Razer Support

Hello everyone , i have the seiren v3 mini microphone and i want to remove the support rod form the microphone so i can move it to an arm stand. But its stuck and i dont know how to remove it . If i use tools i will rpobably damage the rod and i dont want to do that. Any help or opinion will be happily accepted thankyou!

I bought a Wolverine V3 Pro at the end of March, and I’ve loved the controller. However, this most recent firmware update seems to have disabled the ability to update the controller directly on the Xbox (You know, the device this product is marketed for) and now requires a PC to do so. Which is confusing because I successfully updated the controller through the Xbox app when I purchased it, but no longer. Anyone from Razer paying attention to this massive issue?

I uninstalled, checked settings, pulled keycap and cleaned, downloaded firmware, nothing works. Outside of warranty. If I take it somewhere to diagnose/repair what’s a normal cost? I’m just trying to determine if it’s worth repair or if I just need to go buy a different keyboard. Usually I wouldn’t care about a single key but I’m in school and having to restructure the way I write to avoid questions is awkward. 

In Xbox Mode, using the Windows Xbox Controller App for Razer, the Wolverine V3 pro is able to power off after X minutes of idle, even while charging. However, when you change it to PC mode to use Synapse 4, the controller no longer powers off when idle while charging. Is there a fix for this or will you have a future update to address this issue in Synapse 4? I would like to be able to charge my Wolverine V3 Pro using Synapse 4 and have it power off automatically when idle. Thank you

Ever since I bought this laptop a year and a half ago, I’ve been having issues. I had to return my 1st one to get a replacement b/c Razer Support didn’t know what the problem was and sent me a new one. My issue was the following:Laptop wouldn’t wake up from sleep mode despite following Razer-suggested solutions; I had to soft reboot often to use the computer. BSOD Random rebooting without me doing anything; One time this happened, WiFi was nowhere to be seen. I had to reboot the computer for the driver/WiFi to come back. Laptop wouldn’t turn on.I’m hoping folks have found a solution that they coud recommend to me. This is the most expensive computer I’ve purchased and the recurring issues is VERY disappointing. May be the factor that turns me on to Macs...smh.

I've got an issue with my Razer Kiyo RZ19-02320 webcam Firmware Ver2.3.2 (the only webcam I have for my desktop PC; it has no built-in cam) not functioning with Zoom, which I need to use for work meetings. I've done all the troubleshooting I know how to. When I open the Zoom app (using Windows 10), and even when I use Zoom within the Google Chrome browser as an extension, it only shows a black screen with all video settings set to be using the Razer Kiyo - although it only reads as USB Video Device (though it can only be the Kiyo). I feel like when Zoom opens initially, I get a .0001 second's worth of video that's being captured by the Kiyo because I get a glimpse of my face, but it typically goes directly to black, despite the Kiyo clearly functioning, its ring light being on, etc. The microphone/audio portion also works just fine. Things I've done already:Uninstalled and reinstalled the Zoom app. 3 times.Updated and confirmed

Hi there. I just bought a BlackShark V2 Pro (2023) and i can’t make it appear in Synapse. I tried with Synapse 3, 4 and nothing. They worked on pc or phone via Bluetooth but can’t make them to appear in the app. In device manager they are detected as USBAudio1.0. I tried to reinstall the app multiple times and nothing. I tried to update the firmware of the headset but it cannot detect my doungle.  

My screen brightness upon startup seems fine initially, but then sets itself down quite low before I can even sign in. When pressing the Fn brightness keys the bar will pop up on screen but does not move, and says it’s around 45%. When viewing this in the display settings it says the brightness is at 80% (which it most definitely is not) and although I can move that bar, it pops back to 80% immediately after - the actual brightness does not change, just the bar does.  I have clean reinstalled every driver under the sun, used all of the updating tools from Razer, and attempted to find settings related to brightness in the Bios to no avail. I’m at a loss at this point and all of the other solutions from threads online for this type of thing, like scanning for corrupted windows files (which it did find and replace) came up short. My best guess is there’s probably a Bios thing that I have missed, as the startup Razer logo and Bios menu appear at full brightness, so I don’t

Razer blade cannot close the lid. Seems the moust pad is expanded upward.

Hello there, I recently purchased a second hand razer blade, which had unfortunately been wiped clean.  As such there was no recovery and no “blade.icm” for the screen.  I was wondering if anyone has this available?  I have been able to get the recovery image, which is downloading as I type this. But have not been able to source the color profile yet. I was hoping to contact support, but that lead me here as this laptop is no longer under warranty. Any help would be greatly appreciated. Thanks in advance!

