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Razer Support

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  • 38,974 Threads
  • 56,542 Replies

38974 Threads

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seilf
posted in Razer Support

Help with Synapse

I recently got a Huntsman elite and with it got the updated Razer Synapse 3. Now the new synapse cannot find my previous product the Naga Hex v2. I had already deleted Synapse 2 and redownloading it doesn't it as it cannot find my mouse either. What should I do so that the program can find both devices?

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5 years ago
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thomasklee
posted in Razer Support

Razer Blade Stealth 2019 Issues

Any one else experiencing these issues with the 2019 Razer Blade Stealth: 1. Overly aggressive throttling leading to slow performance (plugged or unplugged) 2. Bad USB C connection. Doesn't always charge when plugged in. Slow charge, or plugged in and discharging 3. Coil Whine. More pronounced when plugged in.

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5 years ago
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TeaRosefastspaceship499
posted in Razer Support

Problem with custom profiles on lock screen

Whenever I lock my screen, I cannot get my custom lights to show on my keyboard. Is there a way to fix this? I have a Blackwidow Chroma V2.

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5 years ago
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Vaul96
posted in Razer Support

Razer Synapse not detecting Cynosa Chroma

After Synapse updated from 3.0 beta to Razer Central I am not able to access the chroma settings for my Cynosa Chroma. I have the Chroma Studio module, but when I click on it it says "This module requires a Chroma device. Third party devices require chroma connetc etc" I have Chroma Connect installed and it is still working when I play Warframe It is also not showing my Naga Hex (Wraith Red) anywhere under devices, which was previously showing up in Synapse 2.0. If it is not supported by 3.0 is there still a way I can access the settings/macros for it.

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5 years ago
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LXVII21
posted in Razer Support

Chroma sort of broken for me

It all began when I changed my motherboard, after the boot I installed the latest synapse and none of the RGB is working anymore on my keyboard/mouse. Prior to this it was working perfectly fine. But now I dont even get a preview when customizing anything, it just stays unlit. But what's weird is that my usual setup for the RGB is showing on my keyboard, not my mouse, but its not doing any of the effects i was using, only the colors. Almost like its burnt into the keyboard, cant change it or do anything at all with it. When I try, it just does nothing on synapse like it never happened as well as on my keyboard. I tried a reinstall and reboot but nothing, tried uninstalling and reinstalling the drivers, still nothing. Not sure if anyone knows a solution but if you do it'd be appreciated

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5 years ago
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NerdishNoob7
posted in Razer Support

Man O War Mic Quality

I've been loving my Man O War ever since I got it. The mic and sound quality was a huge improvement from what I initially had. The mic sounds really good with Mic Monitor, but on Discord and Nvidia Highlights, my mic sounds pretty terrible honestly. So I decided to disable Mic Monitor from Razer Synapse and I enabled "Listen to this device" in the Headset Microphone Properties. The result was the same poor quality from Discord and Highlights. I raised the mic to 48000Hz, which sounds better, but still not as good as I would've hope. Could someone help me please?

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5 years ago
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DearLady
posted in Razer Support

Help with Man o'war headset... Suddenly not working?

I've been using this head set for about 3 years now. Never had a problem with it; sometimes it would lag a little when connected but that was about it. Suddenly yesterday (after using it the night before just fine) it won't connect. The head set beeps, turns on and off, says it's charged... but when I plug in the usb nothing. It won't even show up in Synapse (which has actually always been a problem -- sometimes it would show and sometimes it wouldn't but the headset would still work regardless). I did what was suggested while searching google but nothing is working. I uninstalled, reinstalled, updated, plugged in, unplugged, left it charging over night thinking maybe it was drained (because last I used it it had been at a very low percentage) and was just taking a long time to connect, but now it's next day and it's still not working. Is it possible that the little usb connector died? I did notice that when I plug it in nothing happens whereas before the sound would immediately be s

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5 years ago
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SimpleFruit
posted in Razer Support

My Razer Goliath Extended Chroma is bending please help

Hi my razer goliath chroma extended chroma is bending and i tried to put heavy books on top of it for 50 hours and it didn't work so i was wondering if i could iron it safely remember its chroma so im wondering if i could iron it without no harm to the LED light or the mousepad itself

