Razer Support

So I have a weird issue.  I have two deathstalker v2 pro TKL keyboards, basically identical, both on latest firmware 1.7.0.0The first keyboard connects to all machines - no problems.The second keyboard keyboard refuses to connect via bluetooth to a specific machine - but weirdly it does connect via bluetooth to other devices ( a mac mini, a different computer, to an iPad Air)Any hints anyone? In more detail:Keyboard A will connect viausb-C  to computer 1 (with the cable) 2.4Ghz  to computer 1 (with the dongle) bluetooth - to computer 1 running win10 and to computer 2 running win11Keyboard B will connect viausb-C to computer 2 (with the cable) 2.4Ghz to computer 2 (with the dongle) bluetooth - to computer 1 (win10), computer 3 (macOS), an iPad Air - but NOT to computer 2On

Ive had this issue for probably since i got it in the first place but havent been able to do anything about it cause the updater for the monitor doesnt work since when i get to the update part its always greyed out, ive tried usb-c to usb-c and normal usb a to c and usb-c, no work and ive also tried to run as admin the updater, it alsodoes get recognised tho from my it wanting it to be connected as some audio which i disable immediately lol. Anyway ill use a pic so u guys see, and ive also tried diabling hdr and going to 60 hz etc but no luck… I just want this screen flickering to go away… it ojnly happens with certain applications so it doesnt happen all the time. my version is currently 1.04 new version is 1.06 idk if the updates will work since idk where a description of changes is lol. Also i do have a dodgy usb port on this one which i did contect razor about and they said to send it back in or something but i didnt want to do that 2 or 3 yrs ago since this was the only

Snap Tap key binds are getting blocked when playing games (mainly valorant) and wont let me move in game at all. The chat macros that I also have set up also do not work when games are open.

The latest version of Razer Synapse appears to be completely disabling my Hunstman Elite keyboard. While Synapse is running, the keyboard is completely unresponsive. Once I disable Razer Synapse, it starts working again.This has happened with previous versions in the past as well. Is there a way to rollback to the previous version of Synapse until this has been fixed? Every time I try a clean install of Synapse, it doesn’t seem to resolve the issue. 

Hello!I have a Razer Blade 15 as well as an Eero network in my house.  I have 3 different Eeros around the house and my laptop automatically connects to the furthest one which really messses up my internet.  How can I fix this problem?

Registration Page is saying my serial number is invalid. I’ve made sure I’m not confusing any of the characters for another.Help would be appreciated. Seems like I keep running into issues of some kind around registration or warranty service with every Razer purchase the last 5 years. *sighs*

My Razer Barracuda X (2021) model stops working. I tried all the possible troubleshooting. updating firmware, checking connection, but same issue. I tried to check the microphone privacy settings and paring it again but no luck. hope anyone can look on to this issue. Thanks in advance! 

Can u redeem razor gold?

Long story short, my PC was reformatted and I made the poor choice of installing Synapse 4. This is the 2nd time I’ve (accidentally) installed Synapse 4, resulting in my keyboard becoming glitched: https://www.reddit.com/r/razer/comments/1jk5ded/blackwidow_v4_75_wireless_modifier_keys_not/ I’m now in the exact same position as I was before. However, my “FIX” doesn’t work. I must’ve accidentally stumbled across a keybind/key that allows you to bypass the firmware updater tools “You already have the latest firmware restriction” which I now can’t seem to figure out. Has anyone been able to reliably force a firmware re-flash?

When I try to access the program through id.me it says that it's not available currently. I've sent a few tickets about this previously but haven't gotten any responses. Does anyone have some info?

I am confused to why my audio is silent on max volume with 3.5mm plugged in and in Bluetooth mode i only have audio in one ear but volume is normal, if anyone knows why please let me know since i can’t get any repair or anything since i don’t have the warranty or anything anymore 

Hello, I've recently purchased my Razor Ripsaw HD Capture Card. Ive followed all physical instructions on what goes where. I have video in 1080p(even though it says I can use 4k but doesn't tell me how) I have it connected to pc and my Xbox series X. I have figured out how to get audio from games, party chat. But its not picking up my mic, and I still dont ha e game chat audio. Just party audio. I've looked up and down many different post, youtube videos and tutorials. And I can't seem to figure out what im doing wrong. Ive set my video capture device on OBS to Razor Ripsaw HD HDMI. And my audio input I've swapped back and forth between microphone (Razor Ripsaw HD, Razor Ripsaw HD HDMI) and no mic audio or game chat audio coming through. Ive also set between both direct sound and wave out on the Audio Output Mode. Still nothing. I have a friend who can use his controller  and his headset and it picks up his voice and audio perfectly. I had him try and walk me through it and we've  h

