Unanswered questions | Razer Insider

Unanswered questions

11402 Threads

PXHades
PXHadesInsider Mini
asked in Razer Support

Audio not working when playing a game

Hello! So I have a Razer Blade Model 15, and it has been working fine ever since I got it. However recently, whenever I am playing a game, I cannot listen to any sound outside of the game. The sound in the game functions perfectly, but if I try listen to like a youtube video while I’m in the game, it doesn’t work. I’ve tried this with various games, and the result is the same, my audio outside the game will simply not work until I close the game. Would appreciate if anyone can give advice on how to address this issue. 

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PXHades
11 months ago
C
ccchinInsider Mini
asked in Razer Support

Razer Nari Gaming and normal mode sound balance

After format my pc my razer nari sound balance between game and discord is not working. when i lower to game voice the discord sound lowered as well. anyone know how to fix this problem? before format it works just fine.

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C
2 months ago
N
noahisdabossInsider Mini
asked in Audio

Razer barracuda x speakers uneven

About two weeks ago, me and my brother were sword fighting with plastic swords. I was ducking to avoid a hit and my razer barracuda x headphones fell to the ground. And ever since, as i turn the dial on the side, the volume goes up in one ear, and half way, it stops anything coming from said ear and starts rising in the other. I have bought another pair of razer barracuda x but i want to see if i can fix the broken pair. Can anyone help?

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N
8 days ago
bicycleNavyradio319
bicycleNavyradio319Insider Mini
asked in Razer Support

my email is different email

i connected my facebook but the email is different and the phone number is connected i can’t use it because the email is not mine please fix it

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bicycleNavyradio319
1 month ago
sightLinenawesome299
sightLinenawesome299Insider Mini
asked in Razer Support

Chroma connect not working with any game

Chroma Connect cant detect any game 

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sightLinenawesome299
4 months ago
J
jomarlacedaInsider Mini
asked in Razer Support

2 fa number not accessible

I no longer use my old phone number and I need to make a purchase rn for my game, someone help me please

0
J
3 months ago
OJI_xuan
OJI_xuanInsider Mini
asked in Razer Support

sirim permit

I am in Malaysia. I claimed my WARRANTY mouse VIPER V2 pro from razer. But when I go to Malaysia, I received an email about the SIRIM PERMIT documents and I need to pay back the money. What should I do?

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OJI_xuan
1 month ago
Amidreamein
AmidreameinInsider Mini
asked in Razer Support

Red LED At The Bottom Of My Deathadder V2 Mini But Mouse Itself Isnt Working.

The red LED at the bottom of my Deathadder V2 Mini is on but yet the mouse itself isnt working. No RGB and its not showing up on my PC.

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Amidreamein
8 months ago
V
Viridianurbanweb535Insider Mini
asked in Razer Support

Flimsy mic?

Is the mic on the Razer Kraken REALLY not designed to take a 2’ tumble from a chair to a floor?  I was told by support that this wouldn’t be covered.  Does that not seem a little ridiculous for a $100 headset?  Do I need to rethink the durability of the rest of my Razer gear?

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V
1 year ago
N
NaiRoD__Insider Mini
asked in Razer Support

Sac de sport Razer Nomad

why is it not possible to buy this razer product in France: Razer Nomad sports bag

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N
1 year ago
G
GregoryBachinskiInsider Mini
asked in Razer Support

What are the dimensions of the Razer Blade 14' 2023 screen?

Hello,I would to know the measurment (width/height) of the screen of the new Razer Blade 14 2023, without the bezel. I would like to order a privacy film for the screen, before my laptop arrives. 

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G
8 months ago
R
radioBlondwire310Insider Mini
asked in Razer Support

Screen just went too dim to read (but I can barely see it’s still there).

I have a Razer Blade Stealth (several years old), and while working today, the screen suddenly looked like it shut off.  But on closer examination, it was just extremely dim. Tried ctrl-alt-del twice to try to reboot, but no help. Tried holding down Pwr button for 10 sec, but again unsuccessful. Couldn’t quite see well enough to do normal power right click and scroll to power off. Tried Fn keys for screen brightness with no noticeable effect. Not sure what to try now.

