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Unanswered questions

15261 Threads
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fontana5raulInsider Mini
asked in Razer Support
Product with inverted audio

 I bought the razer product and I would like to activate the warranty because it has an inverted audio defect and I can't perform well in games because I don't know which side the players are coming from in the FPS I request an immediate response to my case because this headset cost money and we pay for products that work properly. Device does not work in the android application I hope to have my guarantee on this product

1
Razer.Aero
1 year ago
G
GGtonyInsider Mini
asked in Razer Support
blade 15 replacement battery in HK

My laptop product ID is RZ09-02386E92 and it is blade 15 advanced (2018). The computer battery is swelling, and the warranty expired. Is there any method to replace the battery?

1
Razer.Aero
1 year ago
TOPAZSangriabyte375
TOPAZSangriabyte375Insider Mini
asked in Razer Support
Help

 

1
Razer.Aero
1 year ago
HackedBrain
HackedBrainInsider Mini
asked in Razer Support
Razer Phone 2

Please please please I want to keep using Razer Phone 2 but the charging issue is really bad, or maybe  just sell me battery and teach me how to change it if thats the problem. really heart broken with this one

1
Razer.Aero
1 year ago
J
jncarigoInsider Mini
asked in Razer Support
Razer Blade 15 battery replacement

Is it possible to buy a new battery for my Blade15 and replace it on my own?

0
J
1 year ago
I
impulse_HD-Insider Mini
asked in Razer Support
Major lag every 20 seconds

I have a Razer Basilisk Ultimate w dock. For the last month I’ve been experiencing major (but quick) lagging every 20-ish seconds. It affects my work. I didn’t open Synapse or change anything on the mouse. I think the mouse is just dying. I’m on macOS. Any suggestions before I RMA it?

1
Razer.Aero
1 year ago
M
Mateusz7073Insider Mini
asked in Razer Support
Razer Cynosa V2 spacebar key stopped working

Yesterday I decided to clean my keyboard keys, so I disassembled every key and cleaned the insides with a wet tissue. Afterwards some keys started acting weird but everything was fine after I decided to dry it all up. After some time out of nowhere my spacebar stopped working, I thought that its due to dirt or some kind o of spill. So I decided to look into its insides, and everything looks just fine, yet the membrane responds to all buttons except for the spacebar for some unknown to me reason. Do you have any ideas what could be done about it? I dont know whats going on. I have only tried cleaning it further which only caused it to spam space key for a brief period of time until it became unresponsive again.

2
Razer.Aero
1 year ago
WastedTimes
WastedTimesInsider Mini
asked in Razer Support
Sound issue with Black Shark V2 Pro

So this started happening to me recently, the regular audio without any type of enhancement from the THX Spacial audio app sounds slightly muffled, different than it used to when I originally started using them. Also now when I turn on Spatial Audio it sounds absolutely terrible and incredibly distorted. things like gunshots in games sound really far away and low and other sounds like clicking in the menu of a game sound incredibly loud and sharp. It gets much worse when they are set to “ competitive mode” or “enviornmental”. recently I have also started hearing really loud static whenever the volume dial on the side of the headphones is turned either up or down, but quiet when in the middle. I have  tried everything from uninstalling the razer synapse and THX Spatial Audio Apps, changing USB Ports and even re installing all of my sound drivers If anyone has any solutions please let me know

1
Razer.Aero
1 year ago
Z
zalmoxisrokInsider Mini
asked in Razer Support
Wireless USB transciever firmware update failure Razer Nari ultimate

Hello,I’m encountering this error when trying to pair my Razer Nari Ultimate using the pairing utility:Please help! I tried different ports, reinstalled the Synapse, update drivers, etc., but nothing works.I followed the steps on how to update, but still I’m encountering this error.  

1
Razer.Aero
1 year ago
C
CAlexLInsider Mini
asked in Razer Support
Lost my dongle Blackshark V2 PRO

I also lost my dongle for the Blackshark V2 ProSN: HN2131D21405484What can i do? I’m from EU

0
C
1 year ago
L
LordMVInsider Mini
asked in Razer Support
my razer synapse doesn't recognize my mouse tried to uninstall but doesn't work

Razer Synapse feature won’t work, I did everything I found on other threads and didn't work.Please help, tried to uninstall, unplug, etc. Synapse still doesn’t work. But it does recognize my device, still the software feature won’t work on my mice (macro and turbo). 

0
L
1 year ago
SkyBluealleyfresh501
SkyBluealleyfresh501Insider Mini
asked in Razer Support
having problems with the item number

I bought a razer Blackshark V2 X recently, but I wanted to add the product from your site to activate the 7.1 feature, but when I entered the product number, it kept giving an error, but I am absolutely sure that the number is correct.