I just purchased a Naga Pro v2 and I noticed that the Razer Mouse Charging Dock Chroma states that its compatible with the Naga. Where do I find the puck that will work with this dock? https://www.amazon.com/Razer-Mouse-Charging-Dock-Chroma/dp/B08HC6N4KY/ref=sr_1_2?crid=1E76ZAUL1SZXE&d

I have Huntsman mini analog yet i dont have the snap tap feature i bought this keyboard a bit ago and i dont wanna get another keyboard just to unlock one feature 

Hello,I’m experiencing an issue with my DeathStalker V2 Pro keyboard. The RGB lighting turns off after a period of inactivity, which is expected, but the problem is that it doesn’t turn back on when I resume using the keyboard. Pressing keys does not bring the lighting back — only restarting the Razer Synapse software resolves the issue.Both the keyboard firmware and the USB dongle firmware are updated to the latest available versions. I’ve also verified that the lighting profile is properly configured in Razer Synapse, but the issue still persists. Could you please assist me with resolving this?

A friend sent me a Razer Kraken headset and the mic does not register for use in Discord, also the LED’s are not lighting up, I have installed the Razer software and the Viper mouse she also sent registers fine in there.  I would appreciate help in getting the Kraken headset set up correctly so I am able to use it for voice communication, it registers that the mic is in use whenever I try to do anything with it. 

OYUN OYNARKEN KULAĞIMIN SOL TARAFI DURDUK YERE DÜŞTÜ ANLAM VEREMEDİĞİM ŞEKİLDE DAHA ALALI 2 , 3 AY OLDU GARANTİSİ KAPSAMINDA BU ÜRÜNÜN DEĞİŞİMİNİ YA DA TAMİRİNİ TALEP ETMEK İSTİYORUM

Title. I attempted to reinstall Synapse 3 onto a different drive of my Windows PC, but when running the installer, it defaults to the C drive. I figured that this may be a problem with leftover files, so I followed the process for clean installing (e.g., disconnecting Razer devices, deleting the corresponding folders in Program Files / AppData, etc.) and tried again. However, it still defaults to the C drive, without an option to change it. Official support videos such as this one indicate that I should be able to change the location within the installer, but the newest version of the installer available (as of 11/20) does not let me do so. I understand I could use a symbolic link within the install location to point to the correct drive (in a fashion similar to moving iTunes backups), but this could cause problems for uninstalling later. Any fixes would

我的账号消费限额了多久能接除

Hi i just bought the razer seiren mini and whenever i talk with my friends on discord it makes some kind of buzzing noise and it wont stop.

The soundbar lights up and turns on, but is not detected in my Synapse (v3), latest firmware install is not able to detect my leviathan. I tried multiple working USB-C - USB-A cables connecting to my PC, still nothing. I checked my pc drivers, my monitor output is heard, so I know it has to be solely an issue with my Leviathan.I tried searching for it in my device manager, it is also no longer there. All other device apps are fine, like my Razor Microphone and other products. Please help. I was thinking if someone can even help me set-up a mail for repair? It is still under warranty

What the title of the thread says. I’m genuinely infuriated. These lose files take up more than half of my M2 SSD.And the worst part is - they’re all locked and hidden with Window’s security feature, so I can’t even delete them. Once I select them - Widows says that they are all 0kb and empty. But WizTree shows how bad things actually are. They’re all exactly the same in size and contents:  I’ve uninstal

Merhabalar N11 sitesi üzerinden satın aldığım Razer Blackshark V2X ürünümü Razer ID’ye kayıt etmek isterken bu ürün daha önce kaydedilmiştir hatasını alıyorum. Satın alım belgesi, fatura ve ürünün kutu görselleri gibi ilgili her türlü eki iletmeye hazırım. Sorunum hakkında yardım almak istiyorum.

Hello,this is my item serial 762442C13501806I’m experiencing major connection issues with the Razer Wolverine V3 Pro. Here is everything I’ve tested:- The controller powers on when connected via USB-C, and also turns on wirelessly due to its internal battery.- The Razer logo lights up and cycles through  colors, but the controller doesn’t connect or respond.- Pressing the Xbox button does nothing — it doesn’t light up or activate the controller.- It doesn’t connect to my Xbox Series X via USB-C or via the included 2.4GHz wireless dongle.- On PC, the dongle is detected, but the controller doesn’t pair.- I tried using the Razer Controller Setup app for Xbox/PC, but the controller is not recognized at all.- I’ve changed USB ports (front and back), used the original Xbox cable and other cables.- The controller receives power but sends no input and is not detected by any system.- It now turns on by itself without being

Selam ben n11 sitesinden yeni razer blackshark v2 x satın aldım ancak bunu razer kimliğinde kayıt etmek istediğimde zaten kayıtlı olduğunu söylüyor .