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  • 42,696 Threads
  • 61,231 Replies
42696 Threads
S
shorado
posted in Razer Support
Razer Viper Ultimate Sensitivity/DPI Issue

Not sure if this is even possible, but for some reason ever since I got this mouse, it feels slower on desktop than my old G403 at the same DPI but feels faster when I open a video or video game and then alt tab. When I track how far it goes with a video open vs a video closed there is a decent difference. Any help would be appreciated because its driving me up a wall. I have mouse accel off and its at 6/11 in windows and I've tried multiple USB ports, including the one my old mouse was on. None of my other mice do this.

4
Razer.Speedcr0ss
4 years ago
G
GENorkus
posted in Razer Support
New to Razer V2

Having just purchasing the Razer V2 on Jan 6, 2020 and being a total newby, I now find there is no information to program it or do what I think it should do. If not that I don't know the terminology to find it. (Nothing came in the box except a decal, and basic paperwork. After a half hour of looking at many of the Razerzone pages, I can seem to fine anything. Does anyone know where I can find any information how the program macros levels and whatever else the V2 is supposed to do?

1
PT.Singer
Vanguard
4 years ago
C
cir5000
posted in Razer Support
Help Razer Basilisk Mouse!

Just got a Razer Basilisk Mouse, but when I plug it in to any PC, all it does it move up and left...

3
Razer.Speedcr0ss
4 years ago
I
ImatronInsider
posted in Razer Support
Razer Synapse, Making A Key Toggle On And Off?

So my pinky hurts from holding down the crouch button alot in Minecraft (the game lists my total crouch time in actual days). I can't seem to figure out Razer Synapse (Either V2 or V3, though I don't think 3 supports my Blackwidow Ultimate 2016 edition). I see this topic, and several youtube videos but they don't work for me. Using synapse V2 I make a macro and use the "toggle continuous playback on/off using assigned key" and assign it to Shift, thinking I can toggle it on and off. Doesn't work, it turns ON but pressing it again doesn't turn it OFF. I have to quit the entire game to uncrouch until I hit the key again. I set it to Q because people say shift can is tricky about that. Again it doesn't work. I try making a hold shift ON macro button and put it on F6, and then a macro to turn it off and assign it to F7 as some youtube videos showed. Won't let me make the shift release macro. In Razer V3 it seems to let me make the two separate on/off macros, but I don't see a way to a

2
I
4 years ago
T
THSSRJK
posted in Razer Support
2019 RB15 Adv. RTX 2070 BSOD

Purchased a RB15 512 GB SSD Advanced RTX 2070 max-q with Full HD 144hz 8th Gen Intel i7 for gaming and work directly from the Razer Store. Received it fairly quickly and was ecstatic to start on my path to my dream of PC gaming heaven. I downloaded some games and went to town. 2 weeks in and I started having audio and video artifacts and then a BSOD crash. Error stating: VIDEO-TDR-FAILURE (nvlddmkm.sys). I rebooted and attempted the same game and BSOD. Tried another game and BSOD. Another and BSOD again. I reinstalled all of my games and BSOD every single time. I am devastated. I have frantically scoured the internet for any way to fix this issue. I reinstalled all my drivers and rolled back my updates for NVidia and Windows and nothing has fixed it. I have hit a wall and have no idea what to do now. I would greatly appreciate any and all advice I can get. I am not the most computer savvy so I am pretty much at a dead end now. Should I send my baby back to Razer? Or is there anything e

3
Razer.Speedcr0ss
4 years ago
P
PrimarchSystem
posted in Razer Support
'Driver Power State Failure' BSOD Errors

Since I installed my Razer lancehead mouse I have been getting these system crashes every time I try to restart Windows 10. When I try to reboot it hangs for a long time and then I get BSOD error 'Driver State Power Failure'. I believe it is the mouse drivers causing this since this didn't happen before installing it. The mouse works great otherwise so does anyone know a way I can fix this?

3
R
4 years ago
Z
Zlolkill
posted in Razer Support
Razer Electra USB v2 - Not detecting

Hello, I have recently bought a Razer Electra USB v2 and from time to time, I had to replug it because it would suddenly disconnect. This has been going on from the start. Today this happened again, but this time replugging did nothing. My pc is not detecting anything. When I look at the driver it says that there's no device connected. I have also tried rebooting but that changed nothing. Please help.

