Razer Support

I have gift card invalid still issue after 3 days 

I do not have access to my previous number as it was closed without my consent. Please help!

I have issues with gift card code invalid 

Hello Razer Support,I own a pair of blackshark v2 x and my device has already been registered.However, i no longer have access to the activation code for the 7.1 Surround Sound software.Could you please help me retrieve or reset the activation code linked to my device?I can provide proof of purchase if needed.Thank you in advance for your help!

I have issues with gift card code invalid 

I lost the USB C dongle to my Barracuda X Chroma. how would I go about getting a replacement ? I cant but it in shop? What I should do? I bought Barracuda X Chroma in Poland. 

I have problem registering my blackshark v2 x headset It says it's already registered but I haven't tried for registration til nowI didn't buy it personally and a friend of mine bought it 2 years ago for me in United States Emirates I also have the product and it's box right now And product number and serial numberI would be pleased if any razer support can help me getting my problem fixed 

I've previously encountered the issue where the mouse doesn't turn on. As often as it happens, and it does happen often, I've always been able to remove the batteries for a few moments re-place those same batteries and continue to use the mouse until I inevitably would encounter the same issue later on. Annoying but bearable. Now my mouse has completely stopped working. I've done all the troubleshooting and have determined that the recurring issue was this time terminal. I've enjoyed using the mouse, despite its flawed production, along with my razer black widow mini keyboard and my razer nari headset. I'm aware that the mouse's warranty has expired but I want to know if Razer will replace a product which obviously was malfunctioning from a production flaw.

Technical Support Request: Razer Basilisk V3 X HyperSpeed - Chronic Disconnection IssueDevice Information: Model: Razer Basilisk V3 X HyperSpeed (AA Battery version). Connection Type: 2.4GHz Wireless (HyperSpeed Dongle). Condition: Used for a long period (not a new unit). Problem Description: The mouse experiences sudden disconnections. It works normally for a few seconds or minutes and then stops responding entirely. Crucially, toggling the physical power switch (OFF/ON) restores functionality immediately, but the failure repeats shortly after. Razer Synapse reports full battery life, yet the device ceases to transmit signal regardless of the reported charge.Troubleshooting Steps Taken (Summary of exhaustive testing):1. Software & Driver Diagnostics: Razer Synapse: Full reinstallation performed. Firmware checked and reported as up to date. Windows Environment: Performed a deep clean of "Ghost Drivers" in Device Manager (Show hidden devices -> Uninstalled all inactive HID-

Hi, I’ve been using my BlackShark Hyperspeed v3 for about a month now. A day or two ago, I was using them via Bluetooth mode and and they told me that the battery was low. So I plugged them into my charger and it switched to dongle mode. I left them charging for the remainder of my gaming session. But now I can’t power it off. No matter what I do, unplugged or disconnected, when I hold down on the power button like how I usually do, they will not power off. I’ve unplugged the Bluetooth adaptor, I’ve held the button for as long as I could, yet the green power indicator continues to flash green. I even let them sit disconnected and powered on for over 20 hours waiting for the battery to die on its own and yet it still won’t turn off.  I can still technically use them in Bluetooth mode and dongle mode, but it won’t allow me to adjust the volume manually with the volume wheels. Again, they were working perfectly fine the past month, I was able to power them on and off no issues. But not su

Hi Razer team,I’d like to know if there is any official information about a future Razer Basilisk V4 or Basilisk V4 Pro. I hace a Basilisk V3 Pro, and I’m wondering whether a newer Basilisk model has been announced or is expected soon.Thank you.

При регестрации в Razer ID( Наушники Razer Blackshark V2 X Black), пишет - “Продукт уже зарегестрирован”. Что делать?

