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Razer Support

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40747 Threads

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buzzFlirtIVORY128
posted in Razer Support

Razer Basilisk isnt connecting with Synapse.

Hey guys, I bought Razer Basilisk and I have Microsoft Surface laptop. The mouse itself is working when connected but Synapse is not finding it? as you can see in the picture I attached mouse isn't there. I tried to uinstall the synapse app few times. Deleted drivers for basilisk and downloaded them again with no luck. Opened app as administrator. Nothing. Have any of you had a similar issue and managed to fix it? Cheers, Tom

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4 years ago
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DeltaGammaXray
posted in Razer Support

Nari Ultimate and THX Spatial Sound dont play nice

Hi there, So I may be posting something already brought up, but it seems like there needs to be more work put into the THX sound drivers or something. Ive had my Nari Ultimate for maybe 5 weeks now and I have to say that I fell in love with it as soon as i played a match with it in R6S. The bass, the haptics, everything. Well come a little later, and now I am having problems with it left and right. Disconnection problems all the time, fixed that with a USB extension cable to make it work. Now THX Spatial Audio doesn't want to come out and play nice. Powering it on and off does nothing, Trying other USB ports does nothing, and when it would work! Game Dialogue was dead. And i am talking like a Grandfather whispering his final words. Just. Dead. I am not sure who has managed to get it to play nice, but for now on it seems like I have to leave this beautiful work in the dustbin as I use the standard Gaming Sound output. Still nice, and usable, but I just don't quite get the clarity.

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Razer.Speedcr0ss
4 years ago
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suhdudeeee
posted in Razer Support

Question for the Razer naga trinity

Say I were to use the Razer naga trinity outside of a computer. If I were to do that would the binds save onto the mouse itself or will it need a cloud to save it?

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PT.Singer
Vanguard
4 years ago
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unbearable-X
posted in Razer Support

razor mamba te scroll wont work

recently my scroll stopt working , i can still use the Tilting and Click feature on it but wont scoll annymore i have try'ed on other pc's and laptops still the same, try'ed re-installing synapse and so on the most common things to do . i have read this issue is quite common anny way to fix this ??

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4 years ago
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JPMESRocks
posted in Razer Support

Razer Synapse doesn't start

Razer Synapse fails to start. There is no error code. I don't know why this is happening but it started around a week ago.

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Z
4 years ago
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Bossraptor02
posted in Razer Support

Razer products freezing

So I my setup is the Cynosa chroma, Deathadder elite, and Kraken TE and have had a few problems with everything. So my first problem was with the Kraken TE, it came out of the box faulty, and everything was static and I had to replace it. The Next problem I had was everything required more power then my laptop could dish out, so I had to get a USB hub. (Not a big deal) But my latest issue has kind of got me annoyed, my mouse freezes. At random times the mouse will stop tracking but the lights stay on. (not the lights I had chose) I have tried to isolate the problem by testing the mouse on different computers with and without synapse, but the problem only happens on my laptop. I would really like to solve this problem. Any help is awesome.

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Razer.Speedcr0ss
4 years ago
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GuyWowSham
posted in Razer Support

Issues with Razer Naga Trinity

Hey all, I've had two issues with my razer naga trinity and I was wondering if these are normal. This mouse is 4 days old, and these issues have been happening out of the box. 1. The left click feels "weaker" than my right click, and it sounds a little bit more pitchier than my right click. Is this normal with most razer mice, or should I expect both switches to feel and sound the exact same? 2. I use the two button side, and sometimes the side button closer to me doesn't hold properly, if I push down in the center with full force it works more reliably, but this is very annoying, should I also expect this behavior?

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4 years ago
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xulflare
posted in Razer Support

BSOD with razer synapse

hello people, today i received my newly purchased razer blackwidow elite. as soon as i installed razer synapse, ive bsod-ed 4 times in 20 ish minutes. upon uninstalling synapse the bsod's seem to be gone again. what can i do to still have synapse without the bsods? ive ran bluescreenviewer, it says the problem is "ntoskrnl.exe" please help, sincerely. tim

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4 years ago
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earthman34
posted in Razer Support

Multiple versions of Synapse required?

I have a Mamba TE mouse and a Cyanosa Pro keyboard (not the chroma version). Synapse 3 does not recognize the keyboard. Synapse 2 does not recognize the mouse. I have to run two versions to control these peripherals? This seems like a fail.

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E
4 years ago
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smartWinterWizardspot932
posted in Razer Support

Razer ManOwar 7.1 Wireless Headset Battery Problem

Hi all! Is there anyone here did had battery issue with your ManOwar Wireless Headset? It seems the battery of my Manowar is defective already considering it wont charge anymore and only works with when using its cable. CAN ANYONE HELP? Thanks in Advance!.

