Razer Synapse

Hello,Still the same issue with Alexa, which only works with a US account.I am a person with a disability, and I used Alexa on my computer with Razer in version 3 for daily life tasks—something I can no longer do with the new version.I reported this issue months ago (even during the beta), but it feels like the development team doesn’t want to fix it so that it can work with accounts from other regions (in my case, France).This is really bad news for people in my situation—it feels like Razer doesn’t care about disabled users...I am truly disappointed.

So I believe this is somekind of bug, for some reason I can’t select any macros and there is this notification about “Requires Razer Synapse”. I do have the macros on macros tab so at least the profile migration worked, but can’t use any….

Synapse keeps logging me out randomly for the past few months. At first, it was not a big deal. It happened only when I restarted my PC. But lately it keeps happening even when I am doing something...I am browsing the internet ? Logout.I am watching movie with friends ? Logout.I am playing online game, and I am in a middle of shoot-out ? Logout.You never expect when it happens. It is just tiresome at this point. Anything I try to do, do not work. Repairing did not fix the problem (https://mysupport.razer.com/app/answers/detail/a_id/4535). Clean installation of Synapse did not work. At this point, I wonder if uninstalling it is not the best option here. I will wait for a fix to this problem. Thank you in advance for your help and response.

this is the most buggy program i has ever used. Most of the times Synapse cannot find my mouse but it can change my mouse profile to something that I never set, that it endlessly pressing my button. I’m sure It bause Synapse because it can’t help when i disable mouse and keyboard but it stop only when I Exit Synapse, and only Synapse, other razor program is still fine.

I have had the Razer BlackWidow Elite (keyboard) and Razer Kraken Ultimate (headphones) for a few years now. They are both wired, both worked just fine, I used Synapse 3, and maybe a month or so ago switched to Synapse 4. Everything was working, everything was good, until this morning. I booted the PC and in the app it said I have no devices. When I went to the devices section it said that the devices were “Disconnected” and they were grayed out. I tried everything you would normally try: restarting the PC, the app, reinstalling the app, all that stuff, nothing helped. The devices are working I am typing this on the said keyboard, but the Synapse is not detecting them. Anybody knows what’s going on? Also, I don’t have another device on which I can test whether or not the issue would persist...

After a fresh Synapse 4 install both my Naga Trinity and Deathadder V3 Hyperspeed are seemingly stuck “Detecting Device...” There is another thread about this but it was locked after the first response so if they found a fix it’s in private messages… That being said, both my headset and keyboard are being detected just fine. My mice drivers are up to date and my Synapse is version 4.0.86.2411140357. Synapse 3 also had no problems detecting either mouse.  

Please bring back HDR for Dark Room and Bright room for Kiyo ProIn synapse 4 there is one switch HDR ON/OFF and this HDR doesnt work very well - Its very very darkAlso Kiyo Pro in Synapse 4 keeps disconnecting randomly after booting and login to windows  i have to replug the cable in camera.In Synapse 3 everything work fine.i have kiyo pro updated to 1.5.0.1 firmware Mb add some new functions for this camera i saw settings for Kiyo Pro Ultra it has so many settingsKiyo Pro have less settings in Synapse 4 than in Synapse 3In synapse 3 we’ve got auto focus Passive and ResponsiveIn synaspe 4 We’ve got switch for auto focus ON/OFF  

Snaptap on synapse v4 works for every other key combo besides A and D on my huntsman elite keyboard. I have no idea how to troubleshoot or fix this and i did restart my machine. Even other keys paired with only A or D don’t work either. (for example {A, C} do not work. {D, E} do not work. however {C, E} and {D, C} do work.)

Hi everyone,I want to update this thread with some important news — after several months of following up, Razer has finally provided me with a FREE redeem code for THX Spatial Audio Standalone.If you're one of the users affected by the THX Spatial Audio downgrade after the November 2023 Synapse 3 update, here's a breakdown of what happened and how I resolved it.❗ Issue Summary: After the 6 Nov 2023 Synapse 3 update, THX Spatial Audio: Lost 7.1 surround config support Lost game-specific profiles (e.g., Valorant) Lost positional calibration Started showing only Stereo output in Windows sound settings Many users (including me) noticed downgraded audio quality Razer Synapse no longer had the same features t

Hi, I'm using the Barracuda X 2022 headset and would really like to see Razer Synapse support added. Please forward this request to the development team.

Why Synapse 3 say: ‘Hey, download Synapse 4, we will keep your profiles and macro’s and put them in Synapse 4 for you.’ Then, you open Synapse 4, and there is nothing there -.-...

In Razer Chroma Studio in the new Synapse 4 update i migrated my old Chroma Keyboard on my Razer Blade 15 and my Reactive Chroma effect fades away so fast and only fades for a milisecond with my actual color then for another milisecond it finishes white.On Synapse 3 it faded actually slow like i picked when i selected slow and it didnt fade to my color and then to white that i didnt even select 

i want to test signalrgb for some time and also keep synapse running. how can i remove light control from synapse ?

DO NOT DOWNLOAD RAZER SYNAPSE 4!!!!! You will regret it!! I downloaded it and nothing on my 2800$ laptop is working properly! They need to fix this problem asap! Pathetic. My keyboard all messed up. Numbers aren’t working, F keys aren’t working. Try to migrate thinking that would fix issues but migrate isn’t working properly. Everything was great in synapse 3. Why changing something that works flawlessly! 

i installed and uninstalled razer synapse 4, then installed razer synapse 3 but my macros dont work, i click on macro tab and nothing happens, it doesnt get open, what can i do?

