Razer Support

I got a blackshark v2 headset from a friend since he got a new headset and I needed one. I have the serial number still. I need the activation code to enable 7.1 surround sound, if razer can help me it’d be greatly appreciated. I look forward to experiencing good audio.

 They turn off when if I use hypersense,and then there's the problem of turning them on. I've been struggling with this for two months now. I've tried everything, clearing the Razer data, even connecting it to a new laptop, and it's still the same. Even on the gamepad, when I turn on the Hypersense, it stops playing. The sound is there because they're connected with a cable 3,5mm but the headphones are off. Could it be a manufacturing defect? ​​This happened after a month of use.

I just used this last three days and it was functioning well. I’ve only kept it in my bag and as I was about to use it. It won't turn on. I assumed it was just drained, so I charged it and still, it won't turn on. I tried pressing the volume up and down buttons, but it has no response. Help? I just borrowed this.

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Hi all,My older Razer blade 15 RZ09-0409x stopped working. The laptop is turning on but the display is not turning on. I checked by replacing the panel, but same results. I am looking for the flatcable inbetween the panel and motherboard. Found out that these cables go bad pretty fast and that they are sensitive too. Is there a way I can order this part? Kind regards

Having the same issue as many others here - Razer Nari Ultimate worked fine for a long time now all of a sudden is rapidly disconnecting/reconnecting on PC/PS5 - causing playback issues and of course forcing me to use 3.5mm jack - reached out on twitter troubleshooted everything from the recovery tool to having my case escalated to “advanced support” but its been 5 days without replyUSB ports work for anything else just the headset keeps cutting out and its infuriating - please assist as this is my third locale for support

I’ve been using Orbweaver for years but the thumbstick started to chatter (repeat keystrokes) so I figured it was time to replace it. I bought a Razer Tartarus Pro instead.I am a World of Warcraft player. My problem now is figuring out how to strafe forward (i.e. move diagonally forward). I’ve mapped W, Q, E, S to the front, left, right and backwards buttons of the thumbstick respectively and that works fine. But how do I bind the front-left and front-right directions on the stick?I tried different approaches, such as making macros that send say, W+Q keypresses while the thumb direction is held down but it’s very… jerky (it makes my character look like he’s having seizures :) ).How should this be configured to work properly? I’d appreciate ideas. Surely there are WoW players out there using Tartarus Pro who needed the same movement in their thumbstick.Thanks!

I want to know if the joystick of wolverine v3 pro is the same size as xbox controller . I am going to buy a joystick caps recently.

PLZ Update App THX Spatial AudioThis App verry BugWhenever I try to connect my headset to my computer, I can't connect to the TexSeptial at all. I have to disconnect the headset, disconnect and reconnect the dongle, or restart the system to have any luck connecting...

I need a new reciever. How and where can I get one? 

Hi! So I was selected as a winner for the GGs to summer giveaway, and I never won anything this big before so I’m new to the process.I’ve provided my information such as number, address, and name and they haven’t responded to me yet. I replied on Saturday at 5 am, and they messaged me at 8 pm Friday.I’ll be fully honest I did spam them unintentionally because I was excited and wanted to express how excited I was, but does that mean I’m disqualified? The official RESPAWN by Razer account on TikTok messaged me, and my account is @_immortallotus_ on TikTok, Instagram, and here. I have image proof of everything if any Razer support staff or admins can help me please!Again if there’s any Razer support staff or admins reading this and are available I need help please! ^w^ Tysm! ^^

So I was selected as one of the winners for the giveaway GGs to summer and was messaged by the official Respawn By Razer tiktok account on Friday, and I responded a bit late.I provided my info, but to be honest I’ve never won something big like this so I did unintentionally spam them a bit out of excitement like thanking them, and everything, and expressing how excited I was, and they haven’t responded.It’s Monday now, and I was wondering if that means I got disqualified? Or if I did something wrong? I have images I can provide if needed.I’ve never won before so I don’t know how the process works, but I did provide name, address, and number like asked. Will they send it out, or should I have gotten a response?

