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  • 42,867 Threads
  • 61,475 Replies
42867 Threads
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SOL1DS
posted in Razer Support
Razer Thresher Ultimate PS4 - Game/Chat mix not working

Hello everyone, im quite new in the Razer Forum Business but ím urged to create a Thread about a relatively pushing matter. Ive bought the Thresher Ultimate Headset for my PS4 PRO and im finding it very troubling that i have ZERO volume Control between game Sound and Chat. Firstly i did Setup the Headset according to the official Manual. The Audio mix Game/Chat doesnt work correctly, meaning that: 1. when i Switch to CHAT Audio the Audio Game/Chat mix is completely disabled 2. when i Switch to ALL Audio the Audio Game/Chat mix is enabled but when i move the bar it doesnt bring much to the actual Audio Balance. 3. The left scroll Level/button is only regulating the Mic Level ingame, a Feature which has NO use for the PS4. Im Hearing the Voice Chat Audio at 100 and the Game Audio must i regulate through each game audio Settings and for that to be in Balance everyone in my Chat Group must reduce their mic Level to 25%. Is there a valid solution for such a big Problem? how can it be th

6
Razer.Speedcr0ss
4 years ago
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FedeFede345
posted in Razer Support
MacOS Catalina (10.15.2)

Hi all, I have an iMac running on Catalina (10.15.2) I cannot get Synapse 2 to work.... it keeps asking me to allow System Software from Razer: "Allow System software from Razer USA Ltd." But in System Settings, no option appears to enable. What to do? regards, FedeFede

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metatron23
4 years ago
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chriscmc23
posted in Razer Support
Nari mic does not work.

Everything is updated. Not on mute. Speakers work. No mic feedback at all. It says everything is working fine.

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Razer.Caziel
4 years ago
F
FBI911.
posted in Razer Support
My Nari ultimate will not turn on

So a couple of days ago I turned on my headset and I let it sit for a while and it turned off and then when I went to turn it back on it would not turn on. I have also tried charging with different cables but when I plug in the charger no lights turn on. How can I get it to turn on?

3
Razer.Caziel
4 years ago
R
Rage_YouTube
posted in Razer Support
Dolby Atmos on Razer Phone 2 to PC

Hi, I have a Razer Phone 2 and noticed it came with Dolby Atmos. Is the Dolby Atmos also available on my PC if I register my Phone? I would assume not, but I just wanted to make sure before investing into DA on the PC.

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Razer.Caziel
4 years ago
N
Nemo1391
posted in Razer Support
Deathadder Essential

Hi, I bought this mouse couple of months ago and I have a problem. The problem is that when I scroll up or down it blocks the possibility to use left or right click on desktop, similar problem in games, when I scroll down it blocks button 4. I tried every port in my PC and also reinstalled synapse but it is not helping. Can you please help me? Kind regards Nemanja

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N
4 years ago
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DJ_Lune44
posted in Razer Support
Question about Nommo Chroma speakers

I just purchased Razer Nommo Chroma speakers today and it appears that my SBX 720 Sound Blaster Connect app gets disabled whenever I turn the speakers on. I need to be able to completely adjust my audio levels since I live in a complex that has thin walls. Or just not use speakers and only use headphones(which I won't do). Normally the app looks like this But when I turn the speakers on I get this I was hoping someone had a remedy to this that they could share. Thank you!

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R
4 years ago
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Uzixia
posted in Razer Support
Razer Nari disconnecting and reconnecting randomly

Had it about 4 months and was doing great until recently (last week or so) it will randomly disconnect and reconnect, aswell as have transmission issues(?) as in static and random skips followed by the disconnects. i have never used it while charging and havent overcharged it to my knowledge, the only new thing is i moved recently and it was shortly after the move that this started (it was not damaged in the move, smooth ride here in my car in its box)

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R
4 years ago
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infoquickWine404
posted in Razer Support
Kraken activation code for 7.1?

I bought kraken headset couple of days ago, and as official razer site advertise - it is compatible with surround sound feature. I did not found any activation code inside of the box, so I cocntact support, but no reply or whats so ever. Are you guys just run out of activation codes?