Hi I just bought a Razer Chroma addressable RGB controller but when I plug it (even without any device plugged to it) the computer tries to boot up (the fans start working for a second) and then stops. If I try again to start up it doesn't do anything at all (fans don't turn on) unless I first turn on and off the power, then the same issue occurs Motherboard: Rog Strix B450-F Gaming Power supply: Corsair CX550M 550W On a different computer the device works fine! I would like to understand what is the problem with my computer because if I just ask for a replacement I am afraid I would run into the same issue. Things I tried: I tried plugging the molex cable to all available ports on the power supply I tried changing molex cable I tried changing USB port on the motherboard I thought it could be that the power supply is not enough, but the problem persists even if I unplug the graphic card from the power supply. Does anyone have any advice or idea of what could be wrong? Thanks in a

 The mouse works normally with the wireless dongle, but whenever I connect a USB-C cable directly to the mouse, my PC immediately starts acting weird: Sometimes the whole PC shuts down instantly, like a power cut USB devices such as my headset and speakers start disconnecting/blinking The USB-C connector becomes very hot I can smell a slight burnt plastic odor from the mouse area I already tried another cable and the same thing happened. The cable itself looks fine.At this point I suspect: a short circuit inside the mouse a faulty USB-C port charging IC issue or battery/power problem Has anyone experienced this before with the Viper V3 Pro or other Razer mice?Is it safe to continue using wirelessly?Would this usually qualify for RMA/warranty?Any advice would be appreciated. Thanks.

So, every time I boot my laptop, since last night, I get this warning message. I disabled secureboot, but it re-enables itself every time I reset the laptop.This also causes the laptop to ask for a PIN reset every time I turn it on, which has started being really annoying.An important clue could be that it “boot cycle” consists of laptop starting, turning itself off, and then booting, which points to BIOS resetting itself every time. This could be windows update that occured yesterday, or not.In any case, I need help.Best regards

Information from importer is also needed and I don’t know what should I fill in…

Hello,How could I change the email address of my Riser account if I deleted my old Google account?

 Hi, the plastic stabilizer insert/clip on my Razer Huntsman Mini spacebar broke, and part of it is stuck inside the spacebar keycap. I think I may need both the replacement spacebar keycap and the stabilizer inserts. Do you sell or provide these replacement parts? 

Dear Razer Support, I have a Razer Viper Ultimate with a docking station which i bought around 3-4 years ago, and it seems the dongle has been damaged and not working anymore.I would just like to know if its possible to purchase a replacement dongle which works with the docking station and the Viper Ultimate. Thank you in advance! 

where  can i buy a replacement for my mic? I've looked all over, but i keep seeing that there is no way i can buy it on my own and to just get a 3rd party mic. I don't really want to do that. can someone help me?

Hello, I just bought this controller and am very sad that it does not work. At first, I was able to turn it on and navigate around the razer app in my xbox. Then, it wouldnt let me bind the buttons to anything so I factory reset the app. Then it started to disconnect randomly, and now it won't even stay on for more than a second. I turn it on, it turns white, and turns off. Im charging it right now and it breathes amber for like 10 seconds and then goes black after that, so im not sure if that is part of the issue. Please help, this really sucks considering I bought this controller to solve the disconnecting problem of my gamesir g7 se. Thank you.

Can an adapter be used to connect the headset to the remote controller of a PS5 or can it only be connected directly to the PS5?

Hey guys i have a problem with dongle i was playing a cs2 on my computer and out of nowhere my mouse stopped working i tought i was low on batteries but when i changed them my mouse was still not working.Then i went to my brothers room and tried the dongle on his pc but it didnt work either. Do u have any tips on how to resolve this because the mouse works on bluetooth and the dongle looks normal.And everywhere i look those dongels are out of stock. I do love razer but i had friends who had the same problem one with mouse and the second guy with keyboard.

I mistakenly scrap 3 code offI need help to retrieve the code back  

Hello folks,I’m looking to have the email address associated with my Razer Account changed on my behalf as I’m unable to retrieve my OTP code. The email address I used before was from an old email server I used to run which is now defunct. I need help in getting my email address changed so that I can log into Synapse across my devices. Thank you in advance!