Razer Support

I’ve been registered with a Razor ID since 2016. I need to update my phone number (won’t let me because the “authenticator” wants to send a SMS to THAT number and won’t let me choose my email account).Called the “help/support” 3 times in the last hour they “drop” my call and when I did get through, they can’t seem to find my account. Gave them my phone number that is on file, my Razor ID number and they still can’t find it. Can someone please assist me with this so I can get my warranty started?

Hi, I just entered a game and realized none of my mouse buttons worked. I tried to figure out what was going on and then I found out that all of my mouse settings are reset in Synapse. The profile I named "World of Warcraft" is still there, but the settings are default. All of my personal settings disappeared, only the profile name remained.I usually don't even go to Synapse, so it's impossible that I would reset it. It had to reset on its own.Can I restore the settings somehow please?

My razer cobra is lagging in connection many time 

They need to add more sensitivity stages 5 is way too little - does anyone know how to add more

Hi guys, how are you ? I'm here to try to find a solution to my mouse. When i select the red light on scroll and logo it shows right, same with blue color, but if I choose green on both, only scroll show green, the logo stay on red. If I choose yellow the logo shows red, the scroll shows yellow. I tried use the mouse on another computer, reinstall synapse, reseting profiles, but no success… Maybe you can help me on this, thanks.

As I wrote in the title, I press the key and it continues even though I release the macro key, yes, my mouse keys work fine and there is no problem

I believe it was around the time of 24H2 update, that my top right speaker on my Blade 18 stopped working (it took a while to notice since I used headphones part of the time). The crackling has suddenly started out of nowhere, whereas before it ONLY crackled (post-speaker-breaking) on a single YT video that played the frequencies we lose the ability to hear as we get older. It took me a while to kind of piece the whole problem together. I finally utilized my laptop’s Bluetooth functionality for headphones, and experienced a half second delay in-game, which is wholly unacceptable for such hardware - and never presented itself as a problem on my MSI Stealth (a far cheaper laptop with inferior hardware).I found that by opening the sound settings that controls Input/Output devices, a new sound icon in the mixer appears that simply says ‘Sound’ with volume locked to 1. While this settings window is open, and the icon remains in the mixer - it appears to override whatever audi

razer blackshark v2 pro synapse EQ settings not working

Recently, through talking through support of an unrelated software, we found out that the reason that a program kept freezing was because my Device Manager kept refreshing. This is usually caused by faulty cables or devices that keep connecting and disconnecting. After unplugging everything and checking each device I noticed that when the Razer Ripsaw capture card is connected to my computer the device manager refreshes every minute (I timed it and it was too cyclical for it to be a coincidence and I have even replaced the cables for new one).Can anyone that has this capture card check if this is happening on your system as well?

Every time the computer is turned on, it repeatedly disconnects and reconnects, then the cursor periodically freezes for 1-2 seconds. Changing ports, deleting/reinstalling Synapse and drivers does not give a result.

I have a universal charger stand for the Xbox serie S and when I put the the controller into the stand the indicator light is blinking orange and not solid lightwhy?

I recently started using the in game display to monitor my stats but it is showing gpu 0 instead of gpu 1 and I can’t find any way to fix it. Is there any way I can change what is displayed?

I do have a proof of purchase and everything including the damaged scratch

Is it possible to receive VAT invoices for my company in Poland when purchasing products?Best,Lucas

If the mouse lies motionless for any length of time (it can be 5 seconds or 1 minute)it may turn off and not turn on again until I remove the battery for a couple of secondsI tried:-Buy other batteries-Install different versions of synapses and just work without it-Reinstall WindowsPS:-It can turn off when the battery is fully charged-The transmitter is on table with mouse in 4 inches away from the mouse\ 2.4 mode-The power save setting in the program is set to the longest possible shutdown

Hello, today I bought basilisk v3 pro and downloaded Synapse 4 to customize it. I tried to learn the mouse settings in the application then I entered the game I play every day However, my keyboard keys were not working, so I could not send messages in the game, but I could use wasd and space. then i opened google, first i pressed random letters but it was not a good idea, all google shortcuts were activated and there i understood the problem. i think synapse is activating my CTRL key but i don't know how to turn it off. i went through all the settings but i couldn't find it. by the way, i only have basilisk v3 pro and laptop. so there is no separate keyboard.

I will order a dongle but it is not sent to Türkiye help!

Having the following problem.I have the Blade Stealth 2020 RX09-03102E22, with the BIOS current at 1.02. I’m wanting to update this to 1.04 through the updater which I have downloaded.When double clicking the updater, it starts and shows that I’m on 1.02 and it will update to 1.04.I click update, and lose control of the mouse and keyboard as expected however around halfway through the process the laptop reboots as if nothing has happened, and it does not update the BIOS at all, shown by when I start the updater it’s still at 1.02.I have Windows 11 22H2, fully patched and up to date.I’ve tried doing a complete reset to factory through windows, so there no applications installed except what came with it, still the same issue. 

My Razer Blade 14 (2021) used to work perfectly with Zoom, Google Meet and other online meeting tools, but it started intermittently not recognizing the laptop’s audio devices.  Right now Zoom has this problem on almost every meeting I enter, even after I successfully test the audio devices in Zoom before actually joining the meeting.  As soon as I join, the devices stop being recognized.  This happened to me on Windows 10 and continues now that I have Windows 11.  All of my drivers are up-to-date. Has anyone else encountered a similar issue?  Does anyone know how to resolve it?

Specs:Windows 11Intel Core i7-10875H CPU @ 2.30 GHz16.0 GB RAM (2933 MHz SODIMM form factor)RTX 2070 Super Max-Q (8 GB dedicated memory) As the title suggests, my laptop undergoes thermal shutdown (screen off, flashing green power light, fans still running) after a few minutes of being on, even if HWMonitor or Task Manager is the only thing running. It would run warm but was still perfectly usable two weeks ago when I shut it down and left home for a trip, but now it's unusable. I use this laptop daily for school and for gaming on weekends (Rivals of Aether, Overwatch 2, NFS Heat/Rivals, sometimes Minecraft and Terraria, etc.) The original battery went bad about 2 years ago, and the replacement lasted another year, and the laptop currently doesn't have a battery. HWMonitor shows that the GPU hovers at 60C on startup while the CPU starts at 70 and rapidly spikes to 100C. Total CPU utilization never goes above 15%.I

I want to make it so that when you press the "hypershift" key, a zone of the mouse changes to show more visually that the Hypershift mode is activated. 

Hello, I bought a razer viper v 3 hyperspeed, but I only see it as 1000 hz. The site I bought said 4000 hz, but I guess it can't happen without a dongle, right?

Dear Razer Support Team, I am considering purchasing the Razer Blade 16 laptop and have a specific question regarding its HDMI 2.1 capabilities. My goal is to connect this laptop to an external monitor that supports 4K resolution at 240Hz, which typically requires Display Stream Compression (DSC) support. Could you please confirm whether the HDMI 2.1 port on the Razer Blade 16 supports DSC? This information is crucial for ensuring compatibility with my external display setup. Thank you for your assistance. Best regards

Hello I purchased a Razer Kraken V3 HyperSense but when I requested the 7.1 Surround Sound Code activation code I did not receive a response and the system says that you are not eligible to receive the activation code.