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Razer.Speedcr0ss
4 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support
how do I make a complaint????

how do I make a complaint about your shocking customer support? I recently sent my Mamba Hyperflux off for replacement and they Emailed me back saying... "your wireless headset is not broken, we will send it back to you" For a start, it is not a wireless headset!!! Its a Mamba Hyperflux mouse + mat, and it quite clearly is broken, I even sent a video of the issue! They said they would send me tracking information, but they haven't. Ive emailed them 3 times and now IM just being ignored. I have been a loyal Razer customer for years, I buy all the latest products and this is how you repay me by trying to run my warranty down that expires next month! could someone please point me in the right direction on how I can make a complaint?

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Razer.Speedcr0ss
4 years ago
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Lukelib
posted in Razer Support
Brand New Razer Blade 15 (late 2019) NOT CHARGING / DEAD

Just got my brand new Razer blade 15 today! It was working good and I was testing for any issues. After an hour of testing, I was feeling good about everything! I didn't find anything wrong with it. I then realized the battery was getting low so I deiced to plug it in... Big problem the laptop doesn't charge & no lights flash when plugged in on the laptop or on the power brick. The power brick gets warm but doesn't work/charge the laptop.. Im thinking either the battery is messed up or the power brick is. I tried to test out different outlets and nothing has worked... Now my laptops at 0% and dead and I cant trouble shoot anything. I can't even use my brand new laptop.. How can I fix this? I'm in my 14 day period, Thinking about getting a replacement model. Any ideas?

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Razer.Speedcr0ss
4 years ago
Dynamyte71
Dynamyte71Insider Mini
posted in Razer Support
Nari Ultimate not charging

Mine just started to have issues where it will not charge fully. If I leave my headset on and plug in my charge cable it took 4-5 attempts of plugging to get green battery charging icon For clarification, my red charging light is on, but the animated charge battery in synapse is not green and animated like it would be charging. The last time I actually toggled on/off for haptic in the synapse gui and the charging animation started.

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R
4 years ago
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Gnooby232
posted in Razer Support
No noticeable shift in location on Kraken

I purchased the Razer Kraken as it seemed like a cheap way to get a nice pair of 7.1 headphones - and pink ones at that! However, even after testing all my drivers, downloading the Razer 7.1 software, and trying a bunch of other usual fixes, it seems like I'm not actually getting 7.1 surround sound out of my Kraken - only stereo. This happens no matter what game, film, or test software I use, and I'm wondering if my pair have some kind of malfunction or if there's something I'm missing?

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R
4 years ago
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awesomeTopazMOONSTONE732
posted in Razer Support
Razer Nari Ultimate Constantly Disconnecting and Reconnecting

My Razer Nari worked fine until this morning. It is constantly disconnecting and reconnecting i have tried multiple USB ports with no avail it makes using the headset unplayable, i have re downloaded synapse three times tried uninstalling the drivers from device manager. When I change USB ports it comes up installing "Avera AV6301" I have no clue what this is either. I have to say out of all the razer products i've ever bought this has got to be the worst i have never had so many issues with any on piece of equipment.

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R
4 years ago
K
KazeBladerzx
posted in Razer Support
Razer nari ultimate randomly disconnecting

I try to clean install but it didnt work out well plz help

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R
4 years ago
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ronkiker
posted in Razer Support
Razer Black Screen

Just bought this a few days ago. Spent maybe an hour on it. For the past couple of days, it will not come out of this black screen -however, the green flashing light at the front-leading edge seems to indicate I have power. My thought is its stuck in a sleep/hibernate mode. To be honest, this is crap. I have been a Mac user for nearly 10 years because of this sort of thing. Now, I'm stuck back into this again. If I don't get this resolved, I'm just going to return this and buy a MacBook Pro.

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Razer.Caziel
4 years ago
P
Philippm147
posted in Razer Support
Nari Ultimate Wireless Range to short.

i dont know why but if go maybe 5m away from my PC the Headset lost the connection. can someone help me?

