Razer Support

Where can i get a replacement key? 

Hello! I would like to ask if there’s a place where I can buy and replace my mic for the razor barracuda x chroma white?? Mine got lost when I was on my way home. 

I ordered the new umbreon and epseon headset collab thru the website without making an account and also used affirm to buy it, i then finished purchasing it when it went to load the thank you for ordering and or order number page i saw a error message and the page reloaded i then since have been trying to find a way to see the order number kr anything and it does say it went thru support as well please help.

Hi, I bought a headset, but I'm having problems. i can't activate, i can't find the code

Hello i update my synaps from 3 to 4 and the hypershift doesn t stay on when i close the synaps 4 window with the synaps 3 i didn t have this problem any solution?

Hi everyone,I've had my Glorius BlackWidow X Chroma for almost 7-8 years and I'd like to give it a second life. Some switches led are broken and I want to repair it and get it working like new again. Looking for advice on:Diagnosis: how to tell if the issue is the switch itself or the PCB underneath Original switches: where to source genuine Razer replacement switches (no clones) Desoldering: best method to remove old switches without damaging the PCB Guides: any existing threads/tutorials on a similar repair for this modelHas anyone here already done this kind of repair on this model? Any advice is welcome, thanks in advance!

Does anyone know when the cooling pad will be in support for Razor synapse for mac?

Hi,  Once the lighting on my Deathstalker V2 Pro turns off, it doesn’t turn back on when I start to use the keyboard again. Keyboard is currently unplugged but at 91% battery. The lighting does turn back on for my Basilisk v3 pro, also unplugged, once I start using it again.  Not sure if it matters but I have the keyboard and mouse both set to “Switch off lighting when idle for [5] minutes” which only works for the mouse. I’ve also got shut off set to “when display is turned off” but this doesn’t work for either device. The keyboard ultimately shuts off due to the setting “Device will turn off after [15] minutes of inactivity when running on battery” under power.  My ideal situation would be that lighting for both devices turns off when I turn off my display (but computer is still running). Not sure if this is possible (for reference my monitor is connected to a 5080 over display port). If not, then the keyboard should at least respect the second setting of turning off after 5 minutes

I bought this product years ago and all I want is to record some 1080p videos of my nintendo switch but it doesn’t seem to be recognized on my computer, the capture card shows a red light and although it shows in device manager OBS does not recognize it as a video capture device.I have tried many things including downloading old versions of razer synapse and I cannot get it to work. Please help, I do not have enough money for a new one.

Hi Razer Support,I need help with a BIOS update issue on my Razer Blade 16 2023.Device details:Model: Razer Blade 16 - RZ09-0483System SKU: BaseBoard Product: SO690OS: Windows 11 Home, Build 26200Current BIOS: Razer 2.03, 6/4/2024Target BIOS: 2.05Updater file used: SO690_BIOSv0205.exeIssue:The BIOS updater opens correctly and shows:“BIOS current version 2.03 will update to 2.05”I run the updater as administrator. The system reboots, but the update does not apply. After Windows starts again, msinfo32 still shows BIOS version 2.03.Steps already tested: Verified the model and SKU in msinfo32. Confirmed BitLocker is not active: Conversion Status: Fully Decrypted Protection Status: Protection Off Encryption Method: None Key Protectors: None Found Temporarily disabled Windows Hello: Face Recognition removed PIN removed “Only allow Windows Hello sign-in” turned Off Restarted the system. Ran the BIOS updater as administrator. Closed Razer Synapse and

I’m here to share how can I troubleshooting the issue that 7.1 Surround Sound won’t launch at all. First, thanks to peoples in this thread for solution. In my situation, I config my windows to move Roaming folder to other drive, let’s call it E:\Roaming, to save some space and kept programs config safe. The root cause is that, from what I understand, when install the 7.1 Surround Sound app while have roaming folder located other than C:\, the installer will install the app data both in C:\Users\<User>\AppData\Local\Razer and E:\Local\Razer, while mostly app data will be stored in C:\Users\<User>\AppData\Local\Razer.But when try to launch the razer app, it will try to look for app data in E:\Local\Razer instead of C:\Users\<User>\AppData\Local\Razer. To solve this, first, copy folder “RzAppEngine” inside C:\Users\<User>\AppData\Local\Razer, to another location, in this case, E:\Local\Razer, and replace everything inside.Then remove old “RzAppEngine” folder inside

Where can we use out VAT during checkout for business purchases, is there any way to do this or not. Will it have to be necessary to email razer to make a purchase on a business name?

