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Razer Support

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  • 38,905 Threads
  • 56,448 Replies

38905 Threads

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AshbyHeadHunterInsider
posted in Razer Support

Razer Cortex not tracking FPS for Desinty

Hi All Razer cortex isn't tracking FPS data for Destiny which is launched using the Blizzard launcher. It does know how long I have played it for and last played. Target is set as C:\\Program Files (x86)\\Destiny 2\\Destiny 2 Launcher.exe Start in: C:\\Program Files (x86)\\Destiny 2 Cheers

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5 years ago
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Xenovir
posted in Razer Support

2016 blackwidow stealth repair costs in ph

hi my keyboard started to get strange, i rarely used my keyboard like less than 10x a month, never abused and handled with great care since i bought it in 2016. while i can still type, some keys started to light up even my lighting settings are set to off. hopefully you can give me the cause why my keyboard started to get strange. and finally if anyone from the philippines tried their keyboard repaired, hopefully any of you can give the estimates of the costs. thanks

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5 years ago
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PacificBluecampleet072
posted in Razer Support

Razer synapse 2.0 on Macbook pro cannot find my very new Deathadder Elite from package

Hi, I just opened up my Deathadder Elite from package and connected with my mac, it was typically operated. But when I installed razer synapse 2.0 and just logging in. It showed the message "Please connect a razer synapse enabled device". Even though, it was connecting. There is no problem with clicking or scrolling, it works properly. How to fix this. Please help I wanna adjust my DPI

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Razer.Caziel
5 years ago
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everbayZaffre449
posted in Razer Support

Razer Phone WIFI Drops

I am having some problems with the WIFI on the original Razer Phone. When connected to WIFI the latency is really high. It also keeps dropping and re-connecting. In some cases I have to put the phone in Airplane Mode and then turn on WIFI only in order to get it to connect to access points. I am having the same issues on a variety of different access points. I have no problem connecting to these access points from other devices. Anyone having similar problems or have any suggestions on how to resolve these connectivity issues? It has been like this since I bought the phone a couple months ago. Any suggestions are appreciated.

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5 years ago
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TrillBeatz
posted in Razer Support

Razer Pro v2 Kraken Not Working on W10

I just bought this good looking headphones but the sound quality is not good at all. W10 does not recognize them and I just hear in an inferior quality. The mic is not even working. I tried with the single jack and now I connected the dual jack for audio/mic but neither is working. Please I need help asap

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5 years ago
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qbapll
posted in Razer Support

RIFT - A trouble

I don't receive Silvers during playing RIFT. Any suggestions?

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Razer.Caziel
5 years ago
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citybestFuchsiaPurple205
posted in Razer Support

Razer Raiju Ultimate issues

It's been less than a week since I got hands on my brand new Razer controller for ps4, and the performance is utterly disgusting. First of all, I'm having the same stick drift (right stick) issues everyone seems to be familiar with, no matter wired mode or bluetooth. Other rather annoying issue that makes playing rather unbearable is the touch pad. Whenever I open up the keyboard on ps4 or play a game where touch pad button opens up a map, it all goes nuts. I don't really know how to describe it properly, but it seems like the pointer movement somehow resonates with the RGB-lighting around the touch pad. I literally can't type anything or move around on map, because the pointer is going all around. Was hoping to get a somewhat good-quality controller for a 200€, but after this purchase this might be the last one for Razer from me, and really considering to send it all the way back. Hopefully there's easier solution for these problems, other than sending it all the way back and hopi

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7
5 years ago
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vengerSC2
posted in Razer Support

Razer siren voice feedback issues.

I've bogouth an razer siren, about 2 or 3 months and in the third week the voice feedback won't are working anymore, there are any way to solve this ? I work with audio, and these voice feedback are a real important thing.

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5 years ago
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MagusRazer
posted in Razer Support

Polling rates broken for over a month and still no fix yet, to all developers

I can't believe it. I'm forced to manually switch profiles for the last month and there is no fix for this in the newest update. Maybe the developers don't know about it. So again, for the sixth time. Links to threads I mentioned the problem: /need-help-with-3-3-1012-101219.43428/#post-464844 /synapse-3-update-18-oct-2018-release-announcement.43385/page-2#post-462997 The issue: In version 3.3.1012.101219 you broke the polling rates this way: Whenever I switch a profile, it doesn't update the polling rate and it stays at 1000 Hz even if the new profile has a different rate. If I want to use 125 Hz, I would have to manually switch polling rate to 500 or 1000 and then switch back to 125 Hz. Video with proof: https://streamable.com/a404c The problem is not on my side. It is in your synapse.

