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  • 42,282 Threads
  • 60,642 Replies
42282 Threads
G
geddes
posted in Razer Support
goliathus extended chroma P/N location

Hi im trying to register my new goliathus extended chroma mouse mat but i cant find the product number Edit: found it its on the box

1
Razer.Caziel
4 years ago
F
Frzinnutsoff
posted in Razer Support
Regular BSODs on Blade 15 Mercury White

Hi all, I bought a new Blade 15 as per title in Feb 2020 from the Razer store in Vegas (I am based in the UK though). From new, it has exhibited multiple BSODs quite regularly despite all windows 10 and driver updates being installed. Summary of dump: ================================================== Dump File : 060320-10562-01.dmp Crash Time : 03/06/2020 09:45:00 Bug Check String : Bug Check Code : 0x00000124 Parameter 1 : 00000000`00000000 Parameter 2 : ffffcc0f`2a91e028 Parameter 3 : 00000000`f6000100 Parameter 4 : 00000000`00040150 Caused By Driver : hal.dll Caused By Address : hal.dll+48188 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+1c2390 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\\Windows\\Minidump\\060320-10562-01.dmp Processors Count : 12 Major Version : 15 Minor V

1
Razer.Caziel
4 years ago
D
Dr.peruperu
posted in Razer Support
How to get my games??

I bought a razer blade 15 base a few days ago, amazing machine!! It came with a software bundle, but after placing my order I have not seen or heard more about that what so ever! How do I download the keys to get games?

3
Razer.Caziel
4 years ago
Z
zunk3r
posted in Razer Support
Can i add a secondary SSD for storage without voiding my RazerCare?

Hello, I'm about to buy a Razer Blade 15 Advanced 15.6" Full HD 300Hz i7 RTX 2070 SUPER Max-Q Laptop but I need a secondary storage Hard Drive for Storage. I have heard from a shop that I would be able to add another nvme SSD so I'm considering buying an Intel 660p 2TB M.2 PCIe QLC 3D Performance NVMe SSD/Solid State Drive Can Razer confirm that this model would be compatible with such hard drive and that i would be able to install it myself without voiding my RazerCare? Thank You

11
Razer.Caziel
4 years ago
S
ShelBelSuccubus
posted in Razer Support
Razer Raptor OSD Locked when using selector joystick on the back

hi there. i got my raptor in about a week ago and i love it. however last night i started having issues with being able to access the built-in config menu. no matter what direction i press the switch, all i get is an "OSD Locked" error. i can still config from synapse but i cant turn the monitor off without unplugging it. ive tried different cables, different computers, different synapse settings, uninstalling/ deleting drivers via device manager, repairing synapse, fresh synapse install on new device, automatic windows troubleshooting, leaving it unplugged from power and sources for an hour, only having one input plugged in at a time, but nothing seems to be working. i have my main desktop connected through the display port with synapse running through usb c (3.0 60fps mode i believe it was. i cant access the menu to check anymore), and while it does work, i cant change sources without synapse and even then sometimes it works, sometimes it doesnt. help would be appreciated, ive been

3
Razer.Caziel
4 years ago
J
Jaypuks
posted in Razer Support
Need help Registering my Viper Mini

i tried registering it online and it gives me a prompt that my product number is invalid.

1
Razer.Speedcr0ss
4 years ago
M
Marcos027
posted in Razer Support
kraken X Lite

Boa noite! Comprei o Razer Kraken X lite semana passada pela internet e peguei ele hoje na transportadora. Instalei o software recomendado no código (surround sound) que veio na caixa e quando fui testar o microfone, a minha voz não saía, apenas dava para escutar um sussurros e reproduz as outras coisas que estão abertas no Pc (dando eco). Já testei com o microfone esticado e longe dos fones, mas mesmo assim o problema continua. alguém poderia me ajudar? Desde já, muito obrigado!

3
Razer.Speedcr0ss
4 years ago
K
KCCKirby
posted in Razer Support
How to disable Low Light Compensation in Kiyo's Advance Settings?

I have combed the internet and forurm here and I cannot find a solution to this. I have to keep turning off "Low Light Compensation" any time I try and use the webcam on any program. It will not save. I have reinstalled Synapse. Everything just got installed today for this webcam. I would appreciate assistance on this issue.