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Razer.Caziel
4 years ago
A
Aragi
posted in Razer Support
THX sound Doesnt work/Razer Kraken Tournament Edition

Hi! ive seeing alot of post with my same issue that THX doesnt work very well only work like 2 times for me and im really dissapoint of the help here cause always asking for an Screen or something and i see everybody is doing the same thing as me, even formating pc/cleaning/uninstall etc etc the program.. Is there an really solution about this? cause i only experiment like 2 times in all the time i have with the headset (around 4 months), also the most of the time only sounds 2 calibration things tho lol, only when i could use the THX i could see the really power of the headset but the rest meh.. everything is just like yall said and still nothing..

1
Razer.Caziel
4 years ago
G
GuilherSM
posted in Razer Support
Razer Central keeps asking to log in

every time I log in in Razer central it asks my password, log in for 1 minute and auto log out, Then I have to log in again, I have the lasr version, Whats is happening? PS: At this time that keeps me log in for 1 minute I can change my account e-mail, password, e-mail etc..

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Razer.Caziel
4 years ago
T
TheSho21
posted in Razer Support
Synapse 3 Macro Problem

Hi all, FYI - Running Widows 10 Pro with a Blackwidow Elite (Orange Switches) and the Naga Trinity (12 button side attachment). I'm going to describe this as best I can: I like using multiple virtual desktops on Windows 10. However the shortcut for moving between the two is quite cumbersome ("windows button" + "cntrl" + "right arrow" or "left arrow" depending on the direction you want to go). So I decided I'd setup a macro for one of the side mouse buttons. So I click the Macros tab in Synapse and start the process. First I "record" the aforementioned key presses then assign it to the number 4 button on the side. I set it to "Play Once" I test it out and all seems well. I go into my browser and notice that essentially the left arrow button (or the right, tried both ways and it's always the last button that gets "stuck" down) is continuously being pushed down. I cannot do anything to stop it, including going into task manager and killing Synapse. The only way I could get it to stop

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R
4 years ago
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CrazyFace159
posted in Razer Support
how can i connect raiju ultimate to xbox windows 10

the controller work in every game from steam and uplay but not at xbox windows 10 [not work wired & wirelessly] so i wonder if there is something to do about it i have the firmware and driver for raiju [all updated]

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R
4 years ago
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ChipNash
posted in Razer Support
RMA delivered to Razer 15 days ago, still no replacement

I was told by Support that my replacement would ship within AT MOST 5-7 business days of Razer receiving my broken power adapter. It has now been 11 business days (15 actual days) since Razer received the faulty unit. Support hasn't sent an update in a week even though I've messaged twice asking for information. Is this common practice for the company? I'm very disappointed, to say the least. What are my next steps other than contacting a consumer protection agency? Thank you in advance for any help!

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R
4 years ago
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upVioletbest001
posted in Razer Support
Kraken TE not showing up in Synapse 3.0

i bought a kraken TE the other day and the mic is way too quiet, all of the posts every where i've seen say to go into the synapse settings and turn up the mic volume, and i would if synapse would find the headset. I have tried all the usual troubleshooting things and cannot get it to find the headset.

1
R
4 years ago
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LSUDoc2012
posted in Razer Support
GPU going bad?

Hello All, I was in the middle of a Destiny 2 session when all of a sudden I had whole screen graphical anomalies followed by a hard shutdown (not even a BSOD). I booted back up and was immediately faced with checkerboard/horizontal lines throughout my display. This was present even before Windows (ruling out a driver issue). I thought heat might be the issue so I let everything cool for 8 hours and tried again...same problem. I then went into BIOS and switched from the dedicated GPU setting to allowing the onboard Intel GPU to take over. This fixed the problem completely (now I know its not my actual display). However, when I switch back to the 2080 MaxQ, the problem immediately comes back after restart. I've opened a support ticket but was wondering if anyone had ever run into this before...it might be RMA time for this 3 month old laptop.

1
R
4 years ago
D
Daketefauld
posted in Razer Support
The THX Spatial is not working

I can't put any games to sorround Sound.

2
R
4 years ago

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