Razer Support

I have been trying to access my ticket inbox on my phone since last night so I can see the status of my case if it has been resolved but I haven’t been able to access it. It just keeps rolling forever and it wouldn’t pop up. Is anyone experiencing this and how do I get this resolved. 

Hello, I bought the Razer barracuda x chroma headset yesterday. Normally the sound level should be 96-100 db but it is 70-75 db. When I try to increase the headphone volume, it gives a warning. How can I increase the headphone volume?

Hello Good day! i have a problem for my payment because my authenticator always says invalid due to the date and time of my phone settings i cant make it to automatic because im working on a ship and it takes a month to dock our ship to shore and get some signal so theres no way it can automatically change the date and time. can u help me to make payment using otp from email instead of otp from sms or authenticator

So I noticed in a Facebook call in my browser earlier that my Microphone was lowering itself again. I've noticed it over the past couple of weeks where randomly and abruptly the input level in both synapse and system settings go from 100  to 8 or something. So while I was in the call I was looking at the settings and each time I spoke it's like the input level lowered by 20 each time I said a word basically. I've also been in a Discord call when I had pressed the mute button on my headset I noticed in Discord my microphone was still picking up what I was saying and I asked hey can you guys hear me and everybody responded by yes even though my mute button was on. I could use some help with trying to troubleshoot this. thank you!

I just got my razer viper v3 and it works fine wired, but has trouble connecting to the dongle. Every time i try to update the firmware it prompts me to update again.

Hi, Curious question - am I safe using any USB-C cable to charge my V4 Pro 75% or am I better off getting another Razer charging cable?Any guidance on this would be much appreciated. Cheers

Hello All.Yesterday a friend of mine gifted me a deathadder v3. When i get home i plugged it in and it worked flawlessly for around 10 minutes. After 10 minutes an update for synapse 3 to 4 popped up and i approved it to be installed. After 30 sec my mouse went offline as expected and installation of synapse 4 completed. By the way i am using windows 11 and i have never installed any synapse software before because i didnt have any razer devices before. After the installation of synapse completed i restarted the computer and when i log in mouse still wasnt working. Also my usb ports doesnt see it anymore when i plugged it in. I search internet for a few hours and find a way that my usb recognize it but in bootloader mode. I pressed left scroll and right button for 10 sec, after that i plugged it in and release all button after 4-5 seconds. I thought i can update the firmware in this mode but firmware update exe doesnt see my mouse. Can you help me please?

My Naga Classic Edition doesn’t have any lighting, It shows up in the Synapse and the dpi changer works, But the lighting isn’t showing up and while this has/is happening My 12 button side panel stops working like there are no detectable inputs at all 

hello razer support . i cant find the nari ultimate 2.4 series software to connect mt  headset to the system.how can you help me

"the loading screen.”My razer cortex wont stop loading. im using windows 11 and reinstalled razer cortex but it just does the setup asks me to loggin and then starts loading non stop.

I need help in just using my email to two step verification to purchase stuff

"I'm having a huge issue in both CS 2 and The Last of Us (TLOU).When I press Caps Lock, a small notification pops up in the bottom-right corner, and the game instantly minimizes (alt-tabs). This happens even though I use the key in-game.I am using a Razer BlackWidow TKL keyboard. Does this sound like a Razer Synapse setting, a Windows feature, or something else?How can I disable this key-press notification to stop the game from minimizing?"

I wanted to know how to stop my Huntsman v3 keyboard from being recognized as a controller because I recently entered the game Rocket League and my controller was being recognized as player 2 instead of 1

Hi Razer Support,I have a Razer Naga Pro (Model RZ01-03420, Serial: PM2044H16403005) purchased on May 30, 2022.  Even after updating both the mouse and dongle to firmware 2.03.02_r1, it still randomly disconnects in 2.4 GHz HyperSpeed mode.I’ve already:- Used a USB 2.0 extender to avoid 3.x interference- Disabled all USB power-saving settings in Windows- Tested on another PC (ASUS ROG Strix G513QR)- Tried without Synapse installed- Confirmed the issue only happens in 2.4 GHz, not wired or BluetoothI’ve read that some early HyperSpeed units had dongle stability issues and that Razer sometimes provided replacement dongles as goodwill.  Thank you so much for your time.

Hi! My son has lost his thumbsticks for the Razer Wolverine V2 controller and I have been searching everywhere I can to seek replacements but I can’t find any primary or aftermarket sources. Is this something I can purchase from Razer Support? Thanks very much for your time!

