Razer Support

I received the code 7.1 Surround sound, it says that the code is invalid.I want to activate THX spatial audio

Subject: Product Already Registered - Missing 7.1 Surround Sound Activation Code Message: Hello Razer Support, I recently purchased a brand-new Razer BlackShark V2 X headset, but it did not include the activation code for 7.1 Surround Sound. When I attempted to register the product on your website to retrieve the code, I received a message saying that the product is already registered. I can confirm that the headset came sealed and was bought as new. I believe this may have been a mistake or a possible repackaged product. Could you please assist me in retrieving an activation code or resolving the registration issue? Thank you in advance for your help. Best regards,Breyner Chaparro 

hi   i cant rejest my v2x headseat it new and i baught it from amazon and the site shaw its already rejisterd thats why i cant get the activaiton code 

IM TRYING TO TOP UP TO RAGNAROK NEXT GENERATION : GLOBAL BUT MY ACCOUNT KEEP GETTING UNEXPECTED ERROR. AND MY MOBILE CANT RECEIVE ANY OTP. ANY HELP?

Hello, my razer viper v 2 pro mouse stopped charging after 6 months of use, I kept the mouse in perfect condition and everything was fine.

I got the BlackWidow v4 100% about 3 months ago and it went unused after about a month due to some personal matters. I don't have the original cable it came with, but I'm using a different usb cable and it still won't connect to my laptop, when it did a few months ago. During this time it's been left in it's box so ik it's not a damage issue. I've tried both usb ports and it won't connect, but my mouse connects just fine (my mouse isn't a Razer product.) I've also tried a different cable and that doesn't work either, I've tried restarting my laptop and reinstalling Razer synapse and the issue is still persisting. Could the issue just be because I'm not using the original usb C port it came with?

My nightmare is virtually identical to a lot of posts, so either something is seriously wrong with their repair program or they just don’t care!I sent my Razer 17, that I spent $4500 on, in for repairs over a month ago and haven't received a single communication or update since they received it on April 10th. I've called 5 times and was either told that the part was out of stock, they didn't know, or I was just hung up on!I've requested manager escalation calls 3 times and was told no one was available and they'd call me back within 48 hours, which never happened once. The one time I was actually able to get through to the escalation department the line went dead (on their end) right after he looked up my case information!! No call back of course...This is my primary work laptop, if Razer can't fix it (severe screen flickering issue) or somehow lost it, they need to at least tell me something! The official email I received when I sent it in was

Was playing a game when all of a sudden the left ear audio completely turned off. I have tried every fix I could find and nothing is working. I tried the headphones on my phone and the left side still didnt have any audio. Not sure if this is related but the headphones are recognized as speakers on my pc and not headphones.  

So my keyboard has been acting weird where things like steam, roblox, etc have been confusing my keyboard for an xbox controller. This isnt an issue with the razer synapse app because I always have it closed (even in system tray) due to a weird input delay glitch that happened. Anyone know a fix? also how do u change ur razer acc name, mine was auto set

Здравствуйте,моя мышь razer viper v 2 pro перестала заряжаться после 6 месяцев испльзования,мышь держал в идеальном состоянии и все было хорошо

I'm trying to get my Razer Raptor 165Hz monitor to show up in Razer Synapse (for Chroma integration), but I'm running into a bit of a hurdle.My motherboard and GPU don’t have native USB-C output, so I’m looking into using a PCIe USB-C expansion card to connect the monitor's USB-C port to the system.Before I go ahead and buy one, I wanted to ask:Has anyone successfully gotten the Raptor 165Hz to be recognized in Synapse using a USB-C expansion card (not native USB-C on motherboard or GPU)?If so: What expansion card did you use? Any driver issues? Did Synapse detect the monitor properly for Chroma features? Appreciate any insight before I throw money at this. Thanks in advance!

I’m just writing a thread, just in case the PM I sent as instructed in this other thread Doesn’t lead to anything.But it’s basically the exact same issue.  I’ve left it running for hours upon hours (overnight until the next afternoon/ afterwork and the updater still says 0% and no sign of making any progress.)I’m kind of frustrated because the mouse seems to disconnect every 2 or 3 minutes I’ll be playing a game then I can’t move my cursor for 30 or 40 seconds before it finally “reconnects” and starts to work again.  Granted it’s connected via USB and the ports work for everything else. It appears to be just the mouse that’s choosing to not cooperate.Please advise what should be done.I can provide the mouse’s SN# via PM if needed like stated in the Thread I mentioned above.

I decided to check firmware updates on my razer equipment and noticed my subwoofer is on fw 1.5 and 1.8 is available.When I use the firmware updater and it instanlty disconnects, blinking green light, and wont reconnect without hard reset using a paperclip or long power cycle.Now it seems to often disconnect, where as before I did not have an issue =/Any advice?

