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  • 42,617 Threads
  • 61,127 Replies
42617 Threads
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Ryoga8519
posted in Razer Support
Acceleration option in Razer Mamba wireless and sinapse v3?

Hi. In the previous synapse v2 and my deathadder I had the option of modifying the amount of acceleration my mouse had and it was very useful. But with my new mama wireless and the sinapse v3, I don't allow it or I don't see the option. How can I do it? Thank you

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4 years ago
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Razer...Ray
posted in Razer Support
Razer Ripsaw HD not working

I just got my Razer Ripsaw HD and it’s doesn’t work. I tried OBS and Xsplit and it says that the device is there but it’s not detected. I’ve restarted everything and uninstalled everything and installed it again and it still doesn’t work. All I see where I should be seeing my game footage is a black screen. Help!

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4 years ago
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kiDZoR69
posted in Razer Support
Electra v2

Hello guys here is my problem. 2 days ago the synapse and surround stopped working with my electra v2. I reinstalled the windows and now i can't even install the surround 7.1 and the synapse isn't working. Any answers for this?

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4 years ago
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aeroYankeesBluecity656
posted in Razer Support
Problems with Razer Electra v2 USB

Just bought one and its a great headset for the money, I like it a lot, but I ran into a problem that keeps repeating itself...Every few hours or sometimes once an hour or so the headset just stops working randomly, I unplug it and plug it back, but I still receive no sound from in game and I have to restart the game too, this is getting kinda annoying at this point. Any suggestion what's the problem? Is it possible to be a software issue?

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4 years ago
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fpsmaster44
posted in Razer Support
Razer Cynosa Chroma key "enter" is slow walk

and if i need to click it its so hard please help me what i need to do to fix it enter is stucking and unstucking please help

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4 years ago
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rayden1124
posted in Razer Support
USB Not Recognized.

So basically i got a Blackwidow Chroma TE a few months back. At first my computer wasn't recognized and i tried and tried doing all the things i could find and somehow got it to work. I turned my computer on a few days ago and suddenly windows wasn't recognizing me again. I've tried quite a lot of things and still nothing. I've tried all ports. I've tried reinstalling synapse. I've tried to update the keyboard drivers I've tried uninstalling the keyboard drivers all together. I'm at a loss, i've tried contacting support and no answer yet.

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4 years ago
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TattieBoJangle
posted in Razer Support
USB ports stop working

So i used the razer kraken for some time and they where great but a few weeks ago when i tried to use them the second i used the mic like in discord all of my usb ports would stop so i put it down to the headset gave up on me. So i ordered the Razer Kraken Tournament Edition and to my surprise its doing the same thing the headset works great all the way up until i use the mic in windows or discord in fact to even get it to work i had to lower it to 2 Chanel 16bit 32000 Hz radio quality the mic will not pick up anything above this. The steps i have tried are as follows Clean install of windows from ISO (Microsoft website) with updates Different usb ports front back and even into my razer keyboard Bios update All up to date drivers I am not sure if this is down to a windows update as i have seen a few posts of people having the same issue in the past few days. Its a strange one as it was working great on 44100 Hz since i bought them and even the new Razer Kraken Tournament Edition r

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4 years ago
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bliksemremi
posted in Razer Support
synapse 3 no longer recognises my keyboard

so I've been using my ornata chroma for about a year now but a few days ago it just disappeared from synapse 3. I didn't upgrade from synapse 2 and I didn't do anything with the physical keyboard itself. does anyone know what might be causing this?

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4 years ago
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Joriuks
posted in Razer Support
Help with product registration please.

Hello, I wanted to ask for some help. I have loads of razer products but I have never bothered to register them and now I can't remember the date of purchase. Is there any way to register them without it?

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Razer.Caziel
4 years ago
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flowSizzlingRedever359
posted in Razer Support
Razer Blade 15 fans almost always on

Hello, I purchased a razer blade 15 base with the RTX 2060. Unfortunately I am very disappointed so far because the fans are almost always running which is unsupportable. I am simply browsing, the CPU usage is under 10% but the fans are constantly getting on then off, and so on.. The temperature is around 45 Celsius... Please tell me what to do to solve this issue.