1
R
4 years ago
4
4374334
posted in Razer Support
Could use some help

Hello, my computer won't recognize my Razor Kraken's mic. If anybody could help it would be well appreciated

1
R
4 years ago
nick7664
nick7664
posted in Razer Support
razer synapse 3 wont open giving

Razer synapse and windows are up to date See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text ************** System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it 127.0.0.1:5426 at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult) at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) ************** Loaded Assemblies ************** mscorlib Assembly Version: 4.0.0.0 Win32 Version: 4.8.4075.0 built by: NET48REL1LAST CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll ---------------------------------------- Razer Synapse Service Process Assembly V

1
R
4 years ago
paulnicolas
paulnicolas
posted in Razer Support
Razer surround needs another activation

yes I have a problem with my razer surround. I've recently bought a new pc, I downloaded razer surround using my account that already has activated razer surround in the past after succesfully installing the app it says that surround is not activated on my account and that I need an activation code, I dont have the things anymore that has the code so I tried to search on my email for razer surround and found a gift code I tried to use it but it says the code has invalid license. I already sent a ticket to support about this issue im just posting here to see if theres a possible fix without needing support thank you for the help!! :)

1
R
4 years ago
E
ed.mateas
posted in Razer Support
Razer Hammerhead True Wireless Problems

Hello! After 2 weeks of using, i have so many questions about this earbuds: - battery always show 100%. This is software or hardware problem? And why no battery level of case? - App not connecting to only one earbud - on windows pc, affter ~10 minutes of use, audio becomes unstable. I love Razer products, but this problems is really annoying. Thx and sorry for my bad english!

1
R
4 years ago
P
Peachie97
posted in Razer Support
Razer Kraken Kitty Edition Lighting Issues

So I recently got the Razer Kraken Kitty Edition in Quartz and I had absolutely no trouble with it at all.. then I turned it around to the back and it looks like this...

1
R
4 years ago
N
nebrallim
posted in Razer Support
Razer Blade 15 2018 (Base Model) with crackling Audio

Hi All, I Have a Razer Blade 15 Base model (*Removed for security purpose) which crackles its audio past 50%, I have seen other threads but no solution has worked. It's hard to believe that the speakers would have a defect so I originally tried updating my audio driver however I already had the same driver installed. Does anyone else have any ideas or solutions? - (*Removed for security purpose)

1
R
4 years ago
S
silver_knight_
posted in Razer Support
Egpu error 12 (2018 15in macbook pro) bootcamp

bought a core X recently. Can’t use the gpu on my bootcamp. Tried many methods but they are not working. (Got error 12) Razercore X Card: MSI rx 5700 Windows 10 home 2018 15in Macbook Pro

1
R
4 years ago
A
Aallron
posted in Razer Support
RB Advanced 2018 w/GTX 1070 (Code 43)

I have a 2018 Razer Blade w/GTX 1070. All of a sudden the GTX 1070 has a code 43 and I cannot get it fixed. I tried uninstalling and reinstalling. Used several different driver versions. Uninstalled using DDU in safe mode, but no luck. It is listed in Device Manager but has an exclamation mark and says "Windows has stopped this device because it has reported problems. (Code 43)" Anyone run into this before or have any ideas?

3
Razer.Speedcr0ss
4 years ago
N
NickelQUARTZpulse104
posted in Razer Support
Nari Ultimate Audio Problem

I just recently got my Nari Ultimate, and now when I plug in the Bluetooth connector to my PS4 or PC I only get aufio in my right ear, the left ear has no audio at all. I have completely charged my headset, gone through settings in synapse, gone through my computer settings and nothing gets it to work. It does give me audio on PS4 when I use the cable plugging into the controller but no audio when I plug the cable into my PC.