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4 years ago
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radioIndigoDyePEARL524
posted in Razer Support

Razer phone 2 getting hot and battery drain fast

Just bought yesterday and phone is hot and battery drain fast 100% to 85% within 30mins only using setting.

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R
4 years ago
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ionflare
posted in Razer Support

Can't find where to configure Game Booster

I want to configure Game Booster so that it does not automatically kill iTunes every time it activates, but I am unable to find "boost level", "tweak", or anything to that effect like other similar threads have mentioned. Attached is a screengrab of what i see when i click Game Booster -> Boost. I have no idea where to look to modify what processes get closed when boost gets activated. If somebody can point me in the right direction that would be great.

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4 years ago
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Mad_Pink
posted in Razer Support

Blackwidow Chroma not showing up in Synapse

Running MacOS 10.14, latest update. Running latest version of Synapse 2 for Mac. I am actually running into 2 issues, although they may be the same. 1. When I plug in the keyboard, it shows up in Synapse with a progress bar that indicates it is loading. It gets to 41% and seems to get stuck for a bit, and then it finishes, however once it is "loaded" the icon for the keyboard disappears off the bottom of the Synapse window and I am unable to configure the keyboard. 2. I cannot get the on-the-fly macro keys to work. The light indicators that the recording has started and stopped work, however using the selected key does not execute the macro.

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4 years ago
O
OGATON
posted in Razer Support

Razer Blackwidow Chroma LED problem.

Hello! I have a blackwidow chroma overwatch edition keyboard and i noticed that my F4 key LED color was slightly off the static colors i had on synapse. About 4 days later the Y key got the same problem. The F4 can`t display RED and the Y can`t display BLUE (they get turned off when i put those static colours on SYNAPSE). Is this just a LED problem, or it will eventually affect my keyswitch as well? Because, from my understanding, the switch itself and the LED are operating separatedly. It is a fix for that? (like an LED replacement). Thanks in advance! EDIT: Tested on more than one computer, with synapse 2 and 3. EDIT 2: Doing some testing, i`ve noticed that if i use the reactive preset, whenever i press the F4 key, it lights up the F4, F3, Y and the razer logo. Here`s a quick video of the case

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O
4 years ago
EggsLeggs
EggsLeggs
posted in Razer Support

Bad motherboard firmware on the blade may expose your laptop to malware!

Just so people know before they read this, I love Razer and have always supported them but this is serious stuff. If this is a fixed problem feel free to delete this post but if it is not then this needs to be known for the safety of Razer users. A report is showing that razer blades are vulnerable to CVE-2018-4251 which may allow malware with admin perms access to the system's firmware, this is very risky as it allows the malware to save itself in the BIOS so that even full wipes won't get rid of it and it would evade any anti-virus detection as well. The CVE-2018-4251 weakness was documented in public last June, after bug-hunters spotted that some Apple machines shipped with Intel's Management Engine (ME) manufacturing mode left enabled, rather than disabled. System builders are supposed to write their core firmware to the motherboard flash then disable manufacturing mode. Last October apple quickly moved to fix this with a security update and if fox is to be believed then your m

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diegoesp
4 years ago
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RazerBladeAdvanced
posted in Razer Support

new Razer Blade Advanced - GPU not working

Hi, I have purchased a new Razer Blade Advanced 2019 about two weeks ago. I have trouble with the GPUs from the beginning. Several times while in game, the game froze, focus switched to desktop and the game turned black. I could easily relate this to error messages in the system log: Display driver igfx stopped responding and has successfully recovered. I did some googling and did the following: - Windows 10 Updates - NVIVIA drivers update - Intel drivers update - set the NVIDIA Settings to alyways use NVIDIA as a default The problem disappeared for a few days. Then exactly the same happened again. So I finally disabled the Intel GPU. Everything worked smoothly. Then today, I try to launch a game and it takes ages to start, the animations are clunky and slow. I check: NVIDIA GPU usage in task manager : 0%, CPU usage 100%. The whole game is running on my CPU without any GPU whatsoever? I click the NVIDIA control panel, which tells me the system is not connected to any NVIDIA GPU. Op

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4 years ago
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thinkPortlandOrange569
posted in Razer Support

Razer Blade 14" 2016 970m keyboard backlight not working

As title. It should be a software/driver issue since the keyboard is lighting up each time I turn on the razer blade. The backlight would be on for 2-3 seconds, and when the system is on, the backlight would be not working any more. I have tried re-install my razer synapse, still not working (current version 2.21). How can I fix it?

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4 years ago
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Infinite08
posted in Razer Support

Razer Phone 2 - Fingerprint Scanner Not Available?

