Razer Support

I've tried everything i can to get this headset to work, I've gotten the Bluetooth to connect,  and i got audio through it one time (Now it doesn't play audio)  never was able to get the mic to work, i went through and followed all the steps for troubleshooting, and i feel at a loss, and for 120$ i feel like that's bull honkey. I noticed that synapse doesn't recognize the headset and i cant figure out how to make it recognize the headset no matter what i do or what synapse i use. has anyone else experienced this issue with this headset, all my drivers are updated? am i just SOl? 

My razer Proclick from 2022  started to no longer work on bluethoth blue profile, thankfully the others two still worked at that time, but yesterday when i tried  to paired to diferent devices it was not able to, after trying every avaible solution(razer clean up tools, delete all profiles, try other devices, resetet thru synapse) i get to the conclusion that the bluetoth bodule gets bricked as the manual indicates to press for 3 seconds the pairing button only changes to the other profile whithout giving it a reset to the pairing mode. also is worth note that the light is blinking twice as it should be but a little faster than when is in pairing mode.in a month i will dissasamble it to try give it a true reset and coment here for other with the same problem.

Hi. I think I got a good deal on the nommo v2. It's not the pro version.  Is there a difference is the sound quality? Or is it just the puck and the wireless subwoofer? Also, would the wired subwoofer from the v2 standard edition work with a standing desk or are the cables to short?

 I cant select buttons, cant really work with the feature

Hello! I tried to flash the Razer Thresher Ultima. After connecting the headphones to the PC, it gave out that the file hostapi_vmi.dll lost or broken. What should I do?

Hello i opened my razer account a while ago and i resetted my phone with the 2FA Codes inside now i cant acces my codes . I Need help please.

I have a 14” blade (5900hx + 3070) and after two years of moderate use, I’m thinking the CPU is ready for a repaste. I’ve cleaned the fans, vents, etc and the CPU idle temps are still around 75-80C.Does Razer have any resources or DIY guides for repasting the recent 14” models?Also, does the vapor chamber complicate the process? I’ve repasted several desktops and consoles but this will be my first laptop.

My Blackwidow V4 disconnects and reconnects only once, when I open my PCNotes: -I do not have problems with other razer products like my mouse -I tried to plug other things in the usb slot and they work perfectly fine -I plugged it at the back of my PC

When using my “1” and “o” keys, they sometimes do not respond. If I press the buttons 10 times, it will respond 2-3 times. The inconsistency makes the keyboard very challenging and frustrating to use.  I have tried the following and the result is always the same-Uninstalling via the Device Manager-Cleaning the keyboard by removing keycaps-Plugging into different USB slots and into a different computer Any help would be appreciated. Thank you!

Hello!First, my used gear:Razer Blade 16 (2024) Razer Deathstalker v2 TKL Razer Deathadder v3 HyperspeedThe 2 peripherals are connected via a single HS dongle. Now, every once in a while, I get up from my desk to do other things than game. When I come back, both peripherals will have gone to sleep mode. Which is fine for various reasons.But on wake, at least one key is always stuck. Sometimes it would be the CTRL or ALT key, sometimes the middle mouse  or right mouse button. Recently I once had the “Ö” key be stuck (DE layout).To resolve, I have to find the stuck key and press it once. It is annoying because seemingly it does fire, so for instance mouse buttons pressed means I am unable to use left or right click for that time, or any key press on the keyboard will result in it being registered as CTRL+ that key.I assume this is some Razer Synapse or firmware issue?During operation I never no

Hello Razer, My razer blade 15 2020 front screen panel came off. ( it s bend and cut from one side) wasn’t able to fix it with double tape and glue that goes on it is not strong enough , it does not keep it fully attached to the back of panel. Can’t find a solution for it. What can i do?Gave my laptop to someone to get the screen fixed but he didn’t put in the panel properly. It looks really bad. I am talking about the border around the screen. 

