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  • 42,200 Threads
  • 60,540 Replies
42200 Threads
C
Camtas
posted in Razer Support
Razer Thresher Tournament Edition Product Number

Was wondering if anyone knew the product number for the thresher tournament edition cause I can't find it anywhere.

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C
4 years ago
F
FritzCT
posted in Razer Support
SD card issue RP1

I've been using the SD card as internal storage. I've noticed over the last couple of days that the battery is draining real quick. The last time I had this issue the SD card was corrupted and re-formatting it fixed the problem so when I checked the SD card this morning I wasn't too surprised to see it corrupted again. Anyway the issue I have is that I cannot now format it as internal storage. It gets to 40% then goes back to the storage screen and says checking card, which eventually says corrupted again. Formatting it as removable works fine but is of no use to me. I don't think it's the card as when used as removable I can move files back and forth without issue. Any ideas please?

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F
4 years ago
S
superJK92
posted in Razer Support
Does the Razer Wolverine Tournament Edition work on MacOS?

When I plug my Razer Wolverine Tournament Edition in my MacBook it doesn't turn on but, when I plug it into my Xbox one it will turn on.

1
Razer.Caziel
4 years ago
A
autonikss
posted in Razer Support
razer tournament edition keyboard

bought this new keyboard, play it with csgo , anyone having any trouble with it in game? it does what it wants. my space bar i have it for walking and when im running , it automatically toggles it to walk. check my settings already and have razer synapse 3 installed. couldn't find any drivers for this fix. help..? :(

1
Razer.Caziel
4 years ago
Pepperboy
Pepperboy
posted in Razer Support
Razer Naga Chroma not lighting up in Synapse 3

Hi there, my Naga Chroma stopped lighting up in Synapse 3. This is after I toggled the brightness switch to "off" once. Then the lights would not work even if I toggled the switch to the "on" position again :( When I uninstalled Synapse 3 and installed Synapse 2, it lighted up as usual. And when I reinstalled Synapse 3, the Naga Chroma refused to light up. My Black Widow V2 and Firefly are working normally. I hope this issue can be resolved through further software updates...

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Pepperboy
4 years ago
B
barbjohn
posted in Razer Support
ONE-TIME PASSWORD / 2 STEP-AUTHENTICATOR I lost my mobile phone / authenticator app and am unable to

I lost my previous phone number, so I want to change my new phone number to 01123274779

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B
4 years ago
V
velvet_twink
posted in Razer Support
help please

Stupid question I know, but how do I connect my Razer Raptor to the Razer Lian Li case? thanks :)

1
Razer.Caziel
4 years ago
T
TheRed1337
posted in Razer Support
Razer Seiren X quality is bad

Hello. I bought this microphone around 6-7 months ago. Since beggining of using this microphone the quality was pretty bad, and when I move a bit too much my microphone, usb cable "disconnects" and I have to move it around so the mic starts working, and by "working" I start sounding like squirell, and I have to reocnnect to the voice call (discord, zoom, teamspeak). It's really annoying.

1
Razer.Caziel
4 years ago
K
kadeki
posted in Razer Support
my headset just stopped working

my head set razer electra v2 usb stopped working and my pc doesn't recognize them (invalid configuration descriptor) code 43

1
Razer.Caziel
4 years ago
G
GASHADOKUROO
posted in Razer Support
RAZER CYNOSA CHROMA ERROR

Hello I have a problem with my razer cynosa croma keyboard .The problem is that ı cant type anymore with the keyboard when I have the keyboard connected it only turns on the rainbow effect but I can not type please Help :/

1
Razer.Caziel
4 years ago
S
storyhitNavy986
posted in Razer Support
Panthera evo stops working

Someone help me out. Just bought a used panthera evo and after playing for like 8 minutes it just stops responding. Ps4 does not say it disconected it just stops working. Only audio comes through..how can i fix this. I checked firmware to the best of my knowledge its updated. Help pls

1
Razer.Caziel
4 years ago
Z
Zbo_90
posted in Razer Support
Razer Nari - PS4

I can only hear out of my right headphone when on wireless but can hear out of both when plugged in. Any suggestions?

3
Razer.Caziel
4 years ago
H
Hartty
posted in Razer Support
Hyperflux replacment insert pad

Please can you tell me where i can buy a replacement surface for the mamba hyperflux. the hard side has already started to wear away after 6 months. its just the insert two sided pad that needs changing as the mouse and wireless charging bit work perfectly?

5
Razer.Caziel
4 years ago
A
Akipperman
posted in Razer Support
Basilisk Ultimate Wobbly Buttons

I'm wondering about these L and R buttons. They are responsive, and I do not find them "mushy". However, the click surface of L and R is quite wobbly. Almost like they sit loosely on the click mechanism. It's pretty annoying. Anyone else experience this? Is this an intended design quality or defective product? Thanks

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A
4 years ago
G
GamingGamest
posted in Razer Support
Is there a feature to make the reactive key affect the whole keyboard to light up?