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5 years ago
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SimpleFruit
posted in Razer Support

Curved Razer Goliath extended chroma wont flattend, Please help

Hi Curved Razer Goliath extended chroma wont flattend, Please help I tried almost everything please answer ASAP im going to a LAN party in a couple of day sso please help me

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5 years ago
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SetherAedekae
posted in Razer Support

Razer Black Widow Chroma v2 and DeathAdder disconnect

I have no idea why, but when i am using my keyboard it will periodically start turning off, acting as if it has been unplugged. And once it starts, it doesn't stop until i restart my computer. This has screwed me many times in online games, and through all of my searching i found no solution. When i close the Synapse app and use the keyboard without it, I can use it just fine, but this is an issue that I cant find a solution to and It is extremely obnoxious. I am actually typing this with another keyboard as it is shutting off my blackwidow right now every 3-5 seconds and turning it back on. I have already set it so that my computer does not shut off USB ports to conserve power, and that has not helped. If anyone has a fix i would greatly appreciate it. It also tabs me to the synapse app and opens it over and over again until i restart my computer. Thx

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5 years ago
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Zanthero
posted in Razer Support

Other people can hear internal sound audio in call while Kraken Pro v2 mic is muted

I recently just purchased the Kraken Pro v2 headset and I love it so far; the sound, audio, mic. I just absolutely love it. My only issue is that if I am in a voice conversation and I mute my headset using the control and I, lets say I play some music or watch a YouTube video. Who ever is in the voice conversation can hear my music or the video I am playing. This doesn't happen when my mic is unmuted but is only happening when it is muted. I looked into it briefly with research and haven't found anything helpful. Any help would be appreciated, thanks!

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5 years ago
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SimpleFruit
posted in Razer Support

Curved Razer goliathus extended wont flattend

Hi i bought my razer goliathus extended a couple of weeks ago and is was flat on my desk the other day but then today it was curved up all random sides of the mat. the edges, sides and in the middle. please help, and sorry if my english is bad im from denmark

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5 years ago
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shahn90
posted in Razer Support

Core V2 triggers blue screen of death

I've been using it fine until last month with RTX2080 installed in core V2, and suddenly it started crashing my computer nonstop whenever I plug it in. Any solutions been found to issues similar to this?

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5 years ago
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techBrightMaroonshare985
posted in Razer Support

Naga trinity: side panel and lights turning off

Hello, I have a brand-new Naga Trinity with the 12-button configuration. The side panel keep turning off while playing World of Warcraft, its stays off for a few seconds before it turns back on. I can still use the basic mouse functionality during this. Things I have tried: Polling rate to 500. Changed power management of the mouse/usb-hubs in the device manager so the computer can't turn it off Other usb port. Remove the side panel and clean the contact points. Current situation: Windows 10 Razer synapse Version 3.4.115.10915 Thank you for the help and if more information is needed I would like to hear this.

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5 years ago
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SuperMaki
posted in Razer Support

THX Not Working on Kraken TE/Can't Calibrate Surround

So, for some reason, I can't even use THX at all. I press the button over and over, and the LED THX indicator just never lights up. The headset works fine, mic works fine, every other button on the control box works, just not the THX button. For absolutely zero reason. I seem to be the only one with this issue, I have searched up and down. Also, I can't use Synapse 3 for the headset since Synapse 3 is bugged and never opens on my PC. I can't calibrate Razer Surround Pro on Synapse 2.0. I can only hear anything if I have "Headset Earphone Razer Kraken TE - Chat" set as my default playback device. But if I set that as my default device, it automatically turns off Razer Surround. Also, within Razer Surround Pro, I can't select my headset for the Audio Interface. I only have the option between Realtek Digital Output & Realtek High Definition Audio. On top of all this, the Razer Kraken TE doesn't show on the optimization list. What is going wrong? Why is there always so many finicky issues

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5 years ago
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thejerry1
posted in Razer Support

Nari Ultimate THX Surround lagging in BF V

Sometimes from no obvious reason sound start lagging when is THX Spatial Surround ON. It's almost look like even game start lagging too. If I ALT + Tab to change settings from Surround Sound to Stereo, Synapse 3 would not let me open scroll menu. I have two options. Try to restart game or turn OFF THX Spatial Audio. Please, any recommendations?