After turning on headset there is no bass and volume is low, unless you head to synapse 4 and reapply the eq. Headset firmware is up to date. Tried both windows 10 and 11. Tried turning off sound enhancements in windows settings. Problem can be recreated simply by turning off/on headset. Can anyone help me pls?

when i bought my mouse, Basilisk x hyperspeed it came without dongle, so i used Bluetooth, the thing is that sometimes it won't connect to the pc, on Bluetooth settings it says it's paired. The blue light from the mouse it's not coming so i have to take of battery and move from 2.4 ghz to off and Bluetooth untill it's working... I have no ideea how i'm turning it on, but its taking me alot of time. Any solutions?

So I have had some issues with my computer stopping working and upon reboot the razer software is broken (not loading). I have to uninstall and reinstall to get this working again and it was starting to get quite regular however, the last time I disabled the Razer update service and this stopped the crashing from happening up until today when the Razer software did an update anyway (service is still disabled - I checked). Which resulted in the same system crash - no internet nothing would load and I had to do a manual push button computer reset on my PC. I have loaded the computer again to find the Razer software is unsurprisingly not working again.I am running an up to date version of Windows 10. My questions on this are:1) What does the update service do since it clearly does not do updates?2) Anyone know why this is happen and how to fix it?3) Anyone know how to disable Razer updates to at least let me stop this from happening until an

So very recently I got my new kraken v3 headphones ( a week ago) and they’ve been great! Except for today where this issue started. I was watching a youtube video and every time i paused it i noticed it made an annoying crackling noise in my headphones. Then i started noticing it happening after discord notifications. I troubleshot it for a little bit, trying different USB ports, restarting my PC, closing synapse and opening synapse and checking my enhancements and switching between stereo and spatial sound but nothing worked. Then I figured out that the crackling only happened if my computer went from having audio to having no audio playing. So i tried a temporary work-around where i constantly have a 1% audio youtube video playing and that seems to band-aid the issue for now.  This feels like a problem that should have a really simple solution but i cant think of anything.Thanks for reading, hope you can help :)

Hello, I just bought razer blackshark v2 x and wanna register the product. And it said that the product number is invalid. Can anyone help me pls thank you.

I bought yesterday in-game currency from Razer Gold, and it's still on pending, it didn't even charge my money. Also, I was looking for some other offers, and I didn't click on "confirm purchase", but they are on my transaction history and says it's on pending. Why are they in my transaction history on pending when I didn't buy it? And how much time I have to wait for my first transaction to success (that I actually bought)?Thanks!

HiI just recently bought the Razer Viper v3 Pro. Wireless dongle suddenly doesn’t work, It turns solid green but Synapses doesnt detect it. I tried it on my sons laptop but still it won’t work. Please help. I tried Firmware update but it doesn’t detect it as well. It is plugged directly to motherboard. If it helps. When the mouse is in sleep mode and I clicked it, the light on the dongle lights up. 

I try to activate THX Spatial Audio, with the code I received in my email for my Razer Barracuda X Chroma headphones and it tells me "the code you entered does not appear to be valid"

Hello,I bought gold pins for 30 euros via Paypal. However it still says 'pending' and I haven't received it. Since there is an event at the moment for which I need the 30 euros, I am hoping for quick help. Thanks in advance.Lisa 

Hello So my problem is first i didn’t get a activation code in my box and second when i tried to register my headsets it says its already registered when i never registered it before.then i checked the app the headsets weren’t registered. then i tried to find supports email and i didn’t find it .is there anyone here who can help me 

Hi everyone! My RMA was finished and approved almost 10 days ago, i’ve not heard anything since then, no shipping update or anything beyond confirming it’s been approved. I understand if there may be stock issues but even so i’d appreciate an email informing me of that rather than leaving me in limbo. Just curious how everyone else’s experience has been with this process? thanks guys. 

Hello, I recently bought your "Barracuda x Chroma" headphones, but every time I turn on the computer, it doesn't display the light by itself. What's the reason?

Hi, haven’t had a problem with this device since I bought it so long ago. Microphone after last driver update hasn't been working. Tried redownloading drivers, different updates. Nothing. Downloading generic headset drivers hasn’t worked. Pairing app doesn’t detect the USB Audio Card, Headset works perfectly fine in other devices. Changing input device hasn’t worked. I have tried other USB ports on my PC to the same result. No clue how else to fix, any help or tips are appreciated.