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  • 43,576 Threads
  • 62,314 Replies
43576 Threads
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Frenchyamerican
posted in Razer Support
Can't get colors on mouse

Hello, I just bought the razer DeathAdder mouse and I am trying to make the colors change on it. I got synapse 2 and it won't connect to my mouse. Someone, please help thank you!

3902
Razer.Speedcr0ss
4 years ago
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DAM20
posted in Razer Support
Synapse 2.0 keep resetting

I currently own a Razer Kraken V2 7.1, but can't edit anything inside synapse 2 coz it keeps resetting after every pc restart. Is there any way to fix this?

103
Razer.Speedcr0ss
4 years ago
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kisamajr
posted in Razer Support
Razer gold Reload Pending

hi , why my razer gold reload still pending eventhough my money had deducted from my bank account? there's no such problem before. Already sent an email to your's support team. But it's not help me much. 3 days pending now , can someone help me

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Razer.Speedcr0ss
4 years ago
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Toast4ever
posted in Razer Support
how to set a defalt color for razer keyboareds

so i been gaming on my pc then go over to my Xbox when i realized it goes to a random RGB mode every time that i hate how can i... if i even can change to have a new default.

41
Razer.Speedcr0ss
4 years ago
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oGkspAzInsider Mini
posted in Razer Support
Chroma Connect Causing Warframe Crash

When you try to login to Warframe it accepts your password for a split second before the game just exits. The first place I went to was their own forums of course and it seems the recurring problem users found is Razer Chroma Connect. After removing the module everything works fine. Faulting application name: Warframe.x64.exe, version: 2020.6.24.11, time stamp: 0x5ef3718b Faulting module name: RzChromaSDK64.dll_unloaded, version: 0.0.0.0, time stamp: 0x5ec78216 Exception code: 0xc0000005 Fault offset: 0x000007feec4613e4 Faulting process id: 0x2fd0 Faulting application start time: 0x01d64d242b6b893c Faulting application path: D:\\Games\\Steam\\steamapps\\common\\Warframe\\Warframe.x64.exe Faulting module path: RzChromaSDK64.dll Report Id: 85b3233c-b917-11ea-9bbc-9c5c8ebedbaa

120
O
4 years ago
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Dra1oonhunter2004
posted in Razer Support
Razer TE audio controller

I bought my headset about 3 weeks ago it was working fine but today i try and use it and theres no audio i have unplugged the jack from the controller and plugged the headphones straight into my laptop and it works fine it also works fine on my phone but when i re plugged it into the controller no sound the controller does work and i hear the sound when i reach the maximum sound i have tried reinstalling all my drivers i have also checked that my audio devices are put the right way around with the thx spacial as my main and the chat as my communication i really couldn't find anything on YouTube that helped

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D
4 years ago
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RayLee97
posted in Razer Support
URGENT - Having a issue with my order status

Since I order my Razer Blade 15 2020 model in RAZER official website on June 20th, but my order status stuck in preparing stage more than four days right now. I tried a couple of time to LiveChat(but it got unavailable in the recent day) and call the RAZER support team by phone call, however, they never pick up the phone call( I understand the due COVID-19 issue, but it's weird to have a high volume of the phone on 09:00 AM(Pacific Time) until 09:30 AM every day. I would like to hear a voice from one of the staff at RAZER about my current order status issue as soon as possible( I already submit the support form in RAZER official website but didn't get any reply yet.)

1451
Razer.Speedcr0ss
4 years ago
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konnijonny
posted in Razer Support
Mamba in Synapse 3? + Synapse 2 login issue

Hello guys, I have a Razer Mamba (think it's the 2015 edition) which currently is only supported by Synapse 2. Does anyone know when this device will be available in synapse3? I don't think it would be a big deal to copy the device related files to synapse3.. Is there a way to make it compatible by myself? Until there is a way to use Synapse3 for all my devices, I have to also install Synapse 2. BUt when trying to log in, I get a long loading screen (~5 mins) followed by the error "network not available". The log gives me the following: [SynapseMain::15476] ERROR Razer.Storage.COPProtocol.COPRequest [(null)] - COP-SEND:failed, cod=Timeout System.Net.WebException: Timeout für Vorgang überschritten bei System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) bei System.Net.HttpWebRequest.GetRequestStream() bei ..(COPRequest ) Is there a way to fix this error? konnijonny

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P
4 years ago
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KPDDiesel
posted in Razer Support
Kraken Ultimate Cracking Sound

I just received my Kraken Ultimate Headphones and have been experiencing these cracking and popping noises when playing audio. The cord is fine, I dont have outdated software and there are seemingly no other inteferences.

