Razer Support

I recently bought a razer Baracuda X headset, I initially installed the surround sound drivers and git everything setup as directed. I later had to update my laptop and now the surround sound will not work, when selected as primary output device. I only hear audio when the headset is selected for audio output, which doesn't make sense considering 7.1 needs to be selected as the setup instructions say. I have tried everything and nothing is working please help.

My rabbit irreparably chewed my mic, and now I am without one. There aren’t any available on the website, and I do not trust third party products. Is there any way I can get my hands on one? I am willing to pay, as my headset is out of warranty. 

I would like to order a Razer Blackshark V3 Prot, but there is no option to request a company invoice at checkout. Unfortunately, we need this for company purchases, and I don't know if there is any way to request it.

Out of no where my razer cobra pro mouse just started turning on and off repeatedly. As soon as you turn it on it just keeps turning on and off again after about 2 seconds and keeps repeating. I updated the dongle firmware but it wont let me update the mouse because it keeps turning on and off repeatedly. It the mouse just broken?

I love your products. I currently own a razer naga v2 pro and a v2 hyperspeed. i have had most of your products through the years, laptops, cameras etc. i love them. I have 1 very important question. WHY dont you sell additional plates for the razer naga v2 pro. your mouse is amazing, but the plates are shit, and they die after no time at all. which is why i own multiple plates with only some buttons of the 12 working. I really need this to be improved and bettered, and no matter how good you make it, i need the replacement plates to be officially sold by you. i bought the hyperspeed v2 because i heard it has less issues and after 4 months my left click stops working….. yet i still love your products! I just really hope you will consider improving your flagship mmo mouse support so i can actually buy the thing i need to keep it working. 

The Chat channel is broken on Discord. You can’t use it with the mixer. You have to output the Discord chat with the Game channel

Every once in awhile my mouse will randomly stop working and it’s because Synapse has turned my mouse to save power after 0 minutes of idle time. It will go idle while I’m actively moving the mouse because of this. When this happens I have to continuously plug my mouse in and out of my pc to hopefully get a long enough window to manually change the setting myself before the mouse turns back off. If it turns back off I’m unable to change the mouse’s settings as the window for my mouse disappears. I’ve looked into it online and haven’t found similar issues happening to others.if anyone could tell me why this is happening that’d be great

​@Razer.Speedcr0ss not very handy to close a Topic which is still an issue.I uninstalled Razer/Synapse and run the DriverCleanup tool as suggested in the other thread.After a fresh install the issue is repeatable every time after reboot/restart!PLEASE fix this issue! Synapse version: 4.0.86.2509080713Edition: Windows 11Version: 24H2OS Build: 26100.4652Device connected: Razer Tartarus V2 

Hello everyone,I would like to share a serious stability issue related to Razer Synapse, which caused severe system freezes and kernel deadlocks on two completely different PCs.I’m posting this both as a bug report and as a warning for other users, because the symptoms strongly resemble hardware failure and are extremely hard to diagnose.Systems affected OS: Windows 11 Pro 25H2 (Build 26200) Two independent systems Completely different hardware (CPU, motherboard, RAM, GPU all different) The only common factor on both systems was Razer Synapse SymptomsOn both systems, the following issues occurred randomly (idle and under load): Full system freezes / kernel deadlocks

Hello. I’ve been using my Razer Nari Essential headphones for a few years now, and it hasn’t given me many problems, outside of a few that are not particularly bothersome besides this one that has happened very recently. A couple of days ago when i went to charge up my headphones, the red light that would usually indicate that it’s charging isn’t showing up anymore. I’ve tried many of my other cables that i am aware work correctly and nothing, it doesn’t show the distinctive red light that indicates it’s charging. I have cleaned it up, i even downloaded Razer Synapse to see if it was charging and no dice since at most it shows me 80% for a few seconds before dipping to 50% where it usually remains at.Is there any way i can fix this on my own, and if it isn’t possible, any other solution i can go over? From what i’ve read, warranty only goes up to 2 years for a headset like mine, and i imagine by now that warranty is long gone.

When I’m exporting files to my macro this message always appearing even though my macro is empty. so I tried to Click Yes to replace it and nothing happens

In the past few months, my 2023 Razer Blade 14 has become unstable when operating on battery power.95% of the time, my laptop is connected to a Thunderbolt 5 Dock Chroma, receiving power from the dock. When connected to the dock the laptop behaves normally. The laptop also appears to behave normally when disconnected from the dock but otherwise connected to a power supply.When I disconnect from the dock (or a power supply), the laptop will function for a few minutes before crashing and presenting a WHEA_UNCORRECTABLE_ERROR message. The crash is typically preceded by opening a few browser tabs or the like.As far as I can tell, my battery is not discharged. I can’t recall the last time the indicated battery reserves were below 50%. I do run Synapse Battery Health Optimizer, so the max charge is 80%.Is this a known issue and are there any available fixes I can try? I’d really like to be able to use my laptop on battery power. I’d appreciate any help on this.

