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  • 42,217 Threads
  • 60,555 Replies
42217 Threads
J
JaggedMetal
posted in Razer Support
Razr Chroma Studio not allowing gaming profile switching.

Not sure if this was already posted but every time I switch my razr lighting from quick effects to advanced with chroma studio the profiles I created to automatically switch per game launched do not switch anymore. Only if I go back and switch them back to quick effects. Suggestions for a fix so they automatically switch?

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4 years ago
T
Tyberg
posted in Razer Support
Blacwidow X crushed or i dont know, its not working.

can anyone help me please?

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4 years ago
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kur_kurr
posted in Razer Support
blank pages when want to log in to razer central and cant open synapse

when i want to log in into the razer app the page that come out is blank

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K
4 years ago
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Croqe
posted in Razer Support
Razer Kraken microphone problems.

Its gonna be hard to explain, but, im gonna try my best. The thing is that i use discord all the time, and since a couple of days ago, even if im muted from the headset, my boyfriend can hear sound from my headset (ie youtube, games, etc, but not voice, he should not hear ANYTHING from my side if im muted). Only dissappear if i lower the sensivity but that also fucked up the sensivity of my voice when we talk on discord. I tried everything, changing settings from discord and from computer, nothing works, and he still can hear sound from my computer even if im muted. What should i do? Thank you in advance.

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C
4 years ago
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PyroJr
posted in Razer Support
Razer streamer help

Hello, when I first registered on the #RazerStreamer program I accidentally have the wrong username, now, should I change my Twitch username or I just send another email hoping to get accepted again? I contacted the support but I still haven't got an answer

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P
4 years ago
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KoiKomei
posted in Razer Support
Order shipped but I can't track it in any way

It's been days since i've been trying to contact the website support, i'm in italy so I can contact Razer only through email or a form and so far i've got one single response after days that was pretty much an automated response and even attached me back my own screenshot I sent them. So, the thing is this: my friend, from the USA, used my italian account to order from Razer italy a Razer Panthera Evo on black friday, and here everything went alright without any problems. Now, for some reason he has got emails instead of me saying my order was sent on Sunday 1st (probably cause razer got his email from his billing address) and it showed me the email, but if I try to go to my account from the razer store, I see an order with wrong datas and still unsubmitted and even with a totally different order number. I can't see the order with that order number in any way so I can't track my pack. It was supposed to ship in 1-4 days according to the checkout page but 6 days have passed and still no

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K
4 years ago
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nicoatridge
posted in Razer Support
Razer Secondary Key Template

Hi, I shelled out a small fortune for a Razer Blade (UK Model) and, good machine that it otherwise is, the secondary keys are not backlit making it all but impossible to find symbols not on primary keys. I use a lot of international layouts so I can't remember where all the symbols are for the secondary keys. Is there a template available I can print out and pin above my computer so I can see where the symbols are located?

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4 years ago
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coolQuartzalley737
posted in Razer Support
Product Activation Code Problem

I recently received my new Kraken X headset. I received the activation code for the surround sound software with it, but when I scratched off the top part with a key, the code itself was also scratched off. I instead had to register the product manually on my account. Now that I registered the product successfully, I still can't access the surround sound program. I tried reinstalling and logging back into it and nothing. I've also read elsewhere that others have registered it and the software started working. However, that wasn't the case for me. What's the solution to this problem?

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4 years ago
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freshCandyAppleRed193
posted in Razer Support
2080Q Max and Core?

Hi there, I recently got the Blade 17 with 2080 Q Max. However, I was stream and play. If I get the core, would my laptop be able to utilize both the core (with an added lets say 1080 or 2080) and the my 2080 qmax for both streaming and gaming in good quality? Thank you!

1
F
4 years ago
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DWFIIInsider
posted in Razer Support
ripple and reative

I have a Cynosa Croma (had it less than a month) and I have been trying out different effects. I was under the impression that effects could be combined such that if you set up a colour profile with, let's say, a Razer green static effect and then added a ripple effect for one key...let's say, the enter key...in yellow, that when saved, the keyboard will display green across the board but when the enter key is pressed, a 'ripple' yellow will spread from the enter key, returning to green. If the static layer is deleted the ripple layer works but if static and ripple are both active effects, It doesn't work. And neither does the reactive effect. What am I doing wrong or do I have a defective keyboard?

