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  • 41,973 Threads
  • 60,249 Replies
41973 Threads
L
Lekano
posted in Razer Support
My DPI is not changing, even i change it in Razer Synapse

So, i have been trying to fix this for a while, but i have just been making more mess. So, even if i change the DPI from my mouse buttons (the ones that are meant to change it), it doesnt change, but it still shows, it would have changed. Same in the app. Could someone please help me?

1
Razer.Caziel
4 years ago
X
Xerberuss
posted in Razer Support
Cannot claim my warranty for my Basilisk Ultimate and my Goliathus Extended

Whenever I input the details for the Basilisk i get a prompt saying the serial number does not match the product number and for the Goliathus im asked to type the product number but the only code in the back is the serial number, there is no product number. what can i do to fix this?

1
Razer.Caziel
4 years ago
T
TheGr8Butts69
posted in Razer Support
Razer Replacement

I sent in my razer headphones to get replaced and I was sent back a huntsman elite keyboard instead? What went wrong and what should I do next?

1
Razer.Caziel
4 years ago
C
crismarsola
posted in Razer Support
Preço Red Dead Diferente no anunciado por e-mail

Recebi uma promoção por e-mail informando que o Red Dead tinha um desconto de 73%, totalizando R $ 63,73, mas entro no site da Razer e ele tem um desconto de 20%, 3x 63 pelo Hype, mas não é o que recebi por email porque essas informações não foram incluídas. Entrei em contato com a Hype para relatar o problema e eles disseram que esse problema não era deles, mas da Razer, isso não constitui publicidade enganosa, sendo que quero comprar o jogo no valor anunciado pela publicidade por e-mail?

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C
4 years ago
O
Ogsmash28
posted in Razer Support
Razer Nari Ultimate and Modern Warfare (PC Blizzard Launcher)

Hello! I have my default sound devices set to my Razer nari headset. When I enter the game(Modern Warfare) the infinity ward start up screen has sound and the netflix show im watching has sound but then MW goes to the main menu screen and I lose all sound(both MW and netflix). When I exit the game the sound starts working again. Tried a few solutions I found on the internet but none are working. Anyone else find a solution to this problem?

1
G
4 years ago
K
KPTN_
posted in Razer Support
Razer Blade 15 GeForce GTX 1070 Max-Q, 8th Gen Intel Core i7, 256 GB SSD, 10 fps playing Sea of Thie

'Ves.... Hey there everybody, it's been almost a year since I got this splendid Razer Blade, it always has been a blast working with zbrush on it, which is basically everything I'm doing with it really, plus working on photoshop. Not a single problem in there. My problem is that I could play Sea of Thieves at full "mythical "perf getting 60 FPS with not a single fps drop when I got it. Been trying to play SoT since one week now, and man, it's not even possible to get past 10 FPS even in "rare" performances, which is basically the middle setting for graphics... Everything is Updated, but still, impossible to play. Even in the lowest settings I sometimes get under 60 FPS... It's getting pretty frustrating, to have a gaming laptopt and not being able to play GAMES... Any idea of where my problems could come from? Pretty please it's a shame to have a gaming laptopt useless for gaming...

1
Razer.Caziel
4 years ago
J
Jyn_Ad
posted in Razer Support
Razer blade stealth 13 fan continuously speeding after booting

fan is continuously speeding soon after booting.It does not respond to synapse fan control also.I already tried re installing synapse and resetting windows.But it does not fixed the problem. What can be the solution??

1
Razer.Caziel
4 years ago
E
EddyLau
posted in Razer Support
Razer Blade Stealth 13 Storage?

I've just got my hands on the Razer Blade Stealth 13 GTX 1650, which comes with a 512GB SSD. However, when I went into file explorer, it shows that the total available storage is 459GB. Is this normal, and if not, what can I do?

1
Razer.Caziel
4 years ago
P
PinkFlamingosoloegg396
posted in Razer Support
Blackwidow Chroma Column of Keys not working

Hello I have a razer blackwidow chroma and the following column of keys is not working: F6, 8, I, K, M Now, the keyboard is currently with a repair guy. He concluded a wire is damaged that is causing the whole column to be non responsive but he doesnt know how to go about it, he cant find the problem. Please tell me how the keyboard is wired such that it may help me solve this problem. Also, the LEDs are working fine, the LEDs on these particular keys have a "red blink" which I read online indicates there is a problem. All help is appreciated.