Hello, I’ve had the Mamba wireless for a while now, and I love this mouse. I have many memories with it, and despite the every-now-and-then double clicking (I remember the cause of this vividly), I do not want to give it up yet.Recently, was powering down my laptop, and I went to remove the wireless dongle from the USB slot. To my despair, it literally just completely fell apart with plastic shards all over the place, and I had to scoop out some remaining plastic from inside my laptop’s USB slot. The transceiver still worked, though, and I was able to use it by gluing the metal USB frame to the one remaining vital green plastic prop which sits deepest inside the laptop port. I would fidget with the transceiver until I finally fit it between the plastic and the laptop contacts. I was trying to rig a small paperclip handle to the metal frame to pull it out easier, since it would require pliers to pull it out, and I still wanted the USB port to be useable by oth

i am trying to update the drivers where do i find it at for this mouse?

Are there plans to create  a  left-handed version  of the  v3 pro  or at  least a model where  you can choose  whether  to  use  side buttons  on the  left or  right side. I’ve  been playing lefty  my  whole life  and the current v3 pro only  has  side  buttons  accessible for right  handed players but all the other specs  on it  are exactly  what ive  been  looking for and I’ve been using the  viper  v2 for  years so im already used to the shape

I left My Mouse connected to my Laptop. During some time away even though my battery was showing at 70%+, when I returned there was no life. No lights on the top or on the bottom where the profile button or red light for the mouse.I have attempted to look in synapse app and this just says my mouse is turned off.I’ve attempted to charge the mouse on multiple devices and outlets and nothing lights up to say it charging. I have tried to update the mouse and the dongle is fully updated and the mouse even though plugged in is not recognised as being there.There seems to be no factory reset as this seems to be done through the app and the only hard reset suggested so far is hold Left, Right and Middle buttons together or a reset button which my mouse does not have.If there are any other suggestion to get the mouse working again I would be grateful

I have bought my new headset and i have tried everithing that i have found in forums but still not working.I have a PC with windows 10. After connecting the Type-C Wireless dongle, they appear as Speakers and MICRO doesnt works, the sound does, but this is a big bug. Please I need support on this or I will return my purchase tomorrow.

Turret keyboard for Xbox one.never came with a charger. Seen two ports on the back, one usb C and another im unsure of. Doesn’t seem to be charging with the usb C, is this the correct port to charge? Anyone know what the other port is for and what the name is the type of charger? thanks!

Hi,I have been trying to get my mouse to connect to my PC all night but it's not working.The dongle makes a connection noise when plugged in but doesn't connect and when I plug the mouse in directly, there is no connection sound. I have tried holding the power button but nothing changes. The red light inside the mouse is blinking from a dim red to a bright red. The synapse app also does not recognise the mouse, but had no problem finding the dongle and checking it for firmware updates. I have also tried holding the left and right mouse button before connecting, but I never get a flash to indicate the mouse has reset.I've only had this mouse for over a month. :(

I own a Razer BlackShark V2 Pro headset and am trying to use my RazerCare warranty to replace a damaged unit. To proceed with the warranty claim, I needed the serial number, which I found on the product box but isn’t working. I have the order number and multiple emails of proof of me not only buying the headset but also purchasing razercare.  

Dear Razer Support Team,I recently purchased a Razer BlackShark V2 X headset and attempted to register the product on your website under my Razer account. However, I received an error message stating that the serial number is already registered to another account.I can confirm that the serial number was entered correctly, and this is a brand-new product that I purchased personally. I would like to request your assistance in resolving this issue and ensuring the product is registered under my account.

I have a Razer Wolverine Ultimate and I also have the Razer Controller Setup for Xbox app from the Microsoft Store. I have the latest version of Synapse, as well. However, my question pertains to the multi-function buttons on the controller. I don't understand why the available reassignment options for remapping these extra buttons only covers the buttons that are already available on the face of the controller or the shoulder buttons! I would like to assign some of these multi-function buttons to duplicate keyboard strokes, such as Function Keys (F1,F2,etc). There doesn't seem to be a way to do this. I've even explored 3rd party apps that claim to be able to grant these types of shortcuts, but they don't cover Razer products. I am a diehard Razer fan. I have 11 Razer products. But, this is pretty frustrating. There's literally no need to remap extra buttons to buttons that already exist. How do you assign these extra buttons to duplicate keyboard keys??? C'mon Razer!

Hello, I just bought the product, i connected the led strip to my phone on gamer room app. The problem is its not detected from my pc. I use ethernet cable, is this a problem? I tried everything that i think of but i couldnt find a solution. Im using synapse 4, i redownloaded it but still didnt work. Any ideas please?Thanks.

As the subject says when I open FC25 on my laptop the CPU goes straight to 100C and stays there the whole time. I raised laptop stand and Ive dusted the vents but im worried Im going to kill my laptop.   What should i do?