Razer Support

Dear Razer Support Team,I am writing to submit a formal product complaint regarding the Razer Raiju V3 controller and to request escalation to the product management and development teams.This message concerns a fundamental design and positioning conflict, not a minor compatibility issue. 1. Core Design Principle Is Being ViolatedThe Raiju V3 is marketed, positioned, and priced as a premium PS5 controller.Its button layout, ergonomics, and physical design strongly reinforce this identity, and many experienced players (myself included) chose this product specifically for that reason.From a user and product-design perspective, the most basic and widely accepted principle should be:All PS5 controller functionality must be preserved as a baseline, before any platform-specific adaptations or optimizations are applied.In its current PC implementation, this principle is not being followed. 2. Touchpad Functionality Is Reduced, Not PreservedWhen used on PC, the Raiju V3 touchpad behaves only a

Hello! Im facing problems during tournaments with Razer Kitsune. It seems like after some usage the playstation 5 and only the playstation 5 disconnects it. I cant afford getting disconnected while playing tournaments. Its very frustrating. So my question is…...is the Kitsune’s problem? The kitsune’s wire problem? Or the Console (PS5)? Here you go…...

Hello! I need help with my Razr ID. I can log in to my account, but I can't confirm the code because I don't remember setting up two-step authentication. I haven't created any access codes, but there are 10 of them in my account. I don't know them, and I can't know them. It feels like someone else is using my account, and the name and surname aren't mine. I have a login and password, as well as an email and access to my email account. I purchased the Barracuda X 22 headphones and use them

Czemu jak wchodzę w aplikację synapsa ona mi się ładuje a potem wyłącza i nie można nic zrobić? Próbowałam resetować komputer ale nadal nie działa.

Hi Guys,The internet has run out of answers so I am coming here in a final desperate way to look for a solution.I have a Lancehead Wireless. A couple of days ago it stopped working in wireless mode and I am unable to find a solution.I have installed Razer Synapse 4 as well as the lightning module.I updated the mouse driver When updating the USB dongle (Lancehead Dock Firmware Updater), the inserting of the USB dongle is not recognized on both my main PC as well as my laptop - nothing happens and I can only press cancel When trying to pair the mouse (Lancehead Wireless Pairing Utility) with the USB dongle, it doesn't detect the USB dongle and I can only press cancel I also tried the Lancehead Wireless Firmware Updater which also doesn’t do anything. I tried resetting thou mouse by pressing left, right and center mouse button for much longer than 7 seconds but that also didn't do anything. I tried updating the dongle and repairing the dongle with the mouse on my laptop as well; to no ava

the mouse is now detected as a storage device. How can I fix this?

I can't install version 4 of Synapse. I click install and nothing's happening for half an hour. Is it blocked in Russia?

I recently bought a pair of Razer Kraken V4 Pro, and its been an absolute nightmare getting any of this to work. For reference, I’ve been a fan of the Kraken series since the V2s, so I have an idea of what to expect as far as haptic feedback. I bought and installed S.T.A.L.K.E.R. 2 as o was curious how Sensa HD will work and..nothing. I can feel the haptics lightly when the game first starts to load, and then nothing. i’m aware that the haptics are supposed to kick in for specific moments, but theres literally no haptic feedback at all. i went back to Synapse 4 to adjust my settings and swapped my settings to Audo-to-haptics, and i got some pretty weak feedback when i next launched the game and played around for a few minutes. i also went ahead and ran the factory reset option from Synapse 4 just in case, and i still don’t hear any kind of a difference when using Razer Sensa HD. this is really disappointing..

My Razer product has already been registered, but I did not do the registration myself. How can I resolve this issue?

The mousepad is recognized by the software and the lighting seems to be working but only a millimeter past the usb input hub. the rest of the mat doesnt light up.

Hello,I’m experiencing an issue with my Razer Huntsman Mercury, purchased in January 2023.After performing a firmware reset (ESC + Caps Lock + Space), the keyboard is still detected normally by Windows and Razer Synapse, RGB lighting works, and the device appears as a standard HID Keyboard. However, no key input is registered at all.I’ve tested the keyboard on multiple PCs, tried power drain, driver resets, and the official firmware updater (which reports the device is already on the latest firmware). The issue persists.From my understanding, this appears to be a known firmware-related issue affecting some Huntsman Mercury units, where the device gets stuck after a reset.Unfortunately, I no longer have the purchase receipt available. I would really appreciate any assistance, guidance, or escalation that could help resolve this issue, as the keyboard is relatively new and has been well cared for.Thank you in advance.

