Razer Support

For some reason, my Razer Kraken V3 Hypersense has had issues with Razer Synapse 4, with the software defaulting to THX Stereo instead of THX Spatial Audio upon software reboot. It also randomly disables the Haptic Intensity settings for whatever reason. I’ve tried everything from a fresh install to reinstalling my drivers and repairing corrupted files, but nothing worked, so I eventually threw in the towel and reverted to Synapse 3, which so far has had no issues. I’d like the Razer team to investigate this as it seems not everything with the new Synapse is fully backwards compatible.

Hello.I understand that Synapse 2 is going to be discontinued and will not receive further updates. Currently i am using a Tartarus v1. What’s the solution to keep the macros working?  While I understand the need to discontinue the software I can’t see why the last version of the software will not be able to be used from now on. I don’t need the updates, i just need my hardware device to function in the way it was projected to do so. @ Razer support what’s your solution for this?Cheers!Radu

Hi, I’ve had this headset for awhile now and seen multiple people have this issue but no one has been able to figure out a resolution. My headset will need charging and will give me the ‘low battery’ notification. I then charge it fully, as shown by my PC, Razer Synapse and the Razer app on my phone. Yet it will keep giving me the ‘low battery’ notification around every 5-10 mins. It’s incredibly annoying knowing it’s fully charged yet basically can’t use it because my audio is being interrupted constantly by a notification that shouldn’t even be there. I’ve tried multiple things such as factory resets, physically and through razer synapse but I have no custom settings so it’s not a problem, and while the factory resets solved the issue maybe the 1st or 2nd time, it hasn’t worked since. The only thing that stops it is turning my headset off for DAYS and then it’ll stop, which is inconvenient.  Has anyone got any advice or things they do when

Hello Razer Support,I recently purchased a Razer BlackShark V2 X headset, but when I try to register it to my Razer ID account, I receive an error message saying that the product has already been registered.Here are the details: Product: Razer BlackShark V2 X I am the legitimate owner of this product and would like to register it under my account. Could you please help me resolve this issue and release the serial number so I can complete the registration?Thank you very much for your assistance.Best regards,

Need help. My email is set up but I'm not getting emails for my 7.1 surround sound activation code. I've tried everything...

Hello Razer Support Team,I’m writing about my Razer Pro Type keyboard. I’ve run into two issues and would appreciate your guidance: Lost 2.4GHz USB Receiver I misplaced the USB dongle and can currently use only Bluetooth. Can I purchase a replacement HyperSpeed/2.4GHz USB receiver for the Pro Type? If yes, what is the process and cost in the Philippines, and how do I pair the new receiver with my keyboard? “D” Key Misbehaving The D key intermittently double-types or fails to register. I already checked Razer Synapse (remapping/macros are off) and tried the steps below, but the issue persists: Reinstalled/updated Razer Synapse Reset settings to default (no macros, Gaming Mode off) Tried the keyboard on another PC/device and dif

It force installed the new version of synapse restarted my pc, now my nommo V2 don’t have any sound with synapse thx or stereo -Force restarted the speaker by unplugging for 3m-Reinstalled synapse-Only having sound when synapse is uninstalled or I turn off the window audio enhancement wich is désactivating synapse thx -tried beta of synapse wich is also not working 

I was wondering on how do I update my Razer BlackWidow V4 Pro Wired Mechanical Gaming Keyboard: Green Switches Tactile & Clicky - Doubleshot ABS Keycaps - Command Dial - Chroma RGB - Magnetic Wrist Rest - Snap Tap and how to also update my Razer Basilisk V3 Pro Wireless Gaming Mouse: HyperScroll Tilt Wheel - 30K DPI Optical Sensor - Gen-3 Optical Switches - 13-Zone Chroma RGB - 13 Programmable Controls - 3 Connection Modes - Black what products would I use to obtain the perfect condition on a Razer Enki Pro gaming chair. 

