Razer Support

Hello, I bought headphones, entered the ID, and it says that the product is already registered. What should I do, return the headphones to where I bought them? Or will you help me? After all, I have the headphones, but some dishonest person stole what I understand to be my key. Please help me deprive him of this pleasure and make me happy, because I bought your headphones and I really want to hear how they work. My friends told me so much about them that I decided to buy them. They warned me that I could encounter fraud, and that's what happened. Please do not disappoint me and help me figure it out, my whole family can't wait to hear them in action. Thank you

Purchased a Razer Blade 15 in December 2023. Everything worked perfectly so far. Two hours ago, with an external monitor connected, the internal display just went blank. The laptop continues to run just fine on the external monitor, but the internal display seems to be dead.I tried everything that could be found here in the forum, including the 15 seconds reset, new cable (not the issue), other external displays (not the issue). It is obviously not anything driver-related as it happened during otherwise uninterrupted use, but of course I first un- and then re-installed both the Intel and the NVIDIA drivers (not the issue). Re-installed Synapse (not the issue). Without external display, I see no Razer logo during boot up and also cannot enter BIOS. Just black. What can I do? 

Hello,My Razer Barracuda X Chroma headset was working perfectly with the dongle. However, after I connected the headset to my phone via Bluetooth, I am no longer able to reconnect it to the dongle. Could you please assist me with this issue?Thank you.

Hey !Since a recently windows update, Synapse doesn’t work anymore.It seems that clicking on “launch synapse” doesn’t do anything.What happend? 

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation .

I'm experiencing a very specific issue with my Razer DeathAdder V2 Mini: it works perfectly in Windows and other games, but only in Valorant and Fortnite it keeps disconnecting and reconnecting repeatedly. I've tried literally everything but the problem persists. Troubleshooting Steps Taken (No Success): Clean Windows installation Default Windows drivers (without Synapse) and updated Synapse Manual driver reinstallation Disabled mouse acceleration (both in Windows and in-game) Tried all USB ports (2.0, 3.0, no hubs) Updated mouse firmware Reinstalled Valorant and Fortnite (verified files) Tested mouse on another PC (same issue) Support Contacted: Valorant and Fortnite support redirected me to Ra

There are design flaws in the key light chroma that have made it a nightmare for me.  I’m just going to tell you what you need to do to salvage this ridiculous product:first of all you need to support all kinds of networking scenarios.  Currently only WPA2 works to communicate with your device.  Which is a problem, considering that there are so many networking protocols and not everybody is at the liberty to change theirs just to accommodate a single light.  Tell your developers to make firmware that enables all networking protocols and even open networks. secondly, you need to enable Bluetooth control of the device..and finally you need to teach your developers.net Maui So they can deploy a version of synapse For Mac.  Content creators use Mac.  You made a product that competes with Elgato and Neewer.  Do you even employ a CIO or enterprise architect to guide your design decisions?    

Hi there, I’ve been trying to return my order. Razer prompts me to provide an order # and an email address which I try over and over again but the only thing that pops up is “We don’t seem to recognize the order number and email. Please double check or contact us”. Which is flat out ridiculous because everything is correct. What is going on here?

After i installed Razer Synapse 4 my Sound Quality from Razer Nari just Broke . The Sound is like under the water or something . I can not reproduce the Sound also in EQ . There is no way to get the same sound in Game then before . It sound very Bad. How can i Fix ? Best regards 

Hello,I recently bought a keyboard, and it is not quite what I expected. I’m trying to return it, but I get the following message:We don’t seem to recognize the order number and email. Please double check or contact us.This sends me into a never-ending return loop that brings me back to the start return page, etc. I would like to return the keyboard I have and order one that is more to my needs.

Hello I hope all is well, it's been a few months since I purchased the Razer Viper V2 Pro it's been working perfectly up until the dongle randomly stopped connecting to the mouse. The mouse itself works fine while it's wired. I tried resetting the frameware to see if that would help, so after I proceeded to update the mouse using the firmware updater it told me to connect the USB dongle to my PC which I did however it did not register it as connected. Is there any solution to this or any way to get a replacement dongle so I can continue to use the wireless feature?Thanks in advanced :)

helloi purchased a razer blade 16 4080 with 14900hx in march and i’ve been having increasing issues with it since.to cut straight to the point, the issue is the processor. theres been numerous articles/videos regarding issues with the 13/14 gen chips and they are used in razer laptops.issues including: games crashing without error messages(elden ring, monster hunter dx11 issue, dota crashing midgame numerous times)google chrome crashingfailure to download(example nvdia 7zip crc error)failure to open programs(discord, razer synapse, etc)i bandaided the issue by downclocking and undervolting the cpu but i still face stability issues.the laptop is still currently under warranty but im wondering what razer’s solution would be for this since replacing or fixing the chip wont solve the big issue given the chips are flawed to begin with. 

