Razer Support

I just recently purchased myself a Razer Blackshark V2 X from Microless. I went to activate my 7.1 surround sound, but it says the product is already registered, even though I received and unpacked them today. Microless is a legit site from what I've heard from countless individuals. Please assist me in this matter.

Hello! This problem started out of the blue this morning.My mouse wheel has started changing itself between tactical and free spin.I’m not pressing any buttons or holding it while it happens. It literally lays to my right and just clicks constantly like the switch just keeps going.I’ve already tried cleaning it and switching USB port but it keeps going. Is this the end of my mouse or is there anything else I can try?

Hello,I’m hoping to get some help with an issue I’m having with my Razer Viper Mini SE. It was working perfectly until today, but this morning I discovered the battery is stuck at 0% and will not charge. Here’s all the relevant information:What happens:When plugged in via USB-cable (wired mode), the mouse works normally and shows up in Razer Synapse.But wirelessly, it does not charge: battery remains at 0%, no increase no matter what I try.Once I disconnect the wired connection, the mouse powers off immediately.What I’ve already tried:Updated both the mouse and the wireless receiver to the latest firmware (v1.05).Running the latest version of Razer Synapse.Checked cable, ports, etc.Before the issue, I used the original factory data cable: I unplugged it from the receiver and plugged into the mouse (as usual) to charge — that was the only change recently.Thanks in advance for any help. I’d like to resolve this without having to replace the mouse if possible, since everything else seemed

I use a gaming laptop. The usb dongle literally melt inside the port of my laptop when I was gaming. I can’t find replacements anywhere. 

I have a ps portal and as an audio output I can only use 3.5mm or sony’s own headset. I have BlacksharkV2 Pro and was wondering that if I could use a usb-c to 3.5mm adapter to connect my headset to it. Will it work?

My Razer Basilisk V3 Pro works fine in wired mode, but in wireless (dongle and Bluetooth) it keeps disconnecting every second, making it unusable. I have already reinstalled the firmware using the official updater, but the issue persists on multiple PCs and dongles. I also tried a hardware reset (LMB+RMB+Scroll Wheel) but it did not help.Could some one please advise if there is any way to fix this issueAny help or recommendations would be greatly appreciated.Product: Razer Basilisk V3 Pro  

If anyone from Razer can help me change my cell phone number in my Razer ID account so that I can log in to my account when it asks me to fill in my SMS code, since I changed my number and no longer have access to the previous one.

I bought a razor card but few numbers are missing I also have a receipt for it pls I can i get the numbers missing 

Hi guys. Loving my blackshark v3 pro headset. However i’m getting audio glitches when playing le mans ultimate sim racing title. The audio starts out fine, but tten after say 15 minutes, i start to get drop outs and glitches. I’ve been advised to drop to 16/48000 (from 24/48000) which doesn’t work. Also all the game and windows drivers are all up to date. Any ideas what it could be or what else icould check? Thanks

I’ve been trying to create a RMA ticket for the longest time but for some reason there is no instant link to create one and since Razer’s support page is so slow nothing ever loads.

Hello,I have recently started using my Razer Kraken Ultimate Headset. I’ve had it for a while, but I only started using it. Whenever I use it now however, (it started after like a week + of use ), it randomly pops on and off. When the headset is plugged in, ( USB cable ), it randomly creates like a popping sound, and disconnects for a short period of time. Furthermore, It does this continuously sometimes, popping off continuously after reconnecting for milliseconds. After re-plugging in, it can be prevented for a bit, but then it resumes. If I am watching media while this happens ( YouTube ), the video pauses and loads, i have to go back 10 seconds then go forward 10 seconds for it to resume with audio. Sometimes, it can go without happening for an hour then resumes, sometimes the second I boot my PC it starts to do it. I’m running ReviOS 24.12, Windows 11. 12th Gen i5-12400F, 4060 Ventus 2X Black 8G. OS build - 26100.3624, version - 24H2.  Audio Inputs and outputs I have - DELL S2721H

Hello everyone. i bought a razer v2 pro wireless on vinted and i realised that the usb dongle doesnt work and thers not even the sound when i connect it.I checked other posts but nothing worked.Maybe someone has a solution ?I tried with another computer and still doesnt workP/N:RZ01-04390100-R3G1

Hi there.I live in the EU, Hungary and ever since the ZENLESS x Razer collab was announced i can’t preorder the Cobra + Gigantus pad combo. It says out of stock. But i should be able to pre-order neverthless, am i? Preordering for the keyboard is available. Is it an error on my side? I already set up an email notification, but the announcement was already like 2 or 3 weeks ago, i’m starting to get anxious that i won’t be able to pre-order the mouse + pad combo. When will it be available?

Hello everyone. i bought a razer v2 pro wireless on vinted and i realised that the usb dongle doesnt work and thers not even the sound when i connect it.I checked other posts but nothing worked.Maybe someone has a solution ?

