Razer Support

I have been having problems recently with my laptop where it would blue screen every time I booted it up. This continued for a while and later became worse with other issues such as Bluetooth not picking up my razer mouse and keyboard and now my apps/games not opening. Does anyone know what the problem could be and what steps I should take?

Im using a Razer Huntsman V2 analog keyboard, that is apparently compatible with Synapse 4. However, since I changed from Synapse 3 (that worked perfectly fine) to Synapse 4, I have had problems between the keyboard and the app. Every time my keyboard connects to the Synapse 4 it completely stops working. In addition, any changes I do on the app don’t have any impact to my keyboard. I can’t change lighting or any other setting. I mean i can change it on the app but again, it doesn’t apply it to my keyboard, only makes it not work at all. I’m pretty sure it has something to do with not connecting to the app properly or just wrong drivers, but i don’t know how to fix it. Any help would be appreciated.

I recently bought the razer huntsman mini with the italian layout, but the chroma studio can’t see the ù keycap and only recognize the UK layout instead of the one i’m using, so when i add an effect i can’t select the ù keycap and it stays off, are there any fixes to this?

My Razer Blackwidow Elite - A and Q keys are not working at all. The A and Q keys light up, they just don’t work when pressed. The keyboard is out of warranty so can’t claim. I wanted to find out if anyone has experienced something similar and if they managed to find a solution? Additionally, some keys on the numpad have a different RGB colour that I cannot change through the Synapse software. Stuck on the colour purple while every other key changes. The keys having an issue on the numpad are specifically: 0, 4, 5, 6, “enter” and “.”The keys above work and function perfectly well. It’s only the RGB that is the issue. I have tried uninstalling drivers and re-installing them. Didn’t helpAny advice/help fixing the issue would be greatly appreciated.(FYI, I’m typing this using copy + paste “a” everytime)

I recently bought a Razer Blade 18 and I’ve liked it so far but when I tried gaming on my external monitor (connected either through the thunderbolt 5 or HDMI 2.1 ports) it felt really slow. So I checked and realized that in the nvidia control panel the other options besides optimus were greyed out where I had previously set it to NVIDIA GPU only. If I cannot use the graphics card with external monitors that is kind of a deal breaker honestly so I am hopeful this can be resolved easily otherwise I will have to return the laptop.  

Good morning, I bought a keyboard and as a gift I was given some gadgets that had never arrived. How come?

I have the Razer Wolverine V2 Pro and there is some major input delay after a few minutes of use. I checked the forums and they said to update the firmware. After checking through the Razer Support website and finding the latest firmware it said I was already up to date. I am still experiencing the input delay. Are there any other options? 

Hi everyone,after some years (out of Warranty according to website) the gas cylinder on my Iskur gave up and I’m looking for a way to purchase a new one. I could not find any source on the official document on how to replace the cylinder, so I thought I’d ask here. Thanks in advance.

For the past few months the volume has been shooting up at random times. I’m scared to use the rotary knob on the keyboard because I know the volume will be going up really loud, like from 10 to 100, irritatingly loud to whispery quiet.And for a while now the keyboard has also been entering random letters that I don't press at all, like they are stuck and looks like this WWWWWWWWWWWWW.I looked on the website for a firmware/driver update but couldn’t find my model number (RZ03-0262). I use the Razer BlackWidow Elite.Can anybody help me?  

