Razer Support

Its been exactly a year since I bought this controller and have a slight drift at the right joystick, but the problem I've been facing is with the left one. The drift it has is that whenever I push down the stick and hold it all the way up at some point it gets detected as if I was taking it back to the center and this is annoying as my character stops sprinting. I haven't experienced this with any other controllers. Is there a solution for this issue?I don't know if I explained myself correctly. 

Could I create a custom Blade 18 (2024) delivery to the France with the US Layout because I don’t want it to be France layout. In my computer it is looking that I can’t order a US layout Blade 18 to the France.Thanks.

I no longer have access to the registered chip and I cannot perform two-factor authentication

Heya, I've got a Blade Stealth from 2017 that I need to update the firmware on. Unfortunately the razer updates aren't recognising the model as a blade. How can I get the razer updates? I think because I replaced the battery the bios reset so no Serial number in the bios. I'd like to fix it. 

When launching Twitch streaming natively from my console, the Blackshark V2 Pro isn't recognized. I want to say it's on Twitche or Xbox end, but when I plus in my last headset, a Astro, it works. Maybe a software update is needed for the BSv2Pro.

My razer barracuda which i got 1 week ago cannot stop buzzing i have bought the usb a to usb type c adapter and it still has the problem i have plugged it into usb 3.0 also i have installed the newest drivers i have charged them to 100% and they are keep buzzing i do not know what to do please help i really love the sound and all but i hate the buzzing

Hey Yall. Just had my Razer iskur XL snap it’s mounting plate when i sat on it, anyone else have a similar experience? Already sent in a support ticket, but was curious about all your thoughts. It looks to me like the weld for the seat angle adjustment broke, and snapped the mounting plate as a result. Anyone else have insights or thoughts? :) 

I have a Black Widow Elite and the volume jumps up on its own.  I will be going to a video on a website or even in the middle of the game and the volume level jumps from 20 to 80(give or take 15 in either direction).  Nothing is touching the volume wheel, so it's not like I accidentally bumped it and caused it to turn.  This is obviously going on at the software level as nothing is affecting the hardware...unless there is a failure in the hardware causing this...I don't know what the problem is.  I also have another problem...my escape key stopped working.  I found a site where it tests your hardware and you can click on a key and if it is working, the key on the keyboard on the screen lights up.  The ESC key doesn’t light up.  Everything else, besides the volume issue, is working just fine. I have had my keyboard for more than a few years and I absolutely love it. Could this just be my keyboard is dying and I need to replace it?  That is something I am trying to avoid as money is t

Hello, I live in Israel. Do you deliver here? It says on your website that delivery to the Middle East is available, but I can't figure out how to arrange it. I selected the Middle East website, but everything there is in Arabic, and nothing seems to be in stock.

I purchased garena shells but I received only a 14 digit PIN but garena shop accepts 16 digit PIN.

Hey, I bought my Razer Enki Pro a few Months ago and everytime I lean backwards it does squeak very loudly, so loud that People on discord hear it very clearly and are annoyed. I don’t know what to do :(Could I get maybe a replacement for it? 

I received an invalid activation code 7.1 send a new one please.

Hello respected Razer team. I had a problem while activating my black shark v2 x headphones. After receveing it and removing the earpads and writing the code down in the site, showed me the message "This product is already registered. If you did not register it, please contact Razer Support"Please, I need support from you guys. I need the code to activate the THX app.

I have a problem with my Leviathan v2LED power that turn on but no sound and no detection on PC btw BT mode that still see a device on phone but sound didn’t work.I hope i will get some help from here as soon.

Hi everyone,  I got a problem with my leviathan V2. I changed the PC and connected the leviathan, it can connect via bluetooth, but there is no sound which can control volum up and down. When I press source button try to connect to PC, it can not change, and the light still in blue. Is anyone have same problem? 

Hi, I have recently purchased a Razer Leviathan V2, and had an amazing time with it for the first day.Now, when I turn it on it does not get detected as a usb device, instead it goes straight into bluetooth. When I press the source button it does not leave bluetooth mode.It does try paring with other devices after a while, but it does not show on my list of connected devices. Pressing the source button seems to have no effect. While the bluetooth button triggers the pairing mode.Unplugging and reconnecting the device yelds mixed results, and eventually results in the device connecting, a mode it stays until I turn my computer off. Is there a way to have it connect through the USB-C port from the get go however?

Good afternoon, I can’t activate the razer surround pro program. It says that the application is already activated. Could you send me a new activation code? The serial code for the headphones is (removed serial number) by email (removed email address for security purposes). Thank you

I recently got the razer viper v3 pro and I didn't receive the little Usb but idk if it comes with it or not, I connected the dongle to my pc and it connected but when I flick side to side really fast it takes some time to fully turn in game, I'm sure its not my pc since I had the Razer Basilisk V3 X HyperSpeed and it never had that issue. and I've also updated to the latest drivers. Thanks  

I'm having an issue where my keyboard is not charging at all. When plugged in, Synapse will show the percentage at 0%, bump up to 1% for around thirty seconds, and then immediately drop down to 0% again. I haven't had issues with this before, it just randomly started happening today.I’ve tried so far:4 different USB ports3 different cables2 different chargers2 different powerbanksReinstalled Razer software.checked Firmware for both keyboard and dongle and both are up to date. Keyboard is working fine when plugged in into computer so I can still us it, but can use it wirelesly  not sure what to do now.

I’ve purchased new headset Razer Blackshark v2 X and have been trying to register the device with product number and serial number under the left cushion, but get Invalid product number error. How am I supposed to get an activation code for 7.1 sound?

a squeak in the left earphone, reinstalled the drivers, tried to connect to other devices, reinstalled synapse, the headphones were updated to the latest version, only turning off the backlight helps 

I have been having a problem with scrolling on my Basilisk V3 X Hyperspeed:When using the scroll wheel, it sometimes scrolls in the opposite direction, not at all, or two times after each other. I’ve remapped my mouse’s side buttons to “Scroll up” and “Scroll down” which works flawlessly. Due to that I can scroll (only with buttons), but without any precision.This has been going on for months, but now I’m writing a report; I had the mouse since June ‘23 (the 2 year warranty is active).I’ve read other reports and followed the advice (linked at the bottom):The mouse is connected to my PC via the PC’s own USB port,I tried out all USB ports of my PC,I disabled (and re-enabled) Synapse 3,I uninstalled the drivers,I cleaned my mouse as portrayed by the cleaning guide (with pressurised air),The mouse doesn’t show any signs of physical damage,However the scrolling still doesn’t work as supposed, even on other devices.

Cant register the Headphones because it says that they already are registered, so now i cant activate Surround Sound 7.1

Just created my Razer account but I could not set up my Auth app and mobile number as I always get the prompt to enter codes form Authenticator app even I have not yet set up this yet. 

TL;DRLaptop froze without explanation; fixed it, but asking to help me understand what caused it.As the title says, this NYE has been pretty tense for me as my very expensive Razer Blade, 1 year old, suddenly froze completely.No mouse movement, no audio, no nothing.Restarting the laptop didn’t fix it at all: windows would boot completely, then about a minute in everything would froze just like the first time regardless of what I did in that minute or so. I tried opening up the task manager to check if something was soaking up memory but nothing relevant appeared, normal processes with only about 37% of ram occupied, which for the first minutes of startup seems fine to my untrained eye.I tried booting up in safe mode and no freeze.I tried “fixing startup errors” (or something of the sort) from the boot option menu following some threads I found online, but the procedure failed every time without further