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Razer Support

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  • 38,830 Threads
  • 56,356 Replies

38830 Threads

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Sylent_Viper
posted in Razer Support

razer ornata spacebar sits too low

i have a razer ornata keyboard that i removed the spacebar to dry up a spill, when putting the spacebar back in it sits way below the height of the other keys, as in a light push is enough to register a keystroke and the 'click' sound is missing. can anyone help me fix this?

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5 years ago
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kappasippo
posted in Razer Support

R3 stick problem on razer raiju (te)

My razer raiju tournament edition r3 has drifting problems too how can i fix it?

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5 years ago
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BladerunnerRainbow
posted in Razer Support

Razer Ornata Chroma keys get stuck

Hi, I recently bought an Ornata Chroma keyboard, and I was actually enjoying it quite a bit, but I notice that some keys get stuck while writing (specially the 'u' and 'i'). For them to come up again, I need to re-press those and they will come up again. It seems the spring that does the clicky sound is too stiff and makes the key stay down. Is there any solution for this?

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5 years ago
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IM35461
posted in Razer Support

Razer Sila - App Can't Connect Needs 1.2.170 Or Above

My internet connection needs account details so I set it up via the web browser but now trying to use the Android app it says this when you try and pair it. I assumed clicking okay would make it perform an update but it does not and it just takes you back to the pairing wizard again. In the web interface there does not seem to be an option to trigger a manual firmware update or check which also seems very strange. Box says it is on RazerSila-2.0.411_api-2.0.384 Not very impressed with the security of default router password.

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Saiyan-Rox
Vanguard
5 years ago
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OlexiaFounder
posted in Razer Support

A few problems with the Razer Blade 15 - (drivers, matrix, housing) - on Razer Support

To Whom it may concern, A few days ago I bought a Razer Blade 15 laptop advanced model with Nvidia GTX 1070 Max-Q design and 144 Hz display. I detected some problems in it, which I mention in points: 1. The first of these is the lack of the option to change the value of the screen refresh rate. There is only 144 Hz option available. (In Intel Graphic settings, Razer Synapse 3.0 and Windows system). I don't know how to restore this setting, but I know that it should be available. I decided to download the new device drivers and the next problem appears. 2. Finding other drivers wasn't a problem but it occurred with the Nvidia driver. On the official Nvidia website there are drivers for Geforce GTX 1070. However, I do not see the driver for Geforce GTX 1070 with Max-Q design there. (So far the problem from point 1 still exists) The question arises here: Whether the controller for 1070 Max-Q is the same driver as for 1070? (this is important information for me, so please tell me if y

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Razer.Caziel
5 years ago
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nuclearboi812
posted in Razer Support

Razer DeathAdder 2013 delays occasionally

My Razer DeathAdder 2013 has a 1/2 to 1-second delay that can happen occasionally. This worries me, because I do not want this to happen while playing fast-paced games like Nuclear Throne. Is there any fix to this? Any helpful answer is appreciated.

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Razer.Caziel
5 years ago
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directBlueBellfocus952
posted in Razer Support

Razer Mamba Hyperflux disconnect

Hi, I just bought Razer Mamba Hyperflux and i'm very disappointed. The mouse simple lose power and hangout (witch is very annoy during a game session) Problem, Hangs for 5 to 10 seconds, in an hour period. going to return it tomorrow if no solution presented. I attach a picture of the setup, no wifi near, no metals expect razer keyboard. Carlos

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5 years ago
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BPMOmegaInsider
posted in Razer Support

Razer Phone 2 - Android Auto issues

Hello! I just got the Razer Phone 2 a couple of days ago, and am already loving it. Though, there's one significant issue I've been having with it. Android Auto in my car (2016 Honda Accord) will not detect it at all via USB. While it can connect to my car's Bluetooth just fine, USB is required for Android Auto in my car's dash. For point of reference, my phones prior to this were Moto X (3rd gen) and LG G6. The Moto X would connect to Android Auto without any issue. The LG G6 had... some issues, but it'd still work most of the time. Every now and then, my car wouldn't detect it (only fixed by restarting my car). Even when it did, it would always have message pop-up that said something like "Unknown device" (but would still boot up Android Auto anyways). With the Razer Phone 2... nothing. My phone is definitely receiving a charge through USB, but there's no detection at all of a smartphone being connected. I've tried uninstalling and reinstalling Android Auto on my phone several ti

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5 years ago
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TheGERMANDoctor
posted in Razer Support

My Razer Golathius Extended chroma wont light up.

