Razer Support

I'll try to be brief but this problem has been troubling me for about 8 hours now, so an explanation is necessary. I apologize in advance if the text seems awkward; English isn't my native language.The issue is that when I connect the headset via USB Sound Card, it doesn't produce any sound at all, while the microphone works only briefly after turning it on (for about 10–20 seconds) before stopping as well. After spending 8 hours trying to resolve this issue, here are some conclusions I've reached, listed point by point for your convenience:1. The headphones themselves are fully functional. They passed certification without issues on the official website and work perfectly fine when connected directly through a 3.5 mm jack. It's worth noting that the Sound Card itself also appears to be working properly because when it's plugged into another Windows 10 PC (mine runs Windows 11), the headset reproduces audio through the USB port with no additional settings required.2. All volume sliders

i lost access to my old phone number and i cannot change on my profile from the old to the new.  I NEED HELPthank you

I ordered a Razer 18 last night. Nothing is in my account. My account was charged and I received the email confirmation. Please advise  Order Number: (Removed order number for security purposes) Order Date: Nov 05 2025 Estimated Delivery Date: Nov 11 2025 - Nov 12 2025

Vou adicionar meu produto e diz que ja foi registrado

I waited a whole 2 hours and there it’s still locked pls help

Leider muss ich einen Artikel zurückschicken, da er doppelt gekauft wurde. Bitte senden Sie mir einen Rückschein bzw. die Anschrift der Rücksende Adresse. (Removed email address for security purposes)

I bought headphones and wanted to get an activation code to enable 7.1 surround sound, but it says someone else has already received it. What can I do to get my code?

Hi,My Razer Kiyo Ultra 4k stopped working after a few months of use. I’ve tried plugging it directly into my MacBook, Windows, updated the firmware, but nothing solved the problem. The “on” light keeps on even if I turn off my computer. I cannot see the Kiyo listed under the “camera” option in Photo Booth, Webcam settings (paid app), Zoom, Teams, etc.Any ideas?

Hello,I recently purchased a Razer Kraken V4.  After setting it up, there are two new sound devices in Windows.  One sound device is “Razer Kraken V4 - Chat”, the other is “Razer Kraken V4 - Game” (There are two additional sound devices when the headset is plugged in.Yesterday, using the headset in wireless mode, the “Razer Kraken V4 - Game” sound device was working fine.  Today, however, that sound device produces no sound.  The “Razer Kraken V4 - Chat” sound device works fine.  Additionally, when the headset is plugged in, all four of the “Razer Kraken V4” sound devices work fine.Does anyone know how to get the “Razer Kraken V4 - Game” sound device to produce sound?  Is there something that I’m doing wrong or a setting somewhere that I’m missing?  I’ve scoured through the Razer Synapse software and don’t see anything that could re-enable the sound.Thanks in advance!

After using my laptop for a while with the Lenovo Thunderbolt 3 dockstation suddently everything stopped working with the dockstation, it only receives power. I can still charge my laptop but all the other usb/display/ethernet functions dont work anymore. I checked my razer synapse for the firmware version of my laptop and it says v1.1.0.0 which is fucking outdated (I guess after i reinstalled windows a while ago it resetted the firmware?) But when i try to install the new version from the website it just says everything is up to date.I tried other dockstations or thundebolt cables and no luck so far. is something related to my laptop.I can see all the USB4 ports on device manager, and a small usb c hub from anker still works, its just the dock station with thunderbolt that doesnt work anymore.Any help??

Recently got the much awaited Blackshark V3 for PlayStation (non-pro) RZ04-054103. Checked that I’ve got the latest firmware installed, already came with latest out of the box.The microphone appears to be super quiet on PlayStation 5. Using the PS settings, I turn the mic vol to maximum, but speaking with the mic in the correct place barely gets into the ‘good’ zone.I’ve tried on the Synapse testing feature and it sounds better but hard to be sure.People in PS party chats have commented how my mic sounds quiet. Reluctant to return the headset as the sound is great and I had a V1 Blackshark for years

I recently had to try reinstalling Synapse for issues with a Razer headset, and ever since doing so my custom Hypershift key (caps lock) no longer activates hypershift functions on my mouse, however the default Function key does.Using a Huntsman Mini and Deathadder V3 Pro, I’ve already tried remaking the profiles from scratch as well as updating the firmware (both are on newest version)Since reinstalling my huntsman mini also sporadically drops inputs so if anyone knows a fix for that, that would be helpful as well. 

