Razer Synapse for Mac Preview

Bug Reporting Guidelines Our goal is to collect reports on issues affecting the Razer Synapse for Mac Preview. This will be an extremely valuable tool for our team and will be the main source of information and issue tracking. Our staff and engineers will be monitoring this forum and will be working together to assess which bugs will need to be squished asap. If you don't see your bug being addressed, please bear in mind that there may be more critical issues that need to be dealt with. There may be times where we'll request more information regarding your issue, please be as accommodating as possible. It is crucial to stay on topic. Focus your threads around bug reports, workarounds and bug triggering. Opinions and criticisms should be directed to the General Discussion forum.  Technical issues regarding installation, launching and staying connected to should be posted in the Technical Issues forum.  Please don't double post your

Many gamers are switching over to music production like myself, but still want to use a Razer keyboard. Ideally, for music production, you want a low-profile keyboard. Ironically enough, Razer’s newest keyboard release is low-profile, and yet, it’s not supported for Mac! Massively missed opportunity. If you make these keyboards compatible, I will buy one on the spot. I need space on my desk for my MIDI keyboard, and I need to customize my key bindings for my Mac. PLEASE!

In the preview, I have disabled all notifications from Synapse (don’t need or want them) and the red warning indicator is now always on.  This should NOT be an error; it’s a choice.  At worst, flag it yellow saying “you asked for notifications but we can’t give them to you”, but even then I’d like a way to say “I don’t care”.  It’s a (minor) pita to hunt down all the places that you can ask for a notification and turn them all off and annoying to have Synapse continue to tell me it’s a problem

I recently bought a firefly v2 (I know should have bought the pro but was not in stock) and tried to connect it to synapse for Mac but didn’t work so now I am using OpenRGB to change lighting. But my point is the Firefly v2 should be supported with synapse for mac. Like the pro model is on there why not just the normal model. Now I cant sync it to my gameplay. Please Razer if you see this add Firefly v2 support

Anyone encountered similar issues where you already turned on the settings yet it’s still not allowing you to proceed?

Having several issues with Razer Naga V2 Pro, Firmware Version 1.3.0.0 (latest) on the Mac Synapse 4 Preview Version 4.0.86.2504290730, on MacOs 15.5.Synapse sees the mouse and I can program the buttons and load the profiles into the mouse. However, if Synapse is open the side buttons only work as a number pad, but if I close Synapse the programmed functions will work. However, the only way the lighting profile works is with Synapse open. So I can either have synapse open and have the lighting work properly, or have Synpase closed and have the buttons work properly. I have figured out that these issues are mitigated by cycling the power on the mouse after I have mapped the buttons in Synapse. So I can get the profile setup and saved into the mouse, cycle the mouse power, and then the buttons and lighting will work with Synapse open. However, that doesn’t fix the next issue.With Synapse open I also cant change the scroll wheel settings without clicking on the scroll whe

Would love to see the Razer Blackshark V2 Pro added to the list of supported devices on Mac Synapse 4. I know it's just a preview app at the moment but it's a little odd to see mainly keyboards and mice in the supported list with no headsets.But yeah, looking forward to further updates to the app & supported devices. Thanks to Synapse 4 i’ve been able to map my Naga V2 Pro instead of using 3rd party software :)Is there an ETA or are you guys able to let us know if you’re adding headsets to the supported devices list? Cheers :)

when will tartarus pro be support by synapse???

when will razer add MacOS synapse support for Deathadder V2X hyperspeed mouse. Can we expect it soon?hope it gets added soon!

I'm using the Razer Viper V4 Pro, but I can't assign macOS function keys (forward/backward) to its side buttons. Mice from Logitech and SteelSeries support this feature just fine. This is a basic yet critical function, and I really hope it gets added in the official release soon.

Hi,I have a Mac mini M4 with an internal storage of 256 GB. To reduce my storage cost, I use an external SSD (named ExtSSD in log file) and place my User Home Folder on this external SSD. I have 2 users on my Mac:- BootUser, an useless user on internal storage: /Users/bootuser- Vallevert, my user on my external SSD: /Volumes/ExtSSD/Users/Vallevert I installed Synapse with the official installer, no problem here.When I launch Synapse on BootUser, the software works normally.But, when I launch Synapse on Vallevert, the software returns me a pop-up:“Software not readyThis app is installed for another user.Install it on your account to use it.”Button 1: “Download and Install”Button 2: “Cancel” If I reinstall it, nothing changes, same problem.I found a way to use Synapse on my main user (Vallevert). I go to “/Users/vallev

I bought this mouse for the soul purpose of using it’s programmable buttons just to be met with disappointment when I find out my mouse isn’t being detected by the app and I can’t find it in the current supported devices list.

