Razer Support

My Razer Viper V3 Pro has issues with it not charging. After trying to reinstall the firmware months ago when this first happened and it not working I just decided to deal with it and just use it plugged in. Now however my mouse will randomly disconnect and I’ll have stutters sometimes when I’m using it. I’ve followed uninstalling the device through device manager and reinstalling the firmware multiple times but nothing works. This isn’t the first mouse that this has happened to me with and I’m sick of it. If anyone has any suggestions please let me know.

I’ve had a Kishi v2 controller for about a month and it has been working great until recently.  The left joystick does not recognize left or right movements.  It still moves up/down just fine and all other buttons and controls work fine.  I primarily use it with Game Pass but this issue persists outside of gamepass if I’m just trying to navigate between icons on the android home screen.  Does anyone have an idea about what causes this issue and/or how to fix it?

I was searching the store since I needed a new mouse as mine is dying slowly and found the naga. I like the concept of having the programable buttons for my thumb but I was only able to find wireless versions. I was not able to find a wired version but I saw on amazon that they are available. does the razer store no longer offer wired right handed naga mice?

recently bought the white v3 pro , already had the black one, been using them wirelessly without an issue,(on synapse 3) then used the white one for a few days using the cable for the faster response time, going back to dongle .. it connects for about 2 seconds then just turns off , after wasting ages trying to figure it out i grabbed my black one, which i could see has 50% battery .. works fine plugged in, again as soon as I put in the black dongle and turn it on, stays on for 2 seconds then turns off .. is this a synapse glitch as never had this problem with synapse 3? was getting ready to return my white one but now seeing both of mine doing it, on 2 different pcs , this is not a ME or one controller problem , about to uninstall synapse 4 and see if it makes any diff . Anyone else having this issue that was able to fix it ? Ok didnt think to test this before but just checked in xbox series X and exactly the same thing, dongle in, controller on, xbox flashes as it de

My razer chroma is keep on crashing how do I fix it?

Hi I have a RAZER BLADE 14 2023 - P/N RZ09-0482XWM3-R3W1.I was using it the other day when the screen just went black.  The screen just seems to have died??I have tried turning it off and on and nothing. The laptop turns on and the key illuminate but nothing on the screen.. power light is green and is slowly blinking.I have connected to an external monitor and that works so Laptop seems to be working just the inbuilt screen is black.Could someone please help or have any ideas.Thank you in advanceDan 

Hello, I'm having a problem playing games with my keyboard. It works fine in Windows.When I play games like Minecraft or Ark, the W, S, and 1 keys don't work. When I open the chat in Minecraft, the keys work, but not in the game. The strange thing is that when I connect the keyboard to the Xbox, the keys generally don't work anymore.The problem only started after I installed Razer Synapse, which I have since uninstalled, but that didn't fix the problem. The firmware is currently 1.12.00. What can I do?We also removed the keyboard in Windows and reinstalled it (without Razer Synapse).

Hey!! I’m trying to disable mic monitoring, sidetone, and audio enhancements oh my razer kraken v3 x in razer synapse. Can you tell me if these features are supported and how access the settings?Because i am having some troubles while being on Call with my friends on discord, they can hear themselves through my mic and they can hear eveyrthing i do on my desktop!!Can anyone please help!!

Recently when I was using my headset, i ran out of battery. I charged it overnight and it was still saying low battery, yet I used it for the next 3 days and each time i turned it on it said “low battery” 3 times. This is very annoying and I don’t know if my headset is actually low battery or if it’s just glitching out. Anyone know how to fix this?

Hallo zusammen, wo kann ich netzteil für Razer blade 14 2025 in Deutschland kaufen?

Hi Support, I been using my BlackWidow v4 75% keyboard but for some reason the LED’s for 2 keys wont turn on.  I installed the software thinking it was an issue with that but no change.  I connected the keyboard to a second PC and still no change.  Is this something I can replace to get it back working?  

I cannot get the bluetooth to work on my headset. It says its connected with audio and mic but thereis no sound.It works with dongle and wired.