I am having issues with receiving SMS / Text codes for 2FA to access my account. I have not setup a passkey / auth app as of yet. When i request the code to be sent after doin hooman proof, I  still do not get the code. I have went and tried several times on the support page to include my phone number, but it will not accept it. I can provide all necessary info needed to prove i am, who I am to remedy this issue and start using an authenticator app. thank you

I am running Windows 10 Home (version 22H2, OS build 19045.5608) on the following PC:Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz   3.50 GHzInstalled RAM    16.0 GB (15.9 GB usable)System type    64-bit operating system, x64-based processor I have started getting the following error message from Razer Synapse Chroma Visualizer:Windows Dynamic Lighting is currently controlling your device’s lighting. To disable this feature, go to Synapse Settings.”The link to Synapse Settings does not work.There appears to be a second error message behind this but I cannot click to remove the first one:How do I turn off Windows Dynamic Lighting? My keyboard (a Razer Ornata Chroma) is now lit up like a Christmas tree because I can’t turn off the default lighting cycle.

I just bought a Razer Deathadder Essential mouse. But when I tried to register the product on Razer site, I get an error that the serial number is not recognized.I also installed Synapse to adjust the DPI of the mouse, but Synapse doesn’t detect any device.I tried restarting my system, running Repair on Synapse but nothing is helping.The mouse works fine otherwise, so doesn’t seem to be an USB issue. 

Hi,My PC has been having issues of instantly shutting down, and I have traced it to razer synapse. Whenever I open the software it causes my PC to instantly shut down, even after I reinstalled the software and windows.Any advice?

I have done everything I can possibly do to fix this problem. Other microphones work, just razor siren x doesn’t. I reinstalled windows, did a clean install of all the drivers, obviously checked the control panel and it just isn’t working. I’m not sure what to do anymore. The PC recognises razor siren x as both output and input and the lights on the device itself works, it just doesn’t register input anywhere. I’ve also tried new usb ports and a new wire entirely to no avail. 

I use nommo v2 with clio and now i watch yt cant use clio surround  

My Razer Deathstalker V2 Pro keyboard won't turn on. To get it to work, I have to connect a USB cable, and then it stays on.

1) I have a Razer Croma Wireless ARGB Controller connected to my computer. In Synapse 3, when the computer was turned off, the controller simply lost connection and returned to the state that I had set through the Croma RGB mobile application - just a static light in the color of my interior. After installing Synapse 4, after turning off the computer, the color changing mode in a circle is turned on on all devices, and on the controller it remains turned on and does not return to the last applied effect from the application.2) Visualizer mode, which is enabled only for some applications, does not work correctly. In Synapse 3, you can enable it and allow it only for some applications, then it will be strictly activated when these applications are turned on and deactivated when these applications are turned off. This does not work in Synapse 4 - after restarting the computer, even if the application for which Visualizer is enabled is not running, it is still activated and

Hello, I recently bought a DeathAdder V4 Pro and noticed an issue with the wireless connection quality indicator on the dongle. The connection quality randomly switches from Excellent green to Good yellow, even when the mouse is not moving. It can stay yellow for a few seconds like 20-30 then return to green. The dongle is very close to the mouse, so distance should not be the problem. The mouse firmware is up to date. I also reset the mouse drivers through Device Manager, but the behavior did not change. I purchased the mouse 39 days ago and this issue appeared today, or I may not have noticed it earlier. I saw that another user reported the same behavior and received a reply from Razer staff, so I am wondering if this is expected behavior or a known issue. Is this expected behavior or a known issue with the DeathAdder V4 Pro hyperspeed gen 2 dongle?

pressing triangle or left trigger individually registers no input, however pressing both simultaneously registers an input from both buttons ??? 

Hello razer, how can I change my email, I just created an account using Apple login and the email was hidden, can I change it to an existing one?

Hello,I got my Razer Viper V2 pro in 2022/ 4 years ago, and straight out of the box, when I made fast movements with the mouse, my mouse would disconnect and reconnect (I’d hear the windows disconnect sound). It was annoying as it would disconnect for 1-2 seconds, but I ignored it. I used the mouse as my main driver heavily until 2023 and onwards when I used it less frequently. A few months ago, it suddenly couldn't work plugged in, or wirelessly even when I try to reset and use a different usb-c dongle to charge it. There is no light at the top of the mouse, but at the bottom glass sensor area, I can see a red light still.  I’m out of warranty, what should I do? Thanks!

So I hade the Serien V3 Chroma microphone since 1/8/2026, since 1/14/2026, it seemed that there was no input or output ports. Instead it was replaced with a new input port called exactly “Stereo Mix (2- Realtek(R) Audio)”. I tried unplugging the USB cord then plugging it back in but never worked. I even restarted my PC and still did not work. If there are any other ways to fix this, please I need this fixed!!