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  • 42,281 Threads
  • 60,641 Replies
42281 Threads
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cobra_nik
posted in Razer Support
Razer blade stealth 13 disable touch screen

Hello! Display crashed. How do I disable the sensor?

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4 years ago
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IMatheuss
posted in Razer Support
Razer macro software

I want to make a macro that holds a key while i'm pressing a button, and it will only turn off the macro when I release the button I was pressing, is there a way to do it ? I could only do it with the peripheral of another brand but as my keyboard is a razer one and I want to set it to my keyboard and not the mice, I have to do it in the razer synapse.

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4 years ago
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IOLITEIcebergauto349
posted in Razer Support
Only get sound on the left side (Kraken 7.1 v2)

When I connect the headset to the pc I only get audio on the left side of the headset. I remove the device on the settings and it gets fixed, but if I restart my pc the audio goes out again. When I connect the headset to my ps4 it works perfectly. What should I do?

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4 years ago
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gsroberts
posted in Razer Support
Nari Ultimate and PS4 Pro Battery Life

Howdy. I recently bought a Nari Ultimate headset for use with my PS4 Pro and after charging it initially for over 8 hours (the charging light turned green at a little over 4 hours), I'm not seeing the expected battery life from the headset. Based on advertisements and user experience, I was expecting to see 6 or more hours of continuous use with haptics enabled before the headset required charging. On average, I'm getting about 3-4 hours before the headset begins warning me that the battery is low and I have to plug it in to charge. I'm using the headset wirelessly with the provided dongle and I've charged it using multiple cables including the one provided and multiple charge sources (I have several powered hubs that provide the full 5V at 2A for device charging). I have installed Synapse 3 on a Windows based PC and connected the device to it but I'm unable to get Synapse to indicate that there is a device connected by either plugging the dongle into the machine or plugging in t

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4 years ago
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pulseLiverDogsbiz297
posted in Razer Support
Razer Kraken Essential

Hello! I have a problem. Razer Synapse can't see my Razer Kraken Essential headset. I tried Razer Synapse 2 and Razer Synapse 3. But nothing worked. When I just bought them everything was ok.

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P
4 years ago
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Frosty86Insider Mini
posted in Razer Support
Atheris no longer connecting via USB dongle nor Bluetooth

I purchased a Razer Atheris back in early 2018. Figures that right when it's out of warranty it stops working. I can't get it to connect to any computer, either over the USB dongle or Bluetooth. Very frustrating, considering I just bought a Razer Blade 15, after switching from an MSI GS73-8RF, because of MSI's less than stellar support. Razer's quality or support doesn't seem to be much better. Short of buying a new mouse, what are my options to get this mouse working again?

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4 years ago
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djmanny215
posted in Razer Support
Tinnitus Induced in my Ears from Fan Noise of Razer Blade 15 4K OLED i7 RTX 2070 (2020)

Howdy! I just purchased this laptop today. The screen looks beautiful. The performance is great. The build quality feels on par with a Macbook Pro. Sadly, I literally cannot be in the same room with this machine when it is plugged in, turned on, and doing nothing. The whining of the idle fan noise induces a persistent ringing in my ears (tinnitus). I fully expect fan noise when the CPU or GPU are doing a lot of work. However, I am perplexed and saddened that the fans can't be as quiet as a Macbook Pro or Asus Zephyrus G14 when the machine is idle (because the Razer screen is better than both in my opinion). Is there any setting I can change? Firmware I can upgrade? I've already tweak edthe fan settings under the Razer Synapse 3.0's performance tab, terminated all running tasks/processes, and shut down & powered on the machine. Please let me know if there's anything I can do before I'm forced to return it. Thanks!

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4 years ago
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PEARLRackleybit284
posted in Razer Support
Consistent BSOD issues after installing Razer Synapse.

Hi, about 2 to 3 weeks ago I bought a bunch of Razer peripherals after being tired of having to switch between different software for my Corsair keyboard and Steelseries mouse. I settled on the Blackwidow Elite, Viper Ultimate, and a Razer Goliath mouse pad to go along with and make my setup shine. However ever since I have installed Razer Synapse, as well as Razer Cortex, I have been getting consistent blue screens of death, all of which seem to have to do with some driver related issue. I have ran Windows Memory Diangostic, as well as done an SFC scan, and both came up clean. The two error messages I usually get with my blue screens are either "MACHINE_CHECK_EXCEPTION" or, more recently, "REGISTRY_FILTER_DRIVER_EXCEPTION". I have a strong feeling it has something to do with Razer software/drivers, since this has only started happening after I bought all of my Razer hardware. Any help on this would be greatly appreciated

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Razer.Speedcr0ss
4 years ago
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SSDGamer
posted in Razer Support
Razer Naga 2014 - Macro Playback - How do I stop a Macro from playing all the keystrokes?

