Razer Support

Hello my cable for the subwoofer of my Razer leviathan v2 broke a while ago, i was wondering where i may find a replacement for it https://www.amazon.com/Seadream-Angled-Headset-Headphone-Connector/dp/B0CHQRDVTV?th=1 would this work?

Hello, I lost the email with my 7.1 surround sound activation code. Could you please resend it to me?

I bought a razer kairo headset for the xbox about 2 weeks ago, been working perfectly fine, and been using it perfectly normally, then one time it died and thought nothing of it and charged it like i’d done previously, but this time it doesn’t charge, nothing comes on, and when i try turn it on, it turns on for a second, then says its dead then dies, ive tried multiple plugs, multiple wires, ive cleaned the port, nothing, so can someone help me please, and dont give me the same old copy and paste answer about its your port, its your battery when it isnt.

Hi everyone,I’m reaching out to see if anyone else is experiencing this frustrating issue with the Razer BlackShark V2 Pro microphone.My microphone input volume keeps decreasing by itself. I set it to 100% in Razer Synapse, but after a few minutes, it automatically slides back down to much lower levels. This makes me almost inaudible to my friends during games or calls.I bought this headset mainly because of the marketing. The advertisements heavily praised the microphone as "broadcast-quality" and one of the best in the market. However, my experience has been the opposite. Constant Volume Drops: The system won't let me keep my mic at a fixed level. Poor Sensitivity: Sometimes I need to speak a bit more quietly (especially at night), but the mic fails to pick up my voice entirely. My friends constantly complain that they can't hear me or that I sound "far away." What I’ve tried so far: Disabled "Auto Sensitivity" in Razer Synapse. Disabled "Allow applications to take exclusive cont

Hello,I tried charging my v3 pro but it only stays at 0%. I have already updated the firmware.Is there any other fix?

Hello, and happy new year ! I just got a basilisk ultimate mouse, but I’m having troubles for the setup :The mouse works properly when it comes to moving and clicking, either cabled or dock-linked Additionnal buttons, including 4, are not recognized. They don’t seem to send any output at all when pressed, as I have been unable to manually set them in games. After installing synapse, here is the situation Mouse is properly detected by synapse 4 (a tab is created) It can’t seem to install it. It downloads the files, but I get a “installation failure” message. I tried uninstalling synapse, the mouse, deleted the pilots, etc. In advance, thanks a lot <3  Edit : WIndows 10

The basilisk V3 Pro is a fantastic mouse and is perfect for what i need to use it for,But now it wont charge, wont appear when plugged in and wont appear through wireless,i have no idea what to do or how to fix it, it was not dropped or anything of the like it has just suddenly stopped working,Please Help

Hello, I would like to ask if it is possible to obtain a replacement USB HyperSpeed dongle for my Razer V3 HyperSpeed mouse, as I recently lost the original one. Could you please let me know if replacement dongles are available and if they can be paired again with my mouse? Thank you for your assistance.

HI,my Barracuda x usb dongle unable to detected by my laptop or PS5..  when i plug in the dongle and turn on my headset it blink in green then auto blink in blue. usb port as i check work well. can assist?

Hello everyone, I would like to share my issue and hopefully get some support from you guys. In the last months I havent used my computer as often as usual and now I noticed that the mouse is not charging at all, it works only if its plugged. Firmware updated for dongle and mouse. It pairs because right now im using it plugged to an external power supply which is not the computer cable and is paired and working perfectly. On razer Synapse battery doenst go past 0 Percent. When I unplug it and try to turn it on it doesnt do anything, does anyone know a fix for this issue? Thank you very much

Hello everyone !When I was using Synapse 3, my different profiles (I created one mouse profile for each of my games) were organized alphabetically, so if for some reason it didn’t switch automatically when I launched my game, I just had to go to the system tray and launch the correct profile there, and it was easy to find.Now, with Synapse 4, all my profiles are in some kind of random order, I have no clue why they’re organized like that, and it’s not even the same order between the mouse and the dock !Here it is : Do you know of any way to get back to an alphabetical order ?Thanks a lot ! 

bonjour, je ne peut pas enregistrer mon produit. Ca me met qu'il est déjà enregistré alors que je viens juste de le recevoir et qu’il n’est pas sur mon compte? merci, dans l’attente de votre réponse, cordialement.

