Razer Support

Hi, I recently purchased the Razer Wolverine V3 Tournament Edition 8K PC. The problem is that I set the polling rate to 8000Hz, but when I checked the controller, I saw that this value wasn't applied correctly. This is also true for the 4000Hz, but the 2000Hz seem to work fine.  

Hello,I have a problem with my Razer BlackShark V2 HyperSpeed Wireless. The power button only works as play/pause when I use the cable, but it never powers the headset on.Here is what I have already tried: Hard reset (holding the power button 10–18 sec while connected with USB-C). Firmware update through Synapse following the official Razer instructions. The issue persists. Additional details: After performing a hard reset, when I release the button the headset says “Power off.” Windows does not recognize the device at that point. If I press the button again, it continues to say “Power off” every time. The only way to make Windows recognize the headset again is to disconnect and reconnect the USB-C cable. Before updating the firmware on Synapse, the battery status was always stuck at 29% and never changed (from the moment the problem first appeared). One day before this issue, the headset was randomly disconnecting without reason.

I no longer have access to my old email, and I hadn’t set up a backup email, and I can’t change or add an email because I get stuck on the 2-step authentication, since I can’t verify the email. Any chance I could get some help? Thanks in advance!

Bonjour, Je viens d'acheter un Razer Blackshark V2 X mais impossible de trouver le code d'activation du sound 7.1. Je suis passé par le site, j'ai décortiqué ma boite mais rien y fait !

Hi, i recently got gifted a 50 gold gift card, so, i ran into my computer to activate it, i logged in my old razer account, that i used back when i had a razer naga, and redeemed it. Next thing i know is that i’m trying to make a purchase with those coins but it asked me for a SMS, with my old phone number, and the other option i had was to use security keys, that i don’t know where i saved it, so basically lost. I was hoping to get help with the live chat, but now i’m already an hour and a half in queue 1st position, and no answer.If anyone can assist me on how i can change the phone number without having it or the security keys, i would appreciate it. Or some way to unredeem my code.Thanks in advance !! 

hi, i need help for my registered mobile phone number and i forget it cuz its a lost phone and i need to purchase something using my razer gold asap, so can anyone help me plsssssss!!

Hi people, I lost my detachable mic for my Blackshark V2 Pro. How can I get new one from Razer?

Hello, I just bought the Razer Deathstalker v2 keyboard. Gaming on it is great but everyday work is incredibly difficult! The keys are way to sensitive and I continuously make errors while typing, never had this happen with my other keyboards. Would love to be able to adjust the sensitivity while video editing and typing. Any help would be great!!

Hi!I really want to get this Keyboard but need it in the UK model with the Yellow switch, Id this possible or will it be something Razer will bring out ?Seems quite backwards that there isn't an option for this at the moment. Thank You

I love the Deathadder Elite, I've had one since before the pandemic, and it's finally starting to show its age after 5 years of daily use. It fits great in my hand, I love how heavy it is, it has 4 extra buttons I can bind to things. As of yesterday, the right mouse button has started to get finicky, it'll take multiple clicks to actually have it work. I have to press pretty hard to make it respond, and it's time for a new one.Is it still being sold after all this time? I adore it and really want another. I checked the Razer website and it wasn't listed there.

why Australia online dont have razer blade 18 2025？i was waiting for a long time already，other country online they got new blade 18 2025，tell me why？？？？？？？？

Hello i”ve got an Razer Iskur Xl im 120kg and he is made for 180kg max 1 -1.5 year in and the chair drops to itself when i sit on it goes to the ground and it’s driving me nuts .I have no idea where to buy a new piston.Asking if you can help me in any way,thanks in advance.

When on battery my Razer Blade 15 Base Model (Early 2020) gets stuck on a loop of restarting and booting into the Razer BIOS start screen, then powering off and starting up again. After successfully booting into Windows, the system date and time is from when I last used my device. When going into the BIOS menu, the system date shows 01/01/2020 (attached photo). If plugged in, the device boots up normally.  I was hoping someone could help me with this issue? 

Bonjour a tous ma manette razer wolverine v3 pro cest éteinte et ne ce rallume plus quelqun serai maider ou quoi que ce soit 

How do I reclaim my missing code

Hello everyone. About two months ago, I received the 7.1 surround sound activation code for the Blackshark V2 X model I just bought. It worked and I entered it. However, today I reset my computer and downloaded the application again. Even though I was in the account where I entered the activation code before, it asked for the activation code. When I entered the old code, it said it had already been used. What can I do? 

I have lost access to my original razor account and i no longer have access to the email that was used for it as i was hacked through discord and they got to my email and deleted it. I need to update or change the email of my og razor account so I can gain access to it as all of my hardware i have with razor is tied to it. I can provide serial numbers, id, anything to get it back! 

My problem is that I don't have a code to activate 7.1 Please give me a solution for that!thank you for understanding.

I installed Synapse 4 a couple days ago and I just logged in to my game and my keymap was non-existent, I can see it, but it is greyed out.  I’m really frustrated because I didn’t realize it until I had already engaged in a dungeon that is timed and nothing was working properly, then it wanted me to restart my system multiple times, but in the end, I still don’t have access to my keymap.  It only allows me to remap or add, which I ended up doing, but I have multiple keymaps I would like to not have to completely rebind everything.

Our razer headset will not connect with Bluetooth plus we cant seem to remember or find the type of headset it is. 

I am writing to report an ongoing issue with my Razer Book 13. Recently, the device has been shutting down unexpectedly while I’m working, and at times, it won’t power on at all — not even the power indicator light turns on. This has significantly affected my ability to work reliably.Additionally, I currently do not have access to an official Razer service center nearby. Given these circumstances, I would greatly appreciate your assistance in one of the following ways: If possible, please guide me through potential troubleshooting steps or solutions remotely. Alternatively, if direct servicing is not feasible, could you kindly provide a detailed technical diagram or service manual of the Razer Book 13? This would help me seek professional local repair without risking further damage to the device.

I just bought a keyboard and mouse and I spent 400+ dollars only to realize an hour later I never change the address on my account so now it's being sent to a military base I am no longer stationed at. Is there anyway I can have it rerouted?

Dear Razer Support Staff,I refer to order number (*Order number omitted).It says that I should have a Adam Warlock’s Cosmic Jade Costume free as a promotion but I am unable to locate the code to key into the game.Please help to resolve this soon.Thank you. 

I just moved from synapse 3 to 4. It removed all my macros. So after remaking most of them, one still isnt working, I go to apply them to my devices. in Synapse it says they are applied. I click on game & it reverts it to default. I delete the default profile. It does the same thing.

Hello, I just buy this mouse last week and it was working well in synapse, now the left click is disabled. I dont know why. I tried to uninstall synapse, reboot. reinstall synapse - same thing I tried to remove mouse driver from windows device manager, same problem. Also can you change my name in forum ? It’s a generic name from my account from before i guess. Thank you