Hi, When I start and try to immediately stop a Macro, I have to wait for all the keystrokes to finish. I have tried changing the Macro options for the assigned key, but I still have to wait for the Macro to finish playing all of the keystrokes when I stop it. I almost can't use the Macro feature, because if I have to move my character to avoid damage - I can't just stop the Macro and move out of the way. Because my Macro is comprised mostly of spells, my character can't move while casting spells - basically I am stuck where I am until the Macro finishes regardless of how I assign the Macro to a key. Does anybody know of a way to make a Macro stop playing without finishing all of the keystrokes in the Macro? My version is 2.21 and there is no update available. Cheers, SSDGamer

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4 years ago
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DeftFugur
posted in Razer Support
Hypershift illumination on Blackwidow Elite

I'm a big fan of how the mapped function keys stay lit when you hold down the Fn key. Is there anyway that I would be able to have this apply to any key that I've mapped as hypershift? For example I have Fn + c mapped to open the calculator but it would super nice to have the c key lit up when I'm holding down the Fn key. Many thanks/ .

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4 years ago
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firstPompAndPower464
posted in Razer Support
Razon Mamba 2012 Seems not to be working

Hi all, When I connect my Razor Mamba on Synapse and change some configuration there, does not take effect on the mouse operation. For instance light color or reassignment of buttons. When I open Synapse 2.0 and try to assign on Keyboard Function on the part "Rebind key to" I guess should show the key I pressed on the keyboard, but nothing happens or is shown there when I press the key I want to reassign to. Any idea on how to solve this issue? Thanks in advance.

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4 years ago
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wireMagicMintauto360
posted in Razer Support
Not booting after Battery Replacement

Hi all, Just wanting to get some help in regards to a Razer Stelth that had a batter replacement, battery expanded and needed to be replaced. Once the battery was replaced and the back cover put back on the LED slowly fades a Green LED. I have no idea why it would be doing this since the battery is a exact replacement for the original. I have done the hole hold power for 10 to 30 seconds and there is not much else I can do.

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4 years ago
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GameAndRoll
posted in Razer Support
Thx spatial not working

Hello, I just buyed an Razer Kraken TE and installed the spatial sound but when I try to use it does not make any sound. When I go to thx app, and try to set the Kraken TE controller as device to use THX sound, I can't mark it, It says that I have to configure it from Razer synapse app and that's something that is already done! If someone can help me would be apreciated Edit: Actually if I connect the Kraken TE to the monitor instead of the controller, the THX sound works but with an dirty annoying sound in the background that most be because is not running from a sound crontroller, so as I'm showing in the imagen, the problem is the controller, THX is not reading it so it can't work. Any solution to that?

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Razer.Caziel
4 years ago
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vorkosigan_1975
posted in Razer Support
Razer Blade Advanced 2019 - battery issue, any advice?

Hello everyone, Today decided to clean my vents from dust, as the summer is really hot. I open the back panel and I saw that the battery pack was inflated - see the video. Anyone saw something similar, is it dangerous for the laptop (quite expensive, you know) Thank you in advance for the help.

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Razer.Caziel
4 years ago
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chayne.w
posted in Razer Support
Battery Swollen

I was cleaning dust out of my laptop, and I found out the battery got swollen. I pricked it with a needle and gas came out with a weird smell. Then I saw the instruction on the battery says stop using battery if it got swollen. So, I taped the hole and removed the battery. Can I get a new battery?

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Razer.Caziel
4 years ago
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Brodillian
posted in Razer Support
Restarting problems

Its been driving me nuts, but all my razer stuff is restarting from time to time messing with my lighting and audio. All my chroma restarts every now and then, but that's not whats really pissing me off. The "THX Spatial - Synapse" audio driver restarts as well which resets my current audio, kills all audio until i swap it back, and them when i swap it back, ends up sounding like crap. The worst part is this has been happening every 1-10 mins all day long even after updating synapse. Ive had this problem previously but its gotten bad enough now that i have to reach out to support as all my peripherals are razer so they all have this problem. anyone have any idea whats causing it because at the rate this is going im going to have to just run off of crap audio and no chroma presets as it keeps bugging out to all hell.

