Replies posted by LaurenceGough | Razer Insider

Replies posted by LaurenceGough

24 Replies

mltan
mltanCEO
posted in General Discussion

What would you like to see next from Razer?

I'd like to see decent support and bug fixing updates from Razer for Synapse 3. Also I'd like to see their "works with Razer" certification actually mean something and do more than just limited max brightness RGB (not even ARGB) control. You can't even dim certain LEDs making purple impossible. This is with MSI mystic light b550. I've tested third party software and it's able to control ARGB individual LEDs just fine, so what's the excuse?? Sell more Razer motherboards?

5948
sharesharpRed352
19 hours ago
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LUDOWOOZ
posted in Razer Support

Philips hue problem (doesn’t save chroma studio preset)

Seems Razer have closed and locked the other thread. /hue-not-working-with-synapse-3-tried-full-reinstall-fao-razer-synapse-team.72314/page-2#post-753237 This workaround is not a fix, it's a workaround as described... We still want the problem fixed you know... Razer doing the ol' hush hush again As much as I'd love to stick all of the fancy holographic razer stickers all over my stuff I can't bring myself to advertise such a company ha...

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2 years ago
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LUDOWOOZ
posted in Razer Support

Philips hue problem (doesn’t save chroma studio preset)

Courtesy of Ros6777 a proper workaround!! I think I've found a workaround (Version 3.6.430.42101) 1) Modify Hue devices settings in a Chroma Studio preset and save 2) Load another preset 3) Reload the modified preset 4) Add any layer (and delete it if you want) 5) Save. It works! A big thanks to them!

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2 years ago
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LaurenceGough
posted in Razer Support

Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team

Ros6777I think I've found a workaround (Version 3.6.430.42101) 1) Modify Hue devices settings in a Chroma Studio preset and save 2) Load another preset 3) Reload the modified preset 4) Add any layer (and delete it if you want) 5) Save. You bloody genius! Nice one! This is the best workaround by far and it works. Just tried on one preset and it's working great! Thanks very much!!!

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Razer.Speedcr0ss
3 years ago
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LUDOWOOZ
posted in Razer Support

Philips hue problem (doesn’t save chroma studio preset)

VindictiveEraI have the same issue and I've gone through this with Razer Support and after giving them various information and tests, I received the following update: I asked a couple further questions and the result was their team were not able to reproduce the issue on their end. I know OS corruption, system maintenance, or synapse hasn't caused the issue itself as I also reproduced the issue on a completely separate machine, the razer support have been really great with me, just I do find it a bit confusing to suggest it's something on our end but it could be patched in future updates. Not sure when to expect an update around it after this. Don't bother wasting your time any further is all I can say. I wouldn't recommend purchasing any other Razer products and I urge you to go out and recommend the same to others. The fact that you and I have been able to reproduce this in seconds with out of the box Windows 10 installations and for myself doing this on completely different ha

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2 years ago
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LUDOWOOZ
posted in Razer Support

Philips hue problem (doesn’t save chroma studio preset)

bigbutler3.6.415.42101 Problem still present What's the point of constantly Razer with PM this problem everyone has and you can test that yourself quite well. Yep agreed 100% - not sure if they really even want to fix it? No idea. Seems a lot of fluff for PR but they don't care if sales still roll in. Exact same problem here tested after updating to 3.6.430.42101 and a computer restart. I'll be very happy if this does get fixed but such as shame it's been around 2 months of this issue since it was reported.

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2 years ago
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LUDOWOOZ
posted in Razer Support

Philips hue problem (doesn’t save chroma studio preset)

THE_G0D_FARTHERI am having the same issue. However, I have been able to get some of my lights to work temporarily by using task manager to close razer processes. So far, I have tried: -Updating Synapse, Windows, my lights, and the Hues app -Uninstalling and Reinstalling all Razer programs -Updating drivers -Singing in as a gest and making a new chroma profile -Unplugging my Hues bridge -Reset my entertainment area in the app Additionally, on the rare occasion within the chroma studio some of my lights swapped places or were completely reset in there placement. I tried all this too and more. Do not waste your time any longer. There is a "fix" here which I posted: /hue-not-working-with-synapse-3-tried-full-reinstall-fao-razer-synapse-team.72314/ The issue is 100% Razer Synapse software.