My 7.1 surround sound audio is freezing and cutting out.I tried reinstalling Windows, but that didn't help.Other audio sounds fine.If anyone knows how to fix this, please let me know.Thank you in advance.

I’ve been having this problem with the Razer Chroma SDK server for a couple months now. The service restarts a bunch, and causes my computer to blue screen and completely restart. This is what I see in my event viewer:Faulting application name: RzSDKServer.exe, version: 1.10.0.150, time stamp: 0x652898f3Faulting module name: ucrtbase.dll, version: 10.0.22621.2506, time stamp: 0xac92626eException code: 0xc0000409Fault offset: 0x0009e34bFaulting process id: 0x0x14B8Faulting application start time: 0x0x1DA1CFA5BB6CCBBFaulting application path: C:\Program Files (x86)\Razer Chroma SDK\bin\RzSDKServer.exeFaulting module path: C:\WINDOWS\System32\ucrtbase.dllReport Id: 03a514c8-487a-4587-9db7-374bb7156f42Faulting package full name: Faulting package-relative application ID:  The only way I’ve been able to semi get by this is removing the SDKServer.exe in the Razer file..but if there is ever an updat

I recently purchased headphones. Registered them. But no activation code was sent to the mail. What to do?

Since i’ve updated to synapse 4, my headset just keep showing at the app like that, I’ve tried to pair again using the pair software and didn’t worked, tried to update via firmware and also didn’t work, EVERY time they updated this app, this headset stop workingWhen I plug a jack cable, works “fine” but I cannot acess the spatial audio settings at the synapseIdk what else to do fr, I need this headset because I play a tournament next week, and I cannot afford to buy another one rnmy dongle SN is : RC30-026902the headset code product number : RZ04-03220100

Hello, I just purchased my my brand new razer kraken v4 pro, and synapse installed the drivers, and I installed the firmware it told me to install, and the audio is  good from the ear phones, but the microphone is where I’m having an issue. It keeps cutting in and  out I do a voice test in the windows app and i get 50%-70% audio and even when it gets a 100% it keeps skipping mid word, and every other word that just cuts in and out. I got all the correct settings set to default device in system settings, and tried  so many adjustments not only in synapse, but system settings, and I get the same results not only in windows voice test, but discord, OBS screen recording, in games,  etc.anyone  got  any solutions  as to why this would  be happening?

I have just upgraded to Blackwidow V4X. I have set keys to use in hypershift mode but they only work if i continuly hold the fn key. down. how should i yurn hypershift off and on? 

Hello! When purchasing the Razer Kraken V4 headset, the activation code used by the THX SPATIAL AUDIO app was missing. Please help me recover this license code

I had a issues yesterday with my three cards I payed  $10 dollars mistakenly scratched the numbers on the back of the cards how can you get our money back off the cards I even talked with the support team on here in nothing happened plus to redeem the card with out the  numbers being scratched in not knowing how to get money off also the receipt the store receipt i not sure can get it from off receipt or does the website help you with this customer service gold razer 

Hello everyone,I just bought a razer kiyo 1,5 years ago, I'm using it as my daily camera to work. I do meetings and thats all, usually the camera is turned on at most for 1 hour for each meeting. Most of the time it is turned on only for 15-30 minutes.Today I was in a call and decided to turn the ring light on, which is something that I haven't done in while. It turned on normally, however some minutes after turned on the right light started to flicker, so I tried to turn it of, but it didn't turn off.So I disconnected the USB cable from the hub connected again, after doing that the camera was recognised by the google meets meet, however after trying to choose it and turn it on, it turned the "on/off" LED on the image popped, but a few seconds later the on/off LED started turning off, but different from normal, it was turning off like a capacitor discharge.Then the computer doesn't recognise the camera anymore, I tried different USB ports, tried let it di

After upgrading my PC to windows 11,  my headset will suddenly disconnecting and reconnect, sometimes it only happens once an hour, sometimes even back to back.Fixes I have tried to no avail:Reinstalling & Updating Synapse and ALL used Razer SoftwareChanging various settings within Windows like spacial audio and exclusive accessI have reinstalled audio driversI have reinstalled usb driversYes all my drivers are up to date (including the ones specifically for my headset), yes windows is up to date.I have verified that my headset works completely fine on several other pcs and macbooks with zero issues and that it is not just a specific usb port not working.I am running out of fixes online and am trying not to just buy an entirely new headset.