I’ve lost the dongle on my razer wolverine v2 pro, and am no longer able to use it wirelessly. Is there any way I can buy a new dongle? I’ve looked online and I can only find replacement dongles for mice and keyboards.

Hello,I'm experiencing an issue with my Razer Barracuda Pro HyperSpeed dongle.SymptomsThe headset works perfectly over Bluetooth. The issue only affects the 2.4 GHz HyperSpeed connection. Windows detects the USB dongle. Synapse detects the dongle. The Firmware Updater detects the dongle and reports firmware version 3.1.1. However, the Firmware Updater never detects the headset and remains waiting at step 2. The Headset Pairing Utility does not detect the dongle at all. Windows never creates a USB audio device.USB InformationHardware ID:USB\VID_1532&PID_0583InvestigationI checked the Windows Event Viewer and noticed a change in how the device enumerates.May 26, 2026 (working)Driver: usb.inf Service: usbccgp Device identified as USB Composite DeviceJuly 2, 2026 (when the problem appeared)Driver: input.inf Service: HidUsb Device identified only as a HID deviceThere were no Windows updates, no Synapse installation, and no firmware update before the issue started.USB Device Tree ViewerT

Hello, recently my Mic has stopped working and makes a buzzing sound unless I fidget with the mic and even then it will only work for a little longer. Is there anyway to get a replacement mic as I can not find any in stock

I bought a razer blackshark v2 x. The 7.1 Surround sound software does not open its not even in the task bar after installation i have been at the for a few hours still does not open. i  have not got a proper reply nor can i get any support even after trying it just keeps going to other pages and ask if this is helpful when i have followed the same procedures as mentioned in the tutorial/support page. i am done and i dont think i will buy another razer product in my life and this will sit on my desk as a reminder as i cant even return it.

Hello,Recently some keys (random) are double typing, which is very frustrating.I already did a firmware update, reset my keyboard to the default settings, check Windows keyboard settings, cleaned the keyboard.Nothing seems to work.Is there any solution to fix this? Thank you in advance. 

The Bluetooth on my blackwidow V3 Pro just stopped working randomly. I reset the Keyboard, updated the firm, and “removed” the device from my Mac, however now I am not able to discover the keyboard on either a Mac or Windows computer. I tried holding “Fn+1” and “Fn+2” for 5+ seconds but the keyboard is still not showing up on either device.  Any recommendations on troubleshooting the bluetooth issues? 

Why has Razer Gold been removed from Epic Games' payment options? 

I am not having windows 11 or 10, So none of the Razer keyboards which are currently available seems like it would work well on older windows and all of it are over 200$, I am unhappy Razer is not making budget friendly keyboards, I Loved Razer Cynosa v2 which i got in 2021 but it died on Thursday oct 9 because of the damn wire twists, I saw windows showing, power surge on usb port, unknown usb device requires more power than port can supply, then when I inspected cable, I saw twists has caused the wire to tear, to avoid damage to port and usb controller of motherboard, I Stopped trying ... Currently not buying from Razer but would love to see budget friendly cynosa series getting wireless, no need of rgb or software, follow the same keyboard layout for media keys, Add AA Batteries Support, 2.4 ghz dongle, power saving mode, Keyboard backlight controlling analog or slider, activate lights using a button so keyboard is usable while room lights are off, Works even without synapse, I am n

Hello :)Since this morning my Razer Naga Trinity doesn’t load it’s profile on startup (I realized it when I wanted to clic wheel on a web link and it didn’t work...).I don’t know if it’s Synapse or Chroma or even the mouse that have a problem, but after every reboot I have to manually go into the Synapse OR Chroma application to have my mousewheel clic back…I already tried repair, resync, and reinstall. I don’t know what to do anymore…Any help will be really appreciated.Thank you :)Jason

My Razer Leviathan V2 does not turn on, a day before it worked without any problem and today it does not turn on. 

The Axon wallpaper does not cover my taskbar. Please Help! 

 just bought a Razer Hammerhead True Wireless first gen and the earbuds doesn’t show up in the Bluetooth or the Razer App that my husband has in his phone. Can somebody help with this issue ?

I lost my the dongle that my white viper v3 pro came with, so I went to the razer store in person and bought a hyperpolling wireless dongleOn the website, it says the dongle is compatible with the viper v3 pro, I tried all of the steps in the link on how to pair it,then i updated my mouse and dongle firmware,then i redownloaded my mouse drivers,i also tried using the pairing utility but it only detects the mouse and not the dongleI dont know what to do