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D
4 years ago
C
chuustalk
posted in Razer Support
Error: Item serial number is unknown

Hello. I recently bought a Razer Kraken Tournament Edition but when I try registering the headset an error pops up saying that the serial number for it is unknown. I made sure to check the Os and 0s but everything seems to be fine. If anybody knows how to fix this problem I'd really appreciate the help. Thanks.

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A
4 years ago
D
DoritoSO_
posted in Razer Support
Wrong led color

Well, I have been chroma blackwidow for a while and realized that my left ALT has a different color led from the other keys, how do I solve it? (Sorry for my english I used google translator to translate)

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4 years ago
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DavidGaze
posted in Razer Support
How to record ENTER keystrok in Tartarus V2 Pad

Hello I need to set keystrokes followed by the enter key for the keys on my pad. I know I can record macros, but is there a code I can use to indicate the press of the enter key ? Thanks for the help. Sorry if there is an obvious answer that I have missed. But I couldn't find it on the forum, and there doesn't appear to be a help page.

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4 years ago
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PugSlapper
posted in Razer Support
Razer cynosa chroma x Fortnite

Hey dudes. bought the razer cynosa chroma the other day, used it once for fortnite and it was fine, tried using it the other day and it randomly stopped letting me walk left, now when i press it, he wiggles side to side and it brings up the map.... anyone else had this?

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4 years ago
DrStip
DrStip
posted in Razer Support
Razer Nari does not connect to transmitter anymore

Today i was casually listening to some music on my Razer Nari (it was connected wireless with the usb transciever). I then turned of the headset to go downstairs and grab a drink. When i got back upstairs, i turned my headset back on but noticed it didn't connect. My headset now keeps blinking blue as it is trying to pair but it wont. After this i tried connecting it with a 3.5mm cable and with this it works. Then i tried all of my usb-ports with the usb transciever but it still doesn't connect and my headset now keeps on blinking blue. Can anyone help me with this problem?

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4 years ago
G
GaniBoi
posted in Razer Support
Can't pay black desert online acoin via prepaid load

Hi, I'm from the philippines. I have this issue where I can't pay using prepaid load option from razer gold. It errors right after the checkout payment.

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4 years ago
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PureWicked
posted in Razer Support
Razer 2 doesnt recognize battery or usb and in bootloop

my phone does not recgonize usb for charging or for usb to the computer or anything and it only can be charged once its died and it boot looops to its bootloader over and over. did it all night last night and got only to about 50 percent. any idea what this might be?

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4 years ago
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Bloodhide
posted in Razer Support
Razer Nari Ultimate crackling voice

I purchased this headset under good recommendation but have had countless problems since day one be it the constant disconnections, the headset turning itself off randomly even with a large amount of charge to the newest problem of now when i talk my voice fades in and out and goes very crackly and distorted. Please can you give me advice on fixing any or all of these problems. Its only a couple of months old.

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4 years ago
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RamesTheGeneric
posted in Razer Support
Blade 14 2014 Power delivery crashes?

My blade has been crashing very frequently, mostly whenever a moderate to high gpu load is introduced. It almost certainly crashes when on battery and has some chance of running on the charger for about 30 seconds depending on the load. These crashes also happen on a maxed out or near maxed out cpu when on battery but not the charger. When the battery is around 40 percent, trying to login into windows causes these same crashes. At that point, I can only get into windows with the charger plugged in and even then, these issues are still present, just a little harder to cause. I've tried unplugging the battery and doing the same things I did with the battery plugged in such as Blender GPU renders, TF2, Minecraft which all resulted in the system crashing. I didn't even bother to test out more demanding games since they already crash instantly on battery and sometimes on wall power. Some help and advice would be greatly appreciated and please go easy on me since this is my first time postin

