Razer Support

Had to reopen this as I am having the same problem but the original thread is closed with no solution. They just asked the OP to send in their logs. That is not a solution the rest of us can follow to fix this issue. I have the Basilisk V3 and it shows up in Synapse but I can’t add it or have it recognized in Chroma Studio. This problem started happening as soon as I was forced to update to Synapse 4. Everything worked in Synapse 3. 

I need an extension chord for my speakers. It looks line a 9 pin Mini-Din. Will any 9 pins work or do they have to be specific ones?

I’m having an issue with the scroll wheel, the support tells me that the mouse is not longer on warranty, but in the site it appears that thice mouse has 2 years and I bought it 1 year and a half ago. The issue is that when scrolling up or down it also goes to the oposite direction Here you can find a video of the mouse working. I already try everything except cleaning it with compress air. Does anyone has this same issue and know how actually fix it?

2 days ago i bought a razer blackshark v2x form a online platfrom and when i try to register it , it say its already regiesterd . please help 

So i bought this Razer cobra online, and it does look pretty authenticI connected it to my laptop and the updated razer synapse recognized the mouseBut as i tried to check online using it’s serial number, it says error occurred  

Hello, I’ve had my laptop since 2021 June and the battery has died. It no longer charges. We tested the wattage on the charger and the charger works perfectly but the battery itself is not charging at all. I tried everything I could and looking at the battery report it’s obvious.  I desperately need to find a replacement battery for my computer and don’t know what to do! It’s a razer blade 14, and my favorite computer ever I would hate to have to part with it if I can’t find a replacement. please help I’m begging!!

hi razer fam i need help with my account i cant make any payments because my phone number is missing and cant get authentication codes please help

Hey Guys! the dongle just stopped working, it wont connect my mouse anymore, I need to connect it via cable. I tried it from different ports too, still no success sadly. Is there a way or a solution for this? Also thanks already for the support! Kind regards!

When I got a new Razer Keyboard and installed it, it immediately took over my desktop image and nothing I seem to do will remove it. When background pic is changed, it lasts about 5 sec then fades and is taken over by the Razer background, very annoying. Please, someone help.

I just bought a new Razer 14 and have found that YouTube videos start in sync between Audio and video, but as they run the video starts to lag the Audio, such that by the end of a 10 minute video it can be 5 seconds out of sync. I’ve noticed if I change between the resolution options (it doesn’t matter which resolution I choose… just a change matters) it will re-sync the Audio and video. I’ve tried updating all drivers, disabling different setting,  it nothing seems to correct it.  Does anyone have any ideas?  

My Razer Wolverine V3 Tournament Edition Controller won't turn on nor is it being recognized after the most recent drivers update. Since I deleted the device from my device manager and then reconnected it, I am unable to revert the drivers to an older version. So the controller is currently not usable for me. Is anyone else experiencing this issue? And what is the fix for this? I cannot imagine that Razor published a software which (according to several Reddit threats) makes a fairly new device completely unusable for several months. Please help.

I am in critical need of help because my keyboard inputs do not work at all, not a single one of them. I am completely locked out of my computer starting with the Windows sign on page. One of the LED lights that supposed to be on at all times signaling the keyboard is unlocked is currently turned off somehow. I have looked through the entire internet, trying to find someone who knows how to enable it again. I even tried factory resetting the keyboard using Escape, Tab, and Space Bar, but that made it even worse so that even if I tried to change my password in my Windows login tab, it doesn't register there either. I need help. I have no access to my computer at all.

Bought the Razer Enki X - Black / Green back in 2021 and now there is an issue where the chair is leaning. I don’t see any cracks or creases but has a sunken in feeling. I was looking for parts so i could upgrade or fix it. would just replacing the base with another work? dose it have to be razer? 

I’m not looking for a free replacement as its out of warranty, but i am looking to buy a replacement. Is this something that is Available i cant seem to find it any where.

Hi Razer Support Team,I need help submitting a warranty claim for a Razer Rogue 17 Backpack V3 that was purchased less than a year ago.  The top zipper broke off, making the bag’s top pocket unusable.  This seems like a manufacturing defect, and the product should still be under warranty.I’ve tried the official warranty portal at mysupport.razer.com, but: The backpack is not listed under Lifestyle Products. The system requires a serial number, but after thoroughly checking the bag (all compartments and seams), we could not locate one. Attempts to use “Other Support” routed me back into loops or unrelated categories. I do have: Proof of purchase (receipt/order #) Photos of the broken zipper Could someone from Razer please adv

What is the process for receiving a faulty product, from what I can tell I will receive a refund for sending back, but will pay shipping fee to return on the pre-printed labels. Any estimates on the pre-printed shipping costs or better to sort myself. Keyboard has couple of issues and not even able to get a single use out of it. First time ordering from Razer and I am not impressed so far. Not a happy customer! If anyone can point me in the right direction that would be amazing, thanks

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

I bought a Razer Ripsaw X off of eBay about a month ago, and I’m just trying it out now. It keeps feeling hot to the touch and is not showing the green light whenever I plug it in. It says “No Video” on OBS whenever I check. Am I screwed?

Hello,I’m really frustrated with the current situation. I specifically need to use version 5.9.1 of Loupedeck because it’s the only one that still supports the Razer plugins (including Key Light Chroma). However, I can’t properly log in anymore since the old client doesn’t allow Google login or even email login due to outdated authentication.This leaves me stuck: If I update to the latest version (6.x), the Razer plugins don’t work at all. If I stay on 5.9.1, I can’t even sign in, which makes the version unusable. I feel like I’ve lost access to functionality that I originally bought the hardware for, and it’s really disappointing that there’s no official solution. Is there any plan to restore compatibility, or at least provide a way to use 5.9.1 in offline mode so we can keep controlling Razer devices as intended?Thank you for your time, but I hope this issue is taken seriously — it’s frustratin

Dzień dobry pomysł zakupie blackshark v3 pro po zainstalowaniu aktualizacji oprogramowania słuchawek zaczęły spadać fps w cs2 z 300fps mam 30-120 duze skoki spadki potrzebuje pomocy 😭

I lost my tongle can i have a new one please? my SN 

Hello!I wanted to know what happens when I place an order with my correct address and somehow my order ends up with a different shipping label and sent to a completely different state and FedEx tracking shows it was delivered to that wrong address on the label with no signature and the evidence is on the website with the picture delivered to an address on a different state. Every time i contact support to get an update about it I see a new case opened up in my profile and Im already at 3 tickets trying to solve this like how does that happen? Do I get a replacement or is my only legal option to file claim and disupute with my credit card company with the evidence that I did not receive the package to the correct address? I just want my son to be comfortable while gaming after his chemo sessions and I am STRESSED OUT and tired. Support has been kind of good but the messages seem very generic like "we are working on it" but thats all I get with no information as to how the inte

Hello!I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title. Please help me !

Hi I purchased the Faker Viper V3 Pro in Febuary is there any way I can buy the Razer Gigantus V2 Faker Limited Edition separately? It would be cool for pre existing Faker Viper V3 Pro owners to be able to buy the Razer Gigantus V2 Faker Limited Edition on its own and not have to rebuy the mouse and sell one just to get the mouse pad. Thanks

Hi, I'd like to buy the new wireless Razer Blackwidow V4 Hyperspeed Keyboard in UK Layout with Yellow Switches but it isn't an available option on the order page... What do can I do to order one ?(United Kingdom Layout) Thanks!