Razer Support

So I switch to the ps4 Bluetooth option hold in the share and ps button for paring and all goes well I find the controller in my phones Bluetooth list I select it and a message pops up on my phone asking if I would like to pair. I pair the device and the blue light stops flashing and connected successfully. About 10 seconds later it suddenly disconnects and when I go back to my list of Bluetooth devices and try to connect it just tells me unavailable to pair. So I have to forget the device and re pair it. The problem is it looses connection after 10 seconds. I'm 100% sure it's not low battery, and the second problem is that it is not a type c cable it's the older version so I can't actually connect it to my Samsung z fold 3. Iv tried the same on other mobile devices and the comes up with the same problem. Please help me. Love you xx

Sir kindly solve my 2 step authentication process..Plz check the screenshat 

My M5 and M6 buttons will not work it only slows my movement down. The binds I have on those go to M3 and M4 despite having different binds on those buttons.

I am trying to create a macro that needs the \ key. When I record or add the \ key, the Macro changes the \ to a 3.  I was able to create the same macro in Synapse 3 without any issue.

So I just purchased a pair of Razer Nommo Chroma speakers (used), and the Right one has a loose stand so the whole speaker wobbles a bit. The warranty on them is expired so I can’t get the Razer support but I would like to know how to tighten it. Any info would be helpful. Thanks!

I was going to say something. If I gave you an iPhone XR and an old Levono computer, would you give me a computer that at least runs RDR2? Please my father doesn't buy it :(

HI guys ive had my ultimate for a year or 2 now and it refuses to charge unless its on the dock any ideas? (i have never had a problem charging it without the dock before now) it also seems to have happened out of no where

Corresponding back and forth with support , wondering how come they are so incompetent even when compared to support in  terrible companies, only to realize it snot even minimal wage humans its just bad bots pretending to be human. Selling expensive gaming gear and damaging your customers by saving $5 on 5 minutes of a human time , has to be some top-notch business thinking . When will start manufacturing sub-par devices by saving 2c on components ?or have they already started doing that , and we will just find out about it later ?

The battery for my Razer Laptop (RZ09-03009E97) became bloated and now I need to buy a new one. Where can I purchase a replacement battery?  Picture of battery attached.  

Hello all,i just got my self a kraken v3 hypersense after using it a day i noticed there was a static noise on left ear all the time and it is annoying i googled and foundout few people fixed this issue by firmware update,When i tried the update my firmware it keep saying “firmware update failed, please reconnect your device and click retry” when i do that same thing happens again and again,So far i tried all the usb ports 2.0/3.0/3.2  etc.. on my mono even tried the front panel nothing changesalso i tried with closing everything that i can from task manager still same,also i tried to update from different computer without any other razer product or sofware installed/pluged in nothing changes,i am realy frustrated i had a problem with razer keyboard years ago it was malfunctioning it took me 5-6 weeks to get my money back (i am living in Turkey returning stuff is not easy, i asked the shop that i got headset and they say if it used we cant t

Hello, I bought a headset and I just scratched the activation code. When I try to register in THX, it says the code is wrong. Can you help me?

Hello matesI've got a blackshark v2 x Everything works perfectly fine but micMic doesn't work wellI connect headset to my phone and laptop mic worked correctly but on my pc it doesn't work well what can I do?

Hello, i’m having some issue with my brand new Razer Viper V3 PRO.Issue: Disconnects/Stops working A LOT, OFTEN, while i’m playing*Updated firmware doesn't fix it.Mouse is ~ 1 week old

Says the code you have entered does not seem to be valid, please try again

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help!!

I recently bought 2 Blackshark V2X from Shopee (Malaysia). When I tried to register both products, it said that both product ID has already been registered.I need to register it to be able to get the activation code for 7.1 surround sound. Can anyone help me?

can anyone help me because my phone number no longer have access to. Now I am using a different phone number and still have access to primary gmail.  

Good afternoon! I recently bought Razer Kraken X Lite headphones in Russia on November 15th. According to information on the official website razer.com, these headphones come with a stretch card with an activation code for 7.1 surround sound. But there was no code in my box.I registered my headphones on the site, but the activation code did not come to my email.Please help me solve the problem. I want to use 7.1 sorround sound for my games.Thank you! 

Hello, esteemed Razer team notice stating that "This product is already registered. If you did not register it, please contact Razer Support" appear when I tried to activate my Black Shark V2 X headphones.I appreciate your assistance and ask that you get in touch with me to let me know what information and papers are needed.

Hi! ive been struggling for over a year trying to get my headphones to work to the point where the warranty wont even cover anything. its my first time buying razer products and im having a hard time with it.  dongle keeps disconnecting even when i try to update the software. ive tried everything from using it on different competers to different usb slots and i even did the system cleaning for razer products. Please help ​@Razer Admin 

Hello, it has been approximately 90 days since I received the product. The mouse battery was around 70% and suddenly cut off. I tested it with WiFi USB and the original USB cable, the mouse does not turn on at all - there is no light coming on. I tried it on a different desktop and my 3rd laptop. I tried 11 different USB sockets on 3 different computers and the mouse does not turn on or work at all. When I plug in WiFi USB, the computer detects the device, but the mouse doesn't even light up.NOTE: Sorry for my bad English.

I just got my new headset even tho i found the serial number on the box and on the headset it does not work so i cant use 7.1 sorround (razer kraken v3x)

well i purshased a headset of RAZER Black Shark V2 X with this SN : 9removed for security purposes)i bought it from application store called Aliexpress on 22.11.2024 and it arrived a weak ago to my homeso i tried to register it on your site to get the activation code but it said that its registred before so i dont know what to do so please can you fix that problem or give an explain

can anyone help me because my phone number just got deactivcated years ago and im using a different phone number now i still got my gmail in it and i already added a razer gold in my account and i cant use it to buy.. ANYONE PLEASE HELP ME😭😭😭