HiAfter I had bought Kraken V4 Pro I updated firmware ver. 1.2_r4But when I connect my Kraken to PC using USB cable I an always informed that Firmware Update RequiredSo I visit website https://mysupport.razer.com/app/answers/detail/a_id/14927 , and there is still the same  firmware ver.1.2_r4 After dowloading again I follow steps:

I am experiencing a persistent "power surge on USB port" error message originating from the USB-C port on my Razer Raptor 27-inch 165Hz monitor. This issue is not isolated to a single device, as it occurs consistently when connecting both my desktop PC and my laptop via the monitor's USB-C port. I have already attempted to resolve this by using a different, high-quality USB-C to USB-C cable, but the error persists.Given that the problem occurs with multiple connected devices and with a new cable, it seems to indicate an issue with the monitor's USB-C port or its internal power management. Could you please provide troubleshooting steps or advise on the next course of action to resolve this power surge error? Thank you for your assistance.

I've been trying to buy cp for codm, and when I check out my order it requires otp from sms and I've been waiting for so long but I didn't received any. I already tried everything and even the other verifications also need sms! I need help with this, I've already topped up.

I bought the Razer Naga V2 Pro Naga mouse 2 weeks ago. The bluetooth connection stopped working last week and now, the scroll wheel tension and scrolling up and down on pages stopped working too (I can still click with the scroll button but thats it). I noticed the scroll wheel issues after a Synapse 4 update. Reinstalled software and checked for latest drivers to no avail.

I bought the Razer BlackShark V2 X | RZ04-0324 about 4 days ago and I've been trying to get the 7.1 audio activation code but I have not received the code yet and the item is registered, and the code is not in my junk or inbox

Both the inside and outside grip of my mouse are coming off but the mouse is out of warranty. Is there anything I can do to get this fixed? It’s definitely a design issue as many other owners of this mouse have the same issue!

Hi, first of all, sorry for my english. I have a “Razer Kaira Pro for Xbox” it works ok in xsx and in Windows using bluetooth, hoewer, I can not make it word in windows using usb. ¿does this product does not work via USB? Windows detects it, but not as an audio device GreetigsClamatac 

Hi. My Razer Synapse 2 was updated today and show notification about closing in october , after that my Tiamat 7.1 no longer visible. I can see only surround settings. Can’t see any of my old devices (have few perfectly worked, but i use only Tiamat) . Also updated Sinapse 2 don’t have a tab “devices” at all. Synapse 3 show just only message that i have old devices and need Synapse 2 for it. So - what should i do to interact with these devices?  

I have the same problems like a lot of other people in this forum.My mute button is alwas turn on or off by pressing volume up/down. Also there is a delay by pressing it.I dont have these problem with Synapse 3. Serial is: RZ03-04460400-R3G1

i got my headset for a while now and at first it was all fine, untill out of nowhere it turnes off imidiatly and doesnt turn on again, when i charge it. its the original cable pluged in my pc. i tryed other usb ports, but still same issue. when i use a different cable from an outlet it works while chargeing but it has this stinging sound then in the background. anoone any idea what this could be and why its doing that?

Hello, I’ve lost my Razer Freya HyperSpeed USB dongle. Is there any way to order a replacement, or is the universal Razer HyperSpeed USB dongle compatible with the Freya?

Greetings, I bought a new Razer headset but I was not sent any 7.1 activation code. Can you help me?ardaakel0@gmail.com

I've had this controller for several months and suddenly this morning it stopped connecting to my Xbox. Ive gone through all of the trouble shooting in previous posts and nothing is working. 

My Iskur chair which I've had about 2 years had suddenly become really wobbly. I think a part of the cylinder is broken - but it's the part isn't connected to the wheels but to the bottom of the chair. It's all gone off to one side. Just wondering where I can buy a replacement cylinder for it? How much roughly would it cost? I've added pictures to just to be sure the problem is the cylinder? And I can fix by replacing?Thanks in advance for your help!  

Just received a brand new Tartarus Pro and trying to figure out movement using the default WASD key assignments + the default DPAD assignments.Preface: I have been using an old Belkin n52te for close to 15 years. Works perfectly and I will move back to it if the problem below can't be solved.Issue 1: When using the Tartarus Pro, pressing W on the keypad, my character moves forward as expected. If I use DPAD UP, I can also move my character forward as expected. However, if I am pressing W on the keypad, then press and release the DPAD UP, my character stops moving. I cannot move again until I release W and press it again, or I choose a different direction on keypad or DPAD.Note - This take places when moving in any direction using the keypad and then attempting to move using the DPAD.Issue 2: (similar to 1) When I press W on the keypad, then press and HOLD the DPAD UP, then release W on