Hello, after updates Windows 11 and Razer Synapse 4 on October 15th-16th, THX Spatial Audio stopped working. At first, the sound would just randomly change volume, but after reinstalling all the drivers and programs, including Realtek drivers, it stopped responding to the equalizer in Synapse 4 altogether. After reinstalling several more drivers, the problem returned to its original state: the volume would change randomly with a distinctive clicking sound, as if you were plugging a cable into the audio jack and hearing crackling and popping sounds. However, after disabling the audio enhancement feature in Windows settings, the volume stabilized completely and the clicking disappeared, but I lost the THX feature. Upon further investigation, I noticed that in the Windows Device Manager, under the "Sound Processing Objects" tab, in the THX Spatial Audio Effects Component properties, under the "Events" tab, the following is stated: "Device SWD\DRIVERENUM\THXAPOComponent... requires furt

I need help for my keyboard i cant make any color and i cant change brithnes or direction on wave can you contact me please 

I am not sure if the key is either dead or just unresponsive. I’ve had this Razer Huntsman Mini Keyboard for a while, and yes, the “b” button is the only one that doesn't work. The way I am typing it out is by copying and pasting it. I play games and have my execution button set as “b” I tried factorying or whatever it's called, resetting the keyboard no use. I need help with this problem. Unless it’s a dead key, what keyboard should I get so I can swap the Keyboard switches over to the other keyboard? 

Hello,I have a Razer Blade 16 2024, recently the Q key on my keyboard is not lighting up correctly. It seems to be that the Green color does not work only on the Q key. What can I do to fix this issue?

BLACK SHARK v3 を購入し製品登録もしましたが　THX Spatial Audioのアクティベーションコードがありません。対象外と表示されます。このヘッドセットには付属しないのでしょうか

I have had this headset for less than a year. I use it on my xbox and for some reason it keeps disconnecting or shutting off, but when it does work my friends say it sounds like im underwater. Please help

My thx audio driver got deleted from laptop, speakers aint working

i cannot register with my new Razer Blackshark V2X it say set already register so i cannot activation 7.1 surround sound pls held

I’ve had my Razer BlackShark V2 Pro for just about a year, and both sides of the headband (the parts that adjust the size) suddenly cracked. I’ve always taken really good care of it — never dropped, never thrown, nothing like that. It started as a small crack and then completely broke, and now the headset feels uneven and unstable. Has anyone else had this issue? Do you know if Razer can repair it or replace it even if the warranty is over (I’m totally fine paying for the repair)?Would really appreciate any advice or experience you can share 

Hello,Made everything you guys asked. Mail receive with confirmation, but no code.Cant speak with anyone, cant send a support email  (just loops from page to page),New code, old code, always the same message - code send to email but no email received. Thx in advance.  

USB port change,Disable USB power-saving,Synapse4,Perform a clean install Synapse4,Firmware update,Reinstalling Windows11,BIOS update,I've tried everything, but disconnections and reconnections keep happening every few minutes to a few hours.No issues occur when Synapse 4 is not running.I tried the replacement item as well, but the result was the same.When a disconnect occurs,Microsoft-Windows-Kernel-PnP EventID 1010 Device USB\VID_1532&PID_02A7\8&140d7794&0&5 has been removed because it is not present on the bus.Number of removed devices: 26is logged each time.Please help me.

Hello, I am having trouble logging into my account on the Razer 7.1 app. It says ‘authentication not found.’ I tried restarting my computer and downloading the app again, but it still does not work.

I bought a microphone, installed the Razer add-on, and it's been writing this text for a very long time. So, I went into Discord and tested the microphone, the sound is very muffled, and I don't understand why it has this sound. I have the microphone turned up to 100. 

I have a lengthier cable for Razer Wired Headphones. the extra cable always get caught while gaming & its frustrating a lot. I am scared whether that extra cable gonna break one day. So, can someone tell how to fold without tangle or can I get a valuable helpful simple solution to this problem ? I tried searching in youtube but no luck for over the ear headphones. all the youtube suggestions are for earbuds not for over the ear headphones. I don’t have too many cables. I just want to minimize or need a helpful solution to not tangle and fold the extra cables of my Razer headphones. Hope I would get a solution to this. Thanks in advance.

I just bought the blackshark headphones yesterday. When I was registering for a new product on the website, I entered the wrong purchase date. Instead of entering 10/26/2025, I entered 2001.Can you help me correct the purchase date?  

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