Replies posted by Razer.Aero | Razer Insider

Replies posted by Razer.Aero

1654 Replies

NotShai
NotShaiInsider Mini
asked in Razer Support

My 14k worth of Razer Silver is now drained in my account.

@NotShaiI have limited visibility in this part of our system. You can submit a ticket to our Razer Gold Team here, and you can also reach them by clicking the green chat button at the bottom right via Live Chat to get this sorted out in real-time. Feel free to send me a message if you need additional assistance. Have a great day!

4
Razer.Aero
9 months ago
UUNKNWNN
UUNKNWNNInsider Mini
asked in Razer Support

Can I use 230W for Razer Blade 17 3080ti?

Yes. You can use the 230W adapter temporarily while you’re waiting for the replacement. Should you have other concerns, please let me know.

1
Razer.Aero
9 months ago
linkPastelBrownsleek935
linkPastelBrownsleek935Insider Mini
posted in Razer Support

razer blade 15 advanced 2021 charging issue

I love to see the details and work you have put in to isolate/resolve the Razer Blade's charging behavior. Probable cause of the issue could be the power adapter or charging port. May I know if the charger LED light up when it's plugged into the laptop? Does the laptop LED/charging indicators light up? Please send me a PM with the serial number so I can look into model-specific solutions.

1
Razer.Aero
9 months ago
Rozinha
RozinhaInsider Mini
posted in Razer Support

Razer Support

Hello Rozinha! Thanks for reaching out to us. I understand you want to request a replacement for your device. May I ask for your device model and where did you purchase it? I suggest submitting a case here or send me a PM with your device serial number so I can initiate a ticket on your behalf. Thanks for your cooperation.

1
Razer.Aero
9 months ago
F
frontWildStrawberry266Insider Mini
posted in Razer Support

Can you charge a 2016 Razer Blade 14" from a power bank?

Thanks for your inquiry. Please send me a PM with your Razer Blade 14 serial number so I can check its specs and compatibility to your Aukey PB-XD26.

1
Razer.Aero
9 months ago
S
signsleet043Insider Mini
asked in Razer Support

BlackWidows v3 Pro keyboard stop working

Thanks for sharing your concern. Does this issue also happen while you are connected via Bluetooth or wired? Please send me a PM with your keybaord serial number so I can verify its model and check for available updates. I’d appreciate it if you could send me a list of all the troubleshooting steps you've tried so I can scratch them off our list. All the best!

1
Razer.Aero
9 months ago
G
GabrintEUInsider Mini
asked in Razer Support

Deathadder V2 x Hyperspeed on ps5

PS5 isn't listed as an officially supported platform for the Razer DeathAdder V2 X HyperSpeed, but we received reports from other users noting that it works for them. Should you have any other concerns, do not hesitate to message PM me. Stay safe!

1
Razer.Aero
9 months ago
Feanixx
FeanixxInsider Mini
asked in Razer Support

Deathadder Elite doesnt light up in white

Hey Feanixx! May I ask for a screenshoot of the Razer Deathadder Elite’s lighting setting on Razer Synapse 3? Upload it on Gdrive and send me a PM with the shareable link here.I am hoping to hear back from you anytime soon.

6
Razer.Aero
9 months ago
H
HwajarangInsider Mini
asked in Razer Support

Razer cancelled my order for no reason

Thank you for sharing your experience, and I'm sorry to hear that your order was canceled. Please PM me your order number so I can coordinate with the relevant team and know our options. I am hoping to hear back from you anytime soon.

1
Razer.Aero
9 months ago
Ajewole004
Ajewole004Insider Mini
asked in Razer Support

I need help

Hello Ajewole004! I understand you want to reload your Razer Gol account. I suggest you submit a ticket here so our Razer Gold Support Team can check your concern. You can also reach them via chat by clicking the green chat button at the bottom right.

1
Razer.Aero
9 months ago
polyconnectMaize884
polyconnectMaize884Insider Mini
asked in Razer Support

Can you tell me how can I buy a steam code and pay by mobile number?

Hello polyconnectMaize884! I understand you want to reload your Razer Gold account using mobile billing. I suggest you submit a ticket here so our Razer Gold Support Team can assist you with your inquiry. You can also contact them via Live Chat to get this sorted out in real-time. Have a good one!

1
Razer.Aero
9 months ago
D
DakiceInsider Mini
asked in Razer Support

Razer viper v2 pro doingle not working

Mouse only work on usb Hey Dakice! Let me assist you with your Razer Viper V2 Pro USB dongle conenction issue. Please make sure to follow the instructions here when pairing your device to its dongle. Should you have any other concerns, feel free to send me a PM with your mouse serial number so I can verify and check for available updates. Have a great day!

1
Razer.Aero
9 months ago
S
sergiimazyrInsider Mini
asked in Razer Support

razer 7,1

Hey sergiimazyr!Allow me to help. Were you able to register your device? Please PM me your headset's serial number and the email address that's associated to your Razer ID so I can check your account and verify if there is a code allocated in it.