Hello again,I’m experiencing a serious issue with my Razer Huntsman Mercury, purchased in January 2023.Multiple keys across the keyboard are not registering any input at all, while others work normally. The non-functional keys appear in specific clusters across different rows  which suggests an optical matrix / controller failure, not isolated switch issues.The keyboard is correctly detected by Windows and Razer Synapse, RGB lighting works normally, and the device appears as a standard HID Keyboard. I have already: exited Demo Mode performed a factory reset tested on another PC reinstalled drivers cleaned the keyboard thoroughly The issue persists, and based on the symptoms and testing, this appears to be a hardware-related optical failure affecting a zone of keys, rather than software or user error.Unfortunately, I no longer have the purchase receipt available. However, the keyboard has been lightly used and well cared for, and given that it was purchased relatively recently,

We have just bought a Tarok essentials x chair but it has come with no fixings. Is there a way I can source these please so we can out the chair together. Many thanks

I have a Razer Blade 15 2020 Base model laptop that I had recently performed a fresh Win11 install on. Having some issues with it restarting 3-4 times when I do a cold start on battery and not AC (RGB turns on and off twice, then it show post and restarts). The battery itself cant seem to hold a charge, I get 1-2 hours during light weight tasks. The battery life / time even jumps from 3Hrs- 1Hr - 2Hrs - 1Hr - 3Hrs (all while just idle, watching YouTube, and even during the creation of this ticket). I’ve read plenty of articles and tried many of things, but nothing has really worked. BIOS seems to be locked so I cant even attempt some of the tricks that helped other users (Like disabling USB Legacy; Fast Boot). My BIOS is already updated to the most recent version too. I tried a EC reset by holding down the power button during off state for 15-20 seconds, that hasn’t helped the booting process. I’ve also ran a Battery Report which seemed to show a very healthy battery despite the issues

I recently opened my Razer blade 14 to clean it out, and in the process noticed that the battery was swelling significantly. I took a look around and couldn't find A place to buy a replacement. Is there any way for me to purchase a replacement, I am a student and cant really afford to send it in for replacement.  Thank you guys!

Hi,after the last Windows 11 update , my Razer Blade Pro 17 suddenly displays error when I turn it on. I have tried everything, from EFI partition renewal with USB and Windows media creation tool, to trying to reload Secure boot keys, but due to BIOS protection from Razer it is unable. Has anyone the same problem? 

I bought this controller one month ago, I already changed it through warranty because the m6 back button double clicked but the point is that the previous one that i had and the one i have now have the same problem. when i boot to windows and i go on and open apex i realised that the controller never responds before i unplug it and replug it to the usb. i thought this might be a firmware related issue so i updated the firmware and it seemed that it worked for a day. Today i boot again to windows, go on open apex and again controller does not respond. I realised that even if i go to synapse and go to the thoumbstick calibration section the controller doesn’t even respond to the synapse before i unplug and replug it even though the controller shows up and gets recognized by synapse and the white led lights up on the controller the whole time that it doesn’t respond. this is basically a firmware issue and i just i have one thing to say. RAZER FIX YOUR SHIT!!! I DONT WANT TO DAMAGE MY TYPE

When selecting a screen saver, it defaults to the razer logo regardless of the option I choose.I tried doing a factory reset but only makes a new profile. The issue seems to be a software issue as there has been no hardware damage.If anyone knows how to fix this it would be greatly appreciated.

My experience with the V3 Hyperspeed had been amazing up until yesterday.After 2 months of use all of the sudden while scrolling on Youtube i noticed that the auto scroll feature kept switching on and off every second and while hovering across videos it kept opening tabs with them, noticed it on File explorer as well. After several seconds it didn't respond to any clicks. I also tried it on my laptop but ended with same issues.Later i switched to a old wired mouse which worked perfectly and whenever i used the V3 issues started immediately.Here's what i tried:-Updating mouse drivers on PC-Updating mouse and dongle to latest firmware-Resetting PC-Factory resetting mouse trough the Synapse appI even reinstalled windows but to no avail, same issues, is there a way to fix this? or is my mouse done for

I want to buy the THX but it seems they don't ship to my country. How can I buy it from Turkey ?

I’m having the same issue as everyone else, I only got my keyboard last January 3, 2026, and it wont charge past 5%, i tried all the steps that I can find, update windows, uninstall synapse4, reset keyboard (esc, caps + spacebar), update windows, update firmware, plug to all usb ports available in my pc as well as wall socket. Cant use it as wireless anymore unless it’s plugged in. Saw that a lot of people are having the same issue, what’s going on Razer? 

hello guys, since a week or so i have,Razer Basilisk V3 Pro 35K + Mouse Dock Pro Bundle.but im not pleased with it,i hope razer want to change it or add these functions the charging light is way to bright, and i don't know if i can dim it or turn it off, or give it a different effect that is less annoying because when i watch movies i place it on the dock to charge, and the light is so bright it is distracting, razer could give the charge light functions or custom effects to  the sleep , can it be completely turned off ?, i don’t like it , the wake up is slow i don't know if its normal,after the mouse enter sleeps mode i have to move it to wake it up, i can’t simply press a button because the mouse don't react,also after waking it up the wheel mechanism kicks in for some w/e stupid reason,i have it on free spin i don't like tactile, this adds 1-2 more sec before i can use the mouse witch is annoying,can that also be changed? my previous mouses never had these problems but then again th

This I think will be my last question and will determine if I’ll jump into the big investment. Thank you for any information in advance. 

Tartarus series peripherals missing from firmware list in support directory.https://mysupport.razer.com/app/answers/detail/a_id/4166/kw/firmwareI’m specifically looking for the Tartarus Pro firmware.I’m not sure why firmware version check/update was removed from Synapse.Are we ever going to get a new keypad? If we are, can we get a dedicated escape key and not use the caps lock key?

The M4 button looks like it can’t stay placed in the little socket, it looks like it’s popped out though it still works it just looks like it’s out of place compared to the other rear buttons. Is there a way I could get a set of replacement buttons?