My Razer Iskur X is making all kind of loud noises if I shift weight or move the chair just a little. I already tighten the screws - the noises seem to come from the bottom part (gas cylinder?). Is there any solution like maintenance I can do? Purchase date: Sep. 18th 2022. 

Found this out in Destiny 2, which uses Shift-Escape to display exit menu. I have key 1 mapped as Escape (default: 1), key 11 (default: Caps Lock) mapped as Shift, key 20 left on default mapping (Space). Apparently, it doesn’t matter, since clearing any mappings does not change the effect. To verify, I have turned on reactive lighting, and pressing keys 11 and 20 together does indeed light up key 1 as well. HyperShift mappings are empty, there are no custom mappings in Windows. The effect is system-wide, as I have tried holding Ctrl on the main keyboard and pressing the same combination, and it invoked Task Manager, which uses Ctrl-Shift-Esc as a global shortcut.A workaround I ended up with was clearing Esc mapping from key 01, which does not stop 11+20 from triggering 01, but at least now it doesn’t invoke any commands associated with Esc. Obviously, I am looking for a more permanent solution.I would appreciate some insight on how to fix this, because it’s really frus

(Removed invoice for security purposes)So i bought a razer shark v2 and when i try to activate said its already activated i hope you can help me

Hi,Can anyone here help me to create a new ticket as I have some follow-up questions on a previous case 251025-000138? Thank you in advance.

I need a contact number or chat to talk with a razor customer rep. I don’t have access to my old phone number do nor do I have the backup codes from my account. Need to assistance. 

It says Product number is invalid but I’m sure of it being correct idk why it’s says incorrect 

So I have had this amazing head set for over a year and I’m very happy with it. Recently, I started having a problem where if I turn the volume knob, I start hearing crackling and I have to literally slowly turn the volume knob until sound is equal and thorough in both ears because when I turn it all the way up, the sound is lower in the left ear, so then I slowly turn it until its equal...

Well I dont know if my mouse is a fake or original, because its not showing up 

Hi, there is some issue about my strider chroma mouse pad. This pad shows no rgb execpt red on the left bottom corner and blue on the right upper corner. I can't get it to show any other colors on Razer Synapse (Quick color and Studio both) I tried to make it static green but it just decides to shut all of the rgb lights off. Also tried connecting it to each all of my Razer Blade 14's Usb ports, re-installing synapse, resetting the Strider chorma in the synapse and... nothing happened. How can I solve this problem?

I just bought the Razer Seiren V3 Mini microphone, and when I plugged it in it opened an installer. I downloaded the Synapse program only, and I looked at the THX audio option but thought I’d google it and grab it later. But now I can’t find instructions to download it anywhere. So how do I download it? I really want to use it now. 

I’ve been using the DAV3 for over a year now, and I’ve had an issue where the mouse keeps disconnecting and reconnecting, especially when I first turn on my PC. This problem started after owning the mouse for only two months. I tried looking online, but the 5-pin plugs I find are larger than the DAV3’s socket.

Hi, I have a Razer Kraken V3 Pro. It has used the THX spatial audio since day 1. Why has it suddenly stopped working? Is it paywalled now? I have clean uninstalled and reinstalled, scanned files for corrupt and fixed them, restarted several times, tried synapse 3 and 4, my headset/dongle are up to date… I’m not sure what to do? I never received an activation code for THX for I’m not sure why I would need it now?

I purchased a Razer Kiyo in July 2021, in August 2023 I turned the ring light on during a Microsoft Teams call and after a brief moment where everything was fine, Teams reported the camera was no longer available. I unplugged the USB ended the Teams call and after plugging the USB back in, I noticed the ring light was on even though the camera was not in use. I restarted Teams and again, no camera. This signalled the end of my Razer Kiyo which was - of course - out of warranty. Like an absolute masochistic idiot, I bought replacement in August 2023. Yesterday whilst in an interview Teams call, I again adjusted the ring light due to heavy back lighting issues and guess what, THE EXACT SAME THING HAPPENED. Once again, my Kiyo is dead. And guess what, it's not in warranty again. I've had it with Razer products.  I'm posting here just in case someone has a bright idea about how this can be fixed - if it can be. Firmware updates don't work as the