Hi everyone,About a month ago, my Razer Blade 14 (purchased in January 2023) suddenly shut down with a loud pop and a significant amount of smoke pouring out from the bottom of the laptop.When I opened it a couple of days later, I discovered the battery had swollen massively. The rest of the components looked intact, so I replaced the battery with a new one — but the laptop still won’t power on at all.This has me very concerned for two reasons: Safety: If I had been using it on my lap at the time, the smoke and potential fire could have caused serious injury. Durability: It seems highly unusual (and worrying) for a laptop battery to fail this catastrophically in less than three years. Has anyone else experienced something like this? Is there any chance Razer can investigate or provide guidance here?Thanks in advance — this was a very alarming experience, and I’d really like to understand what went wrong.

I recently had to remove the battery from my Razer Blade 15 due to swelling, and am not able to ship it to Razer support to replace the battery, as I use it for remote work. Would it be possible to have a battery for the Blade 15 Base model (late 2020) shipped to me directly to replace myself?

I am Brazilian and on the Brazilian website I cannot purchase the activation code, the code for my headset came erased, I want to purchase the activation code

Hi!My name is Elijah. This is my first time posting a question on the Forum, so I’ll do my best. My current issue is that I can't install Razer Synapse, and there is no Razer program files left, so it doesn't appear as an application.When I run the "RazerSynapseInstaller_V1.14.0.500.exe”, it shows the prompt, "Do you want to allow this app to make changes to your device?" I click yes. After that, a prompt opens up for a split second on my screen, and then disappears. Then I see a .err file created, with the text "Failed to write installer file (Permission denied)" written in the error file.I've taken multiple steps to try and solve the problem. First, I tried to open an admin command prompt and run the following commands:System File Checker (SFC) Deployment Image Servicing and Management (DISM)All of these yielded no information. They said that there were no corrupted files. So, I'm pretty much stumped now. I do have the patience to have someone work me through the problem, and I'm wil

Hello! I have a Razer Basilisk Ultimate (Model RC30-031701). Said mouse got dropped the other day, and the cover for the USB dongle on the bottom of the mouse popped off and disappeared into the void. Is there any way to order a replacement for it? If so, what is the best avenue? Thanks in advance!

The power button on my Barracuda X got stuck. I can turn on the headset but i have to push really hard. I am seeking a solution.

The left arm-when sitting is broken and will no longer lock into place to adjust on my son’s gaming chair. It just comes off when you lift it up. The chair was purchased on 08162023. I need to purchase a replacement part. Model#RZ38-0294  I attempted to create a ticket without success. Please advise.

Hi my Razer naga pro stopped working out of the blue. Completely all of a sudden. The wire is working fine but the mouse doesn’t seem to register.there was a notification on my PC that said the USB malfunctioned. I deleted synapses, re-downloaded it, updated drivers but nothing.  I downloaded the updated firmware but the mouse didn’t register until i reset it to razerbootloader? And it started updating the firmware.  however the firmware update isn’t successful despite it going to 99%. I’m completely clueless on what else I can do besides trashing my beloved mouse. 

Hi, I bought these Razer Kraken V3 Pro and they are amazing.But, Razer Synapse is not that amazing. I have some issue viewing my battery percentage.Most of the time it just doesn’t update at all. Even worse: when I put the headset to charge and then unplug it, Synapse still shows it as “charging” for hours, stuck at the same percentage I left it before.So I never know the percentage of the battery of my headset because the percentage the software show me is always not true!Is it just me, or is Synapse really this bad at reporting battery status?Do you guys know any workaround or solution?

Hello Razer Support, I need your help with a compatibility issue regarding my Razer Core X V2 (Serial Number: 612531U44000179). Equipment:  MacBook Pro 16-inch (2019, Model A2141) — i9, Radeon Pro 5600M, 64GB RAM, running both macOS (Sequoia/Sonoma) and Windows 10 (Boot Camp) Razer Core X V2 (Thunderbolt 3/5, S/N: 612531U44000179) Sapphire PULSE RX 7900 XTX 24GB (SKU: 11322-02-20G)   Issue:  In Windows (Boot Camp): The RX 7900 XTX is not detected at all (not visible in Device Manager, no unknown devices appear when eGPU is connected, no output to external monitor via GPU). In macOS: The Razer Core X V2 enclosure is detected as a Thunderbolt device in System Information, but the RX 7900 XTX does not show up under PCI or Graphics, and no video output is available via eGPU. All required cables are connected: three PCIe 8-pin cables to the GPU, 24-pin and 8-pin EPS to the enclosure board. The RX 7900 XTX is fully functional and has been tested on a standard PC (it works perfectly

Hi,my laptop with serial number BY1814A14001761 is still in great shape and performance. But I can’t upgrade to Wiindows 11 because the CPU is not supported for W11 by Microsoft.Has anybody done an upgrade by replacing the CPU with a newer supported model?Which CPU would be recommendable which fits the mother board socket?Thanks in advance for suggestions and advice on the issue.