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Razer.Caziel
4 years ago
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ChronoMax1
posted in Razer Support
Blade 2020 shipping issue

Hi all, I ordered my Blade 2020 on the 3rd of August 2020, It was shipped from razer on the 4th of august. And it would be delivered within 3-5 buissinsdays. It is now the 10th of august and it is still in Hong Kong! I need it within 1.5 week because of school. Have you guys had any problem with shipping and do someone know long does it actually take other than the 3-5 business days I paid for?

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4 years ago
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mmogaming
posted in Razer Support
Repairs Required for Razer 15" Laptop

Have a laptop that needs repairs, how do I go about contacting customer support to have the unit shipped or receive a list of Razer Authorized Centers for Repair? BTW the unit is 3 years old, yes no longer under warranty.

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4 years ago
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newjack16
posted in Razer Support
huh

so it says when i make a macro me try asighning to mouse button razor synapse you have to have razor synapse running

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4 years ago
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MissNewDream
posted in Razer Support
Keys not working on Razer Huntsman

Hello! I have a Razer Huntsman since December and everything was perfectly fine but since a couple of days I realize I wasn't able to Print screen with the key anymore. I tried it again today and I also tried the other 2 keys next to it (scr lk and pause break) and it seems like scr lk isn't working aswell. The pause break is working most of the time but sometimes I have to press it multiple times for it to work. Could it be link to the last update or not? Is there a way to fix this or is it just broken or idk? (Just to be sure I'm talking about those 3 keys ) Edit : After trying others things, I realize that all the top row of my keyboard isn't working properly. Even if I slightly touched them, some keys act like I pressed them a lot and few of them (F9, F11, F12, Prt scr & scr lk) aren't working at all anymore.

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4 years ago
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GeegerGamer
posted in Razer Support
How to find or get my activation code for 7.1 surround sound app for Windows 10

how do i find or get my code...they sent me a registration email saying thank you and shows my serial number for the product then no code?...why...where is this supposed code you get after registration of your product..which i got nothing. Please help.

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4 years ago
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Eutecticmelt
posted in Razer Support
Blade 15 (2020 base) idle fan noise

I purchased a Blade 2020 base with an RTX 2070 in late May. I use it with a Razer Core X Chroma and RTX 2070 Super attached to an external 4k display, kb, & track ball. I upgraded the RAM to 32 gb and added a second m2 nvme hard drive at the same time as purchase. Up until recently, the performance has been wonderful. Over the last few weeks, the system fans have been running constantly and at a relatively high (and quite noisy) output, even at very low loads (a couple of browser tabs open). The fan control options in Synapse 3 do not seem to significantly change this. Neither do the power control options in Windows (setting cooling to passive with or without plug-in and also limiting my max cpu output). Windows is up to date. My video drivers are up to date. I have uninstalled or stopped virtually every extraneous process. I have uninstalled Synapse 3 (and then re-installed it). Still, the fans blow constantly. Please find below a capture of task manager from the last 10-15 minutes.

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4 years ago
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DarkWyrd
posted in Razer Support
Synapse 3.0 and Horizon Zero Dawn

Hey guys, so Ive encountered a bit of an issue. I just made a new keymap for the game Horizon Zero Dawn, But when I tried to link the profile to the game Synapse would not register the game no matter how far down into my files I went digging. I tried contacting Support half a dozen times about this. But I never was given any option on how to contact support, it just sent me back to the support home page and gave the generic COVID "Services may be delayed" message. Any Ideas?

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4 years ago
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BajungaDustin
posted in Razer Support
Cloud Profiles not working at all.

Im running version 3.5.730.72314 I have it running on both my laptop and my desktop. I sometimes start a new game and make a new profile on one and then when i go to transfer the profile doesnt

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4 years ago
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Isaacmanjr
posted in Razer Support
Blackwidow Chroma V2 Wrist Rest Replacement

Hey there, Looking for a magnetic Wrist Rest replacement for my Blackwidow Chroma V2. Does anyone know if the Blackwidow Elite Wrist Rest (SKU:RZ03-02620200-0000) will work as a viable replacement? Thanks

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I
4 years ago

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