Whenever I use the dongle, the volume randomly drops and rises like the sound fades out and then suddenly becomes loud again. The system volume bar doesn’t move so it’s not an actual volume adjustment. The problem doesn’t happen when I connect with Bluetooth or when I use my computer’s speakers. I’ve already checked my synapse settings and turned off all audio enhancements but its still a problem.

 I recently purchased a Razer headset, but there was no 7.1 Surround Sound activation code included in the box. I entered my product information on the Razer website, but even after completing the registration process, I still haven’t received the activation code. Could you please help me resolve this issue?

I still haven’t received the code for bf6 

I have a razor 15 base model and when I go to put my laptop into gaming mode, I am unable to because synapse is telling me that the laptop is receiving inadequate power which is stunting my performance. I have no every changed charging adapters and my laptop came with a 180W adapter. I also checked my battery life and it is at 96 percent, and have noticed zero swelling. I was wondering what I can do to fix this inorder to get the maximum performance out of my laptop.

Hello,Both plastic parts are cracked (the ones with “HYPERSENSE” logo). I’am very disappointed about that, because I used them with so much caution. Is is obviously that the plastic is subdimmensioned and in time will brake without any abusive usage. There are a lot of people with cracked plastic parts…Is there any chance to buy and replace those plastic parts (or maybe receive them as warranty)?Thank you!

Macro synapse 4 different from 3 ? When I update my synapse it is not usable and sometime it also causing lag and button stuck even when I wont hold  for like 4 sec. Quiet annoy when I play games

So, as the title says, i have crisp sound when i just turn on my pc and everything’s running fine, as soon as i shutdown the pc, when i turn it on again the audio starts to crackle. One thing to mention, my 7.1 surround it’s not working properly, as it is not showing the 7.1 surround app to configure it, it’s just displays the “login” and that’s it.  Below what i mentioned attached.Razer Blackshark V2X 

went to sleep yesterday and the keyboard was working fine,  now its leds are not turning on. when I enter synapse to see if its turned off it says they are active and when I change the brightness they come on for half a second and in the next second dim down to null. Is there an LED switch that I may have fat fingered on this keyboard? Ive checked the fn macros but as they aren't labelled its hard to say 

Hi my Razer Viper V2 Pro was acting up that scrolling up or down doesn’t work properly. I’ve brought it to Datablitz in Philippines and they took it for a month and they said razer decided to replace it instead since the scroll wheel was unrepairable. They replaced it and it was working properly for months and the same issue happens. Unfortunately, my receiver of Viper V2 Pro was broken like pieces coz I inserted it to a laptop then forgot to remove it. So I decided to buy a Hyperpolling receiver for it to work, but when I go to datablitz again, they refuse the item tio be repaired because they said that the receiver was already broken. Idk why it’s connected to the scroll wheel tho.

Have 2 different promo codes for purchase, neither work no matter how I enter them, will not make purchase without code working. 

Good day Mam/SirPlease could you assist me with the activation code for 7.1 Surround Sound.Iv registered the product but have not received the activation code via email as of yet.Many Thanks

My microphone sounds like a microwave on my Xbox please help me!!

Değerli Razer Destek Ekibi,Yakın zamanda bir çift Razer blackshark v2 kulaklık satın aldım ve kutunun içinden 7.1 Surround Sound için bir aktivasyon kodu çıktı. Ancak kodu girmeye çalıştığımda, kodun geçersiz olduğunu belirten bir hata mesajı alıyorum.Destek ekibine birkaç kez ulaştım ama henüz bir yanıt alamadım. Ayrıca, yeni bir aktivasyon kodu istediğimde de aynı kodu alıyorum ve bu kod çalışmıyor.Bu sorunu çözmemde bana yardımcı olabilir misiniz? Çalışan bir etkinleştirme kodu veya bu sorunu nasıl çözebileceğime dair bir rehber verirseniz sevinirim.Hızlı cevabınızı bekliyorum.