I have been lucky enough in the past two weeks to win razer viper v3 pro twice from google play. I have received the first one and it is outstanding. My problem is I just won the second one this morning. I don't need two of the things. Because I won them from google play and the second one has not been dispatched yet. Do you think razer would change the viper v3 pro for something else instead of me receiving a second one

I need help changing the phone number associated with my Razer account. I lost my old phone number a while ago, but I still have access to my email. 

Hello, I’m currently using a Razer Blade 15 Advanced (2020), model number RZ09-0328.The battery is no longer holding a charge well, and I would like to purchase an official replacement battery. Do you sell the battery separately? Or could you please let me know how I can purchase a genuine Razer battery? Looking forward to your response. Thank you.

When I open Razer Synapse, my Razer Viper V3 Pro mouse can use the middle mouse button. Without the app open, it doesn't work. This issue occurred after I updated the mouse firmware to v1.13.01_r1. I saw another thread where another user had this issue as well after updating the firmware and i did clean re install of the mouse drivers and razer synapse.im certain its a firmware issue.

Hi. At around after the latest 2024 Windows updated left side USB-C port stopped working on my 2023 Blade 14 (RZ09-0482). There are no any issues with the right side USB-C port at the same time: Monitor, flash drives, earphones, etc., everything works fine with the right side port, but not the left one. Windows 11 and all drivers updated, BIOS v.2.0. No physical damages to the USB-C port, it just stopped working. AIDA64 is not recognizing connected device, and there is simply no power to it. Any help, suggestions, recommendations?   

I have the new viper v3 pro and when it’s connected to my computer it does show up in synapse but when I click into it, it does not show anything but detecting device. It is connected through wire and to the usb port in the motherboard. Is there anyone know how to fix this?

Help me find the missing 4 last pin code number in my razer gold card  

Razer blackshark v2 special edition var girdiğim aktivasyon seri kodunu kabul etmiyor alta koydugum hatayı veriyor yeni bir kod almayı talep ediyorumYour Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products

Often when being used, approximately every hour to hour and a half, my keyboard will just turn off then back on. Most of the time this disruption lasts for 5 seconds, where i hear the razer disconnect sound followed by the lights and keys turning off then a couple seconds later it reconnects. I have deleted and reinstalled the latest version of Synapse, turned off every power saving option that could be responsible, and changed usb ports on my pc, 2.0 and 3.0 both cause this issue. I am at a loss for what could be the reason, i’ve even done a fresh install of windows to see if the problem was on windows side but that didn’t fix it. The keyboard is probably around 3 to 3 and a half years old at this point and was the first keyboard i bought for my pc, is it just time to call it quits?

Okay, so, I bought my Razer Kiyo awhile ago. it has worked a total of one time. every time I try to open the “streaming” tab or just click on the actual camera itself in what I THINK is synapse 3, all my audio stutters and then it just goes back to my devices page.I’ve made sure that I have all the up-to-date drivers on the Kiyo and my computer drivers themselves are updated as well. I have also tried basic trouble-shooting techniques such as; un-plugging and re-plugging it and turning my computer on and off again. Whatever I do to the camera/webcam, the ring light on it won’t turn on and I don’t know if there’s another light that’s supposed to turn on or not, but nothing on it turns on and I don’t know a way to work. I also can’t use it as a webcam, whenever I try to select it on an application; all my audio, input and output, stutters and then it just goes back to my “previous” webcam (even if there WASN’T a previous webcam). My computer recognizes it as

I’m trying to enable sound in Axon, but no matter what I do nothing plays. I tried muting and unmuting, then I tried looking for the volume control but it simply isn’t there. Not in Axon, Synapse, Cortex, Central, or Windows settings. I’ve also tried sending feedback through Axon but Axon won’t do that either.

Hi is the blade 18 2025 oled? And does it come with nordic layout?

Hello I bought my razer blackshark v2 x last December and I just found out that it has an activation code and I am trying to register my product but it says that it’s already registered but not by me. How do I fix this?PS. Title typo it’s “NOT REGISTERED BY ME”