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Razer Support

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  • 38,867 Threads
  • 56,411 Replies

38867 Threads

D
DofficInsider Mini
posted in Razer Support

Razer Signature mini software

Hi, I have questions about something new that happened to the Razer Viper V3 Pro.It recently came out and has a new feature called “Auto-switch polling rate when in-game” / IN-GAME POLLING RATE.Will this come to other mices like Razer Viper Mini Signature Edition?= 

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D
23 days ago
B
BrunojackieInsider Mini
asked in Razer Support

Unvalid pin

Why is my razer gold card saying invalid pin?

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B
23 days ago
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Wolverine-1980Insider Mini
asked in Razer Support

Nordic Layout new Razer Blade 16 2024

Hello Community!I’m approaching to buy the new Razer 16 and I cannot find any example/picture of the nordic layout to understand if it’s suitable for my use. “Nordic” can be Norwegian, Swedish, Danish, Finnish and so on.Does anybody knows which will be the installed layout?  I’m writing in 4 different languages and for me the best option will be the Swedish since it has the ÄÖÜ (german) +  I use  èàò (italian). Thanks in advance for your replies!  

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W
23 days ago
F
Fr6d6ricInsider Mini
asked in Razer Support

"@passmail.net" e-mail adresses not accepted by Razer. Why ?

Hi, Razer doesn’t let me change my current e-mail with my new “@passmail.net” e-mail address in my Razer profile. “Invalid email” error message is returned by Razer, while my e-mail is valid and functional. Razer => please add “@passmail.net” adresses as accepted e-mail extensions in your system, from all of my hundreds of accounts, you are the only ones forbidding / banning “@passmail.net” adresses, this makes no sense ! Thank you. 

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F
22 days ago
Mahantm3
Mahantm3Insider Mini
asked in Razer Support

will the razer kishi work with my poco m2 pro

Help me 

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Mahantm3
22 days ago
Mason.The.Butcher
Mason.The.ButcherInsider Mini
asked in Razer Support

Razer BLACKSHARK V2 HYPERSPEED power saving doesn't work.

I bought a brand new V2 Hyperspeed, aside some once in a while popping sound, it was working fine until I updated the firmware.after the update the wireless power saving capability stopped working. (the automatic turning off of the headset after some idle and mute time/in my case, 15 minutes)here are the methods already used for resolving the issue:fully uninstalling/reinstalling synapse. 2. all settings on synapse have been double checked. 3.ran the firmware updater again. (didn’t let me update) 4. headset factory reset. 5. cable change/port change and etc. the wireless power saving option is very important for me, if anyone has any method to help me on this matter, I would appreciate it.

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Mason.The.Butcher
22 days ago
Aureolinclubfresh674
Aureolinclubfresh674Insider Mini
asked in Razer Support

transaction declined

I've been trying to purchase razor gold for the past week and it just keeps declining... I've no idea why! I have money on the card sufficient to purchase the good but it's just not working. Any help? I really want to buy this skin on mlbb

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Aureolinclubfresh674
22 days ago
C
ChizzykInsider Mini
posted in Razer Support

over scratched card

I over scratched my card 

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C
22 days ago
V
VisionRx7Insider Mini
asked in Razer Support

Intel Graphics Dead. Code 43

My 2021 Razer Blade 15 Advanced’s integrated screen suddenly went black. The laptop was sitting on my desk at the office attached to external monitors. I realized the integrated screen was off at some point. I thought it was odd, but probably just needed a restart. The restart didn’t help. I checked device manager and it says the Intel gpu failed to start, code 43. I shut the laptop down and performed a cmos reset which didn’t help the situation. I shut the laptop down again and reseated every ribbon cable attached to the motherboard. I still have a black screen. The indicator led on the front of the laptop is pulsating green which IIRC means the laptop is in sleep mode which is strange because it can still output from HDMI or Thunderbolt. I then thought, maybe the lid sensor was bad. I opened the laptop again and tested the magnetic lid sensor which I found to be on the LED indicator PCB. It seems to be fine. I am unable to get into the bios settings because I have a blank screen unti

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V
22 days ago
eiBlank
eiBlankInsider Mini
asked in Razer Support

Razer Blade Pro (RZ09-0368)

Hello everyone, everything good? I have a Razer Blade Pro (RZ09-0368) and I recently bought a Benq Morbiuz EX2710Q 2k@165hz monitor, an excellent monitor by the way. But I'm facing a huge problem, in Windows 11 Pro, I'm only shown 144hz, and I can't change it to 165hz in any way.The laptop's Bios is up to date, all drivers are up to date, Windows update is up to date, everything that could be updated has been! I also bought a specific HDMI 2.1 cable from UGREEN to try to work the monitor at 165hz, and it didn't work either.I've already tried the procedures here on the Razer website, to change functions in the BIOS, but without success either. In the Nvidia Control Panel, the Manage Display Mode option does not show me, I have also tried everything possible to change, without success. Can you help me ? Thanks in advance.

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eiBlank
22 days ago
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askerizci123Insider Mini
asked in Razer Support

Phone number change

Hello, I changed my phone number, but I forgot to update it on here before changing it. Now I can’t access to anything on my account because every step wants a verification code from my old number. Can anyone help me with this subject?