1590
K
4 years ago
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SyraethInsider Mini
posted in Razer Support
Blackwidow 2019 - random keys pressing

Good day, I am wondering if anyone else has experienced this, randomly my keyboard will type out the 'F3', 'f', 'r' or '4' keys. I can not have my hands on the keyboard when it occurs. I have tried many things to resolve it, including unplugging the keyboard, deleting it from device manager, reboot, plug back in. Mean while if I unplug the keyboard the issue does not occur. I see the firmware v1.01.00 states an issue: Fixed random key spamming. However it appears I already have this update and the updater for the firmware wont allow me to over right the version and install it again. I was wondering is there a way to roll back my firmware? I saw a video from a couple years ago someone fixed a similar issue by over righting his firmware. It seems like around the time I applied this firmware this started occurring. It is beyond annoying. Has anyone found another fix for this? Thanks for the help

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S
4 years ago
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Tonykchind
posted in Razer Support
2018 Razer Blade 15 Advance model CAMERA, MIC & LOGO NOT WORKING

So, I have this laptop for over a year now and my camera and mic stopped working the last December and I just recently realized that my razer blade logo is also not lighting up. I have tried reinstalling windows, updating drivers, reinstalling synapsis, Uninstalled my antivirus but nothing seems to help. I have submitted almost 4 cases to the razer support but no reply from them yet. I do have an extended warranty that will expire soon and looking at how Razer handles its customers I see myself doomed with a messed up laptop for which I pad around $3400 CAD. Please help.

161
Razer.Speedcr0ss
4 years ago
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CanOfRaccoons
posted in Razer Support
Razer Deathstalker Chroma Help

I recently dug up an old Deathstalker Chroma from about '15-'16, and remembered an issue it had Every time I press a key, the RGB fades out, swaps to fading in and out of green, then continues with RGB, without ever registering the keypress. It's done this since I bought it years ago, and I have no clue how to fix it.

2500
C
4 years ago
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mcueto
posted in Razer Support
2019 Razer Blade 15 SD upgrade

Hi all. I am in need of more hard drive space and can't decide whether to upgrade my current SD or get an external hard drive. I am not too familiar with laptop upgrades.

750
M
4 years ago
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joshapa
posted in Razer Support
The touchpad on my Razer Advanced 2020 is lagging - anyone else experiencing this?

My gf can't feel it when she uses it but she agrees it's obvious in the video. Support said do a factory reset which I've just done but still no luck. Feels crazy to return the laptop over something this but it would drive me crazy to use it every day... If anyone has any ideas please hit me cause everything else is good and I don't want to send it back! Here's the video - https://imgur.com/gallery/jqjSVD3

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J
4 years ago
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firstBrightLilacJADE210
posted in Razer Support
Nommo Chroma with PS4 and Alienware monitor

I just bought the alienware 27' 240hz monitor to play with my ps4 and i bought the sound speaker razer nommo chroma but i don't know how to connect the speaker in the monitor or ps4, because the nommo has a usb output, how can i do that? i just tryied to connect the nommo via usb into the monitor but doesn't work. Thanks

110
F
4 years ago
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Unicornlife321
posted in Razer Support
Need Advice on How to Proceed

Hi, Through Razer, less than a year ago, I purchased a Razer Blade15, Mercury, Full HD, RTX 2060 with elite protection. A month ago, I sent it to Razer to get this laptop fixed. Razer said they no longer had the replacement parts for this laptop. I guess parts become obsolete quicker than Apple products. I did not think this was possible. As a solution, Razer sent me a matt black replacement model saying it was a more advanced model( just one step higher, no big deal). This replacement model has a SSD of 220 GB instead of 512 GB. A senior technician finally contacted me by email yesterday at night stating that since the advanced replacement model has RTX 2070 instead of RTX 2060 and 256 GB when it fact it had only 220 GB and that it was comparable enough then my option was to upgrade the storage without stating that Razer would upgrade the storage of the replacement model so that it was equal to the SSD of the laptop I sent out to them to fix. I originally bought the larger SSD to run