1
Razer.Aero
9 months ago
SKINNYNOCAP
SKINNYNOCAPInsider Mini
asked in Razer Support

razer synapse no detecta mis auriculares

Hello SKINNYNOCAP!Please be informed that your Razer BlackShark V2 X is not compatible and does not need Razer Synapse for it to work. You may also visit this link for your reference here. If you need further assistance, feel free to send me a PM in English. I'll be locking this thread now.

1
Razer.Aero
9 months ago
planegeoViolet657
planegeoViolet657Insider Mini
posted in Razer Support

invalid code on gold razer card

I have limited visibility in this part of our system. You can submit a ticket to our Razer Gold Team here, and you can also reach them by clicking the green chat button at the bottom right via Live Chat to get this sorted out in real-time. Feel free to send me a message if you need additional assistance. Have a great day!

3
Razer.Aero
9 months ago
Z
zalmoxisrokInsider Mini
asked in Razer Support

Wireless USB transciever firmware update failure Razer Nari ultimate

Hi zalmoxisrok!Let me assist you with your concern. Please PM me with your headset's serial number so I can check the availability of the spare part. I'll be locking this thread to curb our conversation privately.

1
Razer.Aero
9 months ago
STYLEM1XED
STYLEM1XEDInsider Mini
asked in Razer Support

Problem with Razer Viper V2 Pro Dongle

Sorry to hear about your Razer Viper V2 Pro concern. Does the behavior happen while the Razer Synapse 3.0 is closed or disabled? Have you tried connecting the mouse directly to our computer's USB port? If possible, try connecting your device to another PC to test if the same issue persists. Feel free to send me a PM anytime or visit our self-help options should you need additional assistance.

2
Razer.Aero
9 months ago
WastedTimes
WastedTimesInsider Mini
asked in Razer Support

Sound issue with Black Shark V2 Pro

Thank you for explaining the issue clearly. For now, follow the steps in this article to troubleshoot a headset audio concern. If you need additional assistance, please PM me your device's serial number to look for other possible fixes.

1
Razer.Aero
9 months ago
M
Mateusz7073Insider Mini
asked in Razer Support

Razer Cynosa V2 spacebar key stopped working

I’m glad to hear that the issue has been resolved. If your encounter the same issue in the future, you may try to follow the steps from this article. Feel free to send me a ping if you need additional assistance. Stay awesome!

2
Razer.Aero
9 months ago
I
impulse_HD-Insider Mini
asked in Razer Support

Major lag every 20 seconds

Hello impulse_HD-,Please make sure that the wireless dongle is connected directly to your computer and not to a USB hub. (If it's already connected directly to the computer, please try a different USB port. Also, please ensure that the dongle has direct line of sight to ensure minimal interference. You may try to perform the steps from this article to resolved the issue. Feel free to send me a ping if you need additional assistance. Have a great day!

1
Razer.Aero
9 months ago
HackedBrain
HackedBrainInsider Mini
asked in Razer Support

Razer Phone 2

Hi HackedBrain,I undertand that you nated to change the battery in yur Razer Phone 2. As much as I want to help, we no longer have parts to complete these types of repairs. Although Razer can no longer repair your device, you may be able to find a local repair shop/service center that may still have parts available. We suggest you call around the shops in your area to see what can be done.

1
Razer.Aero
9 months ago
TOPAZSangriabyte375
TOPAZSangriabyte375Insider Mini
asked in Razer Support

Help

Hello TOPAZSangriabyte375,Razer has a dedicated team handling all Razer Gold and Silver-related concerns. You can reach them through this link. If you already have an existing ticket, get back to me with the reference number through PM so I can coordinate with the relevant team for an update. Have a good one!

1
Razer.Aero
9 months ago
G
GGtonyInsider Mini
asked in Razer Support

blade 15 replacement battery in HK

My laptop product ID is RZ09-02386E92 and it is blade 15 advanced (2018). The computer battery is swelling, and the warranty expired. Is there any method to replace the battery? Hi GGtony,I can create a case and forward this to our RMA Team for a replacement battery request. Please PM me with the following information below:Full name:Email:Mobile/Phone Number:Laptop serial number: Street Address:City:State/Provinces:Postal/ZIP Code:Country:Date of purchase: Place of purchase: 

1
Razer.Aero
9 months ago
F
fontana5raulInsider Mini
asked in Razer Support

Product with inverted audio

Which model of Razer headset do you have? Please PM me with your device serial number so I look into model-specific solutions. I'd appreciate it if you could send me a list of all the troubleshooting steps you've tried so I can scratch them off our list. You may also try to perform the following steps here. All the best!

1
Razer.Aero
9 months ago
leetdomeLiverOrgan915
leetdomeLiverOrgan915Insider Mini
asked in Razer Support

invalid razer

Hello leetdomeLiverOrgan915,I’m sorry to hear about the issue you encountered with using the Razer Gold gift card. I have limited visibility in this part of our system. Razer has a dedicated team handling all Razer Gold and Silver-related concerns. I suggest you submit a ticket here so our Razer Gold Support Team can assist you with your inquiry. You can also contact them via Live Chat to get this sorted out in real-time. Have a good one!

1
Razer.Aero
9 months ago

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