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2 years ago
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LaurenceGough
posted in Razer Support

Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team

Still the same problem. If Razer actually spent any time to test this they'd see the same problem. It doesn't matter what hardware you use. It even does it on a clean Windows 10 install. Perhaps they don't want to fix it and don't care? Please - just don't recommend or purchase any Razer products. Vote with your wallet. Flagship prices - bottom end support.

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Razer.Speedcr0ss
3 years ago
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LaurenceGough
posted in Razer Support

Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team

Thank you SpeedCr0ss for reopening this thread at my request. I'd like to inform anyone else following this topic of the status with Razer as we are all eager to see this fixed so we can enjoy our gaming and office setups. I have even fully reinstalled Windows 10 fresh and this issue still persists. It appears to only impact Hue Play Bars? Perhaps also other devices I don't own? As a test I set up two new Entertainment areas in Hue with only ONE hue play bar in each, the left or right one - nothing else. The problem is repeatable every time with either of these profiles. The main ceiling bulb seems not to be impacted by this bug if tested on it's own. If any Razer software engineer has a Hue play bar, they can repeat this very test in seconds and see the issue. Here's a video of the bug:

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Razer.Speedcr0ss
3 years ago
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Laberlars
posted in Razer Chroma RGB

MSI Mobo with 2 ARGB headers - control individually with Razer Chroma?

No this does not work! Do not make the same mistake I did. First of all you have to use the awful MSI bloatware (it's really bad), and then you only have very simple, and buggy control of ALL or nothing with super standard non ARGB (RGB only) effects. Apparently ASUS is also the same. Not sure if any actually work the way you'd expect and like it to. I'm sure Razer wants you to spend two to three times more for their new Razer motherboards............ I think it's an artificial restriction as well as OpenRGB allows you to control as ARGB with individual LEDs working without MSI bloatware running, but it has only limited effects it seems, still it's a good sign. Razer RGB controller does not allow for you to control RAM or motherboard LEDs.

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3 years ago
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LaurenceGough
posted in Razer Support

Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team

Razer.Speedcr0ssHey LaurenceGough! Thanks for letting me know. Please gather your Razer Synapse 3.0 logs by following the steps here. Save the files via Gooogle Drive or to any online drive account, then paste the link in your PM. Let's continue from there. Thanks SpeedCr0ss, I've sent you a message across and sent it to you. Many thanks again

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Razer.Speedcr0ss
3 years ago
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LaurenceGough
posted in Razer Support

Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team

Arghhhhhh, still no update - I've got all these new lights and Razer products but I can't use Chroma on them as advertised...

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Razer.Speedcr0ss
3 years ago
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LaurenceGough
posted in Razer Support

Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team

Hi @Razer.Speedcr0ss Thanks for confirming that. It's been just over a week now (not sure the update was originally released) but after checking for updates, even just now - still nothing sadly :( Issue still exists, having to use Philips Hue app instead but it's kind of not as good as the Razer software for custom effects. Thank you

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Razer.Speedcr0ss
3 years ago
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LaurenceGough
posted in Razer Support

Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team

Razer.Speedcr0ssThanks for sharing your thoughts on this. There's a prompt on every update in available Razer Synapse 3.0 with notes so the user can see what is the update all about. Hey Echosen! I replied to your PM. I'll wait for your follow-up. Hi @Razer.Speedcr0ss the issue is still showing as 9.34pm on 2nd April 2021. I have checked for updates a few times but nothing is showing still.. To confirm this particular issue with Hue lights will be resolved with this update? Thanks, Laurence

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Razer.Speedcr0ss
3 years ago
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LaurenceGough
posted in Razer Support

Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team

Razer.Speedcr0ssHi there! Our devs released a hotfix for Razer Synapse Chroma integration concerns. It may take 1 week for this update to roll out as the update is staggered. The Synapse will still show as version 3.6.331.31613. Let me know if the issue persists after receiving the update. Thank you. How will I and others know when we get this update? Surely the version number should go up one for such a bug fix? :) Also it'd be sweet if we could get a hotfix to apply sooner than having to wait with a crippled setup for so long. I do understand the need for a staggered rollout but an immediate option to update would be much better.