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5 years ago
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Misiuz87
posted in Razer Support

Razer Nari THX sound problem

Hello. When i turn THX some sounds are not played correctly (example: sea in AC Odyssey sounds like some kind of robot thunderstorm). To fix that i need to change EQ setting from one to another. But then everything sounds like from tin can (muffled), even if i go back to eq settings i use earlier. So basically THX spatial sound is not working on my Razer Nari headphones. What a shame. Is there any way to fix that ? Sorry for my english.

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5 years ago
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rushQUARTZMintGreen242
posted in Razer Support

payment failed!!

its almost a week and the staff who helped me expedited my ticket complaint...and to my dismay customer support just asked me to friggin elaborate on the screen shot of my transaction in it explains everything ie time stamp, price, vendor and last 5 digits of my card...it took 5 days for u guys to ask me that question that will pro long the wait time??!! omfg wth r u doing razer

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5 years ago
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SIlentDark1211
posted in Razer Support

Blackwidow Elite Chroma Freeze

Sometimes when I use the volume dial at the top of the keyboard, turning it too far results in the current chroma effect freezing and the dial will stop functioning. So far the only thing that seems to fix it is unplugging the keyboard an plugging it back in, then completely restarting Synapse by closing it through Task Manager. Is there any faster way to fix this?

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5 years ago
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ThrottleAbuse
posted in Razer Support

PUBG not switching to profile

I am not sure what happened but in the last week or so the function where Synapse switches your profile when you open a game stopped working for this game. I believe there was a Synapse update. It looks like the software is looking for a application to run named ExecPubg.exe to switch profiles to my Pubg profile. I noticed that there is no application running by that name when I play Pubg. The only application I see in task manager is named TslGame.exe and is in the same folder. I tried to switch the profile to use that application but it wont take the setting change when I browse for it. Any idea how to fix this.

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5 years ago
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Rhomulous
posted in Razer Support

Update for Raiju Ultimate??

!!!!! Help !!!!! I don't have stick drift but I do have noticeable lag while using wireless to my PS4. I only have v1.01, I did not update to the v1.02 (beta). I don't know why but a lot of people have been asking for help in this forum but only a select few have been offered support? I'm sorry but I don't understand what the criteria is for being selected for help on the product? Are we supposed to ask for help here or is there a different forum we should complain on? I've noticed a handful of people have shared links to the update v1.03 for the Ultimate but they all appear to be different addresses which is a little odd. Some say they were given a link that helped but wouldn't share it with anyone else. Is the update a tailormade patch or is there something else going on? Please someone help, this is the first 'Pro' controller I've ever bought, the first Razer product and by far the most I've ever spent on a controller.

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5 years ago
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CarlMisten
posted in Razer Support

My Razer Nari Ultimate Settings!

Hi, these are my settings! First go to the audio icon at the bottom right of your screen, right click on it then select sound, go to playback, select your headphones (Razer Nari Ultimate - Game) select properties, go to advanced, select reset default values (I have channel 2, 16 bits, 48000 Hz (DVD quality) below it says Exclusive mode, they should be decoded, then go to spatial sound, it should be off, press Apply. In razer synapse Mixer - turn THX off. Enhancement Bass boost - You decide, 20 - 50 Voice Clarity - off Sound normalization - off Haptic intensity - You decide 20 - 60 or off. EQ 31Hz - 2 63Hz - 2 125Hz - -2 250Hz - -2 500Hz - -2 1kHz - 2 2kHz - 2 4kHz - 3 8kHz - 3 16kHz - 4

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LukeSkyballer
5 years ago
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SeethingFalcon
posted in Razer Support

Razer man o war 7.1 wired all pc audio playing through mic

my headset has started to play all of my pc audio through my microphone, I have tried messing with the sensitivity settings and I have plugged my headset into another computer and it worked, so I am wondering what it could be. it has previously worked before. I have also checked the cord and replugged it in and also reinstalled synapse. none of this has worked. please help :slightly_sad:. my pc is the razer blade. when i turn up my sensitivity a bit he can hear himself. i had a higher sensitivity than this before and it had worked fine. if i keep my sensitivity low i have to shout for them to hear me

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5 years ago
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TrueAussieNinja
posted in Razer Support

Razer Kraken TE - Game not working!!!!

I have set in the sounds menu for [razer kraken te - game] to be my default device and [razer kraken te - chat] to be my default communication device, but nowIi can only hear sound out of the chat option? The mic on my headset is also really low even though i have all the settings turned to max. Please help i can only hear things from discord and nothing else.

