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  • 42,196 Threads
  • 60,538 Replies
42196 Threads
M
MikHikkeMad
posted in Razer Support
Avnera AV6301

So my Man O'War just decided to say "Avnera AV6301 is connecting" when i put it in, instead of actually giving me a headset. The only thing i can use this "device" for now is just to remove it again. What happend? please help!!!

3
Razer.Caziel
4 years ago
N
NightLilly
posted in Razer Support
Kraken Kitty Chroma Companion App Not Connecting

I am trying to set up my Razer Kraken KITTY EDITION headset so that the ears light up when I receive alerts (follows, subs, ect) when broadcasting on Twitch. I downloaded both Razer Synapse 3 and the Streamer Companion App but I can't get the Streamer Companion App to connect with Synapse. I've linked both Twitch & SLobs but it won't allow me to 'Test' any of the custom alerts. I have uninstalled and reinstalled both Synapse and Companion Apps twice and have rebooted my PC several times. Any help would be super appreciated!

1
Razer.Caziel
4 years ago
S
solotruckWoodBrown147
posted in Razer Support
'Fn' key does not work in BW Tournament V2 with MacOS does

'Fn' key works as a media key I press just 'F2', It works Vol down... I press just 'F5' (not 'fn + F5'), it works Prev track... plz, help me

1
Razer.Caziel
4 years ago
H
Huckleberryfairy
posted in Razer Support
Razor Laptop Camera Help

Just got myself a sweet new 2018 laptop and i cant figure out how to get the integral camera working. it gives me the "we cant find your camera". Ive tried resetting it, and ive tried updating the drivers. originally images in device manager did not even show up, but i manually added that and still to no avail. Ive done just about every bit of trouble shooting ive seen and cant get this to function. Any other recommendations? is there a function i can use to turn it on?

2
Razer.Caziel
4 years ago
A
atlpcgamer
posted in Razer Support
Is my Razer Blade 15 screwed?

So my Razer Blade was running hot and I decided to re-paste with Artic MX and when I tried to pry off the heatsink, I saw a short and smelled burning. The following is what shorted. Location on motherboard is: Is my Razer Blade 15 screwed?

1
Razer.Caziel
4 years ago
J
JoeSacho4
posted in Razer Support
How do you change install location for RAZER SYNAPSE 3

Im trying to install RAZER SYNAPSE 3 but one of my disks has no space but i cant change it to my other disk

0
J
4 years ago
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-Drakan-
posted in Razer Support
Razer Synapse 3 is not detecting Razer Mamba Chroma & BlackWidow

Shout-out to the community! I've been experiencing this problem for quite a while and since Synapse 3 is in a long time BETA release I never wanted to raise the topic but it's been quite a while since then and I feel that it has to be addressed. The 2 devices I am using are: Razer BlackWidow (original ver) Razer Mamba Chroma Based on the official support list here both devices should be supported!? While I have a small doubt about my mouse since it's not the latest edition (it's been already 3 years) it clearly mentions the original BlackWidow keyboard. It doesn't seem like a driver issue since both of my devices were immediately recognised by Windows 10 and updated with their drivers respectively. I tried to repair the software as stated by the troubleshooting article and uninstalled both my drivers and Synapse with no success. As an optional step I tried to use Mamba just wireless mode hoping that the dock will be synced but it didn't help either. As of now Razer Synapse 2.0 is

1
Razer.Caziel
4 years ago
M
Michail_Isaakidis
posted in Razer Support
Hypershift custom key not working when pressed with Shift / Alt

so Im using the 12 button razer naga trinity mouse. I have mapped button 1 to control+E when in hypershift that button is u. So far so good. the problem is when I hold down shift in hypershift mode and press the button 1 inead of U i get Ctrl+Shift+E How do I fix this? when I exit all apps for systems tray and use the on board memory the commads work fine. Help

1
Razer.Caziel
4 years ago
W
WexWex1
posted in Razer Support
Razer Electra V2 not recognized

As title says, stopped working randomly and has not gotten recognized by my pc since then, tried cleaning the ports, tried 3 diffrent usb ports. Can't even install the new update because the headset won't get recognized. Thanks in advance.

7
Razer.Caziel
4 years ago
R
R1GHT30U5
posted in Razer Support
Need help with a Razer Raptor monitor. Chat/phone support is down.

Last night my Raptor monitor was working fine and looking real pretty. This morning...the lights were no longer synced and Windows and Synapse no longer recognize the monitor. All that shows up is "Generic PnP Monitor". This is NOT a Generic PnP Monitor. It's a Razer Raptor >:(. Not even the model number shows up. Any ideas, people? I've been trying to figure this out all day but I'm stumped.

1
R
4 years ago
J
jesseinsfInsider
posted in Razer Support
Synapse + Lancehead + Chroma lighting

I can't use this mouse in wireless mode. The Chroma lighting doesn't transition well. For example, if I have the logo breath it dims in stages and vise-versa whereas when using it in wired mode it dims and brightens seamlessly.

0
J
4 years ago
J
jin_gonzo
posted in Razer Support
Razer kraken v2 chroma closing and opening problem

Greetings to all. I use Kraken v2 headphones. I am facing a strange problem alone. The headset shuts down and turns on again. The electricity is completely gone and comes back to itself. All the lights are off and on again. I experience this mostly when I touch the top of the cord of the headset. And I can't turn my head properly because it will close. I would be glad if you can help. There is no deformation in the headphones, the box and everything looks clean. -------------------------------------------------------------------------------------------- In addition, it happens when I touch the cable I circled in black or when I turn my head.

