Razer Support

Hi everyone,I’ve been experiencing ongoing issues with my Razer Nari Ultimate headset. The left side frequently cuts out, and I have to carefully adjust the volume knob on the right side to get the sound back, usually after a lot of crackling and fiddling.The headset is no longer under warranty, so I’m wondering:Is it worth trying to repair this, or Would it be smarter to start looking for a new headset?Any advice or experiences would be greatly appreciated!Thanks,Ad

Hello, I'm looking for the sizes of thermal pads for my Razer Blade 15 Advanced 2022, I can't find information anywhere, please help

I’ve tried everything, and from what I gather online everyone has the same problem with this product since Synapse 4 came out. I contacted the warranty department and they tell me its out of warranty even though its obviously a problem on their end, considering everyone with this same product is having the same problem. I have tried with different USB ports (directly in the motherboard) Tried reinstalling the firmware and unninstalling and installing Synapse 4 to no avail. We just want a solution please the headset is one of the best products I’ve had and it worked fine for a year. Now I can only use it while connected by cable which way cheaper headsets already do.  

Hi can anyone confirm if i purchase a controller of razer.com for the uk and say the item has any scratches or any other kind of damage will i be chatged for any type of shipping or am i entitled to.a full refund as i want to buy the raiju v3 but had loads of issues wirh controllers coming damaged or scratched up and had to return them so need to know this info on how it works 

I bought the original product, the Razer Barracuda X headphones, on the marketplace. There was no activation code in the box, so I registered them online through RazerID and received my activation code in the mail, then I entered it in 7.1 Surround sound WITHOUT ERRORS, but it says that the code is invalid, what should I do?

Hi, I'm having a small problem with my Razer Black Widow V3 Hyper Speed. It won't connect to my device via Bluetooth, wireless, or cable. In addition, the LEDs are flickering completely wrong, which means that when I want to change the LED colors, nothing happens. The manual says I should press a certain key combination, such as Control FN and two. Unfortunately, my keyboard doesn't do what it's supposed to do, but instead does something completely different. Could you help me with this?

I have a problem with my razer blackwidow v3 hyperspeed mini keyboard,well when i type with it most of the time keys enter input more than once per tap (Example: when i type "e" it comes out like "eeeeee") and its not with one key its for lots of keys on upper side of whole keyboard its brand new nothing spilled on it i clean it regularly and check for updates every day.  Can someone help me?

Hi,I’ve looked online but no support threads on this specific mouse yet since it is a pretty new version I guess. So I charged it overnight to 100% and the battery drained to 0% within a few hours. It also isn’t charging when connected to the PC. So I often have to charge it through a socket. Any one any ideas? I already cleaned the usb-c port and it clearly is connected with cable so no issue there. 

So I’ve been using the Razer Viper V2 Pro for quite some time (As of Oct 26, 2025) And then, all of a sudden, out of no where it just stopped working when I was using my PC, playing some CS2. What? How does this even happen? I was using it wireless, but when I plug it in wired and device manager says that nothing has been plugged in, nor any system connecting noises play on my Windows 11 system. I held the power button for at least 3 seconds, 10 seconds, and 15 seconds, and nothing was showing up on the light just below the scroll wheel. I also tried the other methods as I dug through other forums and found that plugging it into a wall outlet for at least 30 minutes will do something, but nope! Still no power and it’s like the controller inside it just… died. Why does this just happen? I’ve even uploaded proof of purchase to my account and would like something in return for an item that has been less than a month old. 

So i recently took the keys off and cleaned the board and put them all back together but now when i plugged the keyboard back into my laptop it has completely shut off and wont work. so I am at a loss on what to do someone please help. the keyboard is BLACKOUT  V4 X

I bought a Razer Black Shark V2 X and scanned the QR code but the code did not arrive.

Please help me i lost my mobile phone that i used for my 2 step authentication and i forgot my back up codes. I reload a certain amount but i cannot buy in the shop because i forgot my codes

Hi I lost my dongle for the viper v3, when I got the box. Could I replace it another one? I have the box and everything.

I am not receiving code for two way authentication, what can i do to recover it

I have had NUMEROUS issues with this. I have even gone through Razer Support and gotten the same model keyboard replaced through the warranty department because I thought it was a product malfunction. I have had this issue for more than a year. It happened so many times with the last keyboard that unplugging and plugging the keyboard back in caused the keyboard lightning to blink constantly and become 100% unresponsive.I don’t know what else to do. It happens with the new keyboard too and the only thing that fixes it seems to be unplugging it and plugging it back in (which will ultimately cause it to break again).I have:Turned OFF Dynamic Lighting in Windows Turned off ‘Allow the computer to turn off this device to save power’ for all Root Hub USB 3.0 under Universal Serial Bus Controllers. Turned off ‘Allow the computer to turn off this device to save power’ for all USB Input Device under Human Interface Devices. Turned

is there a way i can buy new optical switches for my huntsman v2? some of mine are getting sticky (spilled beverage), ive tried cleaning them but they don’t come out right unless i pull them all the way apart. id rather stick with OEM parts instead of trying to find a 3rd party part, anyone know how to get some of these?

Can anybody confirm what the polling rate is for the raiju v3 when connected to the ps5 through usb the site says its only.250hz when wireless but 2000 hz on pc surely for a 200 pound controller its a 1000hz on the ps5 using usb like the edge is can anyone confirm whats what thanks 

please help, i lost my number and lost the backup codes :(

hey ive had my enki x chair for about 3 years now and the base snapped anyway i  can get a replacement?

I have a friend from Germany and I purchased a $50 RazorGold game cards but it had a code of letters and he said it's supposed to be numbers! Which is it?

I was hoping I could talk to someone about an order I placed this morning. I signed up for the silver membership soon after ordering and I saw the same chair I bought was at a deeper discount. However, I couldn’t access the order to cancel it so I could get the better price. A also still can’t see the order in my history. Any help is appreciated. Thank you!

When I unplug my Razer Kraken V4 headset, YouTube freezes and does not load. My other problem is that the sound is better with a wired connection.

Does the blackshark v2 pro xbox usb option on the dongle connect to Playstation 5? 

I have bought these headphones recently, connected everything up, read the manual a few times, make an razer id, got an account made. Later this day when I went to use them and listen to some music I noticed I couldn’t hear anything from the right side of the headphones only the left, I have spent a few hours researching various pages and couldn’t find anything that helped. The only thing I noticed when I plugged the cables in the case it came out of both sides, but when I plugged them in the motherboard it only produced sounds from the left side, It might have been the connector that comes with the headphones. If anyone knows anything about this I would realy appriciate it. Thanks in advance :)

My Viper mini mice got disconnected when i was writing an essay it didnt light up but the  red sensor still shows up. I checked my device manager it doesnt show my mouse there. I havent experienced this to any of my mouse therefore it was my first time if anyone experienced the same problem as i do please tell me how you solve it Thank you in advancei tried uninstalling drivers and a lot of things but, it still does not work, my serial number is 632035H14901159