Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 42,487 Threads
  • 60,967 Replies
42487 Threads
P
PhantomAgony9
posted in Razer Support
MSI Graphics card not syncing using synapse 3.

Dont know if this happens with this model or if my card isn't working correctly, but it seems that the rgb in the graphics card is lagging when controling rgb with synapse 3, this doesn't happens with msi software. Everything else connected to my motherboard is perfectly synced. I'm using a msi mpg z390 gaming pro carbon msi 2060 gaming z Gskill trident z rgb razer hdk rgb strips cooler master rgb fans conected to the msi mother board Using Razer synapse 3.4.630.62510 Dragon center 1.0.0.50 Also tried with msi mystic light 3.0.0.50 Here are some videos showing the problem, even when the effect is slow still has a little lag.

5
R
5 years ago
C
ConfessedSpace3
posted in Razer Support
Razer Blade 15 WiFi Issues

Hello All, I purchased a Blade around March 2019 and I have been happy with the product overall except for one large issue that I have had on the computer. It will consistently drop the connection to my WiFi network every two to five minutes if I am not playing a game. I will lay out all I have and what I have done. Laptop Specs: Razer Blade 15" Gaming Laptop 15.6" Full HD 1920 x 1080 60Hz 8th Gen Intel Cor i7-8750H Processor, 6 Cores Mobile Intel HM370 Chipset NVIDIA GeForce GTX 1060 Max-Q 16Gb Dual Channel SO-Dimm 128Gb SSD + 1Tb HDD Windows 10 Intel Wireless-AC 9260 IEEE 802.11a/b/g/n/ac & Bluetooth connectivity My WiFi is provided by Spectrum. The router/WiFi unit is: Arris TG1672G Band: 5 GHz What I have done: Contacted Razer Support where they instructed me to uninstall the Wireless Ac network adapter and reinstall it. I did so and it helped for a period of time so I thought it was gone. It started dropping the WiFi right after the window to respond was closed. I opened up

7
R
5 years ago
_
_sQbany
posted in Razer Support
Razer Kraken TE Low Volume

Hi, I have problem with my Razer Kraken TE. Volume is really low on audio jack and USB(THX) any other headphones work propely. I reinstalled synapse 3.0, unplug an plug headphones, THX controller and nothing changed.

1
Razer.Caziel
5 years ago
illathon
illathonInsider Mini
posted in Razer Support
Username

Why has my user display name changed? It was "Goddard" now it is this crappy thing. I tried to change it back, but it won't let me.

1
illathon
5 years ago
Z
zaphbr
posted in Razer Support
Customer support doesnt give a f****

I had a lot of razer equips, recently my razer kraken mic`s stopped working, i contacted support and they said that there was nothing they could do because i bought it 1 year and 11 months ago and the warranty is limited to one year. i`ve been a razer customer since 2005, when i bought my first "razer copperhead" and ever since had a lot of different products, but as it seems, they dont care about it. Now i am changing to hyperX for sure.

0
Z
5 years ago
D
DRAGONMASTER412
posted in Razer Support
Razer phone lock button is acting up.

For the FIRST razer phone released in 2017 Last couple of days my razer phone's lock button has been acting weird. I haven't dropped it or hit it on anything. I just been using it like i normally do. So when i click it in the centre it would sometimes double or even triple click the button (I had to disable the double tap for camera shortcut after this started) but apparently through looking at it when i click it at the very bottom of the button it works fine. It still clicks when i press it When i press it at the top theres a quiet click When i press it in the middle there is a load click sound ( yknow like when you click a button ) When i press it on the bottom the click sound is almost silent. Anyone have any ideas. I tried restarting it but that never solved the issue. It all just seems very selectively working. Because sometimes it would work normally and sometimes it won't and at this point its driving me crazy I've had it just over a year

4
D
5 years ago
R
Rekkoningg
posted in Razer Support
Kraken 7.1 V2 Audio Issues

Hello everyone! As you can tell I'm here to request help on done audio issues I've been having with my Kraken 7.1 V2. I've had the headset for almost a year nowwith no issues. However, today when messing with the Kraken surround sound and EQ settings I noticed that I had an updatefor synapse. After the update completed and I restarted my computer I booted up discord and Apex Legends and noticed immediately that the sound quality had changed. I tried literally every solution I could find on the internet, contacted live chat customer support and tried their solutions then finally tried all I could think up. Now this is my last ditch effort to get some help before switching brands. I've got to say that I've been buying Razer products for nearly 10 years now. I've had nothing but problems with Razer headsets but have had great experiences with other Razer peripherals. Here is my issue: After the synapse update my headset audio went from crisp and clear to muffled and distant. I've ex