1
Razer.Caziel
4 years ago
S
Superstrats
posted in Razer Support
Blackwidow Elite chroma studio broken

For about three weeks now, Chroma Studio has not been registering that my blackwidow elite is plugged into the computer. The lighting profiles I already have set up work fine but if I try to edit any profiles and I save then the keyboard just goes black and doesn't do anything at all. If anyone knows how to fix this or is willing to work with me to solve this please respond to this thread. Thank you.

3
Razer.Caziel
4 years ago
O
OnePunchman134
posted in Razer Support
error 145 with synapse 3 on blackwidow elite please help

help please!!!

1
Razer.Caziel
4 years ago
A
AmtrakAcela75
posted in Razer Support
some help here?

i just recently purchase a razer mouse for my pc, i have an ibuypower with an asrock b365m motherboard with t-force delta rgb ram at 2666mhz and was hoping someone could help me with the issues im encountering. the first issue is with the ram, every time i open the asrock polychrome program the ram doesn't want to show up, the ram works fine and shows the full 16gbs, but it acts like it has no rgb even though it does. i have uninstalled and reinstalled with restarts multiple times but i dont seem to get anywhere new. the second issue isn't as important but i really wanna know if ill have to get new fans to fix it, every time i try to sync my fans to razer synapse it wont do the wave setting, i really love that look and wish i could get it to work but im not sure if its a problem with asrock or just a limitation for the ibuypower fans. i already order a razer keyboard and rgb mat so i really wanna make sure everything works before i receive it. any help would be greatly appreciated and

3
Razer.Caziel
4 years ago
G
gtturbo
posted in Razer Support
need help with surround pro code

i need help to get the 7.1 code i have a pair of kraken pro v2 have registered but havent recieved the code

1
Razer.Speedcr0ss
4 years ago
S
SergioAKiefer
posted in Razer Support
activation code surround

hi,i just bought a new pair of electra v2 and it seems like i can't find the code to activate the 7.1 surround software. i already register in the razer id and there are no activation code in the box either.

1
Razer.Speedcr0ss
4 years ago
B
bradkean
posted in Razer Support
Razer Blade 15 (2019 Base) quiet when unplugged, loud when plugged in

Same problem as many others. When plugged in, the Razer Blade 15 sounds like a jet engine. Tried Synapse set to both Creator and Balanced, fan set to Low (4900). HWMonitor shows the CPU is 45 degrees C, GPU is also 45 C. So it makes no sense that the fans would be blasting. System is running as cool as possible. Also, CPU turbo mode is disabled and Windows System cooling policy is passive. Not sure what else to try here.

1
Razer.Speedcr0ss
4 years ago
R
ronboe
posted in Razer Support
Razer Kraken 7.1 Audio and Microphone issues

Greetings all. I've recently been having issues with my Razer Kraken 7.1 Headset making a crackling noise then the audio cuts out temporarily and microphone cutting out permanently. Only temporary fix is unplugging it and plugging it back in. This is no long term solution and I'm at a loss right now. I need help figuring out if it's either a software or hardware issue but have had no luck so far. Any help would be appreciated!

3
Razer.Speedcr0ss
4 years ago
D
Damnits
posted in Razer Support
Bought a Razer Kraken X. I have speaker trouble.

Hey, first time posting here I just bought my first Razer product, a Kraken X headset. The speakers make a wierd crackling/popping noise, and it only happens on my PC. If I use it on my iPhone, its fine, no crackling noise at all. What do I do?

4
Razer.Speedcr0ss
4 years ago
C
cgcjaguar
posted in Razer Support
Failed to load balance

oh well today i just tried to add razer balance using paypal for like 20$ and it worked , then i tried to add again it started to give me some kind of Error , i thought it's my paypal issue then i purchased razer gold gift card online and tried to redeem it then i got the same error "failed to load balance" then i tried to Bank master card also got same error , i tried another bank master card also same exact error , so i'm kinda sure now it's not my payment methods issue but it is Razer System is somehow glitched , i mean when we add credit using Razer gold gift cards that way it must work because you guys producing those kind of cards and adding them to online shops for sale , so what am i supposed to do ? i already contacted the support and i wish i did not because Razer support is aweful , i ask them where is india they tell answer me we have no panana sir , i tried many times before and the guys who answers the tickets literally does not understand english or maybe they just too

5
Razer.Speedcr0ss
4 years ago
F
floodth3sky
posted in Razer Support
Firefly Cloth Edition showing up as Hard Version in Synapse?