My mouse mat doesn't light up not sure what the issue is I have found that if i plug it into another usb it will light up but then if i turn off my pc and turn it back on it lights up just fine any one have any ideas.

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5 years ago
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Jerakeen
posted in Razer Support

Naga 2014 scroll wheel stops working in Chrome

It only seems to happen in Chrome but when I'm scrolling down a page the scroll wheel will frequently stop working. If I reload the page it comes back and works again for a while but fails again after a while. It doesn't do it in any other browser or application so I'm positive that it's not a hardware problem. I'm using Synapse version 2.21. Has anyone else experienced this and if so did you ever find a fix for it? I really don't want to have to start using Edge but this problem is becoming annoying.

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5 years ago
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bitSuperPinkplane660
posted in Razer Support

Razer siren flickering light/Dont show up.

Hi. Got problem with it. The light keeps blinking and it do not show up in the sound recording device. Tested update Motherboard, Switch USB ports, Install and uninstall synapse. Been googling too found 2 threads on Reddit but they redirect too this website aka costumer support. So if anyone know why pls help:D. And its a normal razer siren think its one of the first one they made.

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5 years ago
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PrinceEGY
posted in Razer Support

Razer Naga Chroma t responds only with strong pressure

Hello, so i had this mouse for like 2 years and now i got i problem with some buttons like middle wheel click and the right click it's not responding when i press it normally with normal force it needs a stronger force than the normal to work and this bothering me, anyone got this problem before or know a solution for this ? thank you

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5 years ago
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RECONBunny
posted in Razer Support

Blackwidow Chroma removable caps?

I have the V1 Blackwidow Chroma and I want to clean my keyboard but I ain't pulling anything from this 200+ dollar KB without confirming if the keys come off first. This may sound silly but I really need to know.

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5 years ago
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I_Is_Mayhem
posted in Razer Support

Razer Cynosa Chroma

Hey guys, just wanted to find out if any of you guys know if the razer cynosa chroma keyboard is compatible with the ergonomic wrist rest that comes with the ornata chroma and other various keyboards? I know that the wrist rest is magnetic but I can't seem to find out anywhere if it fits onto the cynosa chroma keyboard. Any replies would be much appreciated. Thanks!

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I
5 years ago
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NecroSyri
posted in Razer Support

Razer Nage Elite Chroma only move vertically

Hi, Recently my naga stopped working, it happened suddenly while playing (SLay the Spire, if that matter). The cursor was suddently blocked, and only moved vertically. I already had a few problems sometime with mouse not responding correctly, but it wasn't often, and I just had to unplug and plug it againt for it to work. This time, when I plugged it back, it worked for a few seconds, and then only vertically again. I've tried uninstalling drivers, Synape, cleaning everything, and pugging it back after reinstalling everything, it worked for like 1/2h, and stopped, no matter what I do (can be playing any game, or just browsing web, or even doing nothing and staying on desktop, nothing in particular that triggers this bug) I contacted support, they gave me 2 things to try : Unplug, and plug while holding left, right and middle click. I heard the windows pairing noise, mouse light didn't turned on, and mouse was totally unresponsive. I unpluged and repluged, it worked for 10 mins before

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5 years ago
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esape
posted in Razer Support

Razer Raiju Tournament.

The right stick is useless in Destiny and Division games. Firmware v1.03.01_r1. How do I install the previous version. Firmware v1.03.01_r1 to v1.01.00_r1?

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5 years ago
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FiremonkeyDarkap
posted in Razer Support

Section of Ornata lighting not working

Hi guys, I have the Destiny 2 Razer Ornata Chroma. For some reason roughly the middle section of the keyboard, about F9 to scr lk, the lighting doesn't work. Does anyone know a fix for this? It has happened once before to me and fixed itself, but now it doesn't seem to want to fix itself this time. Have tried reinstalling synapse, different versions of synapse and different computers.