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Lafar
Vanguard
4 years ago
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Only1Cojone
posted in Razer Support
Order Failed- Contact Customer Support

Has anyone else encountered this? Bank account reflects the amount the purchase was yet it failed on Razers end. I did use PayPal for a method of payment. Also is there a number to call other than emailing? That way I can get this fixed quicker.

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Lafar
Vanguard
4 years ago
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Dandelionpulsestory853
posted in Razer Support
cant install drivers for amd graphics card because razer core x chroma

i am running a macbook pro 2017 and also running bootcamp on the problem is that i can restart with the egpu on becasue it will lock nad it will start a restart loop and on the mac side it works great but the windows ide isnt working because windows installs through boot and i can reboot with it on becasue it gets hung. any help would be deeply apreciated.

30
D
4 years ago
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Galever
posted in Razer Support
Razer Atheris Dongle broken

So the Dongle on my Razer Atheris is broken, but the mouse is out of warranty. Can I order a new one? The razercare store did not seem to have it listed as an option. Three dongles are listed, but they seem to be for different mice. Thanks!

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G
4 years ago
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XolovergirloX
posted in Razer Support
How do I get out of Aptio Setup?

I'm stuck in aptio setup on my rb 15, 2020 and when i save exit or reset exit, it shuts the cpu down and just loops.

40
X
4 years ago
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riwenna
posted in Razer Support
Can't respond to a forum post

Hi, I just tried posting for the first time by responding to somebody's post, but I got the following error in a pop-up, and didn't want to post my response: > Access Denied > You don't have permission to access "http://insider.razer.com/index.php?" on this server. > Reference #18.4e0f0317.1593278743.2e7588ee So I'm half doing this to see if I can even start a new thread which is not a response... any ideas?

2021
R
4 years ago
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BTK101
posted in Razer Support
firefly v1 cloth

is there anywhere i can get a replace cloth mat as this one has started to come away on the edges and the middle of the mouse has started to crinkle like the glue has perished i love the mouse mat but dont wanna pay £50 plus again if i can get a replacement cloth piece seems to be a running think i have a orbweaver that the wrest rest glue perished and i eneded up super glueing it (it made a mess but i use it everyday so i cant do with out :D kind regards lee-

260
B
4 years ago
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Jamalwithak47
posted in Razer Support
Razer Kraken X Ultraweight Static Noise

I bought a pair of Razer Kraken X Ultralight Gaming Headsets and every time I seem to use them on my Computer I get static noises that affect my gaming experience greatly.

10
J
4 years ago
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kinci02
posted in Razer Support
Razer Huntsman Elite key not functioning but lights is on.

My first problem is some keys are pressing by itself. After I reset the keyboard by ECS, Capslock and space bar. It was okay by a day. Now all keys are not functioning anymore. It has light but no keys were functioning. I try to reset but nothing works.

170
K
4 years ago
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BreenIsGamur
posted in Razer Support
My Razer Nari Essential isn't working in the right ear.

I've narrowed it down to be a hardware issue because it only beeps in one ear when turned on, and a software reset didn't help. Its a real shame too, because I've had a similar issue with like three other wired devices, so I caved and bought a wireless headset. Maybe I only bought the lower-priced model, but I bought them so that I would have functional headphones, and I really don't care about RGB or whatever. The worst part is that these have barely outlived my previous pair of knock-off wired headphones (they were a Razer look alike), so to see that the real ones died in half a year sucks. With the status of everything right now, I can't get any direct tech support, and my only real option might be to tear them open and try and fix them myself, thus voiding the manufacturers one year warranty. I figured I would post this here first, and if I get a response within the next few days, then I won't. In the meantime, I guess I'll use the cheap earbuds that came with my Samsung phone.

4863
Razer.Caziel
4 years ago

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