Razer Support

I have tried everything, power to usb, wire check, fresh install of synapse, firmware, I have tried it on a second pc and the same problem still happened.  Anyone have any idea why it keeps disconnecting and reconnecting freezing my cursor in the  middle of the screen for a second or so. 

Hello, I purchased the Razer Iskur X back in 2022. Recently the back support on the chair has stopped working completely and  whenever pressure is applied when leaning back the chair fully reclines and does not provide any resistance. I would like to create a support ticket however the serial number is missing from the bottom of the chair and I can provide proof of purchase.

Здравствуйте, я купил наушники Razer Kraken V3. Ввёл серийный номер на сайте, но там написано, что я не могу использовать объёмный звук 7.1.Искренне прошу помочь. I solved the problem, I don’t know how to delete the post.

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

I can't register the product because it's already registered, but I didn't register it. Have I been scammed and sold a counterfeit? The box, the item, the instructions for use—everything looks legitimate.Thanks, for your help.

when i put my phone number in the checkout it said it wasn’t valid. can someone tell me how to fix it please.

Hello all,When I connected my recently purchased Nommo V2 X Synapse warned me that I need update the firmware. My PC (desktop) doesn’t have an onboard BT adapter, the firmware updater didn’t allow me to proceed to the update. So I connected a BT dongle, the updater allowed me to get to the next steps. However when I get to the final screen the update button is not active. I’ve tried to connect both the dongle and Nommo to different USB ports, restarted my PC like 20 times and also downloded the firmware updater several times before each attempt. Can someone help me with this please?Screenshots for reference:Before connectint the BT dongle: Next button is inactiveBefore connectint the BT dongle: After connecting the dongle: Next button is active 

Hello ,i have problem with my razer black shark v2 pro 2023 version . if i open razer synapse they are stuck on 80% and if i plug cable on charging into them they also are stucked in synapse . Icon is blinking on green its looks like recharge but still on 80% without moving . And also if i dont have them into charging cabel they run like 30-40 min and after blinking red like they are uncharged . It starts like 2 monts ago? in past i never got that problem they freely run like 15 -16 hours without recharge now i need to use almost every time cable its disgusting . I also try to full charge them without use but after i turn them on in first minute they was in red and uncharged .Can u somehow help me please ? i need to replace batery in headphones or ? what to do .  Thanks for your answer . 

(Removed screenshot showing the headset serial number)

This issue is making me crazy.I am about to return my new Razer mouse (Basilisk V3 Pro X Hyperspeed) and keyboard (Blackwidow V3 Pro). When a Razer product is NOT connected to Synapse 3, the product’s lighting defaults to spectrum cycling. The issue is that there seems to be no way to change that behavior. I will not even go into the fact, that users might not like spectrum cycling or simply want to retain their last chosen color profile. No, the bigger issue here is with wireless devices (like mine) that use BATTERY power. I keep my mouse’s lighting turned off, and my keyboard lighting is almost always off as well (and when I turn it on, it is on 2% power). So what happens when the Windows account is signed out and the PC user is obviously away from the PC? Synapse is closed and the spectrum cycling lighting is turned ON, unnecessarily draining the battery for hours. I don’t think I need to explain any further why this is extremely b

Hello, I just unboxed my new Naga Pro 2 and was configuring the on board profiles to include Scrolling Stage adjustments. After dragging these profiles to the mouse, if I close synapse and cycle the profile of the mouse to any of the 3 I setup, the Scroll Stages do not change. However, if I switch the profile back to the white light profile, (the smart last used profile one) the buttons to cycle the Scroll Stages resume function. Is there any way to have this apply to all profiles stored on the device instead of just the white one that snapshots the last used synapse profile? If I change the profile as it stands right now, I lose the reason I purchased the new device. Google Drive link has my attached profiles for troubleshooting and recreation. https://drive.google.com/file/d/1vI7_-saIXPh_9Ev_XdshdyytXxejLuce/view?usp=share_link