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5 years ago
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Fakhoury
posted in Razer Support

Changing the lighting effects of my Blackwidow Ultimate

Hello, Can someone please tell me how to change the lighting effects on my blackwidow ultimate keyboard to static? I have installed Razer Synapse and register my device, but whenever I try clicking on "chroma studio", it shows me the following error message: "No Network connectivity detected" Thank you, Nour

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5 years ago
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Ruvaakreyth
posted in Razer Support

Not recieving support ticket responses

Recently I put in a support ticket regarding one of the products I bought, however, after a few days I did not receive a reply, only an email reminder that I did not reply to the answer. The same thing happened after I sent them an email saying that I didn't receive their email. I checked my spam folders but there was nothing there either. Has anyone else had this problem, is there a problem on my side, are you supposed to receive answers by email in the first place? Because I receive the notification that the ticket was accepted and that I haven't replied to the answer, however, I can't find the answer itself.

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5 years ago
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HyperZetflixInsider Mini
posted in Razer Support

Replacement Status

Hello Razer. I already sent my hammerheadbt because of defect. Thesupport team contact me that the hammerhead has been arrived. But the last email from the support is 3 January. How to know the status of my replacment

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5 years ago
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MeowmeowK
posted in Razer Support

Razer Chroma CMD Key Stopped Responding

I've been using the keyboard for around 2 years now on mac, maybe 3, I don't remember and recently I started having issues where after a restart the cmd key would not work. I've checked and it isn't a key-press issue since the key stroke registers. Sometimes it would work again after disconnecting and reconnecting the keyboard, others not. I'm not sure how to handle this one. Anyone had this issue before? EDIT: Removing Razer Synapse, deleting the files and reinstalling seems to have solved it for now. But I'll see how it runs after a few restarts since the keys would randomly start working after a restart. Will update... And after disconnecting the keyboard it's back to not working. :|

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5 years ago
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Sektorr
posted in Razer Support

Switch chatter

Hello,i'm new here.I'm here for ask a little help if u can.Last year in December i bought the Blackwidow Chroma TE v2(green switches) keyboard,after 3 weeks of normal use the nr "1"key started to chatter randomly.The keyboard is very clean,no dust or other pieces of food(chips,snacks,etc).I've tried to blow the switch with compresed air and nothing,i've uninstalled Synapse 3 the issue still here,trying different usb ports,plugged in another pc,laptop the problem persist.I've tried to install Synapse 2 and uninstall it too,cleaning registry directory,i reinstalled the OS(win 10 x64 Pro).I also try to reduce delay in Keyboard Settings what i founded in Windows.Nothing helped me.The weird thing is that is not happening always,only randomly and sometimes it works just fine all day long or 3 days.Did someone has this kind of issue in the past?I would really apreciate a little help.ThankYou.

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5 years ago
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RocketSauce28
posted in Razer Support

Synapse 3 keeps disconnecting from my Hue Bridge

I recently purchased a hue bridge and 3 hue compatible lights so that I could sync them with my Razer products with the intent of using the dynamic in game lighting (the thing that changes your peripherals to match something happening in game). So initially, it was working. No issue. Then after about a week it stopped. I'll start up a game and it will say that the bridge is connected, but shortly after the game is started up it disconnects. Having it connected normally out of a game works fine. It is only whenever I start up a game that it will disconnect shortly after. Any help would be appreciated. Thanks!

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5 years ago
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Puff_NaV
posted in Razer Support

Lost piece from Razer Electra V2

Hi as of reading the title I don't think I'll get as much help, but its worth a shot! So I have lost the mic Piece for this product "Razer Electra V2" and I'd like to ask if I could use my warranty to get the piece back. If I cannot get this piece through a warranty Id like to purchase this piece. I have Been searching and searching for this certain mic piece but cannot find one for this specific Headset. And I thought maybe if I ask here id get some sort of help or no help at all.... Which is fine, its just I don't wanna go through buying an entirely new headset just for a lost mic piece. I've looked everywhere and it just seems like it got up and left my house I turned my room and any possible place of where I used or placed it upside down. If you cannot help in any sort of way let me know and its fine I'll just use it without the mic, it's just that communication is very important for competitive gaming. thank you for reading.

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Jenjar
Vanguard
5 years ago
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radioPaleSilverworld861
posted in Razer Support

Razer Synapse does't recognize my products

Dear Community, I own a Kraken Chroma (for about 3 years by now), an Abyssus Essential as well as an Ornata Chroma (bought yesterday). Kraken Chroma works perfectly fine with Synapse 2 - Abyssus and Ornata are not being recognised. Neither in Synapse 2 or 3. I already tried re-installing, re-connecting as well as several other things. It's simply not f****** working. If there's no fix, I'll definetely return both products, since I am not able to use them properly. Please help.

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5 years ago

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