2
R
5 years ago
F
ftm_Sap
posted in Razer Support
Razer Leviathan Mini won't turn on.

Hello. My Razer Leviathan Mini won't turn on. At first I was thinking it's a battery problem, but I disassembled the speaker, unplug the battery (it's was 7.26V) and charge it with LiPo Balancer charger to 8.4V. Plug it back to speaker but the problem is still there. If I push the button, the BT LED made a short-short blink, PW LED doing nothing. If I plug in charger (5V 2A) PW LED pulsing red, as it should in charging mode. But have no any reaction on PW button. I have no any Service Center near my house, so was thinking try to repair it by myself. Maybe you could give me any advices what should I check? Visually the PCB's have no any burn SMD's, the capacitors also looks good. I would ask for datasheet, but hardly anyone will give it to me. So just ask an advice. *If someone's needs any photos from inside, PCB's etc. or advices how-to-open-it I'm ready to share.

0
F
5 years ago
R
Ravenford
posted in Razer Support
Razer Blade 15 1060 Base model Problems?

Hello, i've bought my razer blade 15 two weeks ago. The thing is, this is my first laptop, so i don't know how hot they are supposed to run, or what is considered too hot. I downloaded throttlestop and Intel Extreme Tuning Utility, because i felt my laptop was too hot between the screen and the keyboard. I was testing multiple games: GTAV, Fortnite and WoW. I used an external screen where i was checking the temperatures, The game ran on the laptop screen. The average temperatures of the cores were 70-85 degrees, but rarely it hit 90, and once it even hit 100 degrees, for like half a second, and it went back to the 70-85 range. I tought to myself it's not too bad, might undervolt it later to make it a bit better. When i exit the game i went to the synapse app and put the performance mode back to 'balanced" from "gaming" mode where I had the fans spin on a manual, higher rpm. In that exact second i noticed i couldn't move my cursor, windows button didn't work, the machine froze. After li

1
Razer.Caziel
5 years ago
D
dreamerjohn
posted in Razer Support
Can't find orbweaver chroma in Razer synapse 2.21

Hello, I read several threads about not finding the orbweaver in synapse 2 after the update. But i can't find the proper solution. My setting is synapse 2 for my orbweaver chroma en synapse 3.4 for my naga trinity. I have tried the following options: uninstall synapse 2 and reinstall synapse uninstall synapse 2, remove the orbweaver driver and reinstall synapse 2 uninstall synapse 2, remove the orbweaver driver and unplug it en try to reinstall synapse 2 uninstall synapse 2 and 3, reinstall 2 and then 3. uninstall synapse 2 and 3 remove the the orbweaver driver, clean my pc from any razor dir and also cleaned my registry, and reinstall everything. and last i uninstalled all, first connected my naga and then the orbweaver. All with the same result, Synapse 3 with my naga is running perfect. synapse 2 does only show the buttons, register your razer...., visit the store and view compatible devices and my orbweaver is giving me a nice lightshow and the default profile is operational, b

6
D
5 years ago
M
mamemimelai
posted in Razer Support
Razer Cortex Philippines

Why is razer cortex not supported in the Philippines? I have android v9 and installed the app. But when I visited the website, my country is not included in the supported countries.

1
Razer.Speedcr0ss
5 years ago
E
Eran365
posted in Razer Support
Razer blackwidow x tuornamante chroma lighting

hello i got this key board and i have the synape 2, and when i download a lighting from razer site and try to import it its dont show me the file.

1
Razer.Speedcr0ss
5 years ago
H
hood1983
posted in Razer Support
change device on razer appengine

how do i change my output device on my appengine? doesnt let me

3
Razer.Speedcr0ss
5 years ago
kennethyha
kennethyhaInsider
posted in Razer Support
Add Razer Kiyo to Razer Silver Redemption next month (August)

Please add Razer Kiyo to Razer Silver Redemption catalog next month in conjunction with Razerstreamer quest, please. Thanks a lot!

0
kennethyha
5 years ago
C
chromebison
posted in Razer Support
Synapse not working with Dell WD15 Thunderbolt Dock

Hey folks. Just got a Dell XPS 9570 and WD15 dock and can't get Synapse to settle down for the life of me. The issue is that the mouse and keyboard (Ornata and Death Adder) become intermittently unusable while connected to the dock. Their color schemes will go back to default briefly and while doing so I cannot use the mouse or keyboard. If I have Synapse open, I can see where they are disappearing and reappearing where the devices are listed. If I close Synapse, the problem goes away completely, but I obviously cannot use my personal configurations. I've updated all drivers, BIOS, firmware of the laptop, dock, and peripherals and still the issue persists. Also, the dock is the proper power rating for the laptop (180w). Any help is much appreciated.

