Unanswered questions | Razer Insider

Unanswered questions

11353 Threads

C
catharsyInsider Mini
asked in Audio

My wolverine v2 pro plays audio on the wrong side

I used my Wolverine v2 pro yesterday for the first time, everything seemed to be working fine until my audio was playing on the wrong side. Left was right and right was left. Can someone tell me how to solve this ?

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C
10 months ago
F
f0rza321Insider Mini
asked in Razer Support

Blackwidow v3 pro not charging

My Blackwidow v3 pro is not charging, I have gone through all the steps suggested to fix the issue to no avail. On the support page the only options I am given to contact Razer for support are for US and Canada only (I am based in UK)

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F
10 months ago
K
KosterrazerInsider Mini
asked in Razer Support

THX Spatial

I just bought a Razer Blackshark V2 Pro. The directional sound is terrible. Playing warzone and have no clue where steps are coming from. I have the THX Spatial audio enabled in Synapse, THX Spatial Audio as default output. Any suggestions?

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K
10 months ago
T
Th3obroInsider Mini
asked in Razer Support

Hunstman Mini white key

I just got my Huntsman min with the purple switches and one of the keys is always lit up. Even if I turn off my visualizations and all lights it’s still on. I’ve tried unplugging and reinstalling synapse. What do I do?

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T
7 months ago
BxAxNxKxSxY
BxAxNxKxSxYInsider Mini
asked in Razer Support

Razer Blade 14 (2023) w/ Chroma x Issues

I recently bought the Razer blade 14 (2023) and having issues using it with the chroma x external gpu running (rtx 3070). Chroma x was fine with my 2017 razer blade 13.5 (intel) witch of course supports thunderbolt 3 tech. I know the new razer doesn’t support that tech but they made it “compatible” . think it might be a power draw issue where the razer laptop isn’t getting enough power? which might be the reason for why sometimes the external core doesn’t connect , or disconnects randomly , or bluetooth stops working properly or laptop doesnt shutdown properly….. yea. Would anyone know if either 1. i can update my chroma x power supply, or a cable to accommodate for this issue or 2. if its ok to have the chroma x plugged in while also using the laptops main power supply (so both connected at the same time?) I would rather just have 1 power source. any help would help 

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BxAxNxKxSxY
7 months ago
geosecretZomp301
geosecretZomp301Insider Mini
asked in Razer Support

Thresher 7.1 USB

I have lost my USB dongle and want to buy a replacement.  The warranty is expired.

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geosecretZomp301
6 months ago
D
DragkirisInsider Mini
asked in Razer Support

Razer Blackshark stopped working after update

Updated Synapse to the 20231110 version. Now my Razer blackshark doesnt work at all. No sound on any output setting (thx, 7.1, etc). Also mic does not work.ideas?

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D
6 months ago
awesomeGrizzlyIVORY650
awesomeGrizzlyIVORY650Insider Mini
asked in Razer Support

question about choosing a mouse for online shooters..

Hello, please tell me which Razer mouse is currently the FASTEST of all, that is, which mouse has the LEAST LATENCY (response time)?

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awesomeGrizzlyIVORY650
6 months ago
T
ThickasaBrickInsider Mini
asked in Razer Support

REGISTER new PC and WARRANTY to gift recipient

I plan to purchase a RAZER BLADE 14 (2022) and add-on warranty to give as a gift.  How do I register the PC and WARRANTY to the gift recipient? I read that RAZER auto registers warranty upon purchase, but do not want it registered to me. Thanks!

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T
5 months ago
linkGoldenYelloweasy563
linkGoldenYelloweasy563
asked in Audio

Razer kaira pro (Bluetooth Fixed)

If for whatever reason your Kaira pro forgets Bluetooth exists or won't enter pairing mode for whatever reason, hold all 3 buttons (power, pair, and the Xbox connect) til your device reboots. Will fix itself :) 

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linkGoldenYelloweasy563
3 months ago
sleekEbonyQUARTZ306
sleekEbonyQUARTZ306Insider Mini
asked in Razer Support

razer hammerhead ps5

I have the Razer hammerhead for ps5 and when I am playing for example in a match they do a weird noise they both lose connection with the game and then after a while I can hear only from the right and the left doesn’t work I have to restart the ps5 also the noise from the right when this happens it hears worst any help ?

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sleekEbonyQUARTZ306
3 months ago
MaroonsharpMOISSANITE686
MaroonsharpMOISSANITE686Insider Mini
asked in Razer Support

USB hub and Click Holding defect

Shortly after purchasing, when I connected the 2.4 USB hub to the computer, the computer kept making connection/disconnection sounds and was not recognized. (I tried all the solutions, but it seems the hub is defective.) It is inconvenient, but I tried using Bluetooth. I continued using it.However, for some time now, there has been a problem where even if you keep clicking the mouse, the click will stop once in the middle. It is not a frequent phenomenon, but I experience it about twice a day when using the computer. There have been many experiences where the mouse click stopped midway while playing a game and had to be clicked again quickly, which affected the outcome of the game.Even though it was inconvenient, I tried to continue using Bluetooth, but the click-and-hold interruption occurred, so I am writing this. Can I get support?