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R
2 months ago
wireDeepMossGreenbest107
wireDeepMossGreenbest107Insider Mini
asked in Razer Support

razer Gold yardım

Razer gold satın aldım hala gelmedi 140 tl

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wireDeepMossGreenbest107
11 months ago
PastelPurpleaerocity631
PastelPurpleaerocity631Insider Mini
asked in Razer Support

control wolverine ultimate no passing audio from mic

Hi when connecting headphones with 3.5 jack the mic audio does not pass

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PastelPurpleaerocity631
2 months ago
E
Eliass008Insider Mini
asked in Razer Synapse

mouse issue

guys i factory reset my pc to clean up some space. I have a Huntsman Mini and a Viper Mini. Once I had my Razer Synapise 3 then I couldn't see the Viper mini setting but I could see the Huntsman Mini's. Does anyone realize the error?

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E
1 year ago
nicovid
nicovidInsider Mini
asked in Razer Support

7.1 Surround totalmente mudo

Fiz todos os procedimentos possiveis, mas sempre que seleciono o 7.1 ele simplismente fica mudo…. alguem ja conseguiu solucionar esse problema?

0
nicovid
1 year ago
S
soccersam44Insider Mini
asked in Mice and Surfaces

DPI Setting

Can one Mouse key be set to a different DPI setting than the others (Razer Naga Pro)?

0
S
11 months ago
W
Whammy190Insider Mini
asked in Razer Support

Razor v3 x not being detected

I have had my headset since may of this year been using it often with no issues came home today and pc is telling me it cant recognize usb device. I have updated both synapse and my computer. I have tried both a different usb port and computer. what can i do to fix my issue.

0
W
7 months ago
1
1nspectorInsider Mini
asked in Razer Support

What is wrong with my mouse?

I was playing CoD MW2 on PC using my Viper 8k HZ “wired” mouse at 20k DPI and it just randomly shut off mid match. Computer now no longer detects it… If you hover your finger over the sensor the “DPI Stage” light flashes rapidly, but it does not work operationally. No I did not slam it or tug on the cord at all. Everything was perfectly normal. I have tested different USB ports directly on my PC and used knowlingly good usbs to test those ports prior. My Razor Synapse version is 20230731, which is the most up to date. I find it fairly ironic that my mouse is just a little bit outside of the Razor warranty and then just randomly gives out?….. HELP, would prefer to believe in good razor products and not switch to a different brand.Model #: RZ01-0358

0
1
8 months ago
R
R6sgamemasterInsider Mini
asked in Razer Support

Windows start menu pops out when changing input method

Everytime I use the win+space to change input method/keyboard layout on Win11, the start menu always pops out but only happens when using razer keyboard.

0
R
2 months ago
easyAeroPEARL372
easyAeroPEARL372Insider Mini
asked in Razer Support

is the kishi v2 compatible with oppo reno 4pro

Is kishi V2 remote compatible with oppo 4 pro? 

0
easyAeroPEARL372
2 months ago
I
ItsborujInsider Mini
asked in Systems

Help needed Asap

Why does it always say purchase failed whenever I buy things for my friends but the moment I buy the stuff for myself it works again?

0
I
1 month ago
PuceTIGERSEYEsmart818
PuceTIGERSEYEsmart818Insider Mini
asked in Razer Support

Razer Gold satın alım

Ben 14 Nisan'da hopi üzerinden 100 TL' lik razer Gold satın aldım kod bana ertesi gün geldi ancak kod kullanılmış diyordu ve ben hopi ile konuştum tekrardan gönderdiler ancak aynı kodu gönderdiler hopiyi bidaha aradığımda ise sorunun bizden ötürü değil razer Gold e-posta adresine konuyla ilgili ileti göndermemi söyledi lütfen razer yardım et

0
PuceTIGERSEYEsmart818
1 month ago
I
itsSkullzz_Insider Mini
asked in Razer Support

I just got a keyboard

Every Tim I try to take it out of a mode it dose t work and then the colors don’t and and I can move on the game and then there is no color 

0
I
4 months ago
C
CmallenflnInsider Mini
asked in Razer Support

Synapse Software to Adjust Webcam missing

I upgraded in the last two weeks and now I can’t find anyplace within Synapse to adjust my camera. It is keeping the settings it was last (very zoomed in) on but I am in a new space so it completely doesn’t work.  Where has the software gone? 

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C
4 months ago

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