Razer Support

Здравствуйте, не могу зарегистрировать наушники Блакшарк В2 икс, пишет продукт уже зарегистрирован!

I’ve just bought officially this keyboard and the battery has been 0% out of the box. The problem with it as unfortunately it doesn’t charge properly if at all and I could not use it as wireless once I unplug the cable. Official cable shows 0.5 A and 5V charging input but in synapse my keyboard is just discharging and stays at 1% no matter what even though it is currently in “off” switch state and without any RGB enabled. Of course I have tried to upgrade firmware (2.0.3.01) but it’s still the same problem and seems like the battery or controller is completely broken. Any meaningful advice from support would be kindly appriciated as I honestly don’t want to issue the refund right away. This is my first Razer product and I’m not content about it right from the start.

I have a Lachesis mouse and it’s been working perfect with the software until window 11.Now I got the mouse to work but no software.Model RZ01-0017, 3G Laser Gaming Mouse.Is there any fix for that?

i just got the huntman v2 everything else works but the media keys, the scroll wheel, will scroll websites instead of changing volume even tho its set in synapse to change volume up and down does not mute and the play/pause next track last track dont do anything 

Whene i bay a gift card with raser gold credit it said : this transaction has bern canceled ´ no charges has been made 

I bought the wrong card. How can I buy Razer Gold Pin using the funds in my Razer Gold wallet?

Hey, I just got this headset last night. Every time I load up a game the audio is very robotic/distorted. Every other activity I do, movies or youtube, is fine. I plugged in my old headset and that’s fine too. (Got this PC yesterday, too). I’ve been scouring the internet for a solution and have not been successful, despite others having similar issues. Honestly seems like this headset is complete garbage.

I have a damaged Razer Gold USA gift card worth $100. Can you help me? 

Hello Razer, Recently I brought viper v3 pro but have some trouble with the mice itself. Left click button sometimes won’t work as expected. I tried to claim a warranty on Razer but I realised I lost my receipt of the mice. Can I still have warranty? Any help would be really appreciated. Thanks!

Over scratched razer gold gift card with receipt 

Recently got my V3 Pro. I’m having sensor problems as of late. On some parts of my pad it stops tracking, on some parts it skips, on some parts it tracks normally. The weird thing is, my pad is brand new. Tried it on a steelseries qck+, a superglide glass pad, a logitech g440. The tracking either skips or stops on some parts of all those pads and tracks normally on some parts. I have tries reinstalling drivers, updated my firmware to 1.13, used all variations of the LOD settings, 1000 to 8000hz polling.I think the unit i got at the store might have been from the defective white series batch. I should’ve bought the black one T_T

Fresh out the box and I just cannot seem to to get the scroll wheel to work. I've reset everything via Synaps, changed USB ports, everything has been updated. It just does not work. Anyone with the same issue that could help me out? 

Subject: Assistance Required for Account Lock and Phone Number Addition IssueDear Razer Support Team,I hope you are doing well. I am writing to ask for help with an issue I am having with my Razer account. My account has been temporarily locked, and I cannot add my phone number (removed) for 2-step authentication.When I attempted to add my phone number, I encountered a CAPTCHA verification step. After completing it, I received a message stating, "Your account has been locked temporarily. Please contact support for further assistance." I am unsure why this happened and would like to resolve this issue as soon as possible.

I can use dynamic lighting RGB with original firmware.After firmware updated to latest v1.04, it doesn’t work.I can’t find the device on the Dynamic Lighting page. But Razer Synapse 3 still works.

I bought my BlackShark V2 last year and tried activating it, but there is no activation card or something; idk. I have no clue that it should be in the box and that I need it to activate my device. please help!!!

I recently reached out regarding my Razer Gold card, which has missing digits on the PIN code. I am writing again to kindly request that you review the details of my card and receipt, as resolving this issue is extremely important to me. I am unable to use this card due to the missing digits, and I kindly ask that you use the card’s serial number or any other verification method available to retrieve the missing PIN or reissue the card’s value. This card is essential to me, and I currently do not have the means to purchase a replacement. Please help me resolve this matter as soon as possible. I am deeply grateful for your assistance and understanding. Should you require any additional information, I am more than willing to provide it.Thank you for your time and support. I look forward to your response.

Hello, When I scroll up or down the page goes back in the other direction. I'm pretty sure it is caused by hairs is the scroll sensor. I've blown compressed air on it, that makes it function normally for a while and than it goes back to being flawed. Lately blowing air on it only helps slightly before it's completely messed up again.What can I do to fix it?

Hello everyone. I have an X Hyper Speed mouse, which I can't use with the 2.4 adapter, because it connects up and down every second. What could be the problem, do you know any solution to it? Thank you in advance for your answers. 

I am not sure what’s going on as this just started about a week ago, no issue before. I have Ornata v3 keyboard, synapse version 4.0.86.2505070637, windows 11. Mute button will light up red when I play any kind of audio, but pc sound is not muted. If I press it twice it goes out, but automatically comes back on in with audio playing. If no audio is playing, it will stay off after I press it twice. I have uninstalled synapse and reinstalled, same issue. Disabling the button in synapse don’t stop it from turning red either, just stops me from pressing it twice to turn it off. Why is it showing red indicating sound is muted, when sound is not muted? Why is it doing it on it’s own? Why does it still turn red if disabled?

i’ve had this headset for over a year now and since yesterday it wont turn on, id hold the power button for x amount of seconds but all it does in blink green for a second then turn back off no sound, no colour or anything. and i’m sure its not the dongle as my pc can connect to it.i can use the headset wired on my phone and its all good and on my pc but i cant hear discord or use my mic i can only spotify or  youtube.if anyone had the same problem and fixed id appreciate it thanks you.

I recently purchased a Kraken V4 Pro headset and, while I’m really satisfied with the audio clarity and quality, I couldn’t make the haptics work. I’ve tried every available setting and the headset simply won’t vibrate. It’s worth noting that I also have a Razer Freyja that works flawlessly and that when I turn the headset on, I can feel a vibration for a nanosecond coming from the headset. Please advise, thank you.

My card’s razer gold code got smudged away with the scratch sticker. I have the receipts and the card.

Could not redeem razor Gold Cards 

I have an issue with my Razer Blade 14 laptop keyboard. After a few seconds of not typing, the keyboard goes to sleep mode. When I want to resume typing, it needs to “wake up” so my first keystrokes are not registered or I have to wait three-four seconds after my first keystroke to start typing.I tried restarting the laptop and changing the energysaving settings.Does anyone have a solution for this problem?

Hello! I recently installed Synapse 4 on my pc to rebind the side buttons on my Razer Naga X mouse but cannot seem to get the software to recognize those buttons? I’ve tried uninstalling and reinstalling Synapse, uninstalling my mouse drivers, swapping USB ports, and restarting my computer but nothing has solved this issue. I’m not sure if I’m just missing something or if there’s a bigger issue. I’ll attach an image of the software if that can aid anyone who might have some advice. Otherwise, I’ve had this mouse since 2023 and rebound the keys on my previous pc which I replaced at the beginning of this year. I’ve only recently installed the Synapse software on this pc however.