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Razer Support

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  • 39,981 Threads
  • 57,775 Replies

39981 Threads

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AlphaChad6969
posted in Razer Support

Can't remap mouse buttons of my deathadder elite on my macbook air

So I just got a deathadder elite, and in the synapse 2 software it won't let me remap the mouse buttons to a keyboard function. I can get to the appropriate screen where it asks you to press a key to bind the button to, except no matter what button I press nothing happens. The same occurs whenever I attempt to record a macro; I press buttons during the recording, then upon testing the macro it's as if no keys were pressed at all. Any suggestions on how to fix this? I've tried reinstalling and updating all of my software and everything to no avail.

1
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5 years ago
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kilometers553
posted in Razer Support

Chroma not working

Whenever I go into the Chroma tab on synapse it tells me that I have no compatible games however I have many that I know chroma can be used on such as overwatch. Any suggestions would be much appreciated.

1
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5 years ago
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Anonymous
posted in Razer Support

Synapse problem

Synapse 2.0 dont detect my Razer Kraken 7.1 v2. I tried to uninstall synapse and deleting the remaining files ( i also check the register) But nothing worked, this is very frustated. Can someone please help me?

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5 years ago
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Anonymous
posted in Razer Support

Registering a Razer product

I have an age old mamba( the first one which came out) can anyone tell me how to connect it to my Razer id. Please help!!!!! Thanks.

1
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5 years ago
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Tonysshed
posted in Razer Support

Black widow Chroma v2

Sorry im new to all this. Im testing the v2 and was wondering if the lights should work when you plug the keyboard up or do you need to download the program before they will work?

1
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5 years ago
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jls7884
posted in Razer Support

Headset audio issues

I have recently purchased a Razer Nari headset. For some reason I am having a lot of issues with audio quality. Playing games I am getting noticeable audio lag as well as choppy sound and static like audio pretty frequently. This is the first gaming headset I have owned so as far as troubleshooting methods I am at a loss. I know for sure that I only have these issues with the headset so I do not think it is a pc issue. Audio is perfectly fine on my HIFI system. Any help would be appreciated. Thanks. Jacob

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5 years ago
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Coolmatter
posted in Razer Support

Razer Kraken 7.1 Chroma issues

Hi! I have the Headset Razer Kraken 7.1 Chroma for almost 2 years. The lighting is stuck to the default cycle breathing and wont respond when i change the settings. I have tried uninstalling the software even the synapse but still nothing... some help please. Thanks!!

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5 years ago
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Coolmatter
posted in Razer Support

Razer Kraken 7.1 Chroma issues

Hi! I have the Headset Razer Kraken 7.1 Chroma for almost 2 years. The lighting is stuck to the default cycle breathing and wont respond when i change the settings. I have tried uninstalling the software even the synapse and tried all the usb ports (2.0, 3.0, 3.1) but still nothing... some help please. Thanks!!

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Razer.Caziel
5 years ago
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barbecued_water
posted in Razer Support

Using Razer Synapse

When I try to connect my mamba wireless to razer synapse 3 it will not work, I scan with the hue and it doesn't work. I don't know where I can find the "Manual ID" for it, I updated the firmware for it and i re-downloaded the razer synapse 3. I would appreciate some help.

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Razer.Caziel
5 years ago
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Anonymous
posted in Razer Support

Cant connect mouse pad?

Everything is valid accept for my Model No. I have tryed and tryed to retype it over and over again.

1
F
5 years ago
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pajaxd
posted in Razer Support

Mogul.gg win streak problem

I had 10 win streak , but it got back to 8 win streak. Photo proof: 1. http://prntscr.com/m0mbru 2. http://prntscr.com/m0mc4a 3. http://prntscr.com/m0mcer 4. http://prntscr.com/m0mcm1 PS it shows highest win streak but i achieved it today.

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Razer.Caziel
5 years ago
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Anonymous
posted in Razer Support

Ordered Item did'nt arrive on the Game that i bought

Hey i would like to us why this thing happen, I bought a Item using Razer Gold on the game that i playing but i did'nt recieve anything and razer gold deducted already the said amount. Anyone who can help me thankyou

1
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5 years ago
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tagg3d
posted in Razer Support

Razer Thresher headphones to pc - help

Hi all My current headphones steelseries snapped a while back and I decided to get a new pair for christmas, went for the Razer thresher after seeing some really nice reviews, I am mainly a PC gamer but play xbox occasionally as well so i went for the xbox version of these. I did not realize that the adapter did not come with the headphones i had purchased and i have no way to connect these to my PC, i thought i could atleast have a wired option if i did no choose to go wireless but seems they are completely wireless. Im sure i need a bluetooth adapter, do i need the official xbox one windows adapter or will any bluetooth adapter do? i cannot find a store close to me that sells it or has one in stock bar a generic brand. Or is there any other way to get these connected im extremely disappointed and thought this should have been included in the box and my first experience after always wanting razer products im fairly annoyed. (there is a small disclaimer that says it is not include

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5 years ago
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NeoRekt_
posted in Razer Support

Chroma Sync Crashes.

Hello everyone, I have a problem whenever I try to open the Chroma Sync ".exe". It just appears for a milisecond, then crashes. This started to happen after I installed the add-on for CSGO. P.S: I have the latest version of Razer Synapse installed.