1
Razer.Speedcr0ss
4 years ago
C
CeladonBlueradiospot388
posted in Razer Support
A key on my keyboard is not working

So I've been having this problem. I had a Razer Blackwidow Tournament Edition 2016 I think and I bought a razer blackwidow. So basically my L key sometimes doesnt work and its very triggering clearly now its working but then for some odd reason it would choose to not work I have tried to do things to see if it just triggers you know? I noticed when I would play a game it would work in game but then I would tab out for example to message someone on discord and It wouldnt work. Then sometimes it wouldnt even work in game. Then sometimes it would work like as of now. Hopefully it just works from now on. Anyway if anyone has also had this problem or something please help me. I would like to also say that I have been on reddit and I tried many things that were recommended to me by others and official razer support but still nothing thanks guys! Happy holidays!

1
Razer.Speedcr0ss
4 years ago
I
ImTheWolfe
posted in Razer Support
Razer Nari Ultimate - How do I charge?

I grabbed the manual and it explained nothing. Plugged it into my computer and no status lights appeared to me. How do i charge it?

1
Razer.Speedcr0ss
4 years ago
C
CinnabarAMETHYSTdaily140
posted in Razer Support
Razer Kraken v2 7.1 not reconised by synapse

Hello my razer kraken 7.1 V2 is not reconised by synapse. i can see it in windows at devices but notnin synapse. Sound works good microphone doesnt work

1
Razer.Speedcr0ss
4 years ago
D
Dormarth
posted in Razer Support
Screen Goes Black and Computer Freezes

So I have a very interesting situation. I recently purchased the Razer Nari Headset and added it to my collection of Razer Equipment. With it, I upgraded to Razer Synapse 3. Since then, I have been encountering errors where both of my screens will go dark and shut off, all sound stops, and my computer freezes. There is no dump file, nothing. It doesn't respond to input commands and the only way out of it is to flip the switch on the psu and cut power to my computer. It has done it when I'm using it, when I'm idling. When my temps are below 100 degrees. I've found no common relation. I've ran Memcheck, checked my discdrive, everything. My first opinion was my Graphics Card started to die, so after troubleshooting drivers related, including a full reinstall of windows, I replaced my Graphics Card. Still encountering the error. I've searched far and wide, and so far, the only change I can find, is that I had added my new wireless headset and related drivers. Before I start removing R

3
Razer.Speedcr0ss
4 years ago
C
cenright
posted in Razer Support
Boot to BIOS. NMVE disk not detected.

Razor Stealth (*Removed for security purpose) Keeps booting to BIOS and does not show NVME disk. Sometimes happens for 10 times in a row. Tried a second NVME drive with similar results. Is there some kind of fix for these type issues?

2
Razer.Speedcr0ss
4 years ago
C
CharcoalONYXfast617
posted in Razer Support
Razer Kraken Tournament Edition(TE) Microphone

Hello, today I bought the Razer Kraken TE and everything was going great. After a while of testing the microphone, I have seen that sometimes that my voice is like a robot one, but just for a few seconds and I don't really know why, maybe I have to change something from the Razer Synapse or idk.. Hope u guys can help me out, thanks.

5
T
4 years ago
Y
yrosil
posted in Razer Support
Explorer.exe restarts and skewed FPS graph (Razer Cortex)

When I choose the boost option to close explorer.exe on game launch and launch the game directly through Razer Cortex it only closes it momentarily and then Windows automatically restarts the explorer.exe. How can I use the program to keep explorer closed while in game? Windows 8.1 One other, the FPS analysis graph is counting loading screens where it shows 1200+ FPS. This skews the other in-game FPS portions of the graph because my in-game FPS is much lower and must then be plotted relative to the 1200+. The in-game changes of 10, 20, 30, 60 etc. that I'm looking for become nearly unrecognizable on the graph visually. I found the export data button but it's not much help visually. Can the Razer Cortex ignore these loading screen areas, like how Speed runs use timers that auto-pause during load times? or maybe a graph adjustment option only showing 1-300 FPS / 1-150 FPS / 1-100 FPS ranges?

1
Razer.Speedcr0ss
4 years ago
F
fireaspect271
posted in Razer Support
Razer Electra V2

Hi, I just purchased the razer electra v2 but the mic is not working. Could somebody pls help me? Thank You!

1
Razer.Speedcr0ss
4 years ago
T
TOPAZVistaBluefresh118
posted in Razer Support
Razer Raiju USB Hub?

Does the Razer Raiju Ultimate work with USB Hubs?

1
Razer.Speedcr0ss
4 years ago

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