Do you know if the MacOS will support a Razer Pro Click V1 or Pro Click V2 mouse, or is only a vertical mouse supported?Thanks!

Does it exit at all?I know companies like Microsoft/Citrix etc have software scrubbers that will if needed clear out any left-over folders / files and registry entries settings etc of their software applications. Since I bought lemon / flawed tech by Razer (mainly a Deathstalker V2 Pro keyboard with persitent demo-mode issues) and support is not to quick to help me out I am hoping this community gets me pionted in the right direction. 

Hello,I’m experiencing an issue with my Razer USB Sound Card in Razer Synapse 4. When I connect the device, Synapse continuously shows "Updating" under the sound card, and it never finishes. Because of this, I’m unable to use the device properly.I have already tried the following steps: Restarted my PC Reinstalled Razer Synapse 4 Tried different USB ports None of these steps resolved the issue.Could you please help me fix this problem?Thank you in advance for your support.Best regards,  

I'm currently having my mobo Z690 Taichi Razer edition (This is the latest version motherboard with the BIOS flashed to v.18.0.3 directly and win11pro ready when it leaves the factory this year. There is no need to flash the BIOS manually like the old mobos), which doesn't show up in Synapse 4 any longer, even if it's the first install. It was mistakenly identified as the B550 AMD version, but it's Z690 Intel version. I don't want to return the Synapse 3 because I also bought the Freyja, which can only be driven by the 4. Please help me!!! 

Hello, I have a dissatisfaction, I need serious help from you! On April 10, 2025, 9:15 I was banned from valorant, a very strong ban since it was hardware, I can no longer play Lol nor valorant, nothing related to riot games, on my pc! The worst of the case is that I was banned from my main account which I had more than 10 years giving everything first as a lol player reaching elo as master, with many free and purchased skins, and then as a valorant player, Riot does not answer my tickets because they say they are sure of my ban, I use third party programs, I came to the conclusion that I was banned for the update my mouse razer deathadder v2, After the update after a while I was banned, the worst thing is that I am from Venezuela LATAM, and I gathered to buy a new monitor I spent $ 250 to just play valorant and lol, as well as invested in my mouse razer and my mouse pad razer my razer headset about $ 120 osea a total of $ 370, and all I see lost because I spent 2 months still no re

if you install the latest version of synapse 3, windows hello pin is disabled on windows 11 pro licensed and all windows updates are done until 5.07. 2025 operating systems and asks you to set up the pin again, but it may give an error that it cannot create the pin. the problem is solved when you delete this damn synapse 3 software! also synapse 3 blackshark v2 pro 2023 headset does not appear in synapse 3!!!! it only appears if I install synapse 4. no keyboard and mouse profiles work in warface: cluster, the game i play in synapse 4!!! synapse 3 and 4 are disgraceful applications, i strongly condemn their developers from here! i think razer should renew its entire software development team!

Razer Nommo V2. Non pro. Purchased 12/2023 bad sound quality with THX spatial, missing sounds. Get it fixed February March 2024. Start Synapse 4 beta. Bad sound quality blah blah blah. Get it fixed there too. April 2024 through September 24. Everything is great. Synapse 4 goes live. Bad Sound quality with THX spatial. Missing sounds. THX profiles missing. I'm still on 3 because the ARGB controller is wack in Synapse 4. Few months later try 4 again.  Report the issue. Get a fix. THX profiles missing though. So what that was 4 to 5 months ago? Ive been missing those profiles and the games with missing profiles sound bad. Guess What! THX Spatial is not longer working again! Now everything sounds bad in THX Spatial mode. ARGB Controller needs turned off and on after every boot. This doesn't happen in 3 btw. I have been reporting this several times in anyway I can for what 5 months now.  I have another good one. Huntsman Elite. Delete key does not work in Syna

So uhm Razer Synapse 4 just resets your custom config instead of porting it over from Synapse 3...? Everyting on my Blackshark V2 PRO was reset on Synapse 4. Thank god tho that even after installing Synapse 4, which deletes Synapse 3, my Synapse 3 still had it saved when i reinstalled it. So uninstalling the software and reinstalling it saves it but not upgrading from Synapse 3 → Synapse 4. Make it make sense Razer please.

Hi Razer Team,I just created this account specifically to share some feedback on Synapse because I really love Razer products but find Synapse a bit heavy and resource-consuming. On my PC, it added 2 seconds to the startup time.If you co-optimize Synapse with teams experienced in deep system optimization — like the Ghost Spectre developers who make Windows lightweight and snappy — I believe Synapse could become way more efficient and user-friendly without losing features.If the Ghost Spectre team could make Windows 11 feel like Linux, imagine how much those people can optimize Synapse.Even a “Lite Mode” version of Synapse for users who want just the essentials would be an awesome start.Thanks for listening!Looking forward to seeing Synapse evolve.

Is there ever going to be a toggle function for the Hypershift? Having to constantly hold a button to enable it is really throwing off my gameplay because it’s forcing my hands into positions that I do not normally have them in. I can’t put it on a primary key that is used more often for necessary functions that are more vital to the actual game because then I’d have to remap that function to another key that I’m also not used to. All the threads I have been able to find are multiple years old at this point so I don’t want to see this idea die out since I’m not the only one that wants this and Razer apparently has not bothered to implement their customers opinions.