3
Razer.Caziel
4 years ago
B
buzzautoCrimsonRed451
posted in Razer Support
Razer cynosa chroma key error (Problem with key "q" and "two")

I have a problem with keys q and "two" when i press "q" it write "qw" and when i write "two" it goes back to the beginning of the sentese. Serial number of my keyboard is: S/N: PM1915F17703748

0
B
4 years ago
B
buzzautoCrimsonRed451
posted in Razer Support
Problem with key "q" and "two"

I have a problem with keys q and "two" when i press "q" it write "qw" and when i write "two" it goes back to the beginning of the sentese. Serial number of my keyboard is: S/N: PM1915F17703748

0
B
4 years ago
CuTTyFlaM
CuTTyFlaM
posted in Razer Support
Understanding Nari

Hi there, long post incoming for two reasons : I want to understand Nari's setup for sound and surround, and also I have an issue. So I recently acquired the Nari headset, with which I am really satisfied. Except I don't understand a few things that maybe don't help me get the most of it I assume. First, the surround. Am I correct to set the THX Spatial - Synapse sound device as default to have it activated? I thought this would be implemented by default, but I would understand that Windows works in certain ways, so the output needs to be set on this, along activating THX Spatial Audio in Synapse. So far so good, I can get behind that. But then, why go through the hassle of having 3 outputs instead of two? Wouldn't having just Game and Chat work that way too? With Game being changed to a surround when the THX option is turned on in Synapse? Or am I missing something, and the Game output is ALWAYS stereo and should be used as such when you don't need/want the surround? Because that s

0
CuTTyFlaM
4 years ago
D
Deninian
posted in Razer Support
Blackwidow Chroma X stopped working

It stopped working, had it working with Synapse 3 where it was detected and everything worked - except 4-5 buttons who was a different colour then the rest. Suddenly it stopped - lights come on, but turn off when you press a key down, the key turns green. USB sound keeps coming on/off and I see it being recognized and falling out in device manager - however the Synapse 3 and 2 does not recognize it at all. I have tried: Other USB ports - nothing Changing power setting for USB ports - nothing Removing drivers, reinstalling drivers and so on - nothing Plugging out and in with ESC and CAPS down - nothing It recognized it for a short while as a HID Keyboard, keys worked but no lights. Then it started software install of Synapse and all the same story again. I tried it on 3 other windows computers, same story. seems to work okay on my macbook with Synapse 2.0 however?

0
D
4 years ago
S
Spectrumold
posted in Razer Support
7.1 SURROUND SOUND

Razer Kraken Pro V2 - Oval Ear Cushions я зарегистрировал свой продукт на сайте, но не получил года активации surround sound 7.1

0
S
4 years ago
K
Krighton.
posted in Razer Support
Need Battery - RZ09-02888E92

Please contact me. Cost / Price isn't an issue. Considering all that's going on, how long they took to respond. SOMEONE has one..Let me buy it. .... then I board a plane to Los Angeles.

0
K
4 years ago
S
SHORESTONE
posted in Razer Support
Does Razer still sell the Razer Hydras?

I want to buy a pair of Hydras for nostalgic reasons, but I can't seem to find them anywhere... I wanna know if Razer still manufacturers/carries them

0
S
4 years ago
G
Gauge1988
posted in Razer Support
Razer Huntsman elite volume wheel and button not working after recent update

I've been enjoying my Razer Huntsman Elite for a few months now. Noticed there was an update to Razer Synapse yesterday so happily did so. Tried to change volume in a video call or mute and the keys did nothing. I've done some troubleshooting today and noticed a few things, if I: reassign the mute button and volume scroll wheel to another function, the buttons work. reassign the volume up/down/mute functions to other keys, the volume/mute changes. reassign the mute button to "Mute All" as opposed to "Mute Volume", the button works. close all Razer software (Synapse 3.0, Cortex) the button/scroll functionality returns to normal. Resetting the keyboard to factory defaults has no effect. I have not modified the key mapping or anything else at all for this to have caused a problem which makes me think it was the update. Everything I have is on the default profile apart from the Chroma Studio profile. I'm on Synapse 3.5.331.31916. Not sure how I determine the firmware version of the keyb

0
G
4 years ago
O
omeromer7788
posted in Razer Support
my razer kraken only working on 2 sides when its a loud sound

this is going to sound weird but my headphones only work on the left side, unless it a loud sound by example when i turn the sound on csgo to 100% and shot after that my headphones start working

1
Razer.Caziel
4 years ago
G
guioliani
posted in Razer Support
help activating razer surround product

i bought a kraken pro V2 gunmetal headset and installed razer surround and he asked for an activation code where can i get this code? and my headset didn't show up to sync on the razer synapse

1
Razer.Caziel
4 years ago
B
ByEduMema0562
posted in Razer Support
tournament microphone issues

For about 3 months I acquired the razer kraken tournament edition, and I did not occupy them until 2 months ago on my pc since it was broken but everything was fine on the cell phone, when I decided to try them on, my pc had to buy a microphone separator and audio and thus does not recognize my voice and in zynapse 3 does not recognize the product:, c

0
B
4 years ago
T
ThisIsTheStorm
posted in Razer Support
Razer phone 2 auto rotate not working?

I don't know if it was the update but ever since I haven't been able to rotate the screen with motions or with auto rotate.any suggestions?1

1
T
4 years ago
S
SKATERCHILLS
posted in Razer Support
Razer Nari ultimate ps4 game/chat problem

Hi. At first. I like this Headset a lot. It's comfortable and has a cool Haptic feature thats awesome. My game / chat regulator is out of balance and not adjustable. When I turn up the game sound, the game chat becomes louder and when I turn the chat / game control down, everything becomes quieter. I want to set everything separately, as well as with any other headset from other brands. Can anyone help me please?

3
Razer.Caziel
4 years ago

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