Razer Support

help me? ticket: 250705-002242I want to reset my 2-factor-authenticator app to purchase stuff with my Razer Gold. I created my account using Google, it was created with a phone number that I no longer use

Got these headphones from my friend. But it doesnt get recognized in synapse and the audio is very muffled these issues were not there for my friend. I dont know how to fix this. Any help is appreaciated.

My Razer Deathadder V2 X is normally working on Windows but while I download Synapse 4 it is not detecting over there. Same for my Deathadder Essential mouse too. 

Hi, my Razer BlackWidow V4 75% has a problem where the number row with backspace, arrow keys, ctrl alt, function enter, and delete suddenly stopped working. I’ve tried replugging, different USB ports, testing on another PC, checking for stuck keys, and trying reset combos (though Fn itself is dead) — nothing works. Has anyone had this issue before? Is it worth opening up to check for a cracked solder or damaged trace, or maybe theres something i can do?

Hello!My account has been blocked, didn’t get the sms veryfication code on time few times, and now I cant do anything on my account

I'm trying to top-up with Razer Gold but I'm unable to do so as I encounter this "There was an unexpected error. Please reload the page and try again" issue at the 2-FA page when completing the payment.I tried using backup codes, but unfortunately I also need to go through the 2-FA page and its not working.

Can I safety add a M2.0 NVMe 4TB PCIe 5.0 to empty slot when in second slot have PCIe 4.0  2TB drive? Device: Razer Blade 18 2025(RZ09-0529)System: Windows 11 Pro Razer Synapse: 4.0.86.2506190916Bios: 2.00, 5/13/2025

For the past 1 or 2 years the right fan has been making rattling noises. It wasn’t always rattling, but there where weeks where it would make that noise and then work just fine for the next few months.But a few weeks ago the right fan has completely stopped working. I didn’t notice it at first until I opened a game and the laptop started over heating and the fps dropped to 12.I’m not sure what could fix this problem other than changing the fan, but I wasn’t able to find a fan replacement anywhere either.Does anyone have recommendations on what I could do?

Pretty much the title. I have spent close to 10 hours on the phone with support trying to fix a well documented issue with the Razer Blackshark V2 Pro (2023) headset. Following a Synapse V4 update, the mic began echoing with a slight delay and no way to stop it. This is with and without sidetone enabled, and with the windows option to listen to your mic turn off. there are already forums on here discussing it (which Razer support has closed and said they will fix if people contact them. spoiler, they will not).  My case has supposedly been escalated to the software support team, and they told me I would be reached out to within 3 days, then 7 days, then 7 days, then 24-48 hours, and then 24 hours. I also had them miss 2 scheduled calls, but upon a call with razer support today to get an update, I was told that the software team does not do phone calls, only emails, and that I was pretty much blatantly lied to by the support workers I had previously talked to. I keep getting told that n

Hiya all,I’ve got razer blade pro 17 2020. it had windows 11 and had blue screen of death suddenly last night.I couldn’t boot back into windows.I’ve downloaded my recovery image but it came up as zip.If I copy the extracted files and folders and copy them directly to USB stick, will I be able to boot from it? Based on my experience last time it wouldn’t work.Please helpThanks in advance. 

last April I’ve purchased Razer black shark V2 X from an authorized dealer. I have completely registered my product-on-product list and connected to 7.1 surrounding sound still I’m using 7.1.but today when I entered to my Razer Id here, I was unable to find my v2 X and I tried to register again to then A red pop un notification came from the bottom that the device is already registered. but as you can see in the Screen shot there is no product in my products list. I need a support to solve this thing immediately.Please help me. 

As you can probably tell, I’ve changed my phone number and now it keeps sending messages to my old one. All I’m asking for is an account recovery request. Send an email to me at gicamikevincent@gmail.com. Thanks in advance!

I bought two INIU B64(should support 100W PD charging and has 99.9Wh) power banks to charge my 2024 blade 16 on the go. I know it's not a laptop meant to have a lot of battery life but I thought I could get a few more hours using power banks. But every time I plug it in the power bank, it works for like 20 to 30 seconds and then goes "nah" and I get a message saying inadequate or insufficient charging or something. I have a 100W usb-c cable with E-Marker chip so I don't think that's the problem, I also tried other cables and I got the same problem. Is there something I can do? My blade 16 is supposed to support 100W PD charging through the usb-c port. Please help.