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Razer.Caziel
4 years ago
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kelawson
posted in Razer Support
Unable to Post

I'm trying to reply to a post in the Introductions forum, and I keep getting a message telling me I'm not authorized to do that. I'm logged in with my Razer ID, and was able to post an introduction yesterday. Any ideas? Kenneth E Lawson

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Razer.Caziel
4 years ago
CedricE
CedricEInsider Mini
posted in Razer Support
Is audio output from Razer Core X Chroma possible?

Could I use one of these to get USB audio output from my Razer Core X Chroma? https://www.amazon.ca/gp/product/B01M7QQQC7/ref=ox_sc_act_title_2?smid=AKXVBT49GGF3B&psc=1

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Razer.Caziel
4 years ago
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riggie88
posted in Razer Support
Looking the exact specs of a power supply

Good day folks, I'm wondering if you can help me, I'm looking at the Blade 17 Pro but I need the exact input and output numbers (Volts and Amps) from the power supply? I don't suppose anyone has this to hand at all? I can't find it in the manuals. Thanks Craig

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Razer.Caziel
4 years ago
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RonIN87
posted in Razer Support
Razer Blade 15 integrated Camera not working

Hey razer-guys, my loving blade is not connecting to the camer anymore. I use it not often so i can´t directly link it to an w10 update or anything else. I was not able to find the camera in the device-manager, but i see 4 unknown devices. Unfortunately there is no cam-driver in the download section... Can you tell me where i can find the driver for camera? Are there any known workarounds i could try (beside the 2 First Pages in Google?) Thanks and kind regards Sebastian

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4 years ago
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soloSAPPHIREViolet541
posted in Razer Support
Razer Blade 15 black screen and loop boot

Dear all, When i start my razer blade 15 advances 2018, the light on keyboards went ON then off and continue loop with light on and off on keyboards and laptop and the screen still stay black... All firmware and bios updates done, still issue, sometimes after continues loop, start finally but if restart, same issue again... Some advice please ? thanks,

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4 years ago
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fastSmokyTopazDIAMOND920
posted in Razer Support
Error 43 Please Help

Posting on here as official Razer support just doesn't seem interested. So I got a Razer Blade 15 a couple of weeks ago, and it worked great, for about a week. Then one day it just stopped, now when I try to play a game it caps out at about 9 FPS on lowest graphic settings. Checked the Device manager and its showing under display adaptors that my Graphics card is not working properly, error 43. Its a Nividia GeForce 2080 max-Q. But it recognises the model of the graphics card so I don't think its a hardware connection issue but I don't really know. Is the error 43 the reason for my performance drop? Or is it unrelated is my first question. My second question is does anyone have another way of fixing this error? I've tried installing older driver versions for the graphics card and Windows, tried uninstalling my graphics driver and reinstalling with the newest Nividia drivers, tried updating BIOS, and tried reinstalling windows but nothing works. If anyone knows anything else I c

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4 years ago
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Cyber_Munky
posted in Razer Support
Razer Blade Broken Camera, bad experience with razer support

So I've been a Razer Blade customer for years, my first blade I got imported from the US in 2015, they're really a competitor for macbooks. I'm now on my 3rd Blade, the Blade 15 Advanced (mid 2018) which I bought 24th Nov 2018, this is my primary work laptop. After 9 months of use the camera just stopped working, as a software developer working remote a working camera is important. So after doing the usual cycling of drivers, updating bios etc I contacted razer support, my original ticket 9th October 2019. I was advised to wipe my laptop and revert to the recovery partition, as this was my work laptop I couldn't do it immediately but eventually I managed over a weekend and unfortunately it made no difference. I was then recommended to send the laptop in for repair, again something I could not do immediately as I have to work. I was told that if I kept the original case number I could get the ticket reopened at a better time. So I reopened my case on the 5th December 2019 as I was rea

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4 years ago
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BiRYUM
posted in Razer Support
Razer Blackwidow Lite - Gaming Mode help!

I can't figure out how to turn on Gaming Mode with my R Blackwidow Lite. I'm checking solutions online but nothing really explains but it says on it's master guide that R Blackwidow Lite has Gaming Mode features. Anyone encounters this problem? Please help, it's screwing my game up, hitting windows key and such. Been seriously frustrated with the synapse as it doesn't show anything in terms of gaming mode, can't even remapped the windows key.