Hey can you PLEASE add support for the Deathadder essential in Synapse for Mac? Thank you! Any workarounds since then for using the Synapse functionality? Will it have onboard memory so I can do it in Windows and then use it on the Mac? Or something else? 

Ola, tenho duas duvidas e gostaria de saber se alguém pode me ajudar1 - Meu painel lateral liga normalmente e do nada as luzes se apagam...  nao sei oq é gostaria de saber se tem como resolver.2 - uso a lateral de 12 botões e tem 3 teclas que nao esta funcionando, é possível comprar somente as laterais do naga trinity ?

I have Razer Mouse Dock Pro installed and it shows in the SynapseAnd with several failed pairing with my Basilisk 35K Pro Phantom Green, it finally paired with the dock pro.But the mouse is not useable, not responsive at all, and its own tab is not showIng actually even it says “paired”.I have also tried with the receiver along with the mouse, it is useable, but only left and right buttons are working, all side buttons are unresponsive. And through the receiver, the mouse is not showing in the synapse neither.What else should I provide to help to solve this issue?Thanks.

Do you know if the MacOS will support a Razer Pro Click V1 or Pro Click V2 mouse, or is only a vertical mouse supported?Thanks!

Beyond testing the Razer Synapse Preview for macOS and being curious about our experience so far—especially around device compatibility and performance. Does anyone have insight on when we might see a stable update or new beta release from Razer?

On my Naga V2 Pro, when I toggle the dpi sensitivity or the scroll wheel setting using the buttons on the mouse, the active setting does not change in the Synapse UI. For example, I have setting 3, 1600 DPI active right now and thats what is highlighted in the UI. Now I toggle via the button on the mouse to setting 4, 3200 DPI and the sensitivity changes but setting 3 is still highlighted in the UI. Now I can click on any of the 5 sensitivity stages in the UI and it will change to that, but the UI will stay with that highlighted even after toggling the sensitivity again via the mouse. Keep in mind that this bug is only reproducible after power cycling the mouse as outlined in my first bug report thread. If I have synpase open and dont power cycle the mouse, the sensitivity or scroll wheel buttons on the mouse wont do anything. Razer Naga V2 Pro, Firmware Version 1.3.0.0 (latest) on the Mac Synapse 4 Preview Version 4.0.86.2504290730, on MacOs 15.5.

I recently purchased a Basilisk V3 Pro 30k and connected it to my MacBook Pro. I also just installed Synapse Preview for Mac. When Synapse is running, I’m able to successfully configure the RGB, so as far as I can tell, Synapse and my mac are able to communicate with my new mouse. However, when Synapse is running the following buttons do not work:Sensitivity Clutch Scroll Mode Toggle Cycle Up Sensitivity StagesWhen I say they “do not work”, I mean that clicking those three buttons has no affect. Additionally, tilting the scroll wheel left or right has no affect. When I try to remap the functions of any of those buttons, nothing happens. They continue to do nothing. The only buttons that work correctly are left/right click, scrolling, scroll click, mouse4, and mouse5.However, if I quit Synapse, RGB lighting goes back to default and all the buttons work as expected, performing their default behavior. Additionally, tilting scroll wheel

Hey everyone,First off, big thanks to the Razer team for finally bringing Synapse to macOS.I recently bought several Razer products, but I just realized that not all of them are currently supported in the Synapse for macOS. Here’s what I’m using on my setup:MacBook Pro M3 (macOS 15.5)Kiyo Pro Webcam (RZ19-0364)Seiren V3 Chroma (RZ19-0506)Goliathus Chroma Extended Mousepad (RZ02-025003)BlackShark V2 X (RZ04-0324)Basilisk V3 Mouse (RZ01-04000)BlackWidow V4 Keyboard (RZ03-0469) I really hope these devices will be supported very soon as well.  Thanks. 

Since installing Synapse for Mac, my Naga V2 Pro is experiencing intermittent disconnects over 2.4 that it did not have before Synapse for Mac.

I downloaded the software on my mac, but the mice I’m using is not supported, I would like to know if it has a chance of being supported, model(BASILISK X HYPERSPEED) RC30-031501 Gaming Mouse

Players who bought your flagship mice (currently supported mice on Mac) are not going to use it on the MAC (Or won’t be their Primary PC). So optimize the midrangers first!!!. Currently DA v2x selling well in India. So there would be more of them paired with  MAC.

This is my second da v2x mouse. recently switched to mac and I was about to buy either mx master 3s or 304 because synapse not supported on Mac. 20 days before I saw the Mac version of the synapse. I ordered  v2x hyperspeed…. now I can’t utilize the software because of the mouse isn't supported 💁. pls make the synapse support the Deathadder v2x hyperspeed😭 soon 🫡.