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Razer.Caziel
5 years ago
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SapphireJADEauto817
posted in Razer Support

Mouse4 and Mouse5 and DPI Buttons do not work

My Mouse4 and Mouse5 will not bind to anything and my DPI Buttons don't have any effect on my sensitivity. I have a Razer Mamba Tournament Ediition. Everything else is fully functional on the mouse.

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5 years ago
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NinjaMan101101
posted in Razer Support

Ornata Chroma Won't Change Colors

So I just bought the Ornata Chroma during Black Friday and am really loving it. Except that after the first time I shut off my computer with it plugged in, it seems to get stuck on whatever light setting I had it on before I turned my computer off. For example, the first time I used it, I had it set for Fire but then I decided to shut off my computer and take a break for a bit. A couple hours later when I turned it on and tried to change it to the starlight setting, nothing would happen. That and the fire that it turned on to was stagnant and wasn't moving at all as it should be. The keyboard is brand new and worked when I first plugged it in so I don't know what the issue is.

7
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5 years ago
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N0V0CAINE
posted in Razer Support

the serial number on my headphones wont work

I cant register my headphones they are the kraken 7.1 v2 chroma

2
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5 years ago
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DeEstebanGamer
posted in Razer Support

Stats and heat maps in synapse 2.0

I dont know why but it doesn't appear the stats in synapse 2.0. I have a razer deathadder and an ornata chroma and since a few months I can't access the stats window. Is it a bug or they just disable the option?

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D
5 years ago
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CANAANP
posted in Razer Support

razer synapse stuck on this screen/ even with razer product plugged in!!!!

5
Jenjar
Vanguard
5 years ago
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ItzTheDayInsider
posted in Razer Support

Razer Sila issues

My ISP is Verizon fios/gigabit with the gateway modem/router. Device hardwired to Sila is Xbox One X. I followed all steps in setting up the Sila, Even restored the gateway and Sila multiple times with no luck. I move the Sila to DMZ, I login into the Sila and enable upnp and on the Xbox it has a moderate NAT. When I disable upnp in the Sila, the Xbox gets a strict NAT. When I port forward the Xbox in the Sila, it also gets a strict NAT. When I move the Xbox to DMZ in the Sila, it gets a moderate NAT. I called Razer support and after about 30 minutes on the phone, she just said it's a security issue with Verizon and nothing can be done. I currently have it in bridge mode, but I lose all the features from the Sila which is the whole point in getting it. Has anybody had this issue and came up with a solution besides bridging the Sila?

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5 years ago
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Ultiversailles
posted in Razer Support

Razer Nari product number

I have stumbled into a problem when it comes to registering my new Razer Nari headset, I can't find the product number, I no longer have the box for which I'm wondering what can I do to still get the warranty for my new headset?

3
R
5 years ago
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Dodo1200
posted in Razer Support

Raiju ultimate Stick drifts Problem

hi, I have the usual problems with the sticks of the raiju ultimate, could you give me the link of the latest firmware available? is the third time I change the controller and still the same problem ....

1
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5 years ago
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alex747380
posted in Razer Support

Razer Blade Stealth HDMI/Video Card

Hello there This question goes to anyone who can explain why there is no video card in the blade stealth? The backstory is that I got a blade stealth i7- 8550 with x core 980ti. All working fine and lovely. Only till I went home for Christmas and plugged my blade into my tv for the first time, that I found out that it couldn't handle playing a simple video. After contacting Razer support, they explained that the blade stealth as good as it is requires the eGPU as it does not have a video card. Shocked by this news I wanted to ask if one this is true. That a simple video is unable to be played on tv with this current laptop. Second that there is no way to fix this. And third is this could be down to the HDMI or other problem. Any help or advice would be great and at this point as much as I love the blade stealth. If it cant play a simple movie through HDMI. Was it worth the money I payed

2
Joikansai
Vanguard
5 years ago
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bryssoonnlarkin
posted in Razer Support

Razer Kraken Pro V2 not showing up under playback devices.

So I just bought myself a new headset and mouse for my Predator Helios 300 Gaming Laptop, and while I was playing games, I noticed that my mic was not working, but the headset sounded great. So I go to my taskbar and look at the "sounds" and only the laptop speakers show up. "Speakers (Realtek High Definition Audio (SST))" So before, when I plugged in headphones/ear buds, they would show up, kinda like this: (but thats just a picture from google not my actual laptop.) This is the whats showing up on my laptop currently: So the headphones are currently plugged in but don't show up, and yes I've clicked "show disabled and disconnected devices." Bluetooth headphones connect just fine and allow me to change back and forth between the regular speakers and the Bluetooth ones, but any pair of line in headphones/ear buds to the jack on the side of my laptop do not show up, but they still play sound when watching videos, playing games, etc. Can anyone tell me why and how to fix it? Than

2
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5 years ago
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Spacecool277
posted in Razer Support

Overwatch Razer Deathadder Elite red mouse wheel

I bought this mouse last year and its been working great. The only issue is today its mouse wheel displays red and the logo turned off. If I restart my PC the lights go back to what I originally set them to. After an hour it goes back to the red mouse wheel and turned off logo. I've tried razor synapse as well but nothing seems to fix it. The mouse and dpi works fine but I would love to fix this lighting issue. Has anyone had this problem and know a way to fix it?

1
R
5 years ago

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