3
Razer.Speedcr0ss
4 years ago
W
WeepingVictory1
posted in Razer Support
Can i use this with my Razer sieren X

I am trying to get a Mic arm to make my keyboard less notable in recordings. would I be able to use this with my Microphone? (sorry for the long link.) https://www.ebay.com.au/itm/Microphone-Suspension-Boom-Scissor-Arm-Stand-with-Pop-Filter-Shock-Mount/163294811911?_trkparms=ispr%3D1&hash=item2605211707:g:wisAAOSwA-NbtbgL&amdata=enc%3DAQAEAAACYIQvEcHUrT7nmUC3yY5qbPyaBN1nJEDYW8MyypsJPgXK5ZHrKmyvMYf6ZSxS3F1S2BEXsBXatD7EdNdWKhm1oL8%252FJfN2F%252BwknnRmn3y%252BOE%252FQrHnnk2Xp3x6WA3csxKtu5cvXz3Lup%252FY8cj9y44jJkduQvbdCZDAw5opZlskgSzKW8MmG1FmyoroAva%252BVLsFKuhkVexslK6A0cI9CT9piCFmKutj12HPjWDpdSe5%252BP1DTvyEEanShnl9o9i9iKA9jn%252F095XqjcnrvliGnDu%252FXAuQHJa8BraElr%252FDjfbM1%252BObHAeFHwXGeu2Z1ouvqTy7XQ0GYYArfjq%252FvbzxnXDrZWxcbjZU%252Bv3t%252BSQV4r7dp%252FVnG5Gn34KXqhgSFj8EZ1AP%252F7asBD1PQS6EHm1sFd1ER%252FkXRQot7E6q8LjrfiX41LVlQLzwRq5SgDR3h89tzyfBQM6eyEsWt7Eu4edAJ47I2fkOfcs%252B5p6BsQW6a4%252F%252F131wyicGFg5DSTorYbCLpN1AqoXDdalS5YcSeRGclz24TlAXFLaFZG9%252FcEEDQaLEfREcG5JPyifo8jmM2CKR

0
W
4 years ago
X
xDNAtionX
posted in Razer Support
Razer Raptor monitor isn't powering on??

I just received my Razer Raptor monitor yesterday and was playing on it all night. Everything was working perfectly!! I just got home from work and was getting ready to play again.. except my monitor isn't coming on at all. The LED light under the monitor screen that shows that the monitor has power isn't lighting up either. I tried unplugging the power and waiting a minute.. then plugging it back in but still nothing. I tried the same thing with the HDMI cable to my PS4 and still nothing on the display. Any solutions? :/

3
Razer.Speedcr0ss
4 years ago
X
xXRainbowXx
posted in Razer Support
Win10 2004 update razer surround sound crackling

Hi since the new update from windows 10 (2004) is the sound crackling with surround on

8
Razer.Speedcr0ss
4 years ago
L
LykosRaw
posted in Razer Support
DEATHADDER V2 issue with on windows start up

Hi all, not sure how common this issue is but EVERYTIME I boot up my pc my deathadder V2 has to be unplugged then plugged back in again. when i boot up the lights don't turn on and the mouse does not work at all, it works fine once plugged back in again. I know it's a small issue but it's so frustrating. bit of extra info on the issue... I also have a blackwidow keyboard, wolverine controller and nari ultimate headset that work completely fine and don't have this issue. I have the latest version of synapse and I have tried changing to different USB ports. any help would be appreciated, thanks.

13
Razer.Speedcr0ss
4 years ago
J
JpEncausse
posted in Razer Support
Mouse freeze and break UX on a gorgeous Razer Stealth 13 config

Hello, I setup a great configuration with Razer Stealth 13 + Core X Chroma + Black Widow + Viper Mini (*Omitted, refer to our house rules) and be able to connect up to 7 display !!! and launch a lot of software in parallèle but the experience is completly disapointed because my mouse and keyboard freeze ... The Trackpad works but not the mouse It's like if the USB Hub is "reset" by the OS (the LED reset the freeze disapear) It happened when there is some work load but the CPU / Memory / Disk / Network are never overload I change the mouse, change cable, check OS, etc ... nothing My guess is that there is some conflict at hardware level that messed up the USB management and reset the USB port (even if I change the port) or at OS level or at Synapse level. But I don't know what to do EDIT: it happened often when I play HTML5 video (on Chrome) my guess it could be a problem related to eGPU and USB ? ( the eGPU is on thunderbolt, the mouse and keyboard are on a hub on an other USB

6
Razer.Speedcr0ss
4 years ago
J
JohannesP.
posted in Razer Support
Choose THX Spatial Audio as you standard audio device probelm

I bought a Razer Kraken Ultimate The problem is i choose THX Spatial Audio as Standard but i get this message. I already repaired the Razer software and then it dissapeared for half an day but then i came back. In addition the EQ isn't working and also the features as BassBoost and something like this don't work