I just received my phone in the mail and tried setting it up today. The fingerprint scanner isn't an option under security settings. I'm not sure what to do. I've updated to the latest firmware. I can't seem to find anything on Google about the issue so I'm guessing I'm doing something wrong or it's a rare problem to have. Anyone here happen to know how to fix this or get the scanner to be detected? I've rebooted a million times to no avail. Thanks in advance!

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I
4 years ago
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Rekkike
posted in Razer Support

Razer Blade 15 Base Model 8750/1060

Hi, I come in peace from being a longtime dell XPS user, motherboard crapped out on me in that one so I figured I'd go with Razer, always wanted one. So on the 30th of July I saw a great deal at my countrys premiere electronics store and went in for the kill, good timing with the XPS having been recently dead. Now to the question: I don't know what temperatures on these are usual, but it feels like mine is running too hot. As soon as I start a game it seems to go to 100 degrees C (According to CPUID's HWmonitor), regardless of me trying to temper it with a cooling pad with the pads fans at maximum speed. It sits in high 90's for most of the gaming with frequent visits to the 100 line. Games I've tried: Witcher 3 Total War: Three Kingdoms Xcom: Enemy Within (yes the old one) Setting: Full power and Gaming settings, plugged in. Afraid the laptops lifespan may be short with these temperatures. Are these temperatures normal? Could it be that the paste needs to be "burned in" ? I have o

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4 years ago
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Fidel1Q84
posted in Razer Support

Razer Blade 2018 Fn+f1/f2/f3 not working in game

Simple issue here guys and hoping its a simple fix. I just got this blade 2018 Advanced 15.6 and when I am in games I cant mute or adjust volume at all. I really prefer fn+f1/2/3 because it allows me to not interfere with whatever the game binded the f keys as.

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F
4 years ago
N
Norfix
posted in Razer Support

Razer insider zVault session expired!

I dont know if anyone has the same issue but i always have to log out from insider and log back when i want to see achivements. It says: Your zVault session has expired please log out and log in. Thx for advice!

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4 years ago
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Soniczoom
posted in Razer Support

Razer Nari multiple unfixed problems.

Hi. I was on here a while ago because of the Nari microphone picking up all the game sound and stuff, which got fixed by ordering a replacement off Amazon. However it actually seems to be Software and not hardware fault as my replacement now has the same problem. Not only that tho.. i could nearly live with that. But since Razer decided to update their "BETA" driver and split the NARI - GAME and THX SPATIAL AUDIO channels, it doesn't want to work at all anymore. ( The spatial audio) The Spatial Audio just doesnt play anything anymore after a week of reinstalling windows. And im tired of doing that every few weeks, just for the spatial audio to work again. Also the Synapse 3 driver does NOT seem to work properly with the Nari in general. Sometimes it just completely ignores any setting i do on it. Which is probably why the mic picks up game sound. As someone who has been using Razer products for the past 7 years or so, this is the first time i am actually heavily disappointed in a Ra

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4 years ago
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SentryTraitor
posted in Razer Support

Razer phone shutting off

I currently own a razer phone 1 and since day one if it got too hot it'd shut off; whatever, makes sense. Now though the battery will only reach 45 degrees C and then shut off or around that figure. Issue being with normal daily use I can't have it in the sun, put it in a case, or even slightly use it too much without having to take a 5 minute break every 10 minutes to lay it in a cool surface otherwise it immediately shuts off. Any reason why mine is heating so godamn quickly or just shuts off at way too low of a threshold?

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4 years ago
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connordec17
posted in Razer Support

Razer Nari (Essential) (Ultimate) showing up as speakers.

Hello, I was trying to activate surround sound on my Razer Nari Essential today and found out that the headset identifies as speakers in the sound control panel. The sound works okay but i cannot activate surround sound. On online tutorials it says that USB headphones might show up wrong because the audio jack isn't in the green scoket (3.5 mm) but since the Razer Nari Essential doesn't have an audio jack does anyone know what I can do to change the speakers to headphones or at least let me enable surround sound. Thanks in advance.

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R
4 years ago
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headCyanGARNET449
posted in Razer Support

Razer Deathadder Chroma Overwatch refuses to show up on Synapse

Hi everyone. Before I start, I've done all the basic troubleshooting solutions (trying different USB ports, reinstalling the drivers in device manager, reinstalling Razer Synapse, etc.) My products: https://i.imgur.com/fqUtAlN.png I have an old Arctosa and BWU 2013. It always ends up like this https://i.imgur.com/fIIRA4W.png and https://i.imgur.com/F6o6JwM.png The keyboard does display properly https://i.imgur.com/gTSPJTM.png but for some reason, the keyboard's driver gets assigned to my deathadder as well. Any solutions? Perhaps there's a standalone driver for my mouse?

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R
4 years ago

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