Razer Support

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

I purchased the Razer Barracuda Pro headset and registered my product on the website. However, the 15-day trial period for THX Spatial Audio was activated, meaning the activation code did not reach me by email. What should I do? Thank you.

i dont understand why my A and D keys dont work whn im playing cod they work for about 30 seconds then just stop kind of annoying i spend so much money on a keyboard and then it not even work on games properly i have already updated the  keyboard i havent messed with any setting my old corsair one worked better than this  

Hello, when registering a product, he writes that the product has already been registered, what should I do with razer black shark v2 white edition headphones

Hello all! I have razer synapse installed on my PC and I am mapping some windows shortcuts. However, it keeps giving me a red sd card with a slash in it referencing the message in the title of this post.  The thing is, synapse launces when I double click it in the system tray. I am not sure why this issue is occurring and could use some help please! 

Hello Support,I’m looking for a replacement battery for my Razer Blade 17 Pro 2021 (Product No.: RZ09-0368BEA2). I am the first and only user.The battery capacity is very low and does not provide sufficient power for peak consumption, making it nearly impossible to work without being constantly plugged in.Additionally, I have noticed a growing issue with the touchpad becoming increasingly stiff over prolonged use. The click feels unnatural, hard, and loud. (battery swollen? spicy pillow?)Could you please advise on how to proceed?Best regards,KamilRAZER fan

I was in a voice chat with a group of people this morning talking and then all of the sudden my mic stopped working and my headset is no longer being detected in synapse

Good morning. I've had to travel to Spain for work. I tried to enter my current phone number, which is from Spain, but I don't have one anymore. The account was blocked. I don't understand much about using a PC or the internet. I'm not good with this type of technology, and I'm not very good at using the internet, so I accidentally blocked the account. Could you help me update my phone number to my current one? That's why the account was blocked when I tried to change it. My current workplace is +34 637968703. I would appreciate it, since I'm not good with computers or social media. I'm a bit clumsy and don't understand much. Or, if it's not necessary, could you help me because, as I mentioned, I don't understand much. Best regards, and thank you very much for your help.

I have had a Razer BlackShark V2 X since 2022, but I haven't played for a while. Today I went to install the program and used my application activation key, but the application said that my key is invalid. What should I do?

I have bought the razer deathadder V2 x Hyperspeed , but the onboard memory profiles are not working. It works till the synapse app is running, as soon as I close it the keys return to default settings 

hi i have a razer blackshark hyperspeed v2 and they ran out of battery, i charged them and when theyre charging the light stays red as soon as i plug them out they dont turn on even if i hold the power button,the switch button and both of them together.When i connect them with the pc via cable they still dont work 

My HEADSET is already activated on the Razer system, but this is my first purchase.

I have passed the two-step verification, but I am unable to receive the mobile verification code.Can you help me remove my phone verification?bro 

I just recently bought a wired Deathadder V3 and it's been giving me issues when I lift it off the desk at all, I've moved the settings around to change the liftoff height but it currently doesn't change anything, I updated the firmware and it worked fine for a short period until it started to act up again, it's making doing anything quickly hard and makes playing any game impossible, I'm not exaggerating when I say it completely turns the mouse off if I lift it even a fraction of a cm off my desk, it will only work if it's glued to a surface.

My Deathadder v2 (not wireless) stopped working out of nowhere. does anyone know why?

Hi there,it seems my Iskur doesn't lock into position normally. I have to lean back in the chair, lock, which keeps it in sturdy/good enough position to sit on. (Not recommended)If the lock isn't on, the chair leans forward. Update: it turns out the based plate has snapped where the soldering is holding it together, causing the chair to rock and not hold into position?Is it possible to get a replacement base plate

I've seen many threads saying that their Viper ultimate disconnects intermittently when used wirelessly, but for me all of my devices just disconnect and reconnect. This happens alteast once every use cycle of the PC. It has not happened at all if the mouse is connected via cable. Any solutions or troubleshooting tips? I've reinstalled drivers/Synapse and did a clean install of Windows but the issue has persisted.Also, this issue always happens if say I stream something on Discord or a game/program opens an external window within the program (e.g. steam browser opening when trying to purchase something in CS2) 

Blade 18  - 13th Gen i9 13950HX 240Hz screen running the RTX 4090.Recently this thing started stuttering so badly in-game I have had to stop using it for anything but email and work related stuff. I can switch it to use the Integrated and any non-gaming seems to work just fine on the Nvidia (though it does stutter from time to time).After purchasing a 3k+ laptop a few years ago I hate to think I am simply out of luck with a brick on my hands.I have updated all drivers, all apps, BIOS related items, etc all to no avail. Is there any way I can determine what is going on with the card and/or options to fix it???

Necesito ayuda ya que mi cuenta de razergold me dice que ha sido bloqueada temporalmente, que contacte con soporte entonces necesito de su ayuda por favor. 

Hi,How can I contact Razer support by email, chat, phone from the UK? I tried all the links on the support page and they go in circles.  Thanks

Hi razer team I need help changing my phone number because I no longer have access to it and I want to change it. I already submit a ticket for this issue.

I uncharged my headphones, then tried to turn them on, but they won't turn on. the headphones won't turn on no matter how much I press the power button. if I put them on charge, nothing happens. what should I do? Headphones: RAZER Blackshark v2 pro usb S/N: HN2215D13006442 

Hello,  I recently purchased a Blackshark V2 Hyperspeed Headset, and everything worked great for a while. However, the dongle suddenly stopped working. The power light does not come on, and I have tried plugging it into multiple USB ports on the computer. These ports work for other devices, but the dongle does not. How do I get a replacement? Thank you, 

Hey I bought the blackshark v2 pro ps5 version and I would like to cut my microphone return but it doesn't work could you help me?