I've had a Razer Blade 15 2021 adv RZ09-0367 for two years now. Most of the time it worked fine. Until it didn't. A few months ago I started getting BSODs with the WHEA_UNCORRECTABLE_ERROR. Over time, the error became more and more frequent, until it always happened right after boot and login. Sometimes the system would reboot into the BIOS. To get it to boot into Windows, I had to shut it down completely (press the power button for a few seconds). When the system crashed, the event viewer logged a critical error with source kernel power. I've always run my laptop on the original power adapter and connected a second monitor via the USB-C port.What little I could find on the internet about the WHEA UNCORRECTABLE ERROR was that it usually refers to a hardware error. After a few obvious checks (RAM, hard disk, etc.) that didn't point to a faulty component, I reinstalled Windows. This did the trick: the system ran smoothly for two weeks without any BSODs! The only other cha

I have a razer kishi v3 pro. My cpu doesn't have integrated graphics. My gpu is the rx 6500 xt. This gpu does not have hardware encoding. Is there any way to get the remote play to work through software encoding as this is what I use with obs to run my gaming streams to rumble and twitch?

In it’s infinite wisdom Microsoft updated my Win Pro to Windows Home. MS says I need to enter my Win Pro key.Where can I find it? Is it available in my Razer online account?I’m assuming it’s on my invoice, but I can’t find it.

Anything I bind to any keys on my Tatarus V2 does NOT work.I’m trying to change keypad ‘16’ to CTRL and it simply does not work.I’ve reinstalled Synapse, reset device, etc.Instead, what Synapse does is apply a virtual ‘ghost press’ of the buttons I’m trying to map to the keypad.Meaning, any button I map to it, is then somehow being virtually pressed constantly. Nothing I map to my device works at all, and Synapse is to blame.Despite anything I bind to any button, it is only the default function that happens when pressing any of the respective keys on my device.I cannot game until you fix this.

i have a razer blade 16 mercury (Rz09-0483tem3) and the right side fan is making grinding noises not sure if the fan shroud is making contact or if its something in the fan but i need to replace it. Was hoping someone could tell me what fans i can use as replacements ive checked other related posts but non of them seemed to get answers.

So recently I have been streaming from my PS5 to my Razer Ripsaw HD that is connected to my laptop. Everything was fine until it wasn’t. My game audio is no longer there. I have tired what seems like a thousand different things. Can anyone help me figure out a solution to this problem. Not to mention I just got affiliated so this is a terrible time for this. 

So I have the razer wolverine v2 chroma and just won’t turn on only every now and then will it work ,, have another one the exact same and works perfectly fine with usb c cable and everything anyone know what’s wrong with it?

My trackpad buttons are starting to fail. I would like to get a new battery sent to me. The product number is RZ09-0409BEA3-R3U1. Thanks for any help.

so when i open razer chroma to change color it just pop up for 5 secs and after it detect my keyboard it shutdown and wouldnt let me change the light cololr

hello, I can't update my bios. I have 1.3 now, I wanted to upgrade to 1.6, but it doesn't work.Razer Blade 15 Advance 4K RZ09-03305Windows 11 25H2 26220.7262I tried on different ways that I found from the Internet, but it didn't help.help please 

Hi is there anyone able to guide regarding the escape button not working as the current keyboard was out of warrenty. It been awhile since i  use it as i discard one side when i switch to a different products until recently the other keyboard broke down and bring out as spare keyboard. As i remember it was still working awhile ago until yesterday when there was some issue with the software i reinstall and afterwards it stopped working. I try reset and everything i could but unable to find the reason whats wrong . 

Hello i dont have razor synapse on and i cant update my firmware because my headset didnt come with a dongle.

So many problems, so many problems with this software. Once of the worst softwares I have seen, even cheap chinese mice have better software than this.Where to begin ok lets make a listWith synapse installed at times the computer stops recognising the mouse (I used it for weeks without the software and not a hitch, reinstalled synapse, voila, randomly stops recognising the mouse) Keybinds stop working (without the software installed they work fine with it they stop) Profile switching stops working (with the software uninstalled they work fine)I mean did you hire your dev team from wish.com? Why so much trouble in letting basic functionality work fine which it does when the software is uninstalled and is only using the onboard profile? Razer support team on email is also pathetic, randomly reply to you one fine day, and then close the ticket without solving anything 24 hours later. Amazing

Hey, all.I feel like I’m losing my mind trying to get into contact with someone from support due to an account issue - not related to ANY of my razer products. TL;DR I don’t have access to the phone number currently linked to my account anymore due to a new phone/phone number. I don’t have any authenticators or backup codes. 😭😭I just want to be able to change my phone number so I can have full access.