I have a RAzer Iskur gaming chair model #RZ38-0277. The tilt on the bottom of chair is broken.  How can I order this?  I’m not within the warranty period but am willing to buy it.I have attached a photo of broken part for the reference.  Thank you,KC

The cylinder in my razer iskur x ergonomic gaming chair has gone out. I’ve been searching for the replacement with the intention of saving my favorite chair. I’ve only had it a little over 3 years and it’s still in great shape so I don’t see the need to purchasing a whole new one when this one was a little pricy to begin with. Is there a way I can order the cylinder itself? Or an alternative? Trying to find the size but no luck. 

My Razer Barracuda X mic no longer works. Where can I get a compatible replacement? Thank you!

Hello! I bought my razer v2 kitty and im ready to put my activation code for surround 7.1 sound, but when i try to install the laucher wont open and says code file error. Whern i open this file, it says ‘’Failed to write installer file (Permission denied)’’. How can i fix it and open the launcher? Ive already tried installing it again and turning off and on my pc. Nothing helped:(

Hi i have a razer viper v2 pro mice and my dongle is not working anymore but if i plug in my mice its working perfectly 

Recently during moving apartments we lost a USB dongle for my wife’s mouse. Would it be possible to order a new one?

Hello, i have a problem, i purchased a camera “ razer kiyo pro ultra hd “ i thought it’s gonna be the best camera for streaming in best quality, but my camera in OBS everytime when i move is losing a focus, same in razer synapse independently of settings, i dont know how to fix that, i tried every option in OBS ( i think so ) and nothing works.I haven’t had this problem with camera Creative Live Cam Sync 1080p V2 witch costs like 30$. 

Hello Support Team,I would like to ask whether it is normal behavior for the Viper V3 Pro to lose approximately 8% battery after about 5.5 hours of use while set to a 1000Hz polling rate.

how do i get my razer synapse 4 to download its saying it faIled to install and wont let me log in i downloaded it 3 times and nothing

I’ve had my ultimate for a number of years now and it’s my favorite headset by far. I recently got a new PC with Windows 11 (old one was Win 10) and the audio just sounds off. It’s especially noticeable with voices over Discord. People sound far away and muffled.I’ve been trying to sort this out for days with ChatGPT and it’s given up saying the Kraken USB headset is not compatible with Windows 11 + my motherboard USB stack.I’ve updated motherboard drivers, installed Synapse 4, uninstalled it, copied over the Razer driver from my old machine, used the Windows default driver, used the THX driver, turned off all enhancements, turned them back on, uninstalled the devices and all related drivers and started over, used an analog headset, external speakers. You name it, I’ve tried it.The most interesting clue I’ve come up with so far, is that none of these things change the behavior. You go into Synapse and toggle between stereo and THX and there’s no difference in the sound. You play with t

I absolutely can not wrap my head around how to fix this issue. I’ve tried different cables (was using the original Razer cable that came with it to start), different USB ports (3.0 and 2.0), different computers, tried deleting all razer applications and reinstalling, turning off Nvidia Overlay, made sure XBOX gamebar wasn’t using it, quit discord, also even tried Process Explorer Search to see what is using the webcam and came back with nothing.  HOW DO I FIX THIS!? 

So, Its been a while since I used my ornata chroma V2, and before I stopped, only the numbers above the letters didnt work. Now, I plugged it back in after give or take 4 years. Now nothing works at all except (when i was on monster hunter) alt and esc. And after closing the game, both of them stopped working too. So then I launched synapse, and the LEDs work, but the keys themselves dont work anymore still. Help would be appreciated, cuz I dont wanna have to buy a new keyboard if I can avoid it.

Hello,I’m interested in buying a Razer Blade 18, but I can’t find any information about an AZERTY keyboard layout (French/Belgian) for the newer models.So far, I only see QWERTY versions available, especially for the latest generation. Before considering a purchase, I’d like to know: Is a Razer Blade 18 with an AZERTY keyboard planned or expected? If yes, does anyone know when or in which regions it might become available? Thanks in advance!