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A
22 days ago
thinkOldMauveFIREOPAL446
thinkOldMauveFIREOPAL446Insider Mini
asked in Razer Support

Laptop screen not working after small hit to side of screen

My laptop received a tiny hit to the side of the screen and the screen went black.The laptop works fine with an external screen, and the internal screen is not recognized by the OS. Could it be that only the connector got loose or do I need to replace the screen?And assuming I need a new screen, how can I find the exact model to order? My laptop was RZ09-03102 with 13.3" FHD Matte (1920 X 1080), 120 Hz screen. I would appreciate any input you guys might have.Thank you!  

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thinkOldMauveFIREOPAL446
22 days ago
K
KorinmarkCZInsider Mini
asked in Razer Support

Deus Ex Mankind Divided Chroma RGB dont work on accessories in new razer synapse beta

Chroma lighting not working for deus ex - Mankind Divided on new synapse beta. The lighting works for other games(Diablo 4). Can someone please advise me?

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K
22 days ago
boxRedOrangegreat788
boxRedOrangegreat788Insider Mini
asked in Razer Support

I want to track my phone Razer Hammerhead True Wireless X, Bluetooth RZ12-03830100-R3U1

Where is the tracking number of my Razer Hammerhead True Wireless X | RZ12-03830? And what do i have to do with the number to find the earphones?

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boxRedOrangegreat788
22 days ago
Pinkaerozone953
Pinkaerozone953Insider Mini
asked in Razer Support

Problems completing purchase - need US paying address

Hi, this is urgent.I am trying to buy a laptop with my company’s card, which can only do transactions in the US. Because the online payment address for Razer is not in the US, I can not make my purchase. Is there another method of completing my purchase with a US address?

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Pinkaerozone953
22 days ago
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jongseokbInsider Mini
asked in Razer Support

Is the kunai 120mm cooler no longer available?

I'm assembling an ATX with Razer products, but I can't assemble it because I don't have a kunai120mm cooler.Are you no longer selling it?All you need is 3 pieces of 120mm… 

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J
22 days ago
RedVioletfunbuzz179
RedVioletfunbuzz179Insider Mini
asked in Razer Support

Windows 11 Behavior - Razer Blade 14 2023

I am hoping someone can help me solve this problem.I am running Win 11 on this laptop. I use it for sw development work.I have turned off fast reboot as one potential solution which did not work.PROBLEM: When I close the lid, despite all power settings indicating that the machine should go to sleep, sometimes it does and sometimes it doesn’t. I know it’s not asleep because the LED on the front of the laptop will sometimes transition back to green from white.WORSE PROBLEM: I cannot know what the state of my machine will be when I open the lid. I often have Edge browsers open, or VS Code running or both. I will close the lid, and when I come back to use my machine it’s as if the machine has rebooted. No apps remain open.This is UNBELIEVABLY frustrating.I am constantly losing state. I have to restart apps. Some do a good job of restoring, some don’t, but I should not have to do this.Why is this happening?What can I do about this?

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RedVioletfunbuzz179
22 days ago
classicSapGreenegg834
classicSapGreenegg834Insider Mini
asked in Razer Support

supercell id invalid

When I am buying things in brawl stars they say my user format is invalid

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classicSapGreenegg834
22 days ago
Markrusselpog
MarkrusselpogInsider Mini
posted in Razer Support

My Mobile number is not exist how to change number

Good day Razer gold. My mobile number is not exist i want to change number to buy again, how to change mobile number?. Thank you. 

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Markrusselpog
22 days ago
EMERALDgreatStizza678
EMERALDgreatStizza678Insider Mini
asked in Razer Support

authentication

I lose phone right now can't remember authentication please help me

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EMERALDgreatStizza678
22 days ago
Tojo434
Tojo434Insider Mini
asked in Razer Support

Book 13 BIOS Updater stuck at 99%

Hi there!It seems like the BIOS updater on my Book 13 is stuck. Mouse and keyboard inputs are locked, and the updater has been stuck at around 99% of the green progress bar for 24 hours. After 10 minutes, the screen turns off. The laptop can still be unlocked, but nothing happens afterward. Windows continues to run unimpeded, as the time, battery level, and newly plugged-in devices are recognized and displayed correctly. Only the update program is truly stuck. I don't know what else to do and would greatly appreciate some help!

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Tojo434
21 days ago
RiozNewbie
RiozNewbieInsider Mini
asked in Razer Support

THX code even though I activated years ago

HI all,I hope someone can help, I activated THX and Spatial a long time ago, reinstalled Synapse and THX and now it asks me for the code? Why is this please I thought you kept it once you activate it or is there a problem with my account as it’s a different computer? 

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RiozNewbie
21 days ago
A
Anonymous
posted in Razer Support

ef digital kod

24/04/2024 tarihinde haliltopuz10@gmail.com mail adresime gelen ef dijital kodlarim daha önce kullanılmıs uyarısı veriyor kodlarimin tekrar kullanıma açılması gerekiyor lütfen yardım 

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A
21 days ago
V
venturefastDaffodil328Insider Mini
asked in Razer Support

Blackwidow V4 Pro - Lighning issues: LEDs turning off after a while. | Razer Insider

I have the exact same problem then this ticket Blackwidow V4 Pro - Lighning issues: LEDs turning off after a while. | Razer Insider but the solution was apparently found in a pm 

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V
21 days ago
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ICY_still_aliveInsider Mini
asked in Razer Support

sms

I don't receive sms verification codes from my current phone.

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I
21 days ago

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