Hello, I have Razer Nari Ultimate headphones (RZ04-02670100-R3M1) unfortunately they started losing connection in the system they start going crazy when I turn them on and immediately lose and reconnect when I try to watch a movie or play a game they start going crazy (most likely wireless connection) unfortunately the warranty ended about a year ago I have a question where do I have to send them (in Poland) so that someone can look at them and fix them? Please let me know… :( 

Subject: A Small Birthday Wish from a Big Razer Fan Dear Razer Team, I hope you're doing well! My name is Ashish, and I’m a huge fan of Razer’s amazing gaming gear. I’m currently working on building my dream PC setup, and with my birthday coming up soon, I wanted to reach out with a small request. It would mean the world to me if I could receive anything from Razer as a birthday surprise—whether it’s a mouse, accessories, or even nothing. I’ve always admired Razer’s dedication to quality and performance, and it would be incredible to have a piece of your gear as part of my setup. Regardless of the outcome, I truly appreciate your time and effort in creating top-tier gaming products. Thank you for considering my request, and I hope to hear from you soon! Best regards,Ashish

Hello. I have a Blackshark V2 pro headseat and my usb is completly broken. Can someone advice me what replacement usb to buy and where? 

Hello My Barracuda X 2022 just bought at January This yearRecently i want to use extension cable to connect my recever with USB-Abut it won’t show up,show’s error USB device descriptor request failed or Unknown USB Device (Set Address Failed) last one showup most i thinkI already check the recever and the cable is OK (Change to other devices like mac and Nintendo switch)only my laptop show up this error the port of my laptop already checkedthere is nothing error when i plug other USB-C devices with this cableand i directly connect this recever into my computer is working correctlythe error only showup at when i plug recever with  onpackage extension cable (or other conveter) in USB-Aand no other device is connect to my computer when i testlaptop system is Windows 10 22H2Thanks for the helping!

Razer viper V2 pro,only works wired, i tried the adapter with the dongle, and just the dongle, doesnt make any sound when connected, doesnt show up on device manager or anything, the mouse will just flash white around 3 times then stops. I tried the firmware update for the wireless mode, it told me to plug the dongle in, I did so and razer software didnt detect it either. I no longer have warranty for this mouse either.

Purchased Leviathan v2 X recently. We were i the process of moving and the power cord for the soundbar was accidentally discarded. I have searched everywhere on this site to see if I could get a replacement, but to no avail.Can someone advise or could Razer Support at least let me know how I could order? Thanks

Why cant i connect and configure my Opus X? every other device instantly shows on synapse after i plug it in

Hello recently i bought the viper v3 pro faker edition and it wont connect to my laptop as it has the connecting sound and the light on the mouse was on and it doesnt work at allplease help me ;-;

Can anyone help me how to change my old number I can't access it anymore. I can access my email please help me

I was using my Razer Kiyo fine yesterday. Today I went to use it inside of OBS and the device randomly stopped working. It disconnected and the ring light started flashing. I unplugged it and plugged it back in in various USB places. I have restarted my PC several times this morning. I tried to update drivers inside of the Razer Synapse but when I go to click on the cam photo, the cam vanishes. I have no idea how to fix this. Any help would be amazing. 

I had a problem with registering my blackshark X v2 headphones which I purchased online. When I try to register, I get the “This product is already registered. If you did not register it, please contact Razer Support”Can someone help me with this, please? 

I wan register the product to get 7.1 surround sound code but when i register the product system display message ‘this product have been registered’ NEED HELP PLS

Hi everyone,i am struggling to use the soundbar on Mac OS or even on an iPhone.I am trying to connect to bluetooth which connects ok but then there is no sound coming out of the soundbar. and as mentioned, the behaviour is the same on either the Mac OS and iOS..Also after a few minutes the input but goes to solid orange instead of the solid blue light?Any ideas?Thank you

I was actively playing a game when i bumped a cord and it in turn pushed the off switch on the surge protector that my enclosure was plugged into. Needless to say everything shut down. Now the problem is It will no longer power on. I’ve tried multiple outlets, and  keeping it off for a few minutes then trying. But nothing has worked. Did something get fried in the enclosure? Is it the power supply cord? Help!

I want to submit a request via the website. Everything is fine until I press submit. Then the button just stays highlighted and nothing happens. How do I contact support otherwise?

Razer Nomo 2 speakers turn off after I am away from keyboard and I have to manually turn back on.  I see others with this issue but no solution. If there is not a solution I will need to return these ASAP