Razer Support

Hi Razer, ran into a problem with my razer kraken v4 headset where the adjustable lengths broke after only a year of using the item, I’ve noticed a lot of other users have had the same problem so I was wondering if this would come under warranty specifications or not? 

Ordered a Tarturus V2 , paid for it . you shipped it but it is not here yet.. Today is the 28th, Shipped on the 3rd.. can you help me.  

I have Deathadder V2 since 2020 which was well working until I download Synapse 4. It has upgraded its firmware and corrupted it, now the mice is not working anymore, and only detected as “CRP DISABLD” in peripherics manager.This software has ruined my mice, and support is not even concerned, telling me that the mice is outside of warranty. Seriously, I had no choice to install Synapse 4 as Synapse 3 was not support anymore, and after that, I had no choice to update my mice firmware as it was done automatically. Tell me how it is even possible Razer responsibility is not engaged there ? Is someone has a solution to solve this as Razer support seems completly lost, spamming me with the same answer again and again.

If the chair is deliberately moved back and forth after assembly, it will shake back and forth slightly. It will not be fixed as if it were completely locked, even if I have pressed the fixing pad. 

HelloI am unable to use the mouse wireless, i can use it with the included cable.It is an old mouse out of warranty.Is it possible to get a replacement dongle please.  Thanks

Just like many other people with Razer products, my Basilisk V3 randomly stops being recognized on boot (by OS and Synapse both), forcing me to unplug and replug it in. My OS is Windows 11, and it’s my understanding that this issue started popping up with this version of the system. Other threads on the matter have been locked, there’s only dead ends. I’ve tried messing with driver settings, BIOS settings (I have an MSI motherboard) and whatnot to no avail. This is an attempt to bring more attention on the matter, in hopes that someone with an actual working solution chimes in or that Razer themselves finally decide to investigate and release a firmware update. In my specific case, the problem seems to be occurring more likely when the following happens: PC left to idle for a long time (note: no sleep/hybernation involved, just turned on with no inputs given); PC “woken up” (note again: PC was NOT sleeping, JUST idle) to be turned off right after; PC presents the issue on the next boot

Hi all, I’ve set the dongle to show “DPI - Battery - Polling Rate” from Synapse web.However pressing the DPI button underneath my mouse changes the real DPI, but dongle LED (already configured to show DPI LED) doesn’t change colors. This happens regardless of Synapse web is open or closed.  Dongle light’s should be showing Red - Green - GreenThanks.

Updated to Synapse 4, as was suggested by Razer. During the install, it looked like it was attempting to update a profile or something on the mouse. It stopped working during and now shows up as a storage device named CRP DISABLED when plugged in. I can see a firmware.bin file on that storage device. How can I get a v2 firmware file when the firmware updater won't recognize the mouse?

My Razer NAGA Lefthanded suddenly stopped working and shows now as a USB-stick.There are more people with the same problem but nowhere is the sollution.I have a second NAGA Lefthanded on the same PC works fine.So the problem is with the mouse please give a solution to this problem

Dear Razer Support Team,I hope you are doing well.I am contacting you regarding an issue with my recently purchased Razer headset. I did not receive the activation code for the 7.1 Surround Sound feature.Additionally, when I try to register the product using my device ID, I receive a message stating that the product has already been registered, even though I purchased it brand new.I kindly request your assistance in resolving this issue and providing me with a valid activation code for the 7.1 Surround Sound software.Please let me know if you require any proof of purchase or additional information.Thank you for your time and support.Best regards, 

After receiving my new product as a warranty replacement and registering my product, I have not received any activation code for Surround 7.1, what steps should I follow now?

The code is going to my OLD number. How can I update my new number? Can you help me?

Hi,I have a Razer DeathStalker V2 Pro TKL and I lost the Tab keycap. I would like to know if it is possible to buy only the Tab keycap as an official replacement part, or how I should proceed to obtain this keycap. Thank you in advance for your help.

Hi guys I have a razer blade 16" (2024) and I am looking for a wired keyboard that would allow me to game competitively but also work on school stuff at the same time, what are yalls suggestions? 

So recently I noticed no matter what options I have set in the synapse app (3 or 4) it will not change the EQ or THX setting. It appears as it is set but it doesn't actually do anything and I think this is due to the latest windows update. I have tried so many things and none worked. Until, I discovered that there is no section for audio enhancements in windows settings. This should always be set to default device effects for THX to work, but because it is not an option it is disabled. I tried installing custom drivers and reinstalling but nothing made it reappear.

Hello Razer Team,I'm currently using the Razer Barracuda X Plus and overall I'm happy with the device, but there’s one issue that significantly impacts my experience.The headset automatically powers off after a period of inactivity (no sound), which makes sense for battery saving. However, the problem is the loud “Power Off” voice prompt that plays unexpectedly when I’m deeply focused on something — especially after listening to a lecture and continuing to work in silence. I often get startled by the sudden voice prompt, which breaks my concentration.I would really appreciate it if you could add an option in Razer Synapse to disable the auto power-off feature, or at least allow the voice prompt volume to be adjusted.

AS title.Razer Barricua X turns off WHILE IN USE. Streaqming, gaming, li=stening to music. Bluetooth and wireless. PLEASE FIX

I have tried everything I could find on the support site, google and Gemini. My Nommo speakers will work as well as the Clio but not all together. It is either one or the other. Can anyway help? I have changed settings in windows sound settings based on some guidance I received online so I am unsure if I complicated the issue.Thank youSteven

I’ve plugged it in via the cable and switched the buttons on the back to the relevant ones and it wouldn’t let me use the buttons they just wouldn’t work so I tried it with the dongle and got the same issue again the only way it works is if I change a setting the setting is second controller assist and have another controller on and connected to the ps5 not sure what to do 

I bought a set of Razor headphones, basilisk V2 X, i am unable to register the product due to it not accepting the RX no, i therefore am unable to access all the features. Any help would be appreciated.

I was given a razer cut cord deal as i filed a warranty claim for faulty LED’s on my Razer Huntsman V3 Pro TKL. I am worried as if i cut my cable cant they just deny my warranty claim and then my product is unusable. I do believe it will get accepted but thats a big risk for a $300 product. Is there any way they confirm my warranty claim for the LED issue is approved before I cut the cable? I don’t want to damage the product if the claim might be denied. 

Dear Razor supportI have a Viper ultimate in pink and the dongle keeps disconnecting all the time. I have tried everything that’s suggested on the website but it’s not helping. I think the dongle is broken. Do you know where I can get a new one at my location (Switzerland)?Thank you for your help!

Hello, I recently tried to use my THX promo code during checkout, but the payment process was canceled before it was completed.After that, my promo code appears to be used or no longer valid, even though the purchase was not successful.help me for restore or reactivate my promo code so I can complete my purchase.

Hello,  I logged into my razer account today and noticed that 2FA was set up. I don’t remember doing this, and when I tried to check what phone number it is connected to, it is not one that I recognize. I think my account has been compromised and has been connected to someone else’s contact information without my knowledge. May someone please help me remove all current 2FA contact information and help me connect it with my own information? Thank you

Hi! I need to change my mobile number from my profile as it got temporarily disconnected. I purchased razer gold points to purchase something and now I cant use the points since I have no access to my number. Is it possible to just receive the otp to my email or even change the number registered? Please reply as I need it today badly!!