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5 years ago
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iDevestator
posted in Razer Support

Razer Kraken 7.1 v2

Hello, I would like to know how to fix the problem once for all. So at the beginning when my PC turns on i get a weird sound from my headset and i need to unplug them and plug them back in. Then my synapse 2.0 wont recognize them. I reinstalled windows 3 times by now in less then 3 months just because of this expensive headphones. I created 2 new accounts for razer just because of the headphones. Nothing helped nothing solved the problem i have all the latest updates both usb hubs, bios, windows, synapse and what do i know what more. I will cry at the day when i start my pc and i dont need to do anything about the headset and that i can use them for the money i paid them. Thanks.

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5 years ago
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Lord_Necula
posted in Razer Support

how do i unlink steam

i would like to unlink steam as i linked the wrong steam account and i cannot find where to get rid i spent 2 hours figuring it out this is very frustrating

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5 years ago
Voltimaz
Voltimaz
posted in Razer Support

RGB/Lighting Issue

First of all, been a Razer fan as long as I can remember. But the recent issue made me to rethink my future upgrading to another brand rather than Razer. Here's the problem: DeathStalker Chroma: Everything was working the night before, and when I sleep I tend to leave my PC on for gaming afk n stuff. And I also tend to shut off my chroma when I go sleep. The next morning none of the light/chroma would light up, tried restarting computer, reinstall Synapse 2.0 and plug in different ports. But none of those works. Everything else works fine, only the C/1/S placeholder will light up, Gaming Mode or Macro placehold would not light up at all. DeathAdder Elite: Same problem with DeathStalker, but once Synapse been reinstalled the light will comes on again, but the none of the effect options works and the reason I'm not using Synapse 3.0 is because it only support the mouse and it doesn't support my keyboard and headset. Razer Man O War Wireless: Everything works, RGB lights up. But I c

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Voltimaz
5 years ago
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Beleisalove
posted in Razer Support

new keyboard won't program CTRL from mouse

Just connected an Ornata Chroma keyboard and programmed all of the functions for gaming I want on it and my Roccat mouse, but it won't allow the mouse side click to be the CTRL function. Why? Help please?

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5 years ago
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T21STCPG
posted in Razer Support

I want to change my profile picture.

When I change my profile pic on insider it only changes the Razer ID one, not my insider pic. Am I missing some option? If anyone knows how to change insider profile pic please tell me!

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5 years ago
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ZaffreCORALgeo223
posted in Razer Support

Help me my circle button is very sticky

How do I fix this

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5 years ago
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bizeggBitterLemon259
posted in Razer Support

Razer Phone unable to receive and make calls

Good day guys. I'm just curious if anybody else is having this kind of issue? I already had my phone RMAd and still getting the same issue. My issue is that if I put my preffered network mode on LTE/3G/2G, phone can't switch bands to receive or make calls. I have to force my preffered network to 3G only so i can make and receive calls.

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5 years ago
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Kooltone
posted in Razer Support

Razer Wolverine Ultimate - Will not connect

Hello! I have the Ultimate controller and it's awesome...when it worked! It seems that once I connected the Oculus Rift, the computer will no longer recognize the Wolverine. I unplug the USB, plug it back in and it's not recognized and wont turn on...dead in the water. My rig is a ROG Strix, Win 10, Intel i7-7700 @ 2.8 ghz, 16gb RAM, 1060 graphics. Anyone have a fix or idea before I uninstall all of my Wolverine software & start over?

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K
5 years ago
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Daddy_CooI
posted in Razer Support

Razer refusing to sell me a new DPI Clutch

I have the Razer Basilisk mouse, of which I have lost the DPI clutch. I contacted Razer support, who informed me that I could buy a replacement for $16 USD. Several days later they sent me an email stating they didn't realise I was in Australia and would therefore look into the case further. A few days later I received this from support: I received recent feedback from the warehouse team that the spare DPI clutch button is not available and may never be available for the AU region. We apologize for the inconvenience. Sincerely, Armand Razer Systems Support We apologise for the inconvenience? I find it completely unacceptable that they can't sell me a small button that is available in the US. How can they not sell replacements for small pieces of their hardware?

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5 years ago

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