksi’m currently studying overseas in the philliphines, can you help me or tell me the nearest service center in the philiphines?Thanks in advance for your help!Best regards.

My Blade 15 touchpad mouse scrolling works, but does not recognize any mouse clicks. I’m looking into replacing the touchpad. Has anybody done this, and is Ebay my best bet for replacement part?

I have uninstalled and done everything I could find in an effort to alleviate this issue. Any help appreciated. The software appears to function okay….but my ocd is driving me crazy. :) W11 64 bit

Here are the card details; please tell me when it was redeemed: $25.00PIN:(Removed PIN)Serial #:(removed serial number)Card #:(Removed card number)

My laptop is locked up so tight, the mouse does not work, keyboard commands are not working, but the keyboard chroma is dancing through colors.  how do you get this thing to unlock. Please Don’t tell me to install updates nor check drivers as that will not unlock this thing now.  it is an 18 from 2023.   

help me get the activation code for Suround, I bought headphones on the secondary market, they were registered before. I can't get the code. Help me plz

Hello, Recently I have noticed 2 things:Battery drains significantly faster than before when mouse is not being used, Turning off the mouse (holding power button for 3 seconds) seemingly does nothing, mouse light doesnt blink like before, just dongle light turns off, while the red light from the sensor (I assume it’s sensor, not sure about that) is still on.While trying to resolve the issues I have also encountered another one, after a deep discharge, battery no longer charges to 100%, but up to 82%. The deep discharge happened 2 or 3 days after fully charging the mouse, which is definetly abnormal since before that mouse would last for me at least a week (I was turning it off every time I was not using it). In attempt to resolve the issues I have tried the following:Firmware update to the newest version Charging via original cable connected to main PC and then laptop Chargi

Hello, how are you? Recently I acquired a Warmie-Razer Blackshark V2 X Green and it came with a sheet about THX, but without an activation code. I looked in the packaging and searched online, but I couldn't find this code. I would like to activate it. Additionally, I also bought a Razer Cobra and would like to register it, could you help me with that?Thank you!

my razer kyio pro cant update to 1.5.0.1 firmware and say on update to speak with suport and the camera i need to replugg it to my computer 

I believe I have the first gen of the Pro Type keyboard.  I don’t use it often now due to certain keys register multiple presses/gets repeated even though I only pressed it once.  Anyway, that is just one of the problems I have had with the keyboard.  I just noticed now that the keyboard turns on even when it is switched off.  https://youtube.com/shorts/9SeVGcVbETA?feature=share (I only created the video for proof.)

Hello everyone,I bought a Viper V2 at the same time as a friend and now both mice have the well-known scroll wheel issue. No matter where I look, I find countless reports from other users experiencing the same problem.I’ve already tried everything I can think of to fix it without opening the device: reset, firmware updates, compressed air, etc. Unfortunately nothing has worked. The warranty has also just expired.Does anyone have any further ideas on how to resolve this? It can’t be that a mouse breaks down after just over two years! Thanks a lot for your help!

I only got a qr code wich Lead me to register it so i did but i dident get acctivation code. 

I have a BlackShark V2 SE that has been great up until Synapse updated today.  After the update, the audio is noticeably quieter even with the same EQ settings.  Additionally, trying to change the volume of Windows apps using Windows’ own audio mixer or a third-party mixer like EarTrumpet doesn’t work.  I can move the slider up and down but the volume doesn’t change, except when it gets to zero, then it gets muted.  I have Discord set up to attenuate sound when I or someone else speaks, which also doesn’t work as it relies on setting app volumes to do that.The only way I’ve been able to fix this is by disabling Audio Enhancements in Windows settings for the headset.  With it disabled, I can once again control app volume and Discord’s attenuation feature works.  However, I don’t get the benefits of any of the Synapse EQ settings or other features.I have tried the following:uninstalling Synapse uninstalling the device from Device Manager ins

Hey guys,I recently bought a used Razer Blade Stealth 13 (Late 2020, model RZ09‑0327) for a really good price — it's in nearly brand-new condition.However, I noticed that the blade.icm color profile is missing. I asked the previous owner, but unfortunately, he doesn't have it either.This is the version with the 13.3" FHD 120Hz matte display (100% sRGB).Do any of you know where I can find the correct color profile for this specific panel?

Hi there please could you tell me if you have a replacement mic in stock for this headset please? UK based Thank you

I have the blackshark  v2 pro headset it works fine I’ve had it for a good bit but I just got the razer basilisk v3 x hyperspeed mouse and whenever I plug the usb in my audio gets very staticy and cuts out I updated my drivers and I don’t know what else to do

Hello Razer Support,I’m reaching out because my Razer BlackShark V2 Pro (2020) headset no longer connects to its original dongle (Model No: RC30-026902, Rev. BV2P).The dongle shows no LED light when plugged into any USB port, and it is no longer recognized by Windows Device Manager. I’ve also tested it on another computer with no success.I have tried updating the firmware using the official Razer Firmware Updater for RZ04-03220, but the dongle is not detected at all by the updater.Because the dongle has no physical pairing button, I cannot reset or re-pair the headset manually. The headset itself still charges and powers on properly.Would it be possible to request a replacement dongle? I can provide proof of purchase if needed.Thanks in advance for your help!Best regards,Dennis

Dear Razer Support, I recently purchased a Razer BlackShark V2 X headset, but I did not receive an activation code for the 7.1 Surround Sound feature. I have checked the packaging thoroughly and could not find the code. Could you please help me get a valid activation code? Here are my purchase details:- Product: Razer BlackShark V2 X- Purchase Date: [3/8/2025]- Purchase Store/Website: [Trendiyol]- Serial Number: [Removed serial number]Looking forward to your help. Best regards,  

I tried to register the headphones Razer BLACKSHARK V2 X. it say already registered

Hi recently my DeathStalker V2 Pro stopped workingOS: Windows 10 (latest)pressing keys doesn’t register even when trying to get into BIOS via USB pressing num lock or caps lock don’t light up the indicator LED Things that do sort of work RGB is somewhat working Fn+1 to 5 pressing keys does cause the ripple effect volume up and down work, only when synapse is running (mute doesn’t) Device manager sees the device and reports it is functioning correctly Synapse sees the keyboard but doesn’t seem to be able to change RGB settingsWhat I have tried:Cleaning it Different USB port (a few times it came up with Razer bootloader I ran the firmware update and that caused it to then be identified as the keyboard Updating firmware to latest on the device factory reset in synapse Holding ESC and CTRL while plugging in the device Using it on

Took my armrests off my Iskur V1- Black version and can’t find the bolts to put them back on. Searched online and saw a random page that gave me the size of 8Mx20mm. Got that size from Ace but it sums like it’s too big. Anyone know the correct size/thread to replace them. Thank you!

Hi I have Razer Orochi V2 but i accidentally bent my dongleis the 2.4 hyperspeed dongle compatible or any other replacement Thanks

Is there any firmware for the Razer Panthera Evo? My joystick has a problem where it generates SOCD. I would like to restore it to factory settings by flashing the firmware, which will automatically clear the SOCD.

Hello, I'm writing this message to ask for help. I have a razer raiju mobile controller. When I try to connect it to my PC, either via bluetooth or usb, it crashes with a blue screen with different messages but the one that comes up the most at the moment is ‘WDF_Violation’.My windows is up to date, I've looked at everything but nothing works. I usually plug it in via USB C and then my PC crashes, I leave it plugged in during the reboot and it's fine. But it's annoying on a daily basis when I just want to play and I can't because of the crash when I connect my controller.Translated with DeepL.com (free version)