Hi Razer Support,My Razer BlackShark V2 headphones USB dongle has stopped working. I would like to request a replacement dongle.Details: Model: Razer BlackShark V2 Serial Number: Region: [Ukraine / (now in EU)] Please let me know the steps to obtain a replacement.Thank you!

HI!i bought kraken v3 x headphones and there is no actication 7.1 code when i put it in the registation product its says there is a problem in the serial number is in the “o” or “0” or “1” and “i” and when i talked to one of the support it just says go to a real resellers and im from iraq there is no razer shop or resellers in iraq i bought it from a famous store in iraq that sell gaming stuff and the store ship it from another countres and the headphone is real and connect to the razer app but wont resgister in the product how is there a way to proof its real like a photo for the case or anything so i can get the code. why i would buy a 20 dollar code that i must get it for free from my headphones ):ALL LOVE :D

I need Help changing my phone number because i lost my old phone along with the SIM.. how do i change it please i need it.

Hey i just bought some valorant points but i didnt receive my code its been 1.30 hours can someone pls help me

I bought a Black Shark V3 less than two months ago and it's already having issues. It's hard to explain, but it's like I can't use the microphone — whenever I try, the audio starts glitching, and suddenly everything I hear becomes distorted and the volume goes up and down. Sometimes, the sound just stops completely and then fades back in slowly, until it reaches a point where it doesn’t fade in anymore. At that point, it seems like the headset is trying to reconnect to the audio deck or something, and it puts so much strain on the PC that everything starts lagging and stops loading.When I don’t use the microphone, everything works fine. Right now, for example, the mic is plugged in but no audio is coming through from it — and I can still hear everything else normally

Razer gold gift card I bought, I mistakenly cleaned 5 number from the PIN and I can’t make use of it, please help me get the pin back  

Hey guys, randomly my keyboard has started this thing where (with it plugged directly into the pc) it will disconnect and disappear off of my synapse. Additionally, if it ever does reconnect (maybe a random minute at a time) it acts as though ctrl is being held. I want to reinstall it's software - but since synapse isn't detecting it I can't

I tried everything and it still doesnt work? Help razer im fricking going to crash out.!!

Hi all,It's not the first topic on the subject but poorly nothing from the solutions I've seen helped by now.My Blade 14 (RZ09-0370BFA3) isn't charging when turned off. Bios is on the latest version (1.06) and the drivers are also up-to-date.Do you guys have any suggestions on what I could do? Is it worth try changing the battery? Because apart from that issue, nothing seems to be wrong.Thanks a lot in advance for your insights! :) 

the app is not running , please help.

Using Hyperflux Mat - L12520V19200398Puck - L12514U45101720Mouse - pm2423h26401823The mouse does not charge on mat, altho the charge light flashes, and it appears to charge but just depletesI have tried 4 different USB ports, 3.2, USB C, old usb 2.Motherboard is modern  Z790 AORUS ELITE X WIFI7 Key Features | Motherboard - GIGABYTE GlobalI have updated firmware.i have reseated the puck.It randomly stops and starts.Battery Optimizer have tested ‘off’, and ON 80%Cleaned the contacts on puck and mouse. (all new) 

I just bought a Razer Nari Ultimate, has anyone figured out how to pair the dongle without Windows yet? I have a Mac only (a 2012 i7 Mac Mini, a 2020 (2018 upgrade) i7 Mac Mini, and a Mac Studio M2 Ultra). I have tried using VMWARE V-Fusion with a Windows 10 installation to pair my Razer Nari Ultimate yesterday and it said it did pair, but I took my dongle and put it on my XBOX Series S via a couple of the main direct system USB ports as well as through a hub (because I also have two other external drives holding games) yesterday and it doesn’t seem to be working at all still. While I can install Razer Synapse 4 on my Mac, the Mac version doesn’t have the ability to pair my Razer Nari Ultimate.