0
SkyBluealleyfresh501
1 year ago
SKINNYNOCAP
SKINNYNOCAPInsider Mini
asked in Razer Support
razer synapse no detecta mis auriculares

acabo de compras mis primeros auriculares razer, son blackshark v2 x y el problema es que la aplicación no los detecta

1
Razer.Aero
1 year ago
S
sergiimazyrInsider Mini
asked in Razer Support
razer 7,1

There is no activation code either in the email or on the website……how to get product key now?😭

1
Razer.Aero
1 year ago
F
fliro01Insider Mini
asked in Razer Support
Razer nari keeps disconnecting and reconnecting

so i have this problem where when i put my head down sometimes like when i tryhard on certain games, my headset disconnect and i need to put my head up again to recconect it, but some other times it doesnt do it and sometimes it does it randomly, is there any fixes?

1
F
1 year ago
O
otom3Insider Mini
asked in Razer Support
Unable to update firmware Blackshark V2 Pro

i’ve tried every USB port but the updater application does not find the dongle have tried with the headset also plugged in directly still unable to proceed past the first step.

3
O
1 year ago
smartRUBYSandyTaupe875
smartRUBYSandyTaupe875Insider Mini
asked in Razer Support
Razer Barracuda X shows as speakers when using wireless dongle, doesn't work properly on PC and PS5

My new Barracuda X will not produce sound when connected to the computer with the wireless dongle. On the PS5, sound is produced but the microphone does not work. However, when I use the wire to plug it into the headphone jack, all aspects work properly. I went into my sound settings and discovered that when the headphones are plugged into the computer wirelessly, my Windows 11 computer considers them to be speakers and not a headset. The option for headset is disabled and states the device is not plugged in until I use the cord. With the cord, the headset shows up properly, and audio is both received and transmitted on both PC and PS5.  

0
smartRUBYSandyTaupe875
1 year ago
B
Blake_MolinaroInsider Mini
asked in Razer Support
Laptop Razer Blade 15 (2019) Base refresh rate issues

My laptop will not let me set my refresh rate above 60 hz, I’ve done quite a bit of research and can’t find anything. I’ve already updated the drivers for my graphics card (GeForce RTX 2060) and have done a reset (not a factory reset). It will only allow me to choose 48 hz to 60 hz but I’ve had this laptop for 3 years and some change and it’s never done this before. Im in dire need of help. My laptop does not allow me to choose which graphics card to run and my display settings says it using intel® UHD graphics 630. Any help is greatly appreciated!

0
B
1 year ago
B
Blake_MolinaroInsider Mini
asked in Razer Support
Razer Blade 15 (2019) Base refresh rate issues

My laptop will not let me set my refresh rate above 60 hz, I’ve done quite a bit of research and can’t find anything. I’ve already updated the drivers for my graphics card (GeForce RTX 2060) and have done a reset (not a factory reset). It will only allow me to choose 48 hz to 60 hz but I’ve had this laptop for 3 years and some change and it’s never done this before. Im in dire need of help. My laptop does not allow me to choose which graphics card to run and my display settings says it using intel® UHD graphics 630. Any help is greatly appreciated!

0
B
1 year ago
Arizona85
Arizona85Insider Mini
asked in Razer Support
Suggestion Synapse 3 battery status

Hello,perhaps is would make sense to show the battery status also in the Central menu for sample before or behind the periphery device. This would bring lot more comfort instead to open synapse for checking the battery status.    

1
D
1 year ago
A
asdadofInsider Mini
asked in Razer Support
6900xt in core v2

Hi, I just have a quick question. Does Merc xfx 6900xt fit in the Razer core v2?

0
A
1 year ago
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wkcaterInsider Mini
asked in Razer Support
Razer naga pro

I have a new PC AMD RYZEN OS Windows 11. Each time the PC starts the mouse will not work and i have to disconnect the USB and and re connect and the mouse will work. How can i fix this issue?I have Driver talent and it shows this in the USB connections.eboard/mouse-us composite device driver is abnormal

0
W
1 year ago
D
dhruv.oberoiInsider Mini
asked in Razer Support
Linux Installation - Secure Boot enables on reboot

Hi,I use a Razer Blade RZ09, running Pop OS.The distro runs great except for one little issue. Every time I boot, the secure boot enables itself. I can only log in after I’ve been through the BIOS, having disabled it again.Is there a reason this is happening? I want to keep secure boot disabled. It seems the BIOS settings are not getting saved

1
mavinii
1 year ago
kezi11
kezi11Insider Mini
asked in Audio
my head set have issues

i have a headset razer kraken lite and when i scream it s reduce my volime

0
kezi11
1 year ago
kungliamv
kungliamvInsider Mini
asked in Keyboards
keybored led

keybored led

0
kungliamv
1 year ago

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