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4 years ago
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LightPinkguideawesome797
posted in Razer Support
Razer Kraken 7.1 Chroma

Hi, I have bought the above headset used, and when I connect to my PC, Windows 10 1903, HP Z400 I get no audio. The headset is detected by windows, and Synapses. If i restart my PC, then plug in the headset, sound will play for 5 secs and then stop and the program that was running also freezes. Also no mic operation. I have tried the headset on another computer and they do work fine, just not on my PC. I have unstalled/reinstalled device, uninstalled and reinstalled Synapses, I don't know what else to do. Anyone else had this problem or any advise. Thanks

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4 years ago
D
dricks2222
posted in Razer Support
Synapse Keep Asking password at boot again and again and again and again

...and again and every day for every boot How do you turn all this OFF and stop asking for login/password each time i turn on my computer ? I dont mind all those razer stuff, only want the LED doing what i tell them to do and that's all! NOTHING works until i log in, and it REQUIRE an internet connection each time i boot up. FAQ Says, quote: Can I use Synapse 3 when I am not connected to the internet? Yes, you can use Razer Synapse 3 without any internet connectivity provided that you have a previous session that has been logged in with your Razer ID. What does that mean ? If i have to be connected to Internet each time i boot up to get a "session with RAZER ID" whathever it could be, then you actually NEED an Internet connection to have it working, and this blablabla is bullshit. This Software is horrible

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4 years ago
T
THEBUSHYHEAD
posted in Razer Support
Razer blade 15 quiet when unplugged, loud when plugged in

Yesterday I just picked up my Razer Blade 15. Super excited as it’s my first ever Razer laptop to own. Everything went great until I had to charge it. Even just sitting on the main screen at idle the second you plug it in the fans sound like an airplane taking off. You can unplug the laptop and immediately it gets quieter and actually produces less heat. Please what setting am I missing as I’ve already checked all advance power settings and everything through razer synapse.

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4 years ago
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Remmynikko4
posted in Razer Support
Razer Kraken Pro V2 7.1 surround sound activation code

Where can I find the activation code?

1
K
4 years ago
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lukasz.s
posted in Razer Support
RazerStore has the most horrible customer support

I have the most horrible experience with the RazerStore Customer Service. I contacted the support over a week ago trying to return my order. I was promised a response in 24 hours. Nothing happened. I contacted RazerStore support over chat. They promised to respond within 24-48 hours. Of course that didn't happen. I had another chat and same thing: "we will respond within 24 hours". That was a lie. Third chat - same thing, but this time we will REALLY respond within 24 hours. 48 hours later - nothing and the chat is not working at all. I just want to return an order and I'm waiting for return instructions. Why aren't they included in the package? Why do I have to go through this process which takes over a week? I expect someone from RazerStore will now respond with "we will contact you within 24 hours" in this thread and, as always, nothing will happen. Lesson to all: don't buy anything from RazerStore. Go to a retailer.

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G_Leland
4 years ago
P
portalbyteGrullo184
posted in Razer Support
2019 Razer Blade 15 Random Keyboard Inputs / Lag While Playing

Hello, I have a 2019 Razer Blade Base (RTX 2060 Model) and have had a persistent issue with random keyboard inputs / lag while playing. It usually strikes 10-15 minutes into playing--suddenly I will notice some lag and my keyboard stops responding to my inputs and will do seemingly random stuff (move back forth, to the sides, etc). usually this persists for 5 seconds or so and then subsides. Sometimes it happens multiple times in a row over a short period of time. It seems to happen under load (while gaming), and specifically I've had it happen on FFXIV and COD Modern Warfare 2. One time on MW2 I saw similar behavior during a firefight and then my computer shut off altogether. At first I thought it was related to my keyboard (it's happened both with my Logitech wireless and my Ducky One Two Mini) but I have managed to recreate using the Blade laptop keyboard. I never play games with Synapse running, but I do usually have Cortex on in the background. I don't have a custom keyboard pr

0
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4 years ago

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