Hey all, hopefully the right place to post as new to the forums. when plugging in my Firefly Cloth mouse mat into my blade 15 it shows up as the hard surface version, repeat installs/uninstalls and different USB ports don't change anything? does anyone have any ideas how to resolve this? not a massive issue, its just that when recognized as the hard version the logo in the top right doesn't show or light up. Thanks

1
G_Leland
4 years ago
T
tgoVIPER
posted in Razer Support
Ark (Windows store, not Steam) won't add to Cortex

Anybody know the trick to add Ark to Cortex? It's the Windows 10 store version, and not Steam.

1
Razer.Caziel
4 years ago
S
Sn0wHound
posted in Razer Support
Razer Kraken Kitty Edition - NOT CONNECTING AT ALL!!!!

Alright... I am at my wits-end on this one... I bought my partner one of these headsets as this is what she wanted, on her Desktop it WILL NOT CONNECT at all HOWEVER on my Desktop and both of our Surface Pros it works just fine so I understand this is a hardware issue. I have tried everything that I can think of trying to get this to work and I have no idea now. Things that I have tried are: 1.Remove Synapses + all files regarding 2.Remove all drivers associated with the Headset 3.Try multiple different USB ports ranging from 2.0 to 3.0 4.Try a powered USB 3.0 hub (I know this would do nothing but I am trying everything) 5.Update every single driver all the way to firmware update for Bios... 6.Install Synapses 2 (Legacy) 7.LASTLY!!! I even just tonight, on my only day off from work decided to just completely nuke the computer and format every single drive, do a complete fresh install of Windows 10 Pro x64 including fresh drivers BEFORE

1
Razer.Caziel
4 years ago
V
ViridianGreenclassic006
posted in Razer Support
Need help about my Blackwidow Tournament Edition 2014 (Not the Chroma one)

Hello, does anybody know why every time I click C on my Blackwidow TE my capslock, "/"key, "v" key, "x" key and enter key works in the same time ? If you do, please help.

1
Razer.Caziel
4 years ago
T
talac
posted in Razer Support
Laptop Shuts Down on Startup

So I’ve been having an issue with my razer blade 15. Randomly today my battery just stopped being charged. It shut down after losing all its battery even though the charger was still plugged in. I tried starting up my laptop again and it shut down after maybe 5 seconds. If I’m lucky I’ll reach the login menu. Sounds like a battery issue but it doesn’t even turn on when the charger is plugged in. I live in Australia so it’s hard to get help from local computer technicians and I have heard that I’m likely to have to send it overseas, a process which can take over a month. I’m also not under warranty anymore and assume this will be an expensive process. Unfortunately I’m a broke uni student and desperately need this laptop for the software that my university doesn’t even provide. Any advice?

1
Razer.Speedcr0ss
4 years ago
G
Ginhmana
posted in Razer Support
How to get the reward for being in a Razer store.

I have been in a Razer store in London and i wonder how to get the reward

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G
4 years ago
Y
yunpeng.du
posted in Razer Support
Can Razer release a provisioning package for new installed OS?

Hi Razer support, I think for various reasons, users may not use the F9 system recovery option, for example: Replacing a larger SSD The recovery partition is with old OS versions Just install new OS and have the disk formatted (which I did, accidentally:frown_:) After OS installed, I really want my Razer theme back, otherwise I am facing to just another desktop, not my beloved Blade 15 Mid 2019 Advanced... Can Razer make an OS provisioning package like this, so users can just click and enjoy official Razer OOB experience and OS themes again, like travelling back to the day I received my Blade? BTW, to get similar recovery capability, I created a fat32 partition, copied latest Win10 image files there. Then it works when I really need to reinstall, by booting to cmd and run the setup.exe. The best part is, the recovery image can be updated in the future. I guess the build in recovery image cannot be upgraded.

1
Razer.Speedcr0ss
4 years ago

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