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R
5 years ago
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1803D00700213
posted in Razer Support

Cancel product registration

Good day! Can I cancel product registration if I sell the mouse to another person?

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1
5 years ago
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Ryozun
posted in Razer Support

Razer Silver Redemption

I won some silvers and I wanted to buy items, whenever I posted all my details correctly I click on "PLACE YOUR ORDER" and it goes blank

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5 years ago
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orlandofuriosoo
posted in Razer Support

Razer Blade 15 (2018) Trackpad Horrible?

i need some help because im at my wits end with this trackpad. I dont know if its a software issue or hardware but i feel like my tackpad is very jumpy and glitchy. two finger scrolling is smooth and then either jumps up the page a scroll or down a scroll, resting my thumb on the left click or attempting to drag and drop causes the cursor to spaz out 50% of the time. i thought it might have been the placement of my hand but other windows pcs dont do that. i have reinstalled the drivers and upgraded to windows 1809 and still have this issue. https://www.dropbox.com/s/eklbsyb5ruoa048/Video1.MOV?dl=0 https://www.dropbox.com/s/706qjryah2zqfl3/Video2.MOV?dl=0 anyone else able to recreate this issue? One finger touch and tapping dragging etc works fine. dragging and dropping from the right edge of the mouse pad with my palm over the laptop fine also.

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5 years ago
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LegendOfIP
posted in Razer Support

Recent Synapse Update Broke Nari Ultimates Chat audio

Ok so ever since the most recent update i've been having issues with my nari for example buzzing noises which have stopped, But now the chat audio has broke and is way to quiet. The only way i have of fixing this is keeping synapse uninstalled which is a no go since my mouse needs the custom dpi.

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L
5 years ago
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technoCrimsonGlory641
posted in Razer Support

Thresher ultimate for xbox: audio not working

Hey guys, I have 2 weeks old thresher ultimate xbox-version and it just stopped working on my xbox. I played for 15 minutes and all of a sudden no sound. It works beautifully on my computer, but when i connect it to my xbox, i can't get any audio whatsoever. When i connect to xbox, it says that headset is in use and i tested it in party chat that does my mic react to any sounds and it does work as it should. I bought new optic cable just in case that old one was broken, but still nothing. My settings in xbox audio output are just the way these installing manuals say. Usb from audio hub to xbox, optic cable from audio hub to xbox, fully charged headset, paired audio hub and headset, power cycled xbox.. I need help so bad! Has anyone faced something like this before and what else can i do? I have contacted razer support and they dont have any idea.. All tips are helpful. Thank you in advance.

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5 years ago
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buzztodaySnow740
posted in Razer Support

Razer Nari keeps disconnecting and reconnecting rapidly

Hey, So my Razer Nari wireless headphones (maybe 2 months old when this started happening) have been disconnecting and reconnecting during play seemingly at random. Sometimes it will just beep twice and be done, but other times there are 8-10 different toned beeps in quick succession. If I switch the USB port that the receiver is in, the disconnects hold off for a time but eventually return. I have been unable to find any reference to this same problem. Thanks

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5 years ago
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box___
posted in Razer Support

Razer nari ultimate charging

Hello Everyone! I was wondering if I could leave the razer nari ultimate charging when I go to sleep. Is it harmful for the battery? Cheers! :)

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5 years ago
S
SamuelLGuima
posted in Razer Support

Razer Blade 15 base with horizontal flashes on screen

Hello A few days ago I bought the Razer Blade 15 base model with the GTX 1060 max-q. As soon as I put my hand on it I updated every driver possible to avoid any issue with old drivers. Windows is now on it last version, same with graphic card driver and so on. Unfortunately, I`m getting this annoying issue with the screen. Randomly horizontal thick and bright lines appear across the entire width of the screen and last no more than 100 ms or so. It occurs randomly but constantly every few minutes in any brightness level and regardless of computer being on battery or plugged into power. It occurs also every time I plug anything on any USB port and when I activate of inactivate the bluetooth toggle. Is it a defective mother board? This is a very expensive laptop to keep with an annoying screen issue like that. I uploaded a short video on youtube showing how the screen blinks this horizontal lines when bluetooth is toggled on and off, but it occurs exactly like the same way with usb b

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R
5 years ago

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