Razer Support

Hey, so to put it simply, was watching youtube with the headset connected via Bluetooth to my pc, it then began making a very loud fuzzy noise for ~10 seconds, after which, it turned off and wouldn't turn on, I left it on charge while I went to do something for an hour, hoping it was temporary, ive came back and now it turns on, goes through the Bluetooth pairing process and connects to my phone, but when it does, it will turn off immediately before any sound can come through For lack of better terms, has it run its course?

Trying to register my razer blackwidow v2 pro for 7.1 and THX but the web portal won’t recognise my serial number when I try to type it in. There is no S/N on my physical product (Yes, I have checked the left ear cup, inside and out) and still can’t find anything. Razer synapse thankfully gives me a serial number when i use my device, however it’s only 14 characers long whereas razer asks for 15. Anyone got any ideas?

It says the activation code has been used. 

I lost my phone that has the number registered in this account. I don't have an authenticator.

Im looking to buy one, but i’m not sure if it does. ive heard it does, im just making sure.

Help! i connected my barracuda headset to my phone via bluetooth and now i cant get it to connect back to my pc via dongle. the dongle is working because my pc is picking it up; however,  the headset isnt want to connect. ive tried resetting everything and it just keeps saying pairing. what do i do 

Just bought a brand new Blackshark V2 PRO (the “for Playstation” version), and it works just fine on PC, both through Bluetooth and dongle, but, I just can’t update it’s firmware cause the “update” buttom never enables in the updater despite the headset being already normally connected, and Synapse doesn’t recognize it. It’s “for Playstation”, but also says it’s fully compatible with PC. How do I solve this problem? It’s a expensive headset, and I’m willing to return it if it can’t be solved.

Hello! i have 2 accounts the one im using right now and another one with different email I cant link my twitch/Facebook here as it was already linked to the other account, i tried to unlink it from there but still the same error, what should i do? do i need to delete the other one or what?

Hi!I created profile for Basilisk V3, setting scroll down to work as left click.Synapse confirms it, but when I spin the wheel, it still works like scroll down.When I stop the synapse app, everything works correctly, but running it ruins the settingsAll the software ia up to date.How to fix this? 

Hello, I purchased a Razer headset back in 2020 and also purchased a THX spatial license with it.5 years later, I got a new Kraken V4 and within my Razer app the THX spatial audio is showing as trial version for now (see screenshot)I still have my license key for the THX spacial, can I use my key to activate THX spatial audio again? Is there no way to chat or talk to anyone about this? Would have preferred to do this over a chat and the support page is completely useless in getting any help from an actual person...  

After the latest update my controller will not charge at all, when I put the usb c cable in it just flashes red twice and then nothing, the controller is on a couple of months old.

I've had this mouse, Deathadder V3 wired for a few months, it's never been dropped or hit like that, but a couple of days ago the mouse, while playing The Finals, stopped working, it just disconnected and that's it, I reconnected it again, and the PC didn't recognize it or make the connected sound, I let it rest for a day, reconnected it and still didn't respond, all it does is blink red in the DPI light, the sensor turns on, but neither the PC, nor Synapse nor anything recognizes it, other PCs either, I don't remember there being an update or anything, not even the Firmware worked, I don't know what's going on, help please

Dear Razer Support Team,I have recently purchased a Razer BlackShark V2 X USB headset. However, I am having trouble registering the product on your website. When I enter the serial number, the system says that the product is already registered.Yet I have not registered beforeAdditionally, there was no activation code included in the box, so I am unable to proceed with the registration or receive the related benefits.Could you please assist me in resolving this issue? I can provide proof of purchase and photos of the product if necessary.Thank you in advance for your help.I look forward to your response.Kind regards,Husakoz

i need help When I try to register the Razer Blackshark V2 X to my account, it says it has already been registered.pls help razer support i buy this headset this week and need configure it 

I buy razer viper v3 pro but i lost it .So i can do  

I am currently using the Razer Hunstman Mini, yet similar to previous posts, my keyboard displays 22ms latency and approximately 45hz polling rate on multiple different latency viewing software and websites. Does anyone know the solution to this problem? Additionally, there is no option to change polling rate on the synapse software when I look around and I have already tried different types of usb connections.On the descriptions, the website says that the hunstman mini should have 1000hz polling rate but compared to the 45hz polling rate, I am really doubting the description. I have been looking through multiple threads on this issue and no one has replied a valid result or a solution to this problem. If anyone, or even someone from razer support who could possibly help with this issue sees this, please help because I reckon other people in the community are also having this question. 

Im on a huntsman v3 mini pro

I am having an issue where suddenly the d-pad and small round button no longer function on my Tartarus Pro. All other buttons, including button 20, work fine. I've tried uninstalling Razer Synapse and Central, removing %PROGRAMDATA%/Razer, and reinstalling but this didn't help. I've reset my profile and the keybinds and rebound them, but that also doesn't help. I want to say I've been having this issue since around the time I upgraded in place from Windows 10 to Windows 11, but that could just be a coincidence. I'd think it might be a hardware failure, except it seems odd that I'd lose all four d-pad directions and the little thumb button next to it at the same time, and for no reason (no spills, no drops / things dropped on it, etc.) Does anyone have any ideas? I didn't expect this thing to have issues barely two years after I bought it...

I am using Black Shark v2 x, and the mic is capturing my PC system (even when the mic is muted from the button); it's recording everything (e.g., sound from YouTube or Spotify), whether it may be on Discord or another application or any other device.

My deathadder v2 x hyperspeed mausem stutters and hangs when connected via bluetooth

what is the easiest way to validate a razor gold card 

i have an blackwidow v4 keyboard and whenever razer synapse 4 app opens, lighting goes.my lighting settings in the app is same as before.

so when I was trying to remove the K key on my razor blade 15 advanced model suddenly smoke popped and I heard a small crack coming from the underside of the K key. I immediately turned off my laptop and plugged it out to avoid any damages. I am afraid I might destroy my laptop I’ve had since 2019 because I tried to remove a key the metal casing and the little plastic thing that’s connected to the chassis of the laptop as popped out and looks like as if something punched a hole right through it. it is bulging outwards. I would really appreciate some help on whether or not I could keep this laptop functioning completely or if I have to get a new laptop or be forced to use a replacement keyboard connected to my laptop. Another question of mine is if I am in danger of my laptop short circuit thing and just completely shutting down never to be started up again, or if I could use it without any risk or with very low risk of it doing so.

I purchased a headset. When I tried to register it, it says the product is already registered, even though I never registered it. Please assist me to verify its authenticity and resolve the issue.

Hi, my house was robbed and they took my pc and the dongle was plugged in. I still have the Kraken V3 Pro wireless headset. I was wondering if there is a way to buy the replacement dongle?