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4 years ago
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ventureRaspberry292
posted in Razer Support
Razer Phone 1 Digitizer Repair Cost

My Razer Phone 1 has recently developed a dead zone in the middle of the screen. I tested it out with the Show Taps option and it doesn't register anything in that given area. I was planning on getting the digitizer fixed by Razer since I can't find a digitizer online, but I do not know how much that costs. Can anyone clue me in on the price?

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Razer.Caziel
4 years ago
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YeeHawBoi69420
posted in Razer Support
Simple RMA Has Now Taken Almost a Month

I received a Razer Gaming Phone 2 with a broken volume button. I used the phone not even week before it broke. I sent it in for a replacement almost a month ago now. This is absurd. Razer has had my phone since December 16th 2019. I was excited to finally have a new phone after a year of saving and now I am down the $350 with nothing to show for it. The responses I get (when I get them) are the most sub-standard copy-pasted BS. There is NO WAY the holidays delayed my replacement for AN ENTIRE MONTH. I want a BRAND NEW replacement phone sent to me IMMEDIATELY (the phone I sent in was brand new so I expect nothing less). I am DONE with this garbage. I will NEVER buy products from Razer again because of this.

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Razer.Caziel
4 years ago
M
melvo
posted in Razer Support
Defective 65W power adapter options

I have the original RBS from 2016 and recently the 65W power adapter decided to intermittently stop working. I went to Razer Support but got an absolutely awful agent who had no idea. I gave up and went too buy a replacement, however seeing as a replacement is $79 and only available in North America (I'm based in Europe), I went looking for third party replacement options. I found a suitable one that worked just fine, but unfortunately gave off quite bad static so that had to be returned. However in the meantime the original dud seemed to start working again. I wanted to test to see if it's actually working and have HWMonitor running and the lowest VID figure shows a minimum 20% of the max so maybe that suggests there is still a problem. But that's just me guessing. My questions: Is there a way you can properly check that the adapter is working consistently? Does anyone have a good adapter suggestion that wouldn't cost me over $100 to purchase?

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Razer.Caziel
4 years ago
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Upsidedownmarmot
posted in Razer Support
THX spatial audio not letting me record in game sound via screen capture

Basic setup is a wireless Nari ultimate, default audio device set to THX spatial in windows 10. Sound and spatial audio work just fine in game etc, but when i record things via shadowplay or gamebar (i tried both for troubleshooting purposes) there is no in-game sound. I tried recording in dual channel mode, when dual channel is enabled It captures microphone sounds and an 'empty' in-game track. When i change the default audio device to be "Nari ultimate headset" i.e the non-THX version, shadowplay does record audio but I lose the spatial features. So my question is this: How can I use my Nari ultimate in wireless mode, with THX spatial enabled and be able to record in-game audio via screen recording software such as nvidea shadowplay or microsoft gamebar?

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Razer.Caziel
4 years ago
M
MonsterDonut
posted in Razer Support
Hammerhead troubles

I bought the Hammerhead earbuds about a week ago and I'm already having troubles with them. Sometimes when I have them connected to my phone or laptop the audio either cuts out or just isn't synced with the video or game. Did I do something wrong with them or is it just going to do that?

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Razer.Caziel
4 years ago
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Anomable_Keane
posted in Razer Support
Right Click

So Yesterday I bought a Razer Viper Ultimate, and few hours later the right click is very slow while playing a game and trying to reset the camera. Another example is like 5seconds ago I move the mouse to go on left and kept doing the previous move. Can I fix it or my mouse got some issues. Should I go change it to the same mouse or should I get the Razer Viper?

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Razer.Caziel
4 years ago
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thibounet
posted in Razer Support
Problem with Razer Blade Stealth 2018 and Aorus Gaming Box RX580 8Gb eGpu

I bought about 2 month ago an Aorus Gaming box rx580, and after fighting with it for a while I managed to make it work reliably, until this week. After a good play session the night before, it just doesn't want to connect to my Blade Stealth anymore. When I open the thunderbolt tab, it doesn't shows anything. When I plug it into my pc via Thunderbolt 3, it just charge the pc, but no more. And a short time ago I had a problem where the eGpu would start up fine and connect, and turn off automaticly after 2 minutes. Do somebody knows anything on how to solve this pls ? And if it's the thunderbolt 3 port that is defective, can I get a full refund for the pc ?

1
Razer.Caziel
4 years ago

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