I'm new to this razer synapse app thing, and I was just wondering if this is a feature or not. It is basically the reactive effect but instead of it affecting only one key, it affects the whole keyboard. So one press will make the whole keyboard light up.

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G
4 years ago
WolfK.
WolfK.
posted in Razer Support
Razer Viper left click issue

I bought the Razer Viper after 7 years of using the DA Chroma and I love it. The problem is that the left click wobbles and when I tap it makes a weird noise unlike the right click which is secure, doesn t feel mushy at all and never moves...

1
WolfK.
4 years ago
N
nolexyn
posted in Razer Support
need the communities top minds to help my complex situation

so I received a razer mamba tournament edition 2 Christmases ago, it turned out to be defective. upon that discovery, Razer sent me a replacement, but because the mamba tournament edition was discontinued, I couldn't get that as a replacement. so they sent me a Razer lancehead instead. the Razer lancehead now disconnects and reconnects out of the blue, bringing me to assume its the cord after some testing. could I still return my lancehead with a warranty or does the defective mamba I got not allow me to use it again. or is there a completely separate warranty with this new mouse because it is a separate model.

1
Razer.Caziel
4 years ago
B
BojackRazer
posted in Razer Support
Razer blade strange FPS drop

Hello all, Please forgive me if this is not the right session Last February I bought a new Razer Blade 2018 base model. - i7-8750H with GTX 1060 and the second storage driver. In the last one month I’m facing a strange fps drop during gaming. The fps drop randomly for few seconds. Graphs attached. As a premise, I’m playing games that not require a lot of graphics power, like AOE2 or Dota 2. I already tried to: · Force the usage of dedicated GPU · I removed the Synapse application But nothing of these steps solve the issue. I mean, it appears randomly sometime. Also I don’t think it depends on the temperature because they are quite good and also is not possible to have a performance issue with AOE 2 In the fps_drop image you can see the behavior. I have the FPS limited to 80 and some time they drop for few seconds. Thanks in advance!

1
Razer.Caziel
4 years ago
A
azithro
posted in Razer Support
Razer Synaps 2.0 minimized but wont open

Hello Model: Razer Blade 15" (Mid 2019) Base Model [ RTX 2060/ 9750H ] Windows 10 pro x64 (Clean installation- UEFI non CSM) Seems that only Synapse 3 working, not version 2.0 RGB lights issue: Ripple not working as it should, on "press key" all keys flash and i am not able to get ripple to work. Any Solution? Thank you.

1
Razer.Caziel
4 years ago
A
awoserra
posted in Razer Support
Synapse 3

Hi, little frustrated here, but I'll try and keep it out of my post >< So, I've had the blackwidow chroma keyboard for a while now, using synapse 2, and quite liked it. So I buy a razer mouse... and the entire actual nightmare begins. To elaborate: To stop my mouse from constantly cycling through the colors, I need synapse 3. It won't install on my operating system because I have not applied all the windows updates... (for good reason). So, I actually install a fresh operating system on a second drive and all the updates to facilitate this. Get synapse 3 installed, and it's got like, what, 8 processes?! So, whatever, it's ghastly, and doing all sorts of things I don't want it to, but, I'm staying on target here, just need to get the mouse to a static color and go back to synapse 2 for my keyboard right? How hard is this? IT'S REALLY HARD. So, since I have all this fancy software, I might as well try it, right? Visualizer: Mad harsh feedback/buzzing through my sound system

1
Razer.Caziel
4 years ago
MartinWake
MartinWake
posted in Razer Support
Razer not detecting anything

Its all in the video thx

8
Razer.Caziel
4 years ago
G
generousg2000
posted in Razer Support
Razer Synapse doesn't remember my account

Every time I turn my PC on i have to log in to my account even though I ticked the ''remember this account''

3
Razer.Caziel
4 years ago
G
graphicprof1
posted in Razer Support
Razer Nari headset on Mac

I am using a Razer Nari headset on a MacBook Pro through Bluetooth. It is now making noises similar to the sound it makes when turning on. I have contacted Support. They tell me to update the firmware. However the firmware is an exe file which of course is a PC file. Any help troubleshooting or updating this headset to fix the problem would be appreciated.

3
Razer.Speedcr0ss
4 years ago
L
legend6689
posted in Razer Support
i can not reload gold

please help me i can not reload gold from my paypal account

1
Razer.Caziel
4 years ago
C
Cocaktoo
posted in Razer Support
I need help

I have the razer kraken 2019 and i also have a baby sister and she got stuff stuck in the vents of the headset and i dont know how to get them out if anyone can help me that would be very helpful

1
Razer.Caziel
4 years ago

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