6
Razer.Speedcr0ss
4 years ago
N
nuke21
posted in Razer Support
STOP ASKING ME TO SIGN IN

The fact everytime I turn on my computer, and I even have "It's a Safe House" checked, it still asks me for a freaking password every single time I log on. This is the ONLY application in existence that doesn't allow you to NEVER have to sign in again. I am the ONLY person that will ever use this computer and I do not hibernate my computer, I shut it down and turn it back on when I am done. The fact this application requires me to sign in EVERY SINGLE TIME even though I have "It's a Safe House" checked it sadly is bringing me close to selling all my Razer gear and going with a different company. I know it sounds extreme, and it is. The fact that it is 2020 and the level of frustration unnecessarily created is disgusting and I will not be able to support it much longer. If making me sign in every single time is some kind of stupid legal thing, why not give me the option to select that I understand everything and it is my fault if someone gets into my account while I am not home bla b

3
Razer.Speedcr0ss
4 years ago
W
Westofhearts7
posted in Razer Support
New Nari dongle won't pair with my headset

Just not sure what to do. Nothing showing up in synapse. I tried the Nari Ultimate Paring utility...but IDK if it just didn't work, or if it ONLY works with the Ultimate headset and not the normal wireless Nari headset. Please help! I don't want to throw this away :(

1
Razer.Caziel
4 years ago
T
Thousandclown
posted in Razer Support
nommo chroma lights not working

Hi, so I've had these like a a few months and now the lighting is gone. Everything is updated firmware wise, even synapse sees them and says lights are working,Help?

1
Razer.Caziel
4 years ago
M
Mirkelam
posted in Razer Support
Ghosting issue with Razer Blackwidow Elite

Hello guys first of all i want to say that everything works fine but i have a little problem that really makes me sad that there is a problem like this on a keyboard that costs over 100 euros! So when i was playing a game i tried the keyboard and if everything works and i tried to bunnyhop in the game so i press SHIFT+STRG+ A/D to do that, BUT SHIFT+STRG+A doesnt work, every other key works when i press in combination with SHIFT+STRG, but ONLY 'A' doesnt work, i really dont understand this, why every key works in combination expect 'A' that doesnt makes sense for me, i hope there is a way to fix this, im sure this is just a bug or smt, Thanks for the answers that will come :)

0
M
4 years ago
C
clementiaboo
posted in Razer Support
Blade 15 Fan Broke

One of the fans for my blade 15 base model (2018) broke. I've tried emailing support multiple times but they haven't responded.

0
C
4 years ago
A
arnelamurao
posted in Razer Support
Account

Please help on how to link FB and TWITTER account to insider. Big thanks!

2
Jenjar
Vanguard
4 years ago
F
focusaeroBlueSapphire956
posted in Razer Support
Loose USB-C Connection

For about a month now, I've been suffering from a loose USB-C connection on my Razer Phone 2. At first, I thought it was a problem with the phone to headphone adapter, but have now tried multiple adapters and headphones. Symptoms are: 1. Headphones disconnect constantly. I have to have the dongle positioned perfectly in order to get it to connect and if I move, it disconnects again. 2. Sometimes the charging cycles through "charging rapidly" and "charging slowly" The USB-C port appears clean (no lint or anything), so I'm not sure what to do next. I need help here! I listen to audiobooks constantly, so this is a very frustrating development.

4
Razer.Caziel
4 years ago
S
SetoKaiba_HSInsider
posted in Razer Support
I was charged 45$ pre-authorization charge by Razer. Is this normal?

Hi guys, I bought Razer Mousepad on Razer store online last May 15 using my atm card. 1 week ago, Razer deducted (2 x 22.5 usd) in atm card and they said its for pre-authorization charge. After 10 days, they still never send back my money. I just wanna know if this normal? Is there a possibility that Razer will sent back my 45$ im my card? Thanks

2
Razer.Caziel
4 years ago
A
ArcticLimeautoboard708
posted in Razer Support
Huntsman Elite - "A" key sticks / repeaaaaaaaats

I haave haaaaaad the keyboard for aaa month aaand the 'A' key is suddenly sticking - I type aaand its the only key thaaaaaaaaaat puts out multiple letters. Is there an eaaaasy fix? I've taken the cap off aaaaand cleaaaaaaaaaaned but still odes it - its unusable.

2
FiszPL
Vanguard
4 years ago
J
JohnnieChen
posted in Razer Support
how to turn on right double click on mac

I cant seem to find how to turn on double clicking for the right key on my deathadder 2019

0
J
4 years ago
I
IAMAHAPPYNOOB
posted in Razer Support
HEEEELP ME PLEASEEEE

I have a Nommo Chroma, but now I plug it in my computer and when I press the colume button to turn on it does not turn on

0
I
4 years ago

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