Razer Support

I just recently bought a wired Deathadder V3 and it's been giving me issues when I lift it off the desk at all, I've moved the settings around to change the liftoff height but it currently doesn't change anything, I updated the firmware and it worked fine for a short period until it started to act up again, it's making doing anything quickly hard and makes playing any game impossible, I'm not exaggerating when I say it completely turns the mouse off if I lift it even a fraction of a cm off my desk, it will only work if it's glued to a surface.

My Deathadder v2 (not wireless) stopped working out of nowhere. does anyone know why?

Hi there,it seems my Iskur doesn't lock into position normally. I have to lean back in the chair, lock, which keeps it in sturdy/good enough position to sit on. (Not recommended)If the lock isn't on, the chair leans forward. Update: it turns out the based plate has snapped where the soldering is holding it together, causing the chair to rock and not hold into position?Is it possible to get a replacement base plate

I've seen many threads saying that their Viper ultimate disconnects intermittently when used wirelessly, but for me all of my devices just disconnect and reconnect. This happens alteast once every use cycle of the PC. It has not happened at all if the mouse is connected via cable. Any solutions or troubleshooting tips? I've reinstalled drivers/Synapse and did a clean install of Windows but the issue has persisted.Also, this issue always happens if say I stream something on Discord or a game/program opens an external window within the program (e.g. steam browser opening when trying to purchase something in CS2) 

Blade 18  - 13th Gen i9 13950HX 240Hz screen running the RTX 4090.Recently this thing started stuttering so badly in-game I have had to stop using it for anything but email and work related stuff. I can switch it to use the Integrated and any non-gaming seems to work just fine on the Nvidia (though it does stutter from time to time).After purchasing a 3k+ laptop a few years ago I hate to think I am simply out of luck with a brick on my hands.I have updated all drivers, all apps, BIOS related items, etc all to no avail. Is there any way I can determine what is going on with the card and/or options to fix it???

Necesito ayuda ya que mi cuenta de razergold me dice que ha sido bloqueada temporalmente, que contacte con soporte entonces necesito de su ayuda por favor. 

Hi,How can I contact Razer support by email, chat, phone from the UK? I tried all the links on the support page and they go in circles.  Thanks

Hi razer team I need help changing my phone number because I no longer have access to it and I want to change it. I already submit a ticket for this issue.

I uncharged my headphones, then tried to turn them on, but they won't turn on. the headphones won't turn on no matter how much I press the power button. if I put them on charge, nothing happens. what should I do? Headphones: RAZER Blackshark v2 pro usb S/N: HN2215D13006442 

Hello,  I recently purchased a Blackshark V2 Hyperspeed Headset, and everything worked great for a while. However, the dongle suddenly stopped working. The power light does not come on, and I have tried plugging it into multiple USB ports on the computer. These ports work for other devices, but the dongle does not. How do I get a replacement? Thank you, 

Hey I bought the blackshark v2 pro ps5 version and I would like to cut my microphone return but it doesn't work could you help me?

Greetings, I'm from Brazil and I bought my Razer Kraken X Lite on 06/12/2024, in a physical store (Kalunga) in a shopping mall.Last week the headband of the left side of the headphones broke and yesterday the left side of the audio output just stopped working, although the microphone still works.I would like to know if I am still entitled to the warranty and how to claim it.I have tried to contact the Brazilian support email (razer@grupomulti.com.br), but I haven't received a reply yet.

software?

My razer code isn’t working it’s (removed) it doesn’t work and it won’t let me convert it either reply to my email (removed email address for security)  if you can help me get a refund please 

Hi! I purchased Razor BlackShark v2 x and got a message that this product is already registered. how can i register it to my account? 

Whenever I try to activate my product, it says “This product is already registered. If you did not register it, please contact razer support.” 

I am copying this from another user because I am having the exact same problem and I am at the same state after trying a good bunch of things >> I am unable to activate WiFi on my Razer Blade 15 Advanced 2019 (Intel Wi-Fi 6 AX200 160MHz). Whenever I try to enable via the Windows control panel, the switch toggles to "on", sits there thinking for a while and then turns "off". When running the network troubleshooter on that adapter, it says that the Wifi switch is turned off. However, as far as I can tell, there is no physical WiFi switch, and no function key switch to disable WiFi. This used to work just fine, and this problem came up recently.I have disabled and re-enabled the wireless device. I have uninstalled the device and reinstalled it. I have updated to the latest wireless driver from Intel. None of these have resolved the problem. Has anyone else seen this, or are there any suggestions to fix it?

I've noticed that Razer Chroma Studio lets you create multiple profiles, but it seems they can’t run simultaneously on different devices, at least not using advanced Chrome features. For example, I’d like to have my DESKTOP - [Keyb] lighting profile active on my keyboard ONLY while GAME - RGB [Mou] lighting profile runs on my mouse at the same time. Can Chroma Studio handle separate advanced profiles like this for different devices concurrently? I know that the basic “quick effects” can do this, but c'mon, why not the advanced mode?The main reason for wanting this feature is, I want to link a lighting profile to my mouse in Razer Synapse so that when it auto-switches profiles based on the active application (e.g., changing functions like macros along with the lights), it updates accordingly. Meanwhile, I’d like my keyboard’s function profile—and its lighting—to stay the same. I use the lights as a visual cue to know which profile is active. Since function profiles (like

Hello, where can i get a replacement battery for rc30-0270 ??Thanks

Hello, I purchased a Razer Blade 15 Razer CH580 in 2022. Initially, I had no issues, the laptop was working fine. However, a few days ago, the computer started shutting down out of nowhere while in suspension. Upon checking the temperatures, I found that the processor temperatures are very high. Currently, I can't even use the laptop for basic tasks because it overheats, even though the task manager shows 0% GPU usage and no more than 10% CPU usage. I want to know if anyone else has had this problem or if anyone knows how to fix it. I'm very upset because it was very expensive and the laptop only lasted about a year. If this is an issue with this specific unit, is there any way to fix it even if I have to pay because the warranty has expired?  

Hi, when will Synapsis be fixed? The bug killed the sound. Why touch something that works?

i updated from synapse 3 to synapse 4 and now my keyboard (blackwidow elite) and now my keyboard isnt detected by synapse in the devices and modules section and it shows it is “disconnected” my volume dial is also broken and goes off by itself and it changes the volume up and down all the time, i disabled this key in synapse 3 but now it doesnt work due to synapse 4 any help?

The Razer Naga Pro is connected to windows 11 Pro 22631.5039 (23H2).  The mouse movements and windows default right and click operate.  However any automations I have specified in synapse do not operate.  This is intermittent..  Is there any low level process I can do to troubleshoot the linkage between synapse and the mouse.to see where the linkage break is in order to provide more information for resolution?   synapse does properly detect panel changes(the ‘overhead’ view changes the display panel visual when a panel change occurs).  So that tells me that a linkage is actually operating.

I just bought my Ornata V3X keyboard. However when typing v it types vb if I type n it types mn if I press enter it opens inspection mode or wants to save files.  When typing 8 it types 89 if I press / it types \/ these are some of the keys I picked up?!Brand new keyboard so not dirty.. uninstalled drivers and reinstalled it does not resolve it. Does it on both laptops and no matter what USB port I use..Is it faulty or setting. In Synapse 4 the settings states it should type the defualt