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MaroonsharpMOISSANITE686
3 months ago
E
eom1991Insider Mini
asked in Razer Support

Huntsman mini screws

I was modding my huntsman mini, classic foam+tape etc etc and i realized the screws started stripping a little bit and i was wondering what kind of screws these are so i can buy new ones and not be constantly faced with not being able to open my keyboard for future things.

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E
2 months ago
aeroDenimOPAL816
aeroDenimOPAL816Insider Mini
asked in Razer Support

Razer Ripsaw Capture card not detecting in OBS stream preview

Hello, I tried to stream today from my Nintendo switch using the Razer Ripsaw. Unfortunately, it’s detecting the capture card but it’s not showing the preview on the OBS. I tried re plugging the cords and it still doesn’t show the preview on OBS. I tried to reset the computer a couple times and it does somewhat work, albeit it made the preview screen flipped vertically. I have done the updates on the capture card but it’s having a hard time detecting it. Any help? 

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aeroDenimOPAL816
2 months ago
T
tcr333Insider Mini
asked in Audio

Delete quick connect devices on android app

Hello, how do I remove the saved quick connect devices from my hammerhead true wireless 2nd generation on the android app? I've read in posts that you double tap both buds and hold and it causes them to reset but this isn't working. Model: Razer Hamerhead True Wireless (2nd generation)Product Number: RZ12-03820100-R3G1

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T
2 months ago
Shreddeddude
ShreddeddudeInsider Mini
asked in Razer Support

Pro Click Mouse Dead

Sounds like this is an issue that has happened before with some owners. I’ve had this mouse for 3 years and use it daily and it randomly went completely dead. I’ve seen reddit posts about tearing it apart and unplugging the battery and plugging it back in, but I am curious about how reliable this solution is. I am not one to shy away from getting my hands dirty but I would rather find an easier solution if possible. Anyone got advice? 

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Shreddeddude
1 month ago
D
DuskyneInsider Mini
asked in Razer Support

I'm unable to use macros on my Blackwidow v4 or my Naga Trinity.

The macros aren’t working on neither of my products, I uninstalled, installed, I resetted my usb’s. I changed the usb’s. I formatted my computer, and NOTHING. Please help. When I turn on the Hypershift, it just goes back to default when I change page, or when I close the app (It’s still rolling in the background.)

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D
1 month ago
D
damien1432Insider Mini
asked in Razer Support

lost kaira pro charger

I have managed to loose my kaira pro for Xbox charger does anyone know where to get a new one or at least one that will fit?

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D
1 month ago
L
leetShockingPinkinfo334Insider Mini
asked in Razer Support

Deathadder v3 wired always disconnect when lifted

My new Razer deathadder v3 wired mouse disconnects when lifted from my desk, I've tried every usb port in my pc and there is no possibility that it could have been damaged as the problems were immediate and I bought it off of amazon in new condition. I have also tried the mice on my laptop (ubuntu) and same thing happens. Is this normal? Can I do something about it?

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L
27 days ago
websmartDeepMossGreen561
websmartDeepMossGreen561Insider Mini
asked in Razer Support

Razor Viper Pro Dongle Not working

It was working fine until I plugged my dongle to my laptop for a quick use and it worked for about 1-2 minutes before it stopped and now it wont work on my PC. Synapse is showing 0% battery but the actual battery is full. The light blink white when trying to connect with the dongle. Uninstall synapse doesn’t fix it. The S/N is PM2218H24306762. Please advise. 

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websmartDeepMossGreen561
16 days ago
K
KeroniMasingolirInsider Mini
asked in Systems

What is the Steam Deck?

Do you recall the Razer Edge gaming handheld device for Android? I'm curious if others also remember it. Additionally, I'm interested in hearing about the Steam Deck, as it seems to be a similar concept - a portable handheld device for gaming on a PC.

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K
1 year ago
Stono1619
Stono1619Insider Mini
asked in Audio

How to get the windows slider to control the THX Spatial Audio output

when i’m playing sound through the thx spatial, the windows volume slider has no effect on volume, or muting playback.

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Stono1619
1 year ago
ShadowApophis
ShadowApophisInsider Mini
asked in Keyboards

Blackwidow v3 Pro

Hi I’ve had my razer keyboard for almost two years and I was wondering about why when I tap certain keys (ex: q,m, space bar). That it sticks and it does (mmm)? Is it because something is broken or is it sticking because it needs to be cleaned? Or could it be either one and I have to find out by taking the key caps off?Thank you.

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ShadowApophis
1 year ago
J
jacktn185456518Insider Mini
asked in Razer Support

Warranty term for replaced product

HelloI had Razer Kraken headphones, one ear stopped working in less then 2 years. So I made warranty replacement request, case was resolved and I received brand new sealed headphones as replacement. I can assume that this brand new headphones should be covered with new 2 years warranty as well. They stopped working in 14 months and when I am trying to check warranty on web site - it says I have no warranty. So do I have new warranty or no?Thank you.

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J
1 year ago
todayJungleGreensleek766
todayJungleGreensleek766Insider Mini
asked in Razer Gold & Silver

i the razer gold cards didn't work

I have brought to razor gold card and they bought didn't work I would like to know how you going to help me

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todayJungleGreensleek766
1 year ago

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