Razer Support

FC mobile points aldım razer param düştü ama oyun puanı vermedi kod Geçersiz dedi 

I scratched some codes out and now I can't use the card, I need help 

Hello, My order is stuck in customs. Has been for the past 5 days. Could someone from support look into this for me?

As the title says the mic doesn’t pick up audio when connected via dongle. When I use it with the cable the mic works. Does anyone have a solution for this ?

 Hello,I recently bought a Razer BlackShark V2 X headset, but when I try to register the product on my Razer account, I receive the message saying that the product is already registered.Because of this, I am also unable to activate THX Spatial Audio / 7.1 Surround Sound.I have the proof of purchase and the serial number of the headset.Serial Number: (removes serial number)Could you please help me transfer or validate the registration and provide access to the audio activation?Thank you.

Basilisk V2 Stuck in "CRP DISABLD"  i need fimware file for basilisk v2

Title. I have missing keystrokes (usually the letter E), and also double tapping on this Razer Blackwidow V4 X.

Title says it all. if you have Synapse open and you press the mute on the headset then rather than just muting it sets the gain to 0. pressing the button unmutes the headset but now the gain it set to 0, so the mic doesn’t work unless you set it MANUALLY back to whatever number you hat it set to before. Please fix this Razer, otherwise I’m just done with your hardware from now on.

Since i bought viper v4pro in guest , i could not check my logistics, on gmail every time i click the link shows logistics, it redirects me to log in, even after logging in, i cant see any orders. is there a way to check my shipping status?

@razor teamrazor team I am unable to make any purchase as II don't have access to my authenticator app because of I can't verify my two factor authentication and it's really really been messy for me and I really need urgent to purchase this pack Thank you Please help me out ASAP

A week prior to the new 18 launching I bought an 18 to take advantage of a credit card sign up bonus. At the time of sale I noticed the highest model was not available, and I started spreading rumors at Level1Techs, which Wendell confirmed the day I received my laptop and all the reviews started launching.  On the return page, I do not see an option for in store credit. I pretty much want to return this for the new model. Is it possible to get in store credit or a gift card, instead, which I just apply to the new version? If I get in store credit I keep the credit card sign up bonus. If I receive a direct refund I lose them. 

My V3s were working fine in wired mode, I plugged in an PS5 controller to my pc and my mic got switched to the controller. I tried switching mic but it wouldnt show up, so I plugged out and in my headset again and now it doesnt show up anymore. I also tried plugging it in to another pc but same thing. Note I lost my USB dongle when traveling between places. Anyone with same issues?

My wallet has been disabled and they wanted me to provide the payment proof for the top up card.As i bought the card from carousell seller and he did not provide me the payment recepit.  i have only the card How can i retrieve back my wallet which has 300++ SGD inside? My case id is   (removed for security purposes) 

Headphones decided to stop working and doesn't register as headphones but the mic still works just fine.

Have a nice day. I would like to know how I can order the Razer Project AVA from Germany

When using the headset the “Chat” version does not play any audio at all. But I found that using the USB plug in that it does. But it does not work for wireless. Is there a way to fix this?

My Razer Blade 14 2021 (RZ09-0370) battery is swollen/bloated. I need a replacement battery RC30-0370 shipped to Turkey. Can anyone help arrange a DIY replacement?"

I’ve lost my hyperspeed wireless dongle for barracuda chroma X, where can i get a replacement?

Dear Razer Support,I am writing because I am unable to register my Razer charging puck or my Razer DeathStalker V2 Pro keyboard through the registration system.Both items were purchased through Amazon, and I do have PDF invoices available as proof of purchase. I can provide those invoices, along with the serial number and product number, if needed.Please let me know how I should proceed so these products can be properly registered under my account.Thank you,Richard Landry

I bought four Razer BlackShark V3 X HyperSpeed headset, but three of them are missing their USB wireless dongles. Only one box came complete.

Here are the problems: the first is that the mouse can't switch applications. Clicking works correctly in one application, but to switch applications I have to turn the mouse off and on again (and it doesn't always work).The second problem is that the fourth mouse button no longer responds, even though I can hear the click. I tried everything, i rebooted my pc too. Idk what to do.

I need the exact replacement USB-C 2.4 GHz wireless dongle/transceiver for Razer Barracuda X Chroma. Please confirm the correct part number and whether is compatible.

Mic not working, mic monitoring shows greyed out. Sound works through headphones but no mic input. Razor warrantied my headset and sent a new one but still same problem. If I use my other headsets they work fine. So it's something with razor software or IDK but my headset is useless now.

How am I supposed to configure this product? From what I understand, Synapse 3 and 4 (mac) doesn’t support the V2, only Synapse 2.0 does. And Synapse 2.0 has been discontinued and wont verify account. This is a 3 year old product. That isn’t that old. Is there literally no way I can configure this device after only two and a half years on the market?

I have video but can’t post in this i don’t know why butttt!!!!  I can explain it even not good , my hmh tws x is not paring each other sometims it pairing only L side and now Ive fact’ reset and it isnt better pleaseeee helpp meeeeee