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Razer.Speedcr0ss
3 years ago
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LaurenceGough
posted in Razer Support

Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team

bigbutlerthx i hope Razer fix this Razer have replied in this other thread - I wasn't quite sure where to post it. /hue-not-working-with-synapse-3-tried-full-reinstall-fao-razer-synapse-team.72314/#post-739993 The post said: Hi there! Our devs released a hotfix for Razer Synapse Chroma integration concerns. It may take 1 week for this update to roll out as the update is staggered. The Synapse will still show as version 3.6.331.31613. Let me know if the issue persists after receiving the update. bit strange that the version number is the same. Also it'd be sweet if we could get a hotfix to apply sooner than having to wait with a crippled setup for so long. I do understand the need for a staggered rollout but an immediate option to update would be much better.

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3 years ago
mltan
mltanCEO
posted in General Discussion

What would you like to see next from Razer?

I'd love to see a Chroma USB fan for cooling down us (the user). It's got a cable anyway so it makes sense. I was actually very surprised that Razer don't sell this already, I mean you have glasses and straws ;).

5948
sharesharpRed352
19 hours ago
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LaurenceGough
posted in Razer Support

Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team

Right, after too much time spent I have found the problem and I have a hack to fix it, but it's not great as you can't use the GUI to edit your profiles... At least until Razer fixes the problem. If you edit your lightning profiles manually - located here: C:\\ProgramData\\Razer\\Razer Central\\Accounts\\RZR_RANDOMSTRINGHERE\\Emily3\\LightingPack You will notice the hue devices do not seem to have a serial number set therefore if you have more than one HUE device linked it does not let you edit any lightning profiles. I set the official device serial numbers but I think it's just arbitrary - as long as it's unique. After this I was able to edit the lightning profile manually and have full control of each light at the same time, something that was impossible within the Synapse software itself. Please note you have to set the serial number in three places, for each region ID/device. One for the main device list, one for the position map and another for the effect layer. I hope Raze

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Razer.Speedcr0ss
3 years ago
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LaurenceGough
posted in Razer Support

Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team

Right, after too much time spent I have found the problem and I have a hack to fix it, but it's not great as you can't use the GUI to edit your profiles... At least until Razer fixes the problem. If you edit your lightning profiles manually - located here: C:\\ProgramData\\Razer\\Razer Central\\Accounts\\RZR_RANDOMSTRINGHERE\\Emily3\\LightingPack You will notice the hue devices do not seem to have a serial number set therefore if you have more than one HUE device linked it does not let you edit any lightning profiles. I set the official device serial numbers but I think it's just arbitrary - as long as it's unique. After this I was able to edit the lightning profile manually and have full control of each light at the same time, something that was impossible within the Synapse software itself. Please note you have to set the serial number in three places, for each region ID/device. One for the main device list, one for the position map and another for the effect layer. I hope Raze

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3 years ago
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LaurenceGough
posted in Razer Support

Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team

I have narrowed the problem down. It is caused by the Hue Play bars. If I ignore them and just use the standard hue bulb in the same entertainment area it works fine, but the second you try to apply any color to the Hue play bars it stops it working / saving until you restart Synapse 3. It's an error with Hue Play bars and Razer software. All firmware and software is up-to-date. I've tried removing all spaces from the hue play bars and restarting the Philips hue hub but no difference.

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L
3 years ago
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LaurenceGough
posted in Razer Support

Hue not working with Synapse 3 - Tried full reinstall - FAO Razer Synapse team

bigbutlerI have the Same prob, i have 4 led´s and is dont save config Thanks for confirming I'm not going mad. I wonder if this impacting everyone? Surely a lot of users? I guess if you have already saved your profile with all devices you want and don't need to edit it, you'll be ok. No good if you add any new hue devices!!

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3 years ago
dekades
dekadesCommunity Cowboy
posted in Audio

BASE STATION V2 CHROMA | Connect and Control

I managed to find new stock of the old one, so much nicer and brightttttt RGB ;) Although the top needs some padding or tape to prevent headphone damage, massive oversight...

67
B
3 years ago
dekades
dekadesCommunity Cowboy
posted in Mice and Surfaces

MOUSE BUNGEE V3 | Lighten Your Play

Looks great, would be nice to complete my setup :)

45
S
3 years ago
dekades
dekadesCommunity Cowboy
posted in Audio

BASE STATION V2 CHROMA | Connect and Control

V1 Chroma looks better, a shame as it's now hard to find at a decent price :( I am not sure on this version, looks a bit boring compared.

67
B
3 years ago

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