Hello,I purchased several brand new Razer Hammerhead True Wireless X units directly from Amazon UK. All but one remained factory sealed and unopened until recently. Unfortunately, a few were found to be completely non-functional straight out of the box.I’ve tried the usual support channels on the Razer website but was unable to get help because the units are now out of warranty (serial number lookup shows this). I also contacted Amazon, who directed me to reach out to Razer for assistance.Could an official Razer support representative please reply with a contact email or let me know the best way to escalate this further? I’m happy to provide serial numbers, proof of purchase, and any other details as needed.To avoid confusion, please only respond if you are an official Razer support representative.Thank you very much for your assistance.

The latest Synapse Update has made my Tartarus Pro unusable with the Synapse Software installed. ( works fine if I uninstall Synapse but i loose all the software features i rely on. ) I also own a Razer Viper Ultimate Mouse. ( Mouse is working Fine. )Hypershift does not work with most keys. I even tried moving the Hypershift modifier to my mouse but the keys on the Tartarus Pro still won’t work. Hypershift gets stuck in Hypershift on and off sometimes too. The Tartarus Pro will randomly hit keys by itself and certain keys will go off multiple times with a single key press. ( again works fine with synapse uninstalled. )I have uninstalled Synapse multiple times with Revo Uninstaller and done a full clean install. I have even, not logged in to my account and set up my devices as a guest account in case it was a profile error and i get the same result.Is there anyway to roll back the drivers????? I can’t believe that i can’t find a way to install older Synapse 3.

The mouse can inputs except scroll wheel but wont move the cursor around even though it was working perfectly fine yesterday and a few hours ago today. Its confusing because i haven’t moved it from my desk or dropped it at all so i don’t know that the problem could be. Also I’m using the wired dongle. edit: i tried reconnecting it and now it wont even detect the mouse

Hello, Can anyone help me please?I need to order a replacement for the seat base plate. I’ve been doing some looking around it seems to be a very common issue. I am in the US. Should be part H in the manual. https://dl.razerzone.com/master-guides/Iskur/RazerIskur-en.pdf

Hi I lost my wireless dongle for razr shark v2 pro. How can I get replacement?

The scroll wheel on my Razer Basilisk V3 Pro 35K recently stopped working, and I’ve only had it for 3 months. I’ve taken excellent care of it, so it’s really disappointing to see this kind of issue happen so soon.I’ve tried multiple solutions, including reinstalling Razer Synapse and attempting a firmware update. However, the firmware for the 35K version is not available on Razer’s website — only the firmware for the regular Pro model is listed, and it’s not compatible with the 35K. I’ve also tested several fixes that worked for other users with the same issue, but unfortunately, the problem still persists.To Razer Support:Please take this issue seriously — this is a premium device, and it’s unacceptable for it to stop functioning properly after such a short period of use. I would greatly appreciate guidance or a solution specifically for the 35K model. Thank you.

I bought the card and after I scratched and about to use it was said the code has been used 

Hello there!I’m having a lot of performance issues with my RB 17 for the last couple of weeks, tried multiple fixes, factory reset, drivers, cleaning fans and changing thermal paste (Which was necessary after a full year) and slowly been reducing the causes so i just want to share the current situation before making a wrong choice. Right now i’m having a ton of issues while gaming, thermal throttle causes HEAVY performance issues, and recently i noticed the temperatures of the laptop dont go below 90°c while IDLE, right now as im writing this post is at 100°c on HWiNFO.   I have turned off most of the High performance options, reset to default most of the GPU and CPU settings and my i9 is running at 6 cores in msconfig right now. When i take the power supply off, it suddenly drops to around 65° and it comes back up as soon as i plug it again. Read that it might be caused by a faulty power supply, but im not sure if buying one will fix my issue. Also, it powers off after loading shaders

I can use only right earbud because left is on only for 15min without rgb, with rgb is like 5-7min can someone help me?

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Went away for a few weeks, when I returned, my Basilisk V3 Pro is no longer working. It doesn’t power on when connected to the PC via the USB cable. I left it plugged into a USB charger overnight but nothing appears to happen. When connected to the PC it did go into a “reboot loop” and was clicking each time it rebooted (the same sound as the scrollwheel lock as if it’s failing in some way or another).The mouse is only 2 months old and hasn’t been used for the past month.