Mice and Surfaces

Hello Razer Support Team,I am writing to report persistent and serious issues with my Razer Naga Pro mouse.Device Information:Detail Value Product Razer Naga Pro Serial Number 632125H16201418 Firmware Version 2.3.2.0 UI Version 1.0. [removed by moderator] Synapse Version 4.0. [removed by moderator] Issues:Bluetooth disconnections: The mouse frequently loses Bluetooth connectivity and fails to maintain a stable connection. "Device Not Recognized" on wired connection: Even when connected via USB cable, the mouse randomly shows a "USB Device Not Re

Hi everyone,After about 4 years of loyal service, my Razer mouse is finally starting to show some battle scars. The rubber grip under the side buttons has developed a small worn spot and a bit of peeling.To be fair, considering the amount of hours this mouse has seen, I can’t really complain — it actually held up pretty well.That said, I’m curious about something:Is there any way to replace just this rubber grip piece, even outside of warranty?For example, does Razer sell replacement parts, or is there any official grip kit designed for this area?I’ve seen some universal grip tapes online, but I’m not sure if there’s something closer to the origina

I've owned a fake razer viper mini and it sucked. The sensor was blinding red and the side buttons didn't work. Now I wanted to get a real one without breaking the bank and I got the deathadder Essential. What I can say about it is that it's absolutely incredible, super high quality, beautiful led light and even mechanical clicks! It also has an infrared sensor (I think) and the sensor light is invisible to the naked eye. The tracking is good too! I have worried a bit about the weight but guess what? It improved my aim! My aim isn't shaky and it's light enough to move it around fast. In my opinion it's the budget king! What do you think?

(Removed photos for security purposes)Hello,My mouse appears to be broken. It cannot charge properly and shows no response at all.Best regards,Allan

Hello Razer Support / Community,I have a Razer Viper V3 Pro (Serial Number: PM2513H32100089, EU Packaging).In Razer Synapse (latest version), in the Calibration tab:- I have enabled the checkbox "Enable Asymmetric Cut-Off".- But the two sliders are NOT independent:  - When I try to move the lower slider (Landing Distance), the upper slider (Lift-off Distance) moves with it automatically.  - If I move the upper slider, the lower one jumps to be 1 unit lower or follows it.  - I cannot set different values (for example: lowest Lift-off and Landing on 13) to fix cursor jitter / spazzing / skipping pixels when lifting the mouse and placing it back down quickly.I have already tried:- Reset Surface Calibration in Synapse.- Hardware reset of the mouse (hold left + right buttons + scroll wheel for 7-10 seconds while powered off).- Full clean reinstall of Synapse (uninstall, delete leftover folders, reinstall from official s

I own an original series basilisk and over time the rubber grips on the sides have begun to peel off and I've had to glue them back on.So I'm wondering, does the basilisk v3 still have this issue if I were to purchase it?The rubber grip appears different but Id wanna know if it is still just glued on with a cheap adhesive like the first.

So my main dongle was lost and i ordered online but when im trying to pair it , it doesnt pair and i already asked razer for replacement my question is The replacement should pair to my mouse?

A few weeks back I my dongle started acting up, it started disconnecting from time to time until one day it suddenly lost all connection and can no longer be detected by any razer software. Since my mouse is out of warranty (bought it back when it first came out, i think) I bought a knock off dongle replacement.Now here is where the problem starts, the razer pairing software recognizes both device but is asking for the original mouse cable to pair it. I mean a bought a wireless mouse for a reason so I no longer have it. Is there anyway to pair the mouse and the new dongle?Thanks in advance.

The cable of my Razer DeathAdder V3 wired mouse seems to be damaged, so the connection keeps cutting in and out. The warranty period has already expired, so I can’t get it repaired through A/S. I would like to purchase the connector and USB cable separately. Is there any way to do that?

Hey guys! I am trying to enter gaming, and I bought a 5070 ti gaming laptop and the mouse I picked is the Razer Viper V3 Pro. In the manual I received it says that if I register my mouse, I can get up to 2 years of warranty. I just registered my device to this website, but I did not see a pop up saying that my mouse has warranty, is there a way for me to check if I did get the warranty or do I already have it? Thank you in advance for your help.

hey! firstly sorry for my english, its not my native language. so ive got a razer basilisk v3 mouse, and yesterday when i hopped on valorant, my mouse just started frequently left click in game by itself. i thought that i maybe accidentally installed some virus and it was a aimbot because it mostly happened when i looked at the enemies but after the game i tested it in 1v1 against my friend and it clicked by itself whenever it wanted. i tried all the troubleshooting tips, closing synapse, updatinh drivers, literally everything but only thing it did was that it wasnt so frequent but it still leftclicked sometimes. i also noticed it happened when i clicked multiple keys for example: moving on my keyboard, zooming with my gun and shooting, flicking the mouse etc. so im trying to figure out whats wrong with it. every help will be appreciated!

Hi guys,I’ve made a post 2 month ago about my problem with my Razer Naga Pro V2 and its incompatibility with WoW. I’ve tried running it through steam or lutris and with different compatibility layers (proton-10, latest, ge). This new thread is more about finding people actually playing WoW on a linux OS with the same device and maybe compare our configurations give me clue where to search..I’m a little desperate as I don’t want to use Windows anymore as I really try to avoid GAFAM but this bug makes WoW unplayable without switching to a normal mouse.. which I will not as I use it since so long now.Any clues ? 

I use a RAZER naga V2 hyperspeed.  I think using some brail can be beneficial when locating buttons by touch.🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷  BUTTON 1:  1 bump BUTTON 4: 2 bumps  BUTTON 7: 3 bumps  BUTTON 10: 4 bumps 🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷 BUTTON 2: 1 bump BUTTON 5: 2 bumps  BUTTON  8: 3 bumps BUTTON 11: 4 bumps  and so on 🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷  Mouse clicky button top: 1 bump Mouse clucky button bottom: 2 bumps 🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷🔷 also, bro would be good used on keyboards to locate buttons by touch 

I have a Razer Basilisk V3 and whenever I plug in the mouse and the synapse detects it, the mouse freezes and everything stops working, the buttons, sensor and even the lighting freezes.Help me I am not even able to reset the mouse and have even tried using the mouse in other devices and the same happens whenever the mouse is detectedThe mouse works perfectly until it's not detected or the synapse is not running but without the synapse I can not change anything on the mouse

Bought the mouse yesterday and returned it today.How can you make the click sound so loud?  Its impossible to use it if u dont have a headset on.Currently i m using Deathadder V2 and the click sound is in comparison to v4 pro so much better. Silent and conform.Come on Razer , You can do it better

Hi, I’m new to Razer and I had just bought the Basilisk V3 Pro 35K White Edition. I’m wondering what the latest firmware version is? Mine is currently at version 1.0.4.0. I tried downloading the firmware updater for the Basilisk V3 Pro (non-35K) nut it doesn’t seem to work with my mouse. Appreciate your assistance regarding this. Thank you in advance,

Hi thereI have searched alot but i cannot seem to find firmware for my left handed naga, not even a firmware updater.I have an issue where my mose stops moving for just under a second at random times, and its annoying in games. its POSSIBLE that this is only the case while having synapse open so that might be the issue. but in any case can you please provide me with new firmware as I bought the mouse a few years ago and never done a firmware update.Thank you kindly

I would like to ask for a warranty with my razer viper v3 pro. Which I cannot use with a wireless receiver and only works using a type c cable.