0
C
5 years ago
D
Deucalion2336Insider Mini
posted in Razer Support
Claim control and wolfenstein on razer rtx

I bought a razer blade 15 rtx 2070 from local shop. How can I get redeem code for control and Wolfenstein? They said if I register my product at razer and I will receive email with code but its already 5 days and no mail is coming. Pls help me

0
D
5 years ago
R
RUScorpion
posted in Razer Support
Razer Kraken pro v2 (Razer surround 7.1 new sof

Good day. There is no activation code for the new Razer surround 7.1 software. The headset on the Razer ID is registered. How can I get it? nothing came to the mail address. email - [email]ruscorpion@live.ru[/email]

0
R
5 years ago
T
tsarbomba666
posted in Razer Support
Razer Blackwidow ultimate 2016 registration code

My razer blackwidow ultimate registration code won't work I know I put the code in right the 0's are zero's not o's. It said the serial number is unknown.

1
Razer.Caziel
5 years ago
A
ArmanR2
posted in Razer Support
I need Help with Razer Atheris Wireless Mouse

hello everyone i need help i bought Razer Atheris wireless mouse and i was happy about it till i use it for 4 or 5 hours my mouse lag like it stutter when you move your crosshair same in dota when i move my mouse pointer it either got stuck or then moved way far like inaccurate and it annoys me my whole game messed up because of this and i tried disabling razer software still i have this problem now i don't know if its the mouse problem or the window cause it happen on desktop too so can you guys please help

1
Razer.Caziel
5 years ago
T
timbergus
posted in Razer Support
Razer Naga Trinity Polling Frequency Freezing Games

Hi all, I have bought recently a Razer Naga Trinity, and I'm having problems because GW2 freezes if I move the mouse inside the game. Researching on Internet has discovered me that the polling frequency of the mouse is the problem, so I have reduced the default frequency from 1000Hz to 125Hz in Synapse settings, and now the game goes just fine. This also happens if I use the mouse without having installed the Synapse software. Do you know what is happening here? What is the default polling frequency of the mouse without the Synapse program installed? How can I fix this problem? Thanks

5
Razer.Caziel
5 years ago
S
Sam1Special
posted in Razer Support
cannot link mg Razer ID to Razer Insider

Why I can't link my razer ID? im reading this thread but it seems I cannot still do the linking /how-to-link-your-razer-id-to-razer-insider.1904/

3
Razer.Caziel
5 years ago
Y
YaBoiButton
posted in Razer Support
How so I get my game Keys with my purchase?

So I recently purchased The Razer Blade Pro 17 and the Rogue Backpack and they come with 2 games, Control and Wolfenstien but I have received my order and havent received any game keys or even an email confirming I have received my order? Anyone know how long I have to wait or am I missing something? Thanks

0
Y
5 years ago
D
DaiBach99Insider
posted in Razer Support
Razer online purchases

Hi all - if anybody ordered their gear direct from Razer - what was your experience? I submitted my order 2 days ago, but order is still in "processing" status and I paid for expedited shipping expecting to get it this week, but they still haven't processed the order. No response to emails, no telephone number for queries, no online chat outside of US... beginning to worry I made a mistake ordering direct, or choosing Razer due to the non-existent support. Hope you existing customers can reassure me? How long do they actually take to turnaround orders? Do they respond to queries/issues?

1
Y
5 years ago
I
IVORYeasyWhite726
posted in Razer Support
'dead' right arrow key and page down key

So I recently got a Razer Cynosa Chroma Pro a few months ago and been loving it since. Thing is, while I was away from my computer, my little brother tried to clean the keyboard with warm water. I came back 20 minutes later and saw that the keyboard was wet. I turned it upside down and shook it till no more came out. Then I took paper towels and dried spots where some didn't come out. I did a quick test to make sure the keyboard worked since in the product description razer stated that this keyboard was spill-resistant, so I thought nothing of it. Little did I know that the right arrow key and page down key did not function at all. I checked if any macros were running and there weren't any. I checked in synapse to see if it still responded sadly no. Now I am afraid it's been water damaged. I tried blowing through it to get any dust out and try and fix it but it did not prevail. Now, since it was a few months ago that I bought it the warranty is still in check but I want to see what I c

0
I
5 years ago
D
D3athClutch666
posted in Razer Support
Why won't Razer Insider recognize my Razer Kraken for the audio reward?

I purchased a Razer Kraken about a year ago, but insider doesn't recognize that this is a razer device so I can't claim the audio reward. Why is this?

1
Razer.Speedcr0ss
5 years ago

Badges

View More
CookiesCookie settings