Razer Support

I bought a brand-new 200$ black shark v2 pro 2023 and it won't get recognized by synapse. I have tried everything i could find online about this issue it would seem im not the only one with this issue. all attempts to download the firmware update failed as the updater does not recognize the headset at all i have tried disabling antivirus software repairing files installing all the razer apps that are related to this headset uninstalling synapse and reinstalling i even updated to windows 11 all the work arounds i have seen don't work what are my options i have been buying razer products for years and love them this is such a sad and frustrating experience   is there any solution ? it would seem this issue is not uncommon and should have been delt with months ago.   

Every time that i lift my mouse it disconnect, if it was only that it would be fine but when i put it back down it takes 5-10 seconds to connect again sometimes it just doesn’t reconnect so i need to unplug and reconnect it, it has been happening for a week and i looked for every solution, repair razer synapse, update the drivers, update the firmware and nothing worked. also for the last 4 months i cant change the wheel mode (free scroll and normal) before it started disconnecting, when i lifted the mouse and put it back down it would always scroll down for no reason.

My scroll wheel does not free spin anymore and when lifted from my mouse pad the lights on my mouse go dim and does not work until it is placed back on the mouse pad

Hello Razer   I have been using my Razer Basilisk V3 wired mouse serial number (PM2343H21205062) for about a year without any issues. However, today, during a game, the connection dropped despite the cable being plugged in. The connection intermittently comes back for about 3 minutes before disconnecting again.  Razer Central shows the device as "disconnected," and the same happens in Windows Device Manager, where the device appears and disappears intermittently. Strangely, the mouse works perfectly fine on my work computer, but I experience this issue only on my personal computer.  Here are the steps I’ve tried so far to resolve the issue:  1. Uninstalled the device from Device Manager and reinstalled it.   2. Uninstalled and reinstalled Razer Central and Synapse software.   3. Updated the software, but the issue persists (works for 3 minutes,

I ordered a Razer Viper V3 Pro white edition, but the order status says "Received." It should say "Processing" or something similar, as I just placed the order and haven't received the product yet. Why does it show "Received"?

I bought a Razor Kaira X in December, now we have March. For months I have been trying to get the 7.1 surround sound activation key for my headset without success. I signed up on the Razor site and registered my headset. I got the confirmation emails of creating my Razor account and that my headset was properly registered as well, but they key for 7.1 surround sound I did not get.I searched on the site and found that you can send yourself the email with your key again, but I still received nothing, even my spam folder was empty. I tried this a few times with a few days in between each time and each time the site just told me that a copy of my code has been sent to my email address. I even double-checked again if my email was correct but since I got the confirmation of me signing up in the first place and that I of registering my headset, it must be right.So I have been writing support about this. After I explained my issue to them in a few emails they said they would “

help me remove the lost phone number on my account please

Many of us that have purchased the Razer v2 pros have been plagued by the same issue of the hinge completely falling apart regardless of how cautious we are with them. I have found a solution …well a replacement to the problem. Thanks to countless searches through Reddit I came across a post stating that they purchased replacements on Etsy. I looked for myself and yes there are people out there making replacement parts via 3D printing and other various methods but from what I can see they all are 100x’s sturdier than the original hinges and one of them even has the Razer name etched in each hinge making it look even more official than the originals. Hope this helps my many brothers and sisters out there whom have been plagued by the same issue .

I am able to use the headset but my computer only recognizes it as speakers(realtek high definition audio)but when i launch the application it doesnt recognize the headset

Blade 18  - 13th Gen i9 13950HX 240Hz screen running the RTX 4090.Recently this thing started stuttering so badly in-game I have had to stop using it for anything but email and work related stuff. I have updated all drivers, all apps, BIOS related items, etc all to no avail. Is there any way I can determine what is going on with the card and/or options to fix it???

I can’t get my stream controller to turn on and do the lastest updates.

Hello,My mouse that I bought 2 months ago suddenly stopped working while I was using it today. I don't think there is a problem with the dongle and charging cable because the mouse's lights etc. are not on, it was charged, we can say that it suddenly turned off by itself.S/N : PM2327H26601497Model : Deathadder V3 Pro

The 1 button on the 12 button grid sideplate started missing inputs after about 2 years 2 months of use. Cleaned the button with compressed air and the contacts as described in the cleaning article and it is still missing inputs. Any place to find a replacement panel or get it working? I am JUST out of warranty.Tried my other side plates and no inputs are missing.

This might be a bit of a dumb question, but I am not exactly sure how to tell my headphones are charged. The manual booklet shows a picture of the LED with some lines (making it look like a sun) which I assume represents blinking, and then the LED with no lights which I assume means it's not blinking. But mine is now blinking green with big intervals (So Blink-Blink Long Interval Blink-Blink). I don't know if that means it's above a certain percentage or if that means it's full, it's not exactly clear because it started out by blinking red. I haven't turned it on at all yet today; I took it out of the box and plugged it into the USB port of my PC to charge it to ensure I started off with a full charge.

This means: This product is already registered, if you have not registered it, please contact support.Hello! Dear Customer Service, I really appreciate Razer products and want to enjoy them to the fullest.But unfortunately, an unfortunate misunderstanding arose, I have both the box and the card and the cool headphones blackshark V2 X green edition in my hands. But I can't enjoy the 7.1 sound, because my code has already been activated ((((Please help me, I really want to enjoy all the quality of Razer products and recommend them to my friends. I am ready to provide new photos of products and documentationSincerely, Your client Alex 

it keeps cancelling my orders heres the numbers #RZGBWP1000001912124#RZGBWP1000001912093#RZGBWP1000001912087

preciso trocar o número de telefone da minha conta, pois não tenho mais o numero antigo.acabei de fazer uma recarga no site da razer e agora não posso usar porque não tenho mais o antigo número de telefone

Hai razer my account is aeroRichLilacbicycle487 please I need change a new number phone 

Hello, I want to change the phone number how to deal with

Hello, I bought a barracuda x 2022. I want to use thx audio. My trial version is about to end, but when I try to buy it, I can't get it with my Turkish phone number. I can only enter +1 USA.

I have had my Kraken Kitty V2 BT Hello Kitty headset since Dec 29, 2024. I just went and checked my messages as I had sent a picture to my friend when I purchased them. I upgraded my PC at the beginning of the month. My headset paired perfectly fine and sounded great for the first couple days, however it began to have audio crackling and cutting out completely, as well as dropping the Bluetooth connection to my PC, and is no longer recognized by Synapse 4. I have tried updating the wireless drivers, unpairing and re-pairing, etc. I have even tried force-disabling the built in microphone within the Device Manager as I had read other users had had luck with, however the issue has not been resolved. 

Someone hack my authenticator codes i try to login in my profile to delete it  but i can’t he want authentication . but the code is not apear in my google authenticator.. 

the email my thx activation code was sent to an email i cant access

This is insane. I have the mini itx case and the b760-i motherboard. motherboard has 1 9pin header and i need 2 for my aio and case rgb. using a plitter makes the logo glow but no underglow and doesnt appear on synapse. plug the case rgb into the motherboard and the same thing happens. plug it into the rgb header and the logo flashes. ive been searing for months and trying to get support and nothing. Why has this issue never been solved. Is it just impossible 

merhabalar 1 yıl önce aldığım razer deathadder v3 mouse kablosunda sıkıntı yaşamaya başladım 4 aydır hiçbir şekilde düzelmiyor mouse hareket ettirdiğim anda gidip geliyor nadirde olsa hiç gelmiyor sorun konnektörde yeni bir konnektör alıcam ama sorun 8000hz gidermi yenisi takıcağam zaman 